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British Airways Reviews (324)

The following email was sent to [redacted] on **Jun16:Dear [redacted]Thanks for taking the time to read this email.  We've been contacted by the Revdex.com regarding your upcoming return flights to and from London Heathrow on ** and ** August 2016. ...

I realise it will have come as a surprise to book your tickets for one price via a travel agent only to then find them so much cheaper on ba.com.  I'm sorry this has caused so much disappointment for you and your new wife.  I also apologise for the delay in replying.I know this is a very special trip for you both, travelling for your honeymoon to London.  I understand why you want everything to be perfect, including the price you've paid.  Booking flights directly through an airline will usually be more cost effective than booking them through a travel agent.  A travel agent will purchase a seat from an airline at a base rate for a particular fare type.  They will then sell this flight on to a traveller at a separate cost including their travel agent fees, charges and restrictions.  Unfortunately, we have no control over the cost at which a travel agent sells their tickets.  As this is the case we're unable to offer any refunds, travel vouchers or upgrades for the difference between the two costs.I realise this won't be the answer you're hoping for and I'm sorry to be disappointing you further.  I understand this is placing you in a difficult situation personally and I sincerely hope everything works out well in the long run.I know you've highlighted that you've already spoken to your travel agent about this, but this really would be the only option open to you.  I'm sorry I can't be of more help to you both.Thanks again for taking the time to contact us and for giving me the chance to respond.  I do hope you both enjoy your honeymoon and that this won't be the last time we get to welcome you or your family on board a British Airways flight.  If there's anything else I can help you with, please let me know.  Best regards Richard S[redacted]Senior Service Recovery ExecutiveBritish Airways Customer RelationsYour case reference is:[redacted]

The following email was sent to [redacted] on **Jul15:**Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received.  If you wish to send us a reply please use the link at the bottom of the email** Dear [redacted]I understand you remain unhappy with our response and I'm really sorry you're feeling let down.  I would also like to apologise that it's taken us longer than expected to reply to you.I can see from your comments that you're annoyed we haven't investigated who the agent was that you spoke to.  I'd like to assure you we can see the name of this agent in your booking.  My colleague, Heather, ensured your feedback was sent to the line manager of the agent in question, so this could be dealt with internally.  I realise you would like us to offer you a gesture of goodwill, as an apology for the service you received.  When we receive a complaint about our staff members, we wouldn't usually offer any Avios to our customers.  Our main focus is to feed any comments back to prevent it from happening in future. However, I realise you're particularly disappointed with the service you received when you spoke to us.  To show you how much we appreciate your support, I’ve added 5,000 Avios to your Blue Executive Club account.  Please accept them as an apology.  Subject to availability, you can put your Avios towards future bookings or use them to upgrade your class of travel next time you fly with us.  They can also be used for hotels and car hire.  Please visit [redacted] to find out more.Thanks again for contacting us about this and for giving us the opportunity to respond to your concerns.  I hope we can show you British Airways at its best on a flight soon and if there's anything else I can help you with, please don't hesitate to reply to this email using the blue link below. Best regardsLexy R[redacted]Senior Service Recovery ExecutiveBritish Airways Customer RelationsYour case reference is[redacted]Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:>[redacted]Please do not send payment card details via email[redacted] OTHER CONTACT INFORMATION[redacted]If you have a general query about British Airways or your journey with us, you can ask your question online: [redacted]LEGAL INFORMATION[redacted]

We did that in your 45 minute free consultation you had with the lead technician and service advisor.  The actuator is NOT, IS NOT damaged.  It is going out.  You are not going to get this done for FREE.  We did not damage the part.  If you want to take it back to [redacted] and pay to get it repaired, I will refund the $99.00 .  However, they will refund the $99.00 when you get it repaired there.Regards   Carolyn [redacted]

The following two emails were sent to [redacted].  The first was sent on **Nov13 & the second on **Aug14:
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FIRST EMAIL SENT **NOV13:
[redacted]
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[redacted]  [redacted]
[redacted]
Dear [redacted]
Thank you for accepting my offer.  Below are the details.  The check will be
mailed to you under separate cover.
As a gesture of goodwill, I would like to offer you an eVoucher for
USD500.  Please accept this with my compliments.
Your eVoucher details
eVoucher number: [redacted] 
eVoucher surname: [redacted] 
Value: USD500
Expiry: November **, 2014
Your eVoucher can be used as full or part payment towards a British Airways
flight booking, excluding bookings made with Avios, with On Business points or
with shareholder discount.
This eVoucher is personal to you and is not for resale or transfer.  Please
note that you can make a booking for someone else using the eVoucher.
Only one eVoucher can be used per flight booking.
When making a booking online please enter the surname exactly as it appears
above.
For full terms and conditions and further information on how to use this
eVoucher, please go to:
[redacted]
Yours Sincerely
[redacted]
British Airways Customer Relations
Your case reference is[redacted]
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SECOND EMAIL SENT **AUG14:
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Dear [redacted]
I am in receipt of your most recent email.  Please feel free to share my
response with the agencies you contact afterward.
The email explaining the details of the eVoucher was sent out to you on
November **, 2013.  The email clearly explains the use of the eVoucher and does
not indicate in any way further documents will be coming in the mail.  This is
an electronic document.  The same as the electronic ticket you travelled on.
Please also note, a check was processed and sent out to the provided
address back on November **, 2013. I do not have any record of you not receiving
the check.
Based on the above information, an additional check will not be forth coming
as this claim has already been completed.
The opportunity to address your concerns has been appreciated.
Yours Sincerely
[redacted]
British Airways Customer Relations
Your case reference is[redacted]
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Dear [redacted]Your email to the Revdex.com, the US Department of Transportation and to the office of, Steve Clark British Airways Senior Vice President of Customer Services, has been sent to us for handling.  Please accept my apologies for the delay in our response. I am...

very sorry that you did not receive the full refund of your ticket as advised.  I can certainly understand your frustration with how this has been handled.  I have sent your ticketing information to our Refunds department for their review.  They have confirmed that a refund for the balance of USD1382.00 on your ticket was processed on April **, 2016 back to your Visa card ending in [redacted]. Please allow at least one full billing cycle for the funds to be posted to your account.  Once again, my apologies for the inconvenience caused and for delay in refunding your ticket.  Thank you for contacting us and for giving me the opportunity to correct this issue for you.  We hope this will not deter you from traveling with us in the future.  Sincerely   Antoinette A[redacted]British Airways Customer RelationsYour case reference is:[redacted]

Review: I was denied access to get on the British Airplane from Phoenix to Istanbul on May **, 2014. I had a connecting flight in London, and they said I had to have British transit visa to be able to fly from London to Istanbul and was denied access to airplane and missed my flight. When I asked them to use my return ticket they said it would be repriced and the new one way price was two times higher than what I paid for a round ticket. I had to buy a new ticket from a different airline agency. It put me in a very difficult situation.Desired Settlement: I want a refund for my ticket.

Business

Response:

Dear [redacted]

We have been contacted recently by the Revdex.com regarding your complaint with what happened at Heathrow Airport on May **. It must have been a very awkward situation for you, and I do sympathize.

When our own staff ask to see passports, it is first and foremost an identity check. It is an airline's responsibility to make sure every ticket is being used by the right person - and while we do also look at visas, it is the passenger's responsibility to be sure they have all the right documentation and visa stamps required by the country they're visiting.

I would like to investigate this further however I have not been able to find a booking in your family name of [redacted] on our flight from Phoenix to London on May ** or May **.

Please reply to this email with your booking reference and/or your ticket number or your exact flight numbers and dates of travel so I may research the facts related to your complaint.

I appreciate your cooperation.

Yours Sincerely

Your case reference is:[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was not told that an additional visa was required, and I feel like I was not helped out by the situation and but instead was offered a much more expensive ticket just to use my return ticket. Only thing I heard from the agents that I talked on the phone was to offer a much higher price for my return ticket and try to resell it back to me. I think this is not acceptable. Please help me out. I am the only one working in my family and I borrowed the money to buy another ticket for my family vacation. I am looking forward to hear good news from you.

Respectfully,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The following email was sent to [redacted] today.

?Dear [redacted]

My last email requested some basic information that you have not supplied to either the Revdex.com or myself.

I would like to investigate this further however I have not been able to find a booking in your family name of [redacted] on our flight from Phoenix to London on May ** or May **.

Please reply to this email with your booking reference and/or your ticket number or your exact flight numbers and dates of travel so I may research the facts related to your complaint.

I appreciate your cooperation.

Yours Sincerely

Your case reference is:[redacted]

Review: I purchased airfare on the [redacted] website on 9/**/14. This included a code share flight operated by British Airways on 4/**/15 on [redacted] from [redacted] to [redacted]. On 11/*/14, I viewed the reservation on the British Airways website and made a seat selection (11A). There was a fee of $105 USD for advanced seat selection, which I paid at that time. I received a confirmation email and my [redacted] was charged. When I checked in at [redacted] on 4/**/15, I was assigned to a different seat (11J). I explained the situation to multiple agents, all of whom told me there was nothing they could do to either move me to the correct seat or refund me. They all told me to fill out a form on the British Airways website.

On 4/**/15, I submitted a request for a refund on the British Airways website. I received a confirmation saying "We will process your claim and be in contact within 28 days." It has been over 28 days and British Airways has not contacted me, nor refunded my payment.Desired Settlement: I would like a refund. It would be nice to get an apology.

Business

Response:

The following email was sent to [redacted] on **Jun15:**Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received. If you wish to send us a reply please use the link at the bottom of the email** Dear [redacted]Thanks for contacting us via the Revdex.com about your flight to [redacted] on ** April. I'm really sorry to hear you didn't get the seat you'd paid for in our Club World cabin. I can only imagine how frustrating this must have been for you. Please also accept my apologies for the delay in getting back to you. We know being able to choose your seat is an important part of your journey, so you can make sure you’re comfortable when you’re in the air. However, there are times when due to operational, safety or security reasons we might need to change your seat. This is still the case even if you'd paid for your seat reservation. If this happens, you're entitled to your seat charge back. You must apply for a refund on ba.com as refunds can't be processed at the airport or on board. We'll only make a refund to the credit card used to pay for the seat reservation, unless otherwise stated. You can apply for your refund using the link below:http://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&... I've been in touch with our Refund team just to confirm one way or another if your refund has been processed. I'll let you know as soon as I've heard back from them. Once again, I'm really sorry we changed your seat reservation. I hope you've not been deterred from travelling with us again in the future. If you have any further questions you can contact me using the blue link below. Best regards[redacted]British Airways Customer RelationsYour case reference is:[redacted]Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:>[redacted]OTHER CONTACT INFORMATION[redacted]If you have a general query about British Airways or your journey with us, you can ask your question online:http://www.ba.com/yourquestions[redacted]LEGAL INFORMATION[redacted]This email was sent to you by British Airways Plc - [redacted]. (To find out more, click here www.ba.com/aboutba)This email is intended solely for the addressee(s) and the information it contains is confidential. If you are not the intended recipient (a) please delete the email and inform the sender as soon as possible, and (b) any copying, distribution or other action taken or omitted to be taken in reliance upon it is prohibited and may be unlawful.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response makes no sense. First it directs me to fill out their online form for a refund - the same form I filled out on 4/**/15 that produced no results and triggered my complaint to the Revdex.com. Then in the next paragraph the agent tells me that she is looking into whether my refund is being processed and will get back to me. So I am confused? Does she want me to fill out this form again? Or is she handling it? Her response is nonsensical and seemingly contradictory to itself. I reject the response because I remain without my refund and now more frustrated than ever with British Airways customer service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The following email was sent to [redacted] on **Jul15:**Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received. If you wish to send us a reply please use the link at the bottom of the email** Dear [redacted]Thanks for getting back in touch with us via the Revdex.com. I'm really sorry to hear you feel your complaint hasn't been resolved, and that my response didn't make sense. In the first instance, the online form should be used when requesting a refund for paid seating. I know you said in your first email you'd already filled this form in, which is why I've been in touch with our Refund team so they can confirm if the refund has been processed yet, and if not, can it be done now. I'm sorry my email made it appear I was contradicting myself. This wasn't my intention. As I said before, I have contacted our Refund team, and as soon as they've replied I'll let you know.Thanks again for getting in touch. If you need help with anything else, please contact me using the blue link below. Best regards[redacted]British Airways Customer RelationsYour case reference is:[redacted]Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:>[redacted]Please do not send payment card details via email[redacted] OTHER CONTACT INFORMATION[redacted]If you have a general query about British Airways or your journey with us, you can ask your question online:http://www.ba.com/yourquestions[redacted]LEGAL INFORMATION[redacted]This email was sent to you by British Airways Plc - [redacted]. (To find out more, click here www.ba.com/aboutba)This email is intended solely for the addressee(s) and the information it contains is confidential. If you are not the intended recipient (a) please delete the email and inform the sender as soon as possible, and (b) any copying, distribution or other action taken or omitted to be taken in reliance upon it is prohibited and may be unlawful.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. A refund was issued to my credit card.

Sincerely,

Review: We had purchased 5 roundtrip tickets to visit Istanbul, Turkey. Our flight from Atlanta to Istanbul was fine, however, the flight from Istanbul to New York (JFK Airport) was one of the worst experiences we have had. We did arrive at Istanbul airport on time and had check in our luggage at the ticket counter. The agent printed our boarding passes and we passed through immigration. Upon arrival of the gate, we were told the buses to take us to the plane were full and to wait. At the gate there was us and another woman who had the same issue and was told to wait. After waiting some time, they told us that another bus was not coming and we had missed our flight. However, the strangest part was that a van came and took the woman to the plane. We were repeatedly asking why the woman was taken to the plane and not us, and we were repeatedly told to stay quiet and sit down and wait for the manager.

The British Airways staff then took my luggage tag numbers from me and proceeded to tell security to take our luggage off of the plane. At every attempt, we were told that our tickets are going to be cancelled and go to the ticket counter.

We headed to the ticket counter and the woman at the counter had no sympathy and stated that we needed to buy new tickets for the next flight at a total cost of $7,000 USD. She also stated that if we wanted those tickets, we could not purchase them from the ticket counter, rather, we had to call British Airways and book tickets on the phone. We were stranded in Istanbul airport, nowhere to go with luggage in our hands.

We finally found a travel agent in the airport who found available seats on Turkish Airways. It still cost us $7,000 USD, but we still had no choice but to pay due to our situation.

What I'm looking for is a full refund of our tickets plus the additional cost of the Turkish Airways tickets.Desired Settlement: Full refund of our tickets to offset the cost of the [redacted] tickets. Total ticket price was $5,122.40 from British Airways.

Business

Response:

The following email was sent to [redacted] on [redacted] Dear [redacted]Thanks for your telephone call on ** August. We also received an email from the Revdex.com on ** September regarding your concerns. Please accept my apologies for the time it's taken me to respond to you.I'm sorry to learn you and your family were not able to board flight [redacted] from Istanbul on ** August. I appreciate this had a serious impact on your travel plans.Our records show you and each of your family members were issued with boarding passes at 05:00 GMT. [redacted] was scheduled to depart at 05:50 GMT, but the boarding gate would close at 05:30 GMT. I'm afraid our records show you did not arrive at the gate in time.It's very important that we operate our flights as scheduled, so this does mean each flight must depart on time. If we wait for late customers, we risk losing our take-off slot and, consequently, our landing slot. London Heathrow is an especially busy airport and, as your flight was due to arrive there at 10:00 GMT, our staff could not risk waiting for you.I appreciate you were told you could not board the bus to the aircraft because it was full and that another would arrive. Enough buses would have been booked to ensure all customers reached the aircraft in time. I can only reiterate that, had you reached the gate in time, you would have been able to board the flight. I regret I'm not able to comment on the service provided to another customer. However, please be assured I've passed your concerns about the handling of this situation to our duty managers in Istanbul. While I understand your reasons for asking, I'm afraid we can't reimburse you for the costs you incurred as a result of missing this flight. I know this isn't the answer you were hoping for and I'm sorry. However, I've passed your original booking [redacted] to our Refunds team. They will process any refund due based on the fare rules associated with your ticket. Thanks for bringing this matter to our attention. Despite this experience, I hope we can welcome you and your family back on board in the future. Please let me know if I can be of any further help.Best regardsJoy C[redacted]Senior Service Recovery ExecutiveBritish Airways Customer RelationsYour case reference is:[redacted]Please use the following link to send us a reply and quote your case reference 14383631 in any correspondence with us:[redacted]Please do not send payment card details via email[redacted] OTHER CONTACT INFORMATION[redacted]If you have a general query about British Airways or your journey with us, you can ask your question online:[redacted]LEGAL INFORMATION[redacted]This email was sent to you by British Airways Plc - [redacted]. (To find out more, click here [redacted])This email is intended solely for the addressee(s) and the information it contains is confidential. If you are not the intended recipient (a) please delete the email and inform the sender as soon as possible, and (b) any copying, distribution or other action taken or omitted to be taken in reliance upon it is prohibited and may be unlawful.

Review: We flew on BA flight 288 from Phoenix to London on July [redacted] 2014. We had a connecting flight to Zurich (718) on July [redacted] 2014. Our flight from Phoenix was delayed and we could not make the original connection booked. We were booked on a different flight to Zurich for the same day but that flight was cancelled as well. We ended up staying in London for the night. We had to make our own arrangements as they did not have enough support staff available at the airport to help us find accommodation for the night. We already had hotel arrangements in Zurich for July [redacted] which we could not cancel before the deadline as the flight was cancelled late in the night. We ended up paying for the hotel night in Zurich as well although we were stranded for the night in London. We have requested the flight delay and cancellation details from British aAirways so that we can file a claim with the travel insurance that we had purchased for the trip. The travel insurance was purchased from their website. It has been more than four weeks since our initial communication with British Airways but we have received no reply. On trying to call them we have been shunted between multiple customer service agents with out any resolution

Business

Response:

The following was emailed to [redacted] on **Sep14:

Dear [redacted] and Family

Thank you for your email. I apologize for the delay in our reply. I am

sorry you were delayed on your way to Zurich, and for the other issues you

encountered. It is clear we have let you down and I am sorry.

We recognize that the punctuality of our flights is extremely important to

our customers and that you expect us to fly as scheduled. Although punctuality

is improving, we would never be complacent about it. An investigation is

carried out into each delay and your experience shows us there is still work to

be done. We benchmark our performance each month with our partners and

competitors and each department is measured on the contribution it makes to

achieving our challenging targets.

By way of an apology, I would like to offer you and your family an eVoucher

for $600.00. Please accept this with my compliments.

Your eVoucher details

eVoucher number: [redacted]

eVoucher surname: [redacted]

Value: $600.00

Expiry: September **, 2015

Your eVoucher can be used as full or part payment towards a British Airways

flight booking, excluding bookings made with Avios, with On Business points or

with shareholder discount.

This eVoucher is personal to you and is not for resale or transfer. Please

note that you can make a booking for someone else using the eVoucher. Only one

eVoucher can be used per flight booking. When making a booking online please

enter the surname exactly as it appears above.

For full terms and conditions and further information on how to use this

eVoucher, please go to:

We know we must continue to improve this aspect of our performance if we are

to deserve your confidence and trust. We operate in a very competitive market

and appreciate you choosing to fly with British Airways.

Sincerely

British Airways Customer Relations

Your case reference is:[redacted]

Please do not reply directly to this email as direct replies are sent to an

unmonitored mailbox and cannot be actioned. Please use the link in 'How To

Contact Us' below to reply to Customer Relations

HOW TO CONTACT US

While we endeavour to offer you as full a service as possible, we are unable

to respond to direct replies to this email.

If you have a particular query with regard to this case, please click on the

link below to submit a reply to British Airways Customer Relations:

Review: I am writing to report wrongful handling of a situation by British Airways that resulted in endangering the wellbeing of a passenger and request refund of the ticket. The passenger [redacted] traveled in the USA for medical treatment and procedure. Her return ticket had to be changed twice incurring additional costs. The revised return date was May **. In the evening of May ** (USA time) we contacted BA to provide us the booking reference of her flight so we can print on line a confirmation of her travel on the next day. That was a requirement from the pharmacy in order for them to provide a controlled medication prescribed by the doctor that [redacted] needed to travel with. The representative rejected our request to provide us any kind of help for us to be able to print any document supporting her travels. The representative with the name [redacted] from the [redacted] office didn’t try to contact anybody from the USA or Britain to allow him to provide the required information. We explained to the representative the urgency and medically sensitive nature of the situation for us to obtain the medication. He mentioned that because the ticket was booked through a travel agency in Greece he couldn’t provide us the information eventhough he had it available and he just was following the polices. We explained to him that the agency was closed at the time due to time difference (USA vs Greece) and that we needed the information now. We asked to talk to a supervisor or someone in the US or Britain and he refused to help us endangering the wellbeing of a passenger that had to travel without the prescribed medication. He refused to provide booking information to a passenger traveling the next day who had all the rights to possess this information in addition to the medically sensitive nature and urgency. In addition, BA didn’t follow the instructions we had requested from them for the passenger. The passenger didn’t speak English and we had requested that someone from BA picks her up in London for her connecting flight to Athens and accompanies her to the right gate. BA endangered the wellbeing of a sick passenger again by not helping them find their way in London. The sick passenger traveling without her medication got lost and had to call for help for someone speaking greek. We are requesting a refund of the ticket (EUR 625) and the additional fares for changing the ticket under doctor’s order in the amount of (EUR 380) for the total amount of EUR 1,005. Legal action should be brought against BA for endangering the wellbeing of a sick passenger.Desired Settlement: Refund the money of the ticket and additional fare charges to change the ticket.

Business

Response:

Dear [redacted]June2014

Thank you for having contacting British Airways. I am so sorry for all the frustration and inconvenience experienced on obtaining information for passenger [redacted].

We offer a range of fares on British Airways flights and some tickets have restrictions on refunds and changes. As the ticket you bought is one of these, I regret that we cannot change theses rules. I'm afraid as had been previously explained, all requests for flight data information must be requested through the issuing travel agency.

Your travel agent had contacted British Airways and had been explained all rules governing medical conditions and change fees referencing the ticket of [redacted]. I regret we would not be able to offer any refund. If there was credit card or travel medical insurance you may wish to make a claim through that policy.

As a gesture of goodwill, I would like to offer an eVoucher for USD200.00. Please accept this with my compliments.

Your eVoucher details

eVoucher number: [redacted]

eVoucher surname:[redacted] Value: USD200.00

Expiry: **/06/2015

Your eVoucher can be used as full or part payment towards a British Airways flight booking, excluding bookings made with Avios, with On Business points or with shareholder discount.

This eVoucher is personal to you and is not for resale. Please note that you give someone else this eVoucher or make a booking for someone else.

Only one eVoucher can be used per flight booking.

When making a booking online please enter the surname exactly as it appears above.

For full terms and conditions and further information on how to use this eVoucher, please go to: [redacted] We know we operate in a very competitive market and genuinely value the confidence and trust you place in us when you choose to travel with British Airways. Once again, I am sorry you have been so disappointed. I do hope we can welcome [redacted] on board again soon.

Yours Sincerely [redacted] British Airways Customer Relations

Your case reference is:[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Thank you for your reply however, your response didn't address the issues:

1. first of all the refund requested for the additional fare related to the change of traveling dates should be refundable. This is what BA had communicated to the travel agent. We have a doctor's notice for the necessity of these changes and there should be no issue with this. This is industry practice. The type of ticket purchased had no connection to the refund requested.

2. in addition, the reason I am reporting BA to the Revdex.com is the refund of the original ticket (not the change of fare charges only). BA didn't show good will to protect a sick patient and endangered her well-being that resulted in her being sick while waiting for her medication to be mailed to her as she was not able to travel with her medication due to the incompetency of a BA employee. The BA customer service representative had no right of withholding the requested information that resulted in [redacted] not being able to acquire her medication on time. In addition, when the ticket was booked it was requested that someone accompanies [redacted] to exits and gates as she doesn't speak English. BA failed honor that part of the agreement that was part of purchasing the ticket. Another airline could have been selected if we knew BA is not an honorable airline and they would engager a sick passenger not speaking english. In short, your reply didn't address the above misconducts that resulted in us requesting a refund of the entire ticket (and not only the change in fare that is due to doctor's orders). Please address the above issues and why BA acted this way. Again, arefund is requested of the original ticket because BA didn't act in the way they should and expected when the ticket was purchased. A refund of additional fare due to change in traveling dates shouldn't even be an issue as this is what BA had communicated to the travel agent.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]

I have certainly looked again at what happened and taken into account

everything you have told us, but I'm afraid I cannot increase the amount we have

already offered you.

I know this will not be the news you hoped for. I can only say how sorry I

am and express the hope that it will not permanently undermine your good opinion

of

British Airways.

Yours Sincerely

British Airways Customer Relations

Your case

reference is[redacted]

Please do not reply directly to this email as direct

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ The business must have missed my last reply and they copied and pasted the same reply the sent me before. Please see below prior response:

[Thank you for your reply, however you keep avoiding to address the issues. Other consumers should be advised and warned about the way BA airways is doing business. There are several options and other airlines that respect disabled individuals, provide the appropriate accommodations as instructed to do so and honor any medically necessary change in flights. BA endangered the well-being of a disabled passenger, created unnecessary pain and embarrassment and refused to honor a medically necessary change in flight. I am proceeding to file a complain with the FAA and Department of Consumer Affairs. A case in the Small Claims Court will be open as well if resolutions is not achieved.

Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hi,

I would like to put forward a complaint against British Airways for corporate malpractice and lack of accountability on failure to provide pre-paid services in their online booking system

My Wife [redacted] and 5 yr old son [redacted] travelled on BA flight BA0192 , BA0143 from Dallas to New Delhi via London on [redacted] November 2015 ( Booking Reference [redacted] ).

The booking was done online. My wife is a diabetic patient and she was travelling with the kid for the first time long distance.

I booked the seats as per the online Aircraft layout as the 1st Row in the economy class(40K,40J on both flights) ,

I paid 108 USD to pre book the seat location considering almost 20 hours of flight time and the health reasons for my wife and the kid on board.

The aircraft layout on both the flights didnot match the online layout and the seat no. 40J,K were the second row in the aircraft which didnot have the desired space as expected while making the pre-paid booking for the 1st row.

BA claims that they cannot guarentee the layout to be same in their aircrafts and want to protect their interest. But surely such a case demands a refund at least

I contacted BA customer relations ( Case reference - [redacted] ) for 3 things

a) Refund of 108 USD for the pre-booking of the seat. Since the service wasnt delivered , I expected a refund of 108 USD.

BA responded saying that since the "Seat No." didnot change , we dont qualify for a refund. I tried to reason with them saying its not the seat no. which is of interest but the "seat location" otherwise the airlines can move seats anywhere without being accountable. I could not get BA to refund the money despite raising this questions multiple times.

b) Policy for Disabled travellers with Kids : I questioned BA about their travel policies for disabled patients travelling with kids(My wife is diabetic).

The 1st Row seat is typically kept open for travellers with kids/infants and I was surprised to know that in both the flights , the front row ( 39 ) didnt have any infant , kid or any female passenger. The flight crew did nothing to accomodate my wife and kid or even try an ounce of effort to help them.

I asked BA about their policy against disabled people with kids . They chose to ignore my concern and never responded. The details could be gathered from the Case reference - [redacted]

c) Systemic vs non systemic Issue : It is evident that the online seat layout mismatch with actual aircraft is a systemic issue with BA because both the flights back to back(BA0192,BA0143) had the same problem , so its not one of a case and a systematic problem in BA which they have chose to ignore under the blanket refund law of "seat no." as mentioned above in a) .

To my surprise , the other aisle of the aircraft(Seat 40A,B) matched the Aircraft layout wherein 40A,B were the front row seats and it was only 40J,K aisle which had this mismatch on both flights

I raised the concern in December 1st week 2015 and despite my reminders , BA would not refund my money and they also chose to ignore my questions as posed aboveDesired Settlement: I desire to get the refund from BA on 108USD but I would also like to press a case of corporate malpractice and mental harrassment.

Since this case is with my family and a case of disabled people and kids on board , I would like BA to correct their procedures and be accountable to me for damages caused during this time

Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On August the [redacted] I have traveled back from Europe with BA. The baggage arrived damaged and the goods inside were damaged also. I have requested an exchange/refund, which, under the case number [redacted], BA has replaced my luggage and asked for my receipts for refund. After sending the receipts, the airline has not responded to my request for update, nor sent my money. Even more, the links and the forms that are active give out..unexpected errors.

I want my money back for the damaged goods, I want a response from BA.Desired Settlement: Money back on damaged goods!!!

Business

Response:

The following email was sent to [redacted] on **Oct15:[redacted] Dear [redacted]We've been contacted by the Revdex.com regarding the claim you made after your baggage was damaged when you travelled from Bucharest to Las Vegas on ** August. I'm sorry to hear you've not received a response since you contacted us with your receipts for the items that were also damaged. Please accept my apologies for the delay in contacting you. I understand we've arranged for your damaged baggage to be replaced. We've also received one receipt for the amount of 279.00 CHF to cover the damaged contents. I'd be glad to reimburse the 279.00 CHF you've paid, this converts locally to $285.16. The best way to settle your claim is by bank transfer and it would be helpful if you could send me the following information: Bank name Branch name Routing number (9 digits - please provide the paper and electronic sort code) Account number (1-20 digits) You can send us your information by email or fax it to [redacted]. You’re welcome to send more than one email if you’re concerned about giving us all your details at the same time. Please remember to include your Customer Relations reference number if you decide to fax us.Once again, I'm truly sorry that it's taken longer than we would like to respond to you. Please be assured this is not our usual standard of service. I look forward to hearing from you soon so I can bring your claim to a swift close. Best regardsEmma C[redacted]Senior Service Recovery ExecutiveYour case reference is:[redacted]Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Months ago I booked several flights with British Airways for my girlfriend and myself. Our return flight was to be direct from London [redacted] to Philadelphia. We ended up paying $1300 to reschedule it for a couple weeks earlier, and were able to get on the same direct flight. Then, two days before departure, British Airways notified us that our flight had been cancelled. They suggested only one alternative, which was a connecting flight from London Heathrow to Chicago to Philadelphia, which would have taken almost three times as long as put us back in Philadelphia at 1:30am the next day instead of 3:30pm on the same day. Not an acceptable alternative!

My girlfriend and I spent our last day of vacation in London calling BA customer service at different points to see what could be done about getting us on a better flight--either something closer to our original direct flight at convenient times, or something with upgraded seats if we were to be traveling for much longer than we had originally booked. The BA reps at the Call Centre were totally unhelpful and weren't forthcoming about better flight options. Two were very rude to my girlfriend.

We ended up on an 8:10am flight out of London Heathrow that went first to Manchester and then to Philadelphia, arriving at 1:30pm. Though the BA rep I spoke to said he would put a note in that we should be upgraded, he said he couldn't guarantee anything. [redacted] was actually operating the second, longer flight, and they had no record of that note. They also informed us that BA absolutely could have upgraded our seats, but they would have had to pay for it themselves and clearly just didn't want to do that.

Adding insult to injury, when we finally arrived it Philadelphia, it turned out that there was a direct [redacted] flight from London Heathrow that was arriving at right around the same time. Why were we not booked on that flight or even told about its existence?

All in all, terrible customer service from BA that betrays a flagrant disregard for customer retention, empathy, anything. I will never fly BA again unless this situation is rectified. And another unhelpful "so sorry for the inconvenience" from BA will just ring more hollow than ever.Desired Settlement: Ideally, I wish BA had just upgraded our seats or re-booked us on a direct flight in the first place. Since that's impossible at this point, I would like BA to offer us vouchers for future flights or future seat upgrades, or at the very least, a significant amount of reward miles and passes to their private lounges. I'm not even asking for a monetary refund--just things that would be entirely free on their end. Something to show they actually care about their customers and compensating them when they've been so rudely inconvenienced.

Business

Response:

The following email was sent to [redacted] on **Aug15:**Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received. If you wish to send us a reply please use the link at the bottom of the email** Dear [redacted]Thank you for contacting The Revdex.com regarding your complaint. I'm sorry your flight to Philadelphia was cancelled, and you were unhappy with the rebooking options which were available to you. I appreciate the reasons why you feel let down.Unfortunately, BA67, from London Heathrow to Philadelphia had to be cancelled due to damage to the aircraft. I can see we notified you of the cancellation on ** July, and rebooked you via Chicago. However, I know you called us and advised this option was unsuitable.When a flight has been cancelled, it's our responsibility to ensure you're rebooked, and get you to your destination as close to the scheduled time as possible. We do not guarantee this will be on a direct flight, and therefore re routing is an option.I know you stressed you wanted a direct flight, and I can see you were offered to be rebooked on the direct service on ** August. However, I know you couldn't accept this as you needed to be back in Philadelphia before this date. The only option available, for a direct flight, was from Manchester, which meant you had to take the shuttle from London Heathrow.I appreciate the reasons why you were unhappy with the rebooking options, however, we wouldn't offer an upgrade from [redacted] to First, as a gesture for a flight cancellation. I'm sorry you were disappointed with this.While I can see you arrived in Philadelphia close to your scheduled arrival time, I know you faced inconvenience due to the cancellation. Therefore, as a gesture, I've arranged to send you and [redacted] an eVoucher for $200.00. I hope you'll accept this with my compliments.Once again please accept my apologies and thank you for your time. We value your support and look forward to welcoming you on board again soon. If I can help with anything else, please feel free to email me.Best regardsSara S[redacted]Senior Service Recovery ExecutiveYour case reference is:[redacted]Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:[redacted]

**Please do not send payment card details via email[redacted] OTHER CONTACT INFORMATION[redacted]LEGAL INFORMATION[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your thoughtful reply. I do accept that response and will consider the complaint resolved once [redacted] and I have each received our $200 eVouchers. Thanks!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The following email was sent to [redacted] on **Aug15:**Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received. If you wish to send us a reply please use the link at the bottom of the email** Dear [redacted]Thank you for taking the time to reply to my email, I apologise for the delay in coming back to you.The gesture I offered you, is a combined eVoucher for $200.00. I've included your eVoucher details below with a link to some helpful information about how you can use it. [redacted]

If you have any questions about how to use this eVoucher, or for the Terms and Conditions, please go to: [redacted] Once again thank you for your time. We value your support and look forward to welcoming you on board again soon. If I can help with anything else, please feel free to email me.Best regardsSara S[redacted]Senior Service Recovery ExecutiveYour case reference is:[redacted]Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:[redacted]Please do not send payment card details via email[redacted] OTHER CONTACT INFORMATION[redacted]If you have a general query about British Airways or your journey with us, you can ask your question online:[redacted]LEGAL INFORMATION[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I flew on BA # [redacted] from London Heathrow to Marseille France on June *, 2012. Upon arrival my bag did not arrive. Apparently it was stuck at Heathrow. My bag finally arrived a day later at my hotel.

I filed a claim ID [redacted] to get reimbursed for the clothing I had to buy since my bag was delayed a day. I have followed the Customer service process but still have not received a response from British Airways.

I called the customer service line and they said there is noting that could be done, I must wait on an email reply to my claim. How long must I wait? Why can’t BA just respond to my inquiry? It has been two weeks since I send the email with no response.Desired Settlement: Refund of 147,00 Euros that I had to pay to buy clothes since my bag was over a day late.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: BA Case # [redacted]; American Airline Ref. No. [redacted] Denied boarding by American Airline at MCO airport on Nov. **, 2013 even though we had with a confirmed active reservation due to a false fraud alert by BA. Booking Reference Numbers: [redacted] Ticket Nos: [redacted] & [redacted] Passengers: Mr. [redacted] & [redacted] BA Frequent Fly Numbers: [redacted] Redemption Type: Standard Credit Card Type: Discover, [redacted]) Avios Points Debited: [redacted] Payment Total: USD $651.34; Fare Details: USD 0.00 + Tax/Fee/Charge USD 651.34 Date: ** March 2013 Tickets Issued by: British Airways IATA Number: [redacted] Travel Schedule: [redacted] is looking for a scapegoat to blame and AA not responding.Desired Settlement: All the parties involved that is BA, AA and Discover Card should resolve the issue they had collectively created among themselves and must assume their respective responsibilities and refund the excess charges collected by AA at MCO airport on Nov. **, 2013. BA was quick to block and deny boarding but it had failed to advise AA or the customer (me) as to what had caused the problem and how to resolve the issue. BA claims that AA should have seen the details in the reservation that this reservation was still confirmed and should have re-issued the tickets using the original fare.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding British Airways has been resolved. BA has deposited a refund amount in my Bank Account yesterday, Jan. [redacted]. Thanks for a follow-up and all your help in resolving the issue.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I had an itinerary with [redacted] to travel to kenya from Dallas USA. it involved british airways all the way and return. I approached british airways gate to travel but was stopped at gate cause they claimed I did not have the correct visa, what I had was my Kenyan passport with a US residency stamp on it. According to USCIS I m legal to travel anywhere but british airways claimed that UK immigration does not recognize that. I lost my flight so I requested my refund. I called [redacted] 4 times in which they kept me on hold no less than 20 min each without saying anything and hunged up on me. On the last call, I got a manager who rescheduled me another date ,NO REFUND ALLOWED THEY SAID! and on top of that, they claim british airways is charging me $275 for rescheduling fee??? I called british airways and they said there should be no charge but nothing they can do about it!! [redacted] said they could not give me another flight or refund that I would have to talk to british airways. british airways says they cant do anything that its all on [redacted] and none agreed to conference in so we can agree!!! so this went back and forth with no resolution!! I received near insults with they way I was treated, I was only hoping to see my dying father and now I have missed my flight and I pray I do not see the last days of my dad!! I m very disappointed and want better resolution!!! british airways SHOULD NOT BE CHARGING ME ANYTHING, THEY ARE THE ONES THAT REFUSED MY FLIGHT!! my british airways booking ID is [redacted]Desired Settlement: FULL REFUND !!, NO RESCHEDULING FEE!!!

Business

Response:

The following email was sent to [redacted] on **Nov15: **Please DO NOT reply directly to this email by using the ‘reply’ function on

your personal email settings, as it WILL NOT be received. If you wish to send

us a reply please use the link at the bottom of the email** Dear [redacted]We've been contacted by the Revdex.com regarding the problems you

had travelling from Dallas to Nairobi on * November.To help us carrying out our investigation, please can you provide:where you were denied boarding? a scanned, readable copy of both your passport and the visa you used for

travelYou can send your documentation to me directly, my email address is [redacted]. Please

include your case reference in the subject field.Once I have this, I'll contact Immigration in both the UK and the US to

determine if you were correctly denied boarding.I hope to hear from you again soon. Best regardsMichael Wi[redacted]British Airways Customer RelationsYour case reference

is:[redacted]Please use the following link to send us a reply and quote your case

reference [redacted] in any correspondence with us:[redacted]Please do not send payment card details via

email[redacted] OTHER CONTACT INFORMATION[redacted]If you have a general query about British Airways or your journey with us,

you can ask your question online:[redacted]

Review: I arrived in Miami International Airport on Thursday, August [redacted] on British Airways Flight [redacted] from Heathrow. I was delayed in US customs and border patrol for 6 hours. When I was escorted by a Border patrol agent to find my baggage, we were unable to locate it. We spoke with some men on duty and were told that because it was midnight, they were closed and everyone had gone home. There was no one there to file a lost-luggage case with. I was instructed to go home and call the airport about it the following day. I have contacted several different people and no one is able to help me. I called the airport information. I called British Airways baggage information center (in India) and was told that without the file reference number, they would do nothing to help me. I contacted the baggage office of British Airways in Miami Int'l Airport - I left 3 messages there and have received no phone call back. I've called British Airways customer service and was told that all they would do was give me two phone numbers to call - both of which I already have. I'm being told I have to return to the airport (HOURS away from where I live) between the hours of 4-8pm (when someone will be there) to simply file the report about the lost luggage. This is not something I am able to do.Desired Settlement: Because there was no British Airways agent there for me to file a lost-luggage form with (at midnight in Miami), I should not be penalized. The bag should be located and dropped off to my residence promptly.

Business

Response:

The following email was sent to [redacted] on [redacted]Dear [redacted]The Revdex.com has asked us to contact you about your flight to Miami on ** August and the problems you're having with your missing bag. I'd like to start by apologising for the delay in my response.I'm sorry to hear after arriving in Miami you were detained by US Immigration and when you got to the baggage reclaim area, there was no sign of your bag. I don't underestimate your frustration when you tried to report this and there was no one around to help you. We're able to confirm through our records that your bag was loaded on the aircraft and arrived in Miami. Therefore, we would not treat this as a delayed bag. Once a bag reaches the baggage reclaim belt it is no longer in our care, and we have no liability. It is the customer's responsibility to make sure their bag is collected from this area.It's disappointing to hear you were unable to find your bag. I understand from your comments, in the email we've received from the Revdex.com, you're unable to get through to someone at the airport. Have you tried the lost property department, as anything left in the airport terminals should go there. Their contact details are:Telephone number: [redacted] or [redacted]

Email address: [redacted]It's always possible that another passengers has picked up your bag in error and if that's the case then they should return it to the airport. I realise this may not be the response you were hoping for. If you're unable to locate your bag then I'd suggest that you contact your travel insurance, as you may be able to make a claim through them. Thanks again for contacting us. I hope we can welcome you on board a British Airways flight in the near future. If there's anything further that I can help you with, please don't hesitate to contact me.Best regardsLyndsey B[redacted]Senior Service Recovery ExecutiveBritish Airways Customer RelationsYour case reference is:[redacted]Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:>[redacted]Please do not send payment card details via email[redacted] OTHER CONTACT INFORMATION[redacted]If you have a general query about British Airways or your journey with us, you can ask your question online:[redacted]LEGAL INFORMATION[redacted]This email was sent to you by British Airways Plc - [redacted]

Review: On May **, 2015 I received a email from British Airways that read if I book a flight before June **, 2015 I am eligible to receive a free upgrade to first class. I had booked a trip to [redacted] on the say day in which I received the email. On May **, 2015 I received another email that read the first email was sent to me by mistake. Since I booked my trip before receiving the second email I should received a free upgrade to first class for the two tickets to [redacted]. The main reason for me booking the tickets on May **, 2015 was because I thought I would received a free upgrade. It's only fair that I received the free upgrade to first class or the cash value of the first class tickets. Confirmation no. [redacted]Desired Settlement: I would like to received the free upgrade to first class for both tickets to [redacted] or a refund for the difference between my seats and first class.

Business

Response:

Tell us why here...Dear [redacted]Thank you for contacting us about your upcoming booking from [redacted] to [redacted], via [redacted]. I'm sorry to learn of your disappointment with not receiving the upgrade to First promotion that we're currently offering. I can appreciate your frustration, especially as you made the booking after you received the email.You explained you received correspondence advising we'll upgrade you to First, if you make a booking with us before ** June 2015. However, once you made your booking, you then received another email advising this promotion is not available to you.I can confirm that the promotion is on going until ** June, however, in order to benefit from the offer, you must make a booking to travel in our Club World cabin. This is stated on the promotional email. You must make a fully flexible booking in either C, D or R class. You also must reside in either the UK or Ireland. Once the booking has been made, we will then upgrade you, one way, to First, subject to availability.On looking at your booking, reference [redacted], you've booked to travel in our World Traveller cabin, and therefore, unfortunately, your booking is not eligible for this promotion. I am sorry to disappoint you.Once again thank you for your time. We value your support and look forward to welcoming you on board soon. If I can help you with anything else, please feel free to email me. Best regards[redacted]British Airways Customer RelationsYour case reference is:[redacted]

Review: Dear Sir\Madam,

This is regarding the booking reference number Booking reference: [redacted]. My credit card has been charged wrongly for this booking. My mom paid for this trip with her card and my card is also charged for the same, my name is [redacted] and her name is [redacted]. She has paid the money in Indian currency and my card is also charged for $1308.29.

Please correct the error and issue the refund for my card. All the attempt to talk to representative are not successful as they said I am neither a passenger nor original card holder who purchased the ticket so they won't discuss anything with me. But it's my card that's also charge!!

Best Regards

[redacted]Desired Settlement: I am looking for refund of $1308.29 that was charge wrongly before I initiate any legal option. I appreciate you resolving the issue in amicable manner as I am tired of contacting the airways by phone and they not responding or talking to me regarding this.

Business

Response:

Dear [redacted]

Thank you for your email dated ** August 2012 about the price you paid for

your ticket to London Heathrow.

I can understand why you are upset to see us offering the same flight at a

reduced rate. This must be particularly annoying as you bought your ticket well

in advance when you hoped to get the best fare.

Like all other airlines, we need to make sure each one of our flights is

profitable. This is easier on some routes than it is on others. Our commercial

team works hard to offer the best possible, competitive fares to our customers

on all our routes.

Booking early can be better value and you are more likely to get a seat on

the flight you want. But occasionally, as in your particular case, there are

lower fares available nearer the departure date. This is because, if we have

empty seats on a flight, we offer promotional fares to fill them.

When you bought your ticket, it was the lowest fare available. It was before

we decided upon this particular promotion and I am sorry that you booked before

you could benefit from it. However, I am afraid that I cannot refund the

difference between the two fares.

I know this is not the answer you were hoping for and I am sorry to

disappoint you. Thank you again for getting in touch and we look forward to

welcome you on board soon.

Best regards

British Airways Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I hope you understand my query and problem.

I have been wrongfully charged on my card.

Can you verify and clarify why you charged on the name of [redacted] a [redacted] 10863 ponds ln?

Didn't you charge [redacted]?

Best regards

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have been in touch with [redacted] today regarding his claim and he will be sending in copies of the credit card statements showing the charges - Once we receive the requested documentation we will investigate and advise passenger

Review: Lowell,

I am writing you because I have made every attempt to correct continuing problems with my future flight to Spain (Flight #: 5NITXO) without resolution including driving to Denver International Airport to talk to a [redacted].

I booked the original BA flight online and when I broke my wrist I had to move the date of travel and was not able to do this online so I called Manchester and now I have two continuing problems as follows:

1) I paid a $275.00 penalty fee...however the cost of the original flight was $1,581.10 and the cost of the new flight was $1,427.12...so what happened to the $153.98 credit for the difference in the flight cost?

2) I paid a $128.00 for assigned seats on the original flight...I was booked similar seats on the new flight...but now the BA website wants more money every time I confirm my seats online...$1.00 for second leg of flight...$1.00 for fourth leg of flight...and $5.00 for fifth leg of flight...so what is the problem and how do you fix it?

If these problems can't be fixed please cancel my flights and return all of money (including the $275.00 penalty fee) and I will find another airline for my 500-mile pilgrimage in Spain.

Please help me,

###-###-#### ** - Also please forgive my typing because I have a broken wrist.Desired Settlement: Credit card refund of $153.98...and fix the problem with the requests for additional money for the pre-paid assigned seats...or cancel my flights and return all of money (including the $275.00 penalty fee).

Consumer

Response:

At this time, I have not been contacted by British Airways regarding complaint ID [redacted].

Sincerely,

PS- I cannot believe how much British Airways Sucks as a company and has completely wasted my time...this company should not be allowed to stay in business operating within the United States.

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