BRIO Energy

We apologize for your bad experience with one of our former contractorsIt frustrates us at Brio energy as wellWe are currently working with Centrair on all of these issues, and we are happy to help you with this issuePlease give us a call at 801-783-

Thank you so much for letting us knowWe apologize for the misunderstandingWe train our employees to be honest and forth coming, this is not acceptableDisciplinary action will be taken against the rep

Hello ***, We appreciate you submitting your concernsIt looks like you had mentioned the numbers on our proposal that we had made for youThe numbers found on the proposal were based off of the usage on your houseWe calculate your savings through the amount you are paying on your monthly bill over the next years, compared to how much you would be paying on your electric bill over the next years with solar panelsOur reps are not instructed to be promising the gift cards, but after confirming with the rep what was promised, we will be able to send you that gift cardSincerely,Brio Energy

Complaint: [redacted] I am rejecting this response because: I contacted the company on 5/30, the call lasted minutes seconds and I was told I would receive a call back When I called back today, 6/6, the call lasted minutes seconds The agent that answered the phone DID have record of my call and promptly told me to call the installer My experience with Brio is that they remain evasive, and not accepting their responsibility in selling me a product other than what was specified in our meeting Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have called Brio many timesI am not sure why this time I will actually get helped I put in a call to Shane on 6/1/at 9.50AM CST I am awaiting a call back as he was not in the officeI see that now you have changed the tone on your responsesYou are a bit more accommodating In your previous responses, Brio told me to go deal with Centriar by myself Even though I did not hire Centrair Now, after exposing your big fat lie, you are asking me to call you again to resolve the issueWhy? Why cant you resolve it yourself? Why do I have to call again? This is a ridiculous response You already know exactly what the issue isAnd you already admit issues with your contractor So why me calling again is going to resolve the issue? I am sorry if you take me for an it, I am not.PLEASE TAKE REAL, EFFFECTIVE, QUANTITATIVE ACTION EVERYTHING YOU HAVE SENT MY WAY IS PURE WORDS BACKED BY HOT AIRNO ACTION WHATSOEVER The other issue, which is still valid, is why would you sign up customers knowingly that Centrair was not fulfilling their part of the dealWhat did Brio do to alleviate the issue? What actions were taken with Centrair? What actions were taken to PROTECT customers? Did you sue Centrair for breach of your contact? Do you even have a contract with them? Or is it more about the service and money and nothing about completing the requirements? Or the right question would be, what actions did you take to line your pockets? Answer: You signed up customer and made claims knowing that your contractor would not fulfillAgain, this is called fraud I am sure that is not Brio's intent But it happens many times and I have seen it in corporate America It happens because upper management wants sales regardless of the state of business This is totally upper managemet's fault.I appreciate your response and I feel sorry for you, because you are stuck in the middle with incompetent management and a worthless contractor.Please have somebody at your company take some real actionAnd stop signing up customer RIGHT NOW!!! Until you have all current customer issues resolved See? This is called corporate greed and I bet you are still signing up people regardless of the outcomeBecause your management and you don't care about customers, products, or anything elseYou only care about profits and bottom lineIt shows clearlyThanks for nothing Sincerely, [redacted]

Hello [redacted] . We appreciate you expressing your concerns with us. We would love to address your concerns. You mentioned that the contract was not sent to you until the next day, and were concerned that you lost a day for the 3-day right to cancel period. The cancellation period does not start... on the day that you sign. It starts the following day. If your site survey happens within this three day period, then you will not be legally liable for any cancellation fees. If the site survey happens after that time period, then you may be responsible for a small cancellation fee in order to pay for the funds of the survey. The longer time goes on, the more work is done for the project. If you are waiting over two weeks to cancel, then the cancellation fee will be greater, because we have started the permitting process. As for the fees with the lending company- Greensky - they do charge those fees, however, because you signed with us, Brio Energy is personally responsible for those dealer fees. We take care of those. We apologize for the inconvenience and will be taking bringing those concerns internationally in order to improve our business.Thank you very much,Brio Energy

Brio energy has been in contact with this customer, as well as our partner, to get this concern resolved. There have been phone calls, emails, and a case opened with Brio regarding this issue. We are continuing to work this out, and will continue to follow up to make sure the problem is taken care... of. Please call, or email us for any further assistance, we are happy to continue to help. [email protected]

Thank you concerned customer, after reading the full description of your situation we will be completing your request

***, We apologize for the misunderstandingWe train our employees to be honest and forth comingIf you can let us know the reps name, we will correct this issue.Thank you for letting us know

Hello ***, Thank you for reaching out to usWe apologize that you feel like you are being taken advantage ofWe have worked as hard as we can to help customers who have been signed on with Solar Installs, and have been neglected by them due to their recent merger with Solcius
Unfortunately, since you are a Solar Installs customer Brio Energy is unable to assist with your loansPlease contact Duane at Solar Installs, he is over your projectHe can be reached by email at dk***@solcius.com or by phone at 801-367-You can also try reaching out to GreenSky at 866-936-They do not give us access to your loan for security purposesWe again apologize for all of the inconveniences. Brio Energy

Mr*** and I just spoke on the phoneEverything was sorted out and we reached an agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are sorry that you feel like you were misled during the sales meetingWhen we set up your project, we do a recorded verification phone call to avoid these issuesPlease give us a call at 801-783-and we are happy to sort out your questions and issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have taken care of the matter, and are currently waiting for the customer to send us necessary documentation for us to move forward and completely resolve the problemWe are corresponding with them via email, and we are also available via telephone 801-692-

We have been communicating with this customer all throughout the process of his projectThe project took longer due to extra work that the customer requested, and we can show you photo evidence of the phone calls and conversations that we had with the customerWe apologize that you feel this way,
and it is in our contract that we do not promise the tax incentive with the project, and we are able to provide the contract and where it is written that we never promise our customers the incentiveUnless we have a recorded phone call or text message proof from the customer with our sales rep promising the incentive, there is nothing we can do with he said she saidAgain, we apologize for the inconvenience and the feelings of regret for buying the product, and details that may have been misunderstood between you and your sales repWe are happy to assist you in any way to help you feel happier about our product we sold youPlease call us at 801-783-We also received your email

Mr. [redacted], I can apologize in behalf of Brio Energy for your experience with one of our sales representatives. Please note, this is not how they are trained. If you can provide me the name of the representative, I will personally direct this message to this representatives manager, and he...

will be disciplined accordingly. If you have any questions, or would like to speak with me directly, please call me at 801-783-5959, my name is Shane. You can also email me at [email protected].

Mrs. [redacted],The purpose of the Revdex.com is to insure that a customer is taken care of. I am promising you that we will take care of you if you give us a call or an email. We are willing to talk to you even right now if you give us a call. Please call us so that we can help you. 801-783-5959

Hello [redacted], We appreciate you submitting your concerns. It looks like you had mentioned the numbers on our proposal that we had made for you. The numbers found on the proposal were based off of the usage on your house. We calculate your savings through the amount you are paying on your monthly...

bill over the next 30 years, compared to how much you would be paying on your electric bill over the next 30 years with solar panels. Our reps are not instructed to be promising the gift cards, but after confirming with the rep what was promised, we will be able to send you that gift card. Sincerely,Brio Energy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]