BroadStar

I wanted to pay for internet, I went to my personal account and their website shows an error when paying! Unthinkable! How in 2023 the payment acceptance can not work!

I thought I had no choice where I live but now I am switching to AT&T, even though it's a lot slower, because Broadstar is so bad. The internet goes out EVERY day, multiple times a day. I work at home, and if I don't get more reliable internet, I could lose my job. Worst internet provider I've ever experienced.

Since I have been forced by my community to switch from Comcast to Broadstar, I have had nothing but trouble with both my cable and Internet serviceEvery week the Internet fails, sometimes for as long as hours As I write this, they have not fixed it, going on hoursI work every day; their technicians work only days, and always when I am at work Their representatives are rudeThe Broadstar experience is beyond pitiful

This cable company is terrible My apartment community had an agreement with this company, therefore, I had no other option for cable/net I called today to cancel my services since my apartment community has FINALLY chosen another cable company Broadstar shut off our whole community on a Fri I called on that next Monto cancel my services and schedule a pickup for my equipment They did not have an available time for equipment pick up until Tuesbetween 1-and someone has to be there How convenient for a single working person! Then I asked if my billing was stopped on Fri when their company shut off our services They said no, I would not stop being billed until they picked up equipment I let them know it was not MY FAULT they didn't have an available appt for pick up until tomorrow and I SHOULD NOT be charged since Fri when THEY cut off my service They said they would make a note on my account that I was unhappyGREAT! I was unhappy the WHOLE TIME I had service

Worst internet everOut more then it worksAbsolute scamAnd very expensive

This company is a joke They can't deliver what is promised, nor what you pay for The cable and internet service sucks at best There customer service department should be a no-customer service department After speaking with a Supervisor during my initial set-up, I was told I was getting one thing, just to call each and every month in an attempt to get a charge removed to find out the next month that it was never removed I live in Bryson Square in Atlanta GA and Broadstar is notorious for not delivering the service that you pay for Village Green must take some of the responsibility for getting into a contract with a company that clearly can't deliver the service that you pay for

They are the absolute worst ISP I have ever had to deal withExpect your service to be far slower than quoted, cut in and out all the time, and have unplanned outtages that can last days or weeks

terrible company!!!! I live in the quarters apartments in lady lakenot only is there cable service missing channels randomly constantly its seems after months of paying my bills the first time I try to extend by weeks I cant get a hold of anyone for weeks, finally when I got a call back I was told not to worry..yeah, then my internet was shut off and I was told due to non-payment I had to pay for anything to be resolved.....I called for weeks trying to prevent that in the first place, its week before Christmas we are a military familyand my brilliant apartment complex owner must have a deal with broad star because that's all you can have unless you are of few that have a balcony facing the right angle for a satellite dish..and believe me those people all have dishesbroad star is one of the worst companies in had the displeasure of dealing with by far! all my neighbors agree...we want comcast, direct tv,dish..anything but what broad star is force feeding us!!! if you choose to roll the dice on this company enjoy that call center overflow answering machine should you ever need anything

NEGATIVE!!!! Broadstar is the worst company to call themselves a cable/internet provider!! Too many problems to listI am on day with no service!

I can't say anything that hasn't already been said here and on other sites beforeSteer clear if at all possible! My apartment complex requires that we use Broadstar's services, and while I like my complex I am considering leaving because my TV/internet services are so poor
We have had intermittent service outages and degradation in the months we have lived hereThis ranges from full internet outages, slowness and timeout errors, and blackouts on television programming without warning (In my area) They contract their internet from AT&T and their television from Dish Network, and if those are available you would be much better off picking any other Cable provider or ISP
When I contact their customer service, I am generally met with a hold recording that disconnects you after minutesIf I do reach someone, I am often met with misinformation, rudeness, or bothI was told I could use my own modem when I signed up - you cannotWe experienced a blackout on a sporting event, told that Dish (the original provider) cut the broadcast because not enough tickets were sold - it was a sold out playoff gameI called Dish Network to verify Broadstar's claim and it was confirmed as false
Don't be lied to, and don't accept sub-par services for an average price tagBuyer beware

ABSOLUTELY DO NOT RECOMMEND! I had Broadstar service in an apartment building located in Harlingen, TX, and it was a total nightmare dealing with both the local branch and the company overallAfter sending my order (complete with credit card number and other personal information), I wasn't contacted to schedule an appointment in the time I was told, so I emailed and called them repeatedly with absolutely none of my communication returnedSince I was forced to use Broadstar by the apartment complex I lived in (if I hadn't, I would've canceled immediately), I then had to go through the leasing office staff, who then contacted a Broadstar representative, who then contacted me, and when I replied I never got an answer! I had to go to the leasing office several more times to finally get anyone to talk to me, and then the company tried to say I needed a special form on file with the leasing office for them to be granted access to my apartment, because my digital consent on file wasn't acceptable for some reason; I eventually got this worked out through the leasing office because neither they nor Broadstar had hours available during times I wouldn't be at work, so a date was finally setSo, it took them over WEEKS to come out and homy internet, and for that entire time I was hulled up in the laundry room or Starbucks or wherever I could be for hours on end, trying to get wherever I could just so I could do my job! (Needing internet access for my work, not just for entertainment, made this situation all the more infuriating.)
Later, when I was preparing to move out of the apartment, I had to try multiple times AGAIN to get them to cancel my service and come pick up their equipment, and after some time had passed, I just told the leasing office it was in the apartment and that they would need to handle it somehow, because I couldn't put my 2,mile move on hold waiting for themBut, it didn't even stop thereI got collections emails and calls for continued service (because for some reason they can't communicate with you when customer service is an issue, but they have no problem reaching you when billing is involved), and they even tried to say that the equipment was missing when they went to pick it up, so they were going to charge me for that, too! I told them I was not paying for services that I didn't receive and equipment that they had refused to piwhich I didn't even believe was missing anyway, and the messages stoppedBut, several months later, they started calling again, so we tried to handle it, once again, with the overall company headquarters' customer service department, where one person refused to give us his name and even huon us, and another finally said that he would zero-out the accountBut wait, there's even more
Another several months later, I started getting phone calls and emails again, none of which had any information on them other than a link to pay the billAfter sifting through emails from the past TWO YEARS (this has been going on from August 2014-now, August 2016), I was finally able to find my account number, but then their website rejected my credentials, saying that the account no longer existedI tried using my email address in place of the account number, and it finally gave me a link to get my password via answering a security question, but it wouldn't show me the question! It just said "type the answer to the following question in the box:" and then was blankObviously, I couldn't remember what question I would've used without any sort of hint or anything, and since their whole online system had been so messalready, I just decided to try pressing "enter" without typing anything, and it actually worked (so, in addition to their customer service being terrible, the security of your personal information is also a risk with them.) When I logged-in, the statements on my account continued into May (I had moved out in November 2014) before suddenly stopping, and the amounts didn't even add up correctly, in addition to the information not matching what was on the transaction page
When I went to find the customer service number, I typed the zip code into the box to find the number, and it said that they didn't service that area, so there was no number to call! I only ended up finding the number I needed after doing a Google search and getting it off the Revdex.com's websiteI called, and after I explained the situation (in an irritated, but polite, manner), the agent talked to a supervisor who OKed dropping the equipment fees on the condition that I pay for the service that was charged for January 2015, because their records showed that "somebody" paid for service in December, which caused the subscription to carry-over into the next yearI made them send me an email confirming this agreement as evidence about an hour agoI will probably pay it just to settle this long, grueling process, but I'm certainly not happy about it

It took three visits to get internet service when I moved into my apartment The first night I waited and no one showed up When I called they said there was no appointment listed, although all of my information and payment were intact Then the tech came out and connected the satellite t.v.,but told me they were "out of boxes" so I could not get internet/wireless serviceEach time I called to check on a box, I asked to speak to a manager and was told each time that there was no manager available to speak to me It took weeks to get a box I lose satellite at least once every evening, even when the weather is perfect There are trees growing in front of the satellite dishes at the back of the apartment Unfortunately it is the only service I'm allowed to get unless I want to pay $ My apartment is also faced the wrong direction to put a satellite on my porch The last time I called on a Saturday it took minutes to get a customer service person The woman who helped me with my password was nicer than most of the previous customer service repsI have spoken to in the past

Customer service reps are polite, as well as the technicians that come out to your residenceHowever, their service is terrible! Internet goes out everyday! AND I had the technician out here less than a week agoUnfortunately I live in a condo and the board decided to sign a contract with them! I've read reviews of this company on Google, Yelp, etcAll negative reviewsHow can this company still be in business!?!?

Horrible serviceI've had the misfortune of being stuck with this company for three yearsMy apartment has a contract with these scam artists posing as a cable companyInternet and cable are consistently outI even had a technician come out today after waiting four business daysHe spent ten minutes here and said the Internet was fineThirty minutes later our internet was out again and now the business won't take my callsI have no way of reaching their customer serviceAnd oh yeah they actually stole my moneyThey claim they were undercharging me when in fact a salesman had made me the deal when I threatened to leaveFortunately for them they do not keep records of these "deals." They charged me without notice more than $This company is an example of how exactly NOT to run a business

I have never bothered to write a negative review of a company or service before, because I thought it was just a waste of time; until nowI have never been so unsatisfied with a company before thisI moved into an apartment complex that has a contract with Broadstar which mean I have no other options for TV/phone/internetFirst of all, they use DISH for the TV signalThere is a big satellite at the back of the complexIn Florida where we get daily thunderstorms in the hot months this translates to daily signal lossNext, the phone has not received incoming calls since we got connected a month agoThe internet is very slow, but with the signal being divided between >apartments I guess that is no surpriseIn the past month we have lost at least of the three services (or total service loss) on days When I call to report outages they either tell me to unplug and replug the modem or they have a message stating they are aware of the outage and a tech is on the property fixing itIf I wait until after the message and talk to a customer service rep I find out that, not only were they lying about a tech being on the property, they can't get one out to us for another few daysWhen I ask about a credit for the days we don't have service we are told to call back after the tech has been hereWhen I ask to speak to a manager we are told there isn't a manager to talk to, but one should call us in hours or soAlso, if you get stuck with Broadstar, make sure to tell customer service to make a note of each item you discuss (and list them to the person you speak to)I'm even going to start keeping a log of future conversations with name, time of call, length of call, and subjects discussedThis is because they assue if they don't see a note in the computer that you have called about a specific problem before it means you have never said anythingIf they can't see that you have reported a specific problem at a specific time, they assume you never reported it meaning they were not responsible for fixing it or giving a credit for any loss of serviceMy wife and I lived in Africa for years and had more reliable satellite/phone/internet there than we have had in the Daytona Beach area through Broadstar!

If there is any other options besides Broadstar in you your area do so as soon as possible I unfortunately am in a high end community that only offers broadstar as an option I have been with them for year and thus far have had to call on occasions to get things fixed with my bill, my service, my hardware, and the ingoring of requests I started using broadstar with TV and internet and immediately had double billing issues and no channels or intermittent internet issues When I called in they were not professional nor were they helpful after months I decided to cancel the TV service., not because I don't like TV but because they were so rude and horrible with simple billing matters Since then I have continued with the internet and have on average had speeds of approximately 2MBps when I am paying for 50MBps I've called and complained about this a total of times Last month they finally had a guy come out to change out my modem which I was paying them to rent and was told that the modem could not handle that high of a bandwidth I own a MBps modem that they refused to allow me to use instead of renting from them claiming that it would cause interference with their other customers
I requested to be refunded the money that I spent for the 50MBps service when I only received the 2MBps bandwidth and when they called me back they told me that they would not refund any of the payments and that my bill would be going up by $per month
After the modem "Upgrade" I am currently geting close to 15MBps
I asked to speak to the manager and file a complaint days ago They said there is no formal complaint process but they would have the district manager contact me in the next hours I'm still waiting

Public Service Announcement!! My experience with Broadstar was the worst of any service I have ever received. I had to endure this poor excuse for "High Speed Internet" for about 8 months. Well, that's how long I was paying the bill. The Internet worked half the time, was rarely any good when it did work, and would cut out at least once a night. Their customer service was as bad as their product. Many times I was supposed to get a call back due to the unavailability of agents. Rarely happened. The only reason I stayed with them for longer than 1 week was because my apartment complex mandated it. If forced with the decision to choose Broadstar's archaic services or someone else, run the other way!!!!!!

Since I have been forced by my community to switch from Comcast to Broadstar, I have had nothing but trouble with both my cable and Internet service. Every week the Internet fails, sometimes for as long as 72 hours. As I write this, they have not fixed it, going on 48 hours. I work every day; their technicians work only 3 days, and always when I am at work. Their representatives are rude. The Broadstar experience is beyond pitiful.

This cable company is terrible. My apartment community had an agreement with this company, therefore, I had no other option for cable/net. I called today to cancel my services since my apartment community has FINALLY chosen another cable company. Broadstar shut off our whole community on a Fri. I called on that next Mon. to cancel my services and schedule a pickup for my equipment. They did not have an available time for equipment pick up until Tues. between 1-5 and someone has to be there. How convenient for a single working person! Then I asked if my billing was stopped on Fri when their company shut off our services. They said no, I would not stop being billed until they picked up equipment. I let them know it was not MY FAULT they didn't have an available appt for pick up until tomorrow and I SHOULD NOT be charged since Fri when THEY cut off my service. They said they would make a note on my account that I was unhappy. GREAT! I was unhappy the WHOLE TIME I had service.

Worst internet ever. Out more then it works. Absolute scam. And very expensive