BRIO Energy

Thank you so much for letting us know. We apologize for the misunderstanding. We train our employees to be honest and forth coming, this is not acceptable. Disciplinary action will be taken against the rep. p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica}

[redacted],We apologize for your experience with Altaray solar. Unfortunately, there is only so much we can do on your side to help you out. We are constantly emailing, calling, and getting in contact with Altaray to get your project completed. As far as cancelling your job, we can take care of this, but...

getting back your money you already put down, you will need to contact Greensky. We have no control over that. Please call us at 801-783-5959 or email me at [email protected]

Looks like we were able to speak to you on the phone. We found your site survey with the photos. We are sorry about the lack of communication after the site survey happened. It looked like we had the wrong contact number. We have put the project on hold until you are able to speak to your CPA. After...

you speak to your CPA please notify us if you would like to continue with your project. Thank you for reaching out to us.

We apologize for your bad experience with one of our former contractors. It frustrates us at Brio energy as well. We are currently working with Centrair on all of these issues, and we are happy to help you with this issue. Please give us a call at 801-783-5959

Hello [redacted]. We appreciate you expressing your concerns with us. We would love to address your concerns. You mentioned that the contract was not sent to you until the next day, and were concerned that you lost a day for the 3-day right to cancel period. The cancellation period does not start...

on the day that you sign. It starts the following day. If your site survey happens within this three day period, then you will not be legally liable for any cancellation fees. If the site survey happens after that time period, then you may be responsible for a small cancellation fee in order to pay for the funds of the survey. The longer time goes on, the more work is done for the project. If you are waiting over two weeks to cancel, then the cancellation fee will be greater, because we have started the permitting process. As for the fees with the lending company- Greensky - they do charge those fees, however, because you signed with us, Brio Energy is personally responsible for those dealer fees. We take care of those. We apologize for the inconvenience and will be taking bringing those concerns internationally in order to improve our business.Thank you very much,Brio Energy

Complaint: [redacted]
I am...

rejecting this response because: I contacted the company on 5/30, the call lasted 3 minutes 14 seconds and I was told I would receive a call back.  When I called back today, 6/6, the call lasted 6 minutes 47 seconds.  The agent that answered the phone DID have record of my call and promptly told me to call the installer.  My experience with Brio is that they remain evasive, and not accepting their responsibility in selling me a product other than what was specified in our meeting.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting...

this response because:   I have called Brio many times. I am not sure why this time I will actually get helped.  I put in a call to Shane on 6/1/2017 at 9.50AM CST.  I am awaiting a call back as he was not in the office. I see that now you have changed the tone on your responses. You are a bit more accommodating.  In your previous responses, Brio told me to go deal with Centriar by myself.  Even though I did not hire Centrair.  Now, after exposing your big fat lie, you are asking me to call you again to resolve the issue. Why? Why cant you resolve it yourself? Why do I have to call again?  This is a ridiculous response.  You already know exactly what the issue is. And you already admit issues with your contractor.  So why me calling again is going to resolve the issue?  I am sorry if you take me for an it, I am not.PLEASE TAKE REAL, EFFFECTIVE, QUANTITATIVE ACTION.  EVERYTHING YOU HAVE SENT MY WAY IS PURE WORDS BACKED BY HOT AIR. NO ACTION WHATSOEVER.  The other issue, which is still valid, is why would you sign up customers knowingly that Centrair was not fulfilling their part of the deal. What did Brio do to alleviate the issue? What actions were taken with Centrair? What actions were taken to PROTECT customers?   Did you sue Centrair for breach of  your contact? Do you even have a contract with them? Or is it more about the service and money and nothing about completing the requirements?  Or the right question would be, what actions did you take to line your pockets?  Answer: You signed up customer and made false claims knowing that your contractor would not fulfill. Again, this is called fraud.  I am sure that is not Brio's intent.  But it happens many times and I have seen it in corporate America.  It happens because upper management wants sales regardless of the state of business.  This is totally upper managemet's fault.I appreciate your response and I feel sorry for you, because you are stuck in the  middle with incompetent management and a worthless contractor.Please have somebody at your company take some real action. And stop signing up customer RIGHT NOW!!! Until you have all current customer issues resolved.   See? This is called corporate greed and I bet you are still signing up people regardless of the outcome. Because your management and you don't care about customers, products, or anything else. You only care about profits and bottom line. It shows clearly. Thanks for nothing.
Sincerely,
[redacted]

In response to Complaint ID# [redacted] We would like to inform all home owners that Brio makes every attempt to obey customers wishes and will add additional training to insure that all customers and potential customers have there wishes respected.Thank You.

Dear Customer, we at Brio Appreciate the time you've taken to inform us of your concern for our companies frequent soliciting, Solar is Booming right now and we are making every attempt possible to sell our product on the verge of ever changing federal and state incentives. However I completely...

understand the annoyance. we will make plans with our sales managers to "mark" homes that are not interested in solar as "not interested". Again Thank You for your suggestions.

Brio energy has been in contact with this customer, as well as our partner, to get this concern resolved. There have been phone calls, emails, and a case opened with Brio regarding this issue. We are continuing to work this out, and will continue to follow up to make sure the problem is taken care...

of. Please call, or email us for any further assistance, we are happy to continue to help. [email protected]

Hello [redacted],We appreciate you reaching out to us with your concerns. You mentioned that you didn't qualify for the potential rebates that we had told you that you may be able to receive. We would like to inform you that in the first consultation, when you spoke with the rep in the office, one of...

the qualifying questions that we ask you is "Do you earn a taxable income over $40,00 or above?" and you answered yes. When meeting for the second time with our closer, part of that closing script reads "The government can subsidize a large portion of the system cost. If you have any questions regarding the government tax credit please refer to a qualified tax professional". The reason that we state this in our welcome call, is because not all of our customers are going to have the same situation, and we ask that you see a qualified tax professional in order to figure out how much of the tax credit you qualify for and they are able to assess your specific situation. We are sorry that you did not qualify as we have estimated for you, and will try and more clearly communicate this to customers in the future. As for the LED lights and thermostat, we would love to get those installed for you. We were waiting on a big shipment for a few weeks to be delivered out to our crew in San Antonio. I have asked someone to reach out to you  about getting those installed for you.  We appreciate your patience and hope you have a wonderful day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]