Bristol Who's Who

We refunded the client promptly after his request to withdraw his membership. We also sent the client a refund receipt via email. Any other issues regarding the refund should be taken up with his bank or credit card company.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Bristol Who's Who regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This issue is not resolved at this time.  I have not received a refund of either of the charges ($259.00 & $639.95)made to my credit card.  As I mentioned in original complain the resolution I seek is a full refund of these two charges to me as the credit card used was cancelled to avoid any further charges.  I will attempt to contact Mr. S[redacted] next week.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Client made this purchase on 11/** and it was refunded in full as she requested the same day. The refund receipt was emailed to her and she confirmed receipt of the refund proof.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They have issued the refund I requested.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
Sincerely, [redacted]

This complaint is completely baseless and without substance, it is based purely on opinion of a service she has never even used, and in no way reflects Bristol Who's Who. There is negative press about many industries but it does not mean that the other companies have related practices. Our company...

has and always will provide communication between the prestigious and the accomplished, providing contact with professionals one would normally not have access to. For many reason, we feel very hurt when any individual calls us a scam. We've been in business for 10+ years and have over 500,000 members who are part of our registry. Our staff is here 18+ hours a day serving over 190 countries. Anyone can post anything online, with no discretion or limits, but we prove our integrity by providing the service, the network, and our incredible member registry. Bristol Who’s Who has great reputation and will continue to provide excellent customer service. The client never contacted us with any question or concern and never voiced any dissatisfaction. She was emailed a Welcome Package, to her provided email address- [redacted], on 3/**/2015, the day after she purchased membership. If the client had done any research she would have seen that 100% of our members are REAL and legitimate, accomplished professionals, and there is value in networking on our website, which is also a fully functional real page. I apologize if [redacted] purchased something she was later not interested in using, but in no way is this slander justified.

This is fully resolved with the client. Client signed a document accepting a refund of $951.20 which was issued today, 2/**/2015 - Also a refund of $19.95 was issued back on 2/*/2015 as requested.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The description of 'multiple times' is open to interpretation. Yes, Lisa has tried a couple of times which I have had to reschedule due to the time difference but I have long periods of silence when I have to chase via email. I hope to speak to her today but do not accept the assertion that a cancellation can only be done after a telephone conversation.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As requested, a full refund in the amount of $228.95 has been issued back to the client's credit card. I have also emailed the client a copy of the refund receipt so they have it for their records.
Best,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The description of 'multiple times' is open to interpretation. Yes, Lisa has tried a couple of times which I have had to reschedule due to the time difference but I have long periods of silence when I have to chase via email. I hope to speak to her today but do not accept the assertion that a cancellation can only be done after a telephone conversation.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] purchased a PLATINUM membership for $1,189.00 on
id="_Datapers_privatecomments" class="VIEWBOX">1/**/2015. Her profile has been and still is active in our registry. She has acknowledged receipt of all purchases. Our cancellation policy states that there is a 3 day grace period, not 14 months. [redacted] is upset that our Facebook does not have enough activity for her but that is not what she purchased. [redacted] went back and forth for months with our Media Coordinator trying to sell her writing services to our company. Once the idea was rejected we were flooded with her threats of slander and negative reviews. This false accusation has no merit and is blatantly untrue. From beginning to end [redacted]'s facts are fabricated to suit her case against our company, trying to strong arm us into giving her a full refund for something she has had and has used. On 6/**/2015 [redacted] contacted us stating that she was unhappy with the Facebook activity but would be happy once again if we offered her a complimentary product. Looking to make [redacted] a happy customer and to avoid further issues she was provided with a Spotlight for over 12 months on the front of our Newsletter. Her PR was published on our website on 8/**/2015 ([redacted]). As you can see this is all fabrication and should be treated as such. We have documented all correspondence with [redacted] and can provide actual facts pertaining to this illegitimate request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:

Only three of the charges have been credited back, and they were credited back two months after I first complained, not when I first contacted them.  There are still three charges that have not been credited, a $19.95 charge and two $29.99 charges.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Although [redacted] is no longer employed here, we can connect the client with our new Director of Social Media, Nadine. Please email us at [redacted], in order to connect you with Nadine. At this point in time, that is all we can offer this client. Please have her contact us.

We have tried to contact the client regarding their request to cancel on multiple occasions, on the phone and via email. Please have the client call us directly to resolve any outstanding issues. Thank you.