British Airways

Review: British Airways has not credited me the miles to my mileage program for several flights that I completed in their partner airlines ([redacted]) in the past two years. This is in spite of the fact that I entered the correct British Airways Mileage Plan number at the time of checking in at the Partner Airline Kiosks. My boarding passes (some of which I have retained) clearly shows the correct mileage plan number of British Airways entered at the time of check in. British Airways Customer Service are not cooperating with me over the phone or emailDesired Settlement: I would like British Airways to credit me the miles for the flights that I completed on their partner airlines. They haven't done that even though I have followed the proper procedure for the miles to be credited

Business

Response:

The following email was sent to [redacted] on **Apr15:**Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received. If you wish to send us a reply please use the link at the bottom of the email** Dear [redacted]Thanks for contacting us. I'm sorry to hear you've not received Avios or Tier points for trips you've made with [redacted] over the last two years. I understand this must be disappointing, especially as your membership number has been correctly added to your booking. Please accept my apologies for the delay in contacting you. After looking into your Executive Club profile, I can see you contacted us on ** April 2015 to claim missing Avios and Tier points for your trip from Portland to Las Vegas on ** December 2013. Unfortunately any claim for missing Avios and Tier points needs to be made within 6 months of your travel date, we've therefore rejected your claim. I realise your membership number was correctly added to your booking and shows on your boarding card. If your membership number is correctly entered into your booking, and the name matches your account, your flights are usually credited to your account after you've flown each flight. I'm sorry this did not happen when you travelled. As it's not guaranteed that the points will automatically be added to your account, we always recommend you keep a copy of your e-ticket itinerary and boarding passes until the flights have credited to your account.If, after you've completed your flights, you find you're missing any Avios, you can either, log in to your account on ba.com and click on ‘Claim missing Avios’ or send a copy of your e-ticket and boarding passes to your nearest Service Centre. Members have six months from the date of travel to claim for any missing flights. We find for the majority of Members this is enough time to claim any missing Avios or Tier Points.I'm unable to credit the missing Avios or Tier Points for your trip to Las Veags, however I'd be glad to credit any flights you may have taken within the last 6 months. Please use the blue link below to respond to my email with details of your recent flights. Thanks again for taking the time to contact us. I'm sorry to disappoint you on this occasion, however I hope you understand the reason behind our decision. I do hope we can welcome you on board in the near future. Best regards[redacted]Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:[redacted]OTHER CONTACT INFORMATION[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did enter my mileage plan number correctly at the time of boarding the flight. British Airways response says that it is not guaranteed that the miles would be credited even if I enter the correct credentials. Why so ? And if so, then why would they not let me know about this at the time of boarding (when I was entering my mileage plan number at the kiosk) - they should have let me know about this "no guarantee" thing then and there, in which case I would have made it a point to check my mileage statement right after the flight.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The following email was sent to [redacted] on **May15:**Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received. If you wish to send us a reply please use the link at the bottom of the email** Dear [redacted]Thanks for your reply. I'm sorry you remain unhappy with our response and I appreciate your reasons for coming back to us.You've advised that you entered your Executive Club number correctly at the time of boarding, however the Avios and Tier points aren't showing. When entering your Executive Club account, I can see your name is showing as **

[redacted]. Therefore, if the name in your booking does not match this, the points won't add automatically.As advised previously, it is a passenger's responsibility to ensure the correct Avios and Tier points are showing on their Executive Club account. You also have up to 6 months to make a claim for missing Avios and Tier points, so unfortunately, as this time has passed we can no longer credit your account.I do recognise your frustrations but hopefully I've been able to explain things for you. I'm sorry we are unable to help on this occasion, however if you have another queries please come back to me using the blue link below. Best regards[redacted]Your case reference is:[redacted]Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:[redacted]

Review: I am contacting the Revdex.com to ask for assistance with a request I filed with British Airways on July [redacted] for missing airmiles.

On June [redacted] 2014 I was a confirmed British Airways passenger due to fly from Johannesburg, South Africa to Boston, USA. My reservation was for BA56 from Johannesburg to London Heathrow (June [redacted]) and then BA 213 from London Heathrow to Boston (June [redacted]). My ticket number was [redacted] and my booking confirmation was [redacted].

I arrived at the British Airways check-in desk at Johannesburg airport approximately four hours before my scheduled departure. At the desk I was told that no space was available for me on the flight because the aircraft making the flight was smaller than expected due to a problem with the aircraft scheduled to make the incoming flight from LHR-JNB. Therefore I was involuntarily removed from the flight. The British Airways staff at Johannesburg airport were helpful and rebooked me onto a Delta Airlines flight.

I flew on DL 201 from Johannesburg to Atlanta on June [redacted] and then DL 104 from Johannesburg to Boston on June [redacted].

After getting home I waited two weeks for the air miles to be credited to my US Airways account and when they were not I filed an online request with US Airways. Their response stated that British Airways had denied my request and suggested that I should contact them directly, which I did so on July [redacted] through their online system. My British Airways case reference is [redacted].

I received an email from British Airways on August [redacted] stating that “I have checked our records and can see that your flights for the sectors mentioned above were operated by Delta Al. As there is no codeshare agreement between British Airways and Delta Al, we are unable to help you with your request for the airmiles”.

I am aware that Delta is not part of the One World Alliance, but I believe that British Airways failed to recognize that my itinerary change was entirely involuntarily and solely caused by British Airways not having the capacity on the JNB-LHR flight to seat me despite being a confirmed passenger. The terms and conditions provided on the British Airways website state that “14.5. Where a Member is involuntarily re-routed by British Airways onto another carrier, and the original flight on which the Member was booked would have qualified for Avios Points, the Member may still claim such Avios Points online at ba.com.”

Since I was re-routed involuntarily and my original flights would have qualified, I would like British Airways to credit my US Airways dividend miles account accordingly.

The most frustrating and disappointing aspect of my travel experience and customer service inquiry was receiving just one unsatisfactory and inaccurate email response from British Airways in seven weeks that included only one sentence pertaining to my original request. This is in contrast to my experience at Johannesburg airport where British Airways ground staff politely and efficiently re-routed me.Desired Settlement: Credit of air miles for JNB-LHR and LHR-BOS to my US Airways Dividend Miles account

Business

Response:

Dear [redacted]

Thank you for your letter dated ** August 2014.

Please accept my apologies for the time it has taken to respond back to you.

We are grateful for your contact, allowing us to follow up with [redacted]. We have resolved his claim and have attached a copy of our ** September 2014 email to his provided address at: [redacted], for your reference.

If you have any further questions, please feel free to contact me directly at

[redacted] extension [redacted].

Thank you again for your correspondence and giving me the opportunity to respond back to you.

Yours Sincerely

British Airways Customer Relations

Your case reference is:[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Following my lodging of a complaint with Revdex.com, it was resolved promptly and efficiently by British Airways.

Sincerely,

I like to share my parents in laws recent worst experience flying with British airways to USA. it was really a terrible and very troublesome in the entire journey. Even after stating clearly that my parents in laws have a [redacted] impairment and [redacted] problems but British airways fails to provide them with a required services which they are eligible as a senior citizen. My father in law who is a [redacted] impaired and he approached numerous times to air hostess for providing them with an assistance in filling immigration forms and wheel chair assistant but they just ignored and took easy for all the requests.
Entire journey got very difficult and burdensome for them. It is very sad and hate to say about how much difficulty they have gone thru. This is the level of customer service which British airways is provided to the travellers using their airline. I will never travel and will definitely avoid all of my future travels with such a worst British airways. I would request Revdex.com to take a suitable action against this kind of not committed air flight companies like British airways. My experience will atleast help other future travellers to use British airways. Due to this bad experience, it has impacted all there vacation plans badly. My parents in laws entire USA vacation got disturbed and the health got impacted. They could not able to enjoy the US vacation with all happiness and enjoyment. Now they are very afraid to return with the same return flight back to India. I don't know how I can convince them.

Review: A brand new rose wood poohja Mandhir costing (Rs 46,000/-) and purchased in Mysore , India was damaged beyond repair and no one will take responsibility for the damages and process of my submitted damage claim.

This piece was damaged in transit from Mysore to Seattle, WA travel date August [redacted] 2014. It was checked in with (NAME OF AIRLINE) as a FRAGILE item in Bangalore. Upon my arrival in Seattle the baggage was missing. On August [redacted] British Airways attempted to deliver. I was not home and so delivery was made the next day August [redacted]. Because I had a business trip and left home the following next morning (August [redacted]) the item was not opened and inspected until I returned home on August [redacted]. When the package was opened I discovered my rose wood pooja Mandhir was damaged and I can’t use it. This item is not repairable.

I called London's customer relations regarding the claim and I was told to call US customer relations. I have made so many calls and left messages. I finally received a call from British Airways and I was told by “[redacted]” I should have expected some damages since I checked the baggage. She told me I should have went with cargo. However, when I checked this piece at the Bangalore airport I mentioned that it was a Rose Wood pooja mandhir and it needed to be handled with care. At no time was I advised that I should have considered shipping as cargo. The airline agent accepted my item and now the piece was delivered broken and I cannot get my claim processed.Desired Settlement: I need a full refund of my Pooja Mandhir from British Airline.

Business

Response:

The following email was sent to [redacted] on **Oct14:

?**Please DO NOT reply directly to this email by using the ‘reply’ function on

your personal email settings, as it WILL NOT be received. If you wish to send

us a reply please use the link at the bottom of the email**

Dear [redacted]

Thank you for contacting us. I am concerned to read your luggage was

mishandled when you travelled with us recently. I recognise how frustrating it

must have been for you, especially as you found the wooden temple to be in a

damaged condition. Please accept my sincere apologies.

At British Airways we aim to give an outstanding service to all of our

customers at every step of their journey with us. We try to ensure that our

customers’ bags are handled with care. However, we let you down on this

occasion and I am sorry.

As explained to you earlier, the TSA is working hard to ensure all items from

bags, which are opened during the security checks, are returned. To report the

loss you have incurred to the TSA, please download a claim form from [redacted] or alternatively call

the TSA Consumer Response Centre on ###-###-####. The TSA will assess all

claims on an individual basis.

Once again, I apologise for what happened and for any inconvenience this has

caused you. Thank you for taking the time to bring this matter to our

attention. Your feedback is invaluable, without which we would not be able to

address such issues.

Best regards

Please use the following link to send us a reply and quote your case

reference [redacted] in any correspondence with us: