Sign in

Broan NuTone

Sharing is caring! Have something to share about Broan NuTone? Use RevDex to write a review

Broan NuTone Reviews (21)

Inferior lighting system.
We recently purchased a hood range with fan & lights. No lights included. Once I found the lights to purchase I had to try to install myself. They do not screw. MR16 or PAR16 with GU10 base. These are next to impossible to install as no room for fingers. They do include a suction cup to help hold, which does not work. The suction cup dropped the light, it fell down & shattered. Since I had to have my heat under the unit, I was hit in the eye with glass. Blood all in my eye & now off to the Optomalogyst. I would never purchase a product with this type of light bulb. Finally got the bulbs installed by someone else. What am I going to do when they have to be replaced? Anyone want to see my Dr. bill please email me @ [email protected].

Broan XB110L1 DOA
Bought a Broan XB110L1 took a while for me to get someone to come out to install it the unit was DOA right out of the box. email Broan haven not gotten a reply not even an automated email saying will get back to u. contacted there facebook page person on there refuses to do anything just tells me to keep waiting around for the email to be replied to. would like a whole new unit shipped to me at no cost.

The fan assembly for the hood in question is available and we can provide the part at no-charge to help resolve this matter
*** ***
*** *** ***
Broan-NuTone LLC

Broan-Nutone will accept the request to reimburse the original $purchase price. We
can provide follinformation on
where to send the receipt or proof of purchase so we can move forward with this suggestion and resolve this matter
Thanks;
*** ***
*** *** ***
Broan-Nutone LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We purchased a CV 450 Nutone central vac system along with a Nutone range hood and three bathroom light / fan fixtures. The purchases of the Nutone products were made for our new home due to the reputation and the Maximum Performance Products Limited Warranty. The vacuum was purchased in January of 1993. Last week our vacuum was not picking up any items. We spoke with Adam a customer service supervisor at Nutone who advised us that the issue with the vacuum not working was normal wear and tear. When asked about the warranty Adam advised it was not a defective part but normal wear and tear. We then checked with Solvay Electric where the vacuum had been purchased and they advised because Nutone had been sold the warranty would not be honored. We were not informed of this when the product was purchased nor were we ever notified the warranty was no longer in place. As a consumer the decision to purchase the product at a higher cost than a normal vacuum cleaner was made based on the warranty which was part of the sales contract. We are the original purchasers and owners of the vacuum. We want the vacuum repaired at no charge.

+1

Review: Greetings,

The motor on my BROAN GUARDIAN heat recovery ventilator recently failed. I noticed the motor was very hot and had seized. I quickly unplugged the unit. A quick search on the internet showed this is a nationwide problem that BROAN is aware of. 108,000 ventilators have already been recalled due to fire dangers. (http://www.cpsc.gov/en/Recalls/2015/Venmar-Ventilation-Expands-Recall-of-Air-Ex... />
I contacted VENMAR and BROAN, and provided the serial number for my unit. I was told that my unit did fall under the recall and I was advised by BROAN to call VENMAR to receive a "safety upgrade". This upgrade is a simple power plug attachment should the unit get too hot that cuts the power to the unit. I was told by BROAN and VENMAR that the "recall" does not include the motor itself and the replacement of the motor falls on the consumer. When I asked VENMAR about a replacement motor they told me to call BROAN. When I asked BROAN about a replacement motor, they told me to call VENMAR. How convenient that they are offering a safety upgrade now that the damage is done. The safety upgrade does nothing to address the faulty motor in the unit. The safety upgrade does nothing to repair the failed motor or prevent the motor from failing. It may or may not prevent a fire.

I understand that components go bad, however, if a company knows that a specific component they used in their product is prone to failure and possible damage or personal injury/death due to a fire may result, how can that company not provide and fund a repair/replacement? The fact that they are offering a "safety upgrade" shows they know their units are unsafe.

I have attached two other links of interest regarding this issue. One is a forum on others' frustration with this problem and the other is from my local newspaper describing the cause of a house fire just miles from my home caused by one of these faulty units.

http://bit.ly/ic3BYh

http://erstarnews.com/2013/10/18/fire-raises-new-fears-area/Desired Settlement: I wish for the motor and blower assembly of my BROAN GUARDIAN model HRV100H to be replaced free of charge to me. I have already requested the "safety upgrade" from VENMAR.

Business

Response:

We contacted Mr. [redacted] this morning and offered to ship a replacement service motor at a discounted price to help resolve this matter.Mr. [redacted] accepted the offer and the part will ship in the next 24-48 hours and arrive to his home next week.[redacted]Customer Service Mgr.Broan-Nutone LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have purchased a Broan-Nutone Hood fan model #RL6100F-C. The silver screen is removable to clean the grease, for cleanliness and to prevent a grease fire. The fan that sits immediately above this screen cannot be removed for cleaning, therefore making this model in my home a fire hazard. This is the only hood fan I have ever owned that is designed this way. Broans customer service has responded that if I need a clean fan on their product, I should buy an entirely new motor assembly.

I feel this product from Broan-Nutone has failed to live up to a minimum standard for customer expectations.

I paid $48.00 dollars, plus tax for this unit. I would like to have Broan-Nutone reimburse me for the money I paid for this hood fan, so I may go purchase a model that does perform to my expectations.

Thank you, [redacted]Desired Settlement: I would like a refund so I would be able to purchase a suitable product

Business

Response:

The fan assembly for the hood in question is available and we can provide the part at no-charge to help resolve this matter.

Broan-NuTone LLC

Business

Response:

Broan-Nutone will accept the request to reimburse the original $48 purchase price. We can provide follow-up information on

where to send the receipt or proof of purchase so we can move forward with this suggestion and resolve this matter.

Thanks;

Broan-Nutone LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Purchased Broan Elite, Part # [redacted]0387, Model # E66130BL, Date Code 51M15B, thru online order from Home Depot, Store #6864, on January 08, 2016, to be installed in my new home. The unit was installed by a licensed, certified, building contractor prior to the Certificate of Occupancy issued on 02-11-2016, by the building department in my county, permit#40017. Moved into new home on 02-19-2016, prepared our first meal on the evening of 02-20-2016. The fan motor in the unit made a loud rattling sound. Tried the unit a couple more times after that evening and the noise got louder. Called Broan from phone number provided with manual with the unit,(###-###-####) on 02-23-2016 and spoke with an individual in Technical Support, At 11:41 EST, who advised would locate repairman to resolve the issue. After no response I called back to Technical support on 03-01-2016 and talked to another individual in technical support, 9:25 EST who acknowledged my prior call, but stated they were still looking for a repairman. As of this writing I have heared nothing from Broan, or a repairmanDesired Settlement: Please repair the unit to operate as a brand new unit.

Business

Response:

We did find a local company who will come out to work on the hood for Mr. [redacted]. We called Mr. [redacted] today to give him the company informationand update on his request.[redacted]Customer Service Mgr.Broan-Nutone LLC

Review: I built a new home in 2010, moved into it in 2011. I purchased newtone products (door intercom, music system and newtone central vacuum system.) After 2 years the vacuum failed. Their technical people stated this model (VX475C) had been manufactured with a bad circuit board that burns out. They replaced the vacuum. At that time I was concerned about getting the same problem with the vacuum and I was reassured that this unit was a better unit. To the best of my memory he stated that it would have a 2 year warranty to ease my mind. Now it is 2 years later and the replacement vacuum has the same problem (circuit board failure). I just spoke with their tech services and they said they could not help me. They would SELL me an improved model at a slightly discounted price. I should have never accepted the replacement since it was the same model junk. I mentioned that I have other Nutone products and have had problems with them. It would seem Nutone makes and sells junk.Desired Settlement: Honor what their technical people had stated about this being a better model and it would have warranty with it.

Business

Response:

A representative from our company discussed this matter with Mrs. [redacted] today. We have agreed to send out a replacement CentralVac unit (Model PP600) to help resolve this matter. My understanding is Mrs. [redacted] was satisfied with this offer and our follow-up.[redacted]

Review: When I built my house in 1993 I shopped for a central vacuum system for my wife's use in the new home. I purchased a NuTone Central Vacuum and it was installed. I purchased this particular unit primarily because the salesman at Electric Supply Company pointed out to me that the vacuum carried a "NuTone Maximum Performance Products Limited Warranty". This warranty clearly states that as long as the original consumer purchaser is the owner of the home where the "Maximum Performance Product" is originally installed that product will be warranted free of defects in material and workmanship and repaired at no cost to the original consumer purchaser. My vacuum stopped working on 01-18-14. I phoned a NuTone repairman for my area. The repairman came to my home on 01-22-14. The repairman (Ron) checked the unit and said that the motor(s) had stopped working and that he would need to order the parts for the repair. Ron made copies of my original bill of sale and the warranty that came with the central vacuum when it was purchased saying that he would forward these items on to NuTone for the warranted repair.On 2-5-14 at approximately 1128 hours I received a telephone call from Ron concerning the parts/warranty work needed for my Central Vacuum. Ron told me that he was advised by Technical Support section of NuTone that they will not honor the warranty as it is written saying that this is now considered "Normal Wear and Tear".I phoned the Customer Service section of NuTone in an effort to inquire into this situation. I was transferred to Technical Support where I spoke with a male who would identify himself only as [redacted] seemed to be familiar with my situation and very pointedly informed me that this repair falls under Normal Wear and Tear and would not be supported by NuTone. I pointed out to [redacted] what the warranty said that he again said that the malfunction would not be addressed as a warranty claim.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my vacuum repaired as the warranty states and in a timely manner. My wife has been without the vacuum for going on 3 weeks now and this is not satisfactory nor is this what the warranty says will happen if it malfunctions while I still own and occupy my residence.

Business

Response:

Broan-NuTone LLC is following the conditions of the warranty noted in the initial message.

In order to help resolve this matter we will agree to supply a replacement motor.. A local Service Center will contact Mr. [redacted] on the installation.

I trust these actions will be satisfactory to help resolve this matter.

Broan-NuTone LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will await the contact with the local Service Center to conclude this matter.

Gosh the lady answering the phone in "parts" for Broan NuTone LLC needs to work her manners!

Perhaps she needs a snickers bar!

Review: I made an online order with Sears December 20, 2015. I ordered a 30" Broan Convertible Range Hood and I received it December 24. I kept it boxed until after Christmas; and a handyman and I installed it January 9, 2016.

After we installed it we tested the light and the fan, of which we discovered that neither one worked properly. I called Broan January 11 and alerted them of the problem. Ultimately they asked if I wanted to have it repaired; to which I decided I wanted a replacement. I called/emailed all branches of Sears/Sears Marketplace trying to resolve this issue. There were several replies to which there is still no resolution.

I asked them for a hard copy of a return authorization label of which they promised I would get. I still have the defected product and I have received numerous harassing phone calls and emails from the Sears credit bureau as well as interest accrual. The initial cost including shipping was 236.60; and now with the interest I have been charged it is 295.80. I reached out to them to say that until this has been settled I wouldn't send any payment for an item that is defected.

Please contact me or I can email the correspondence.

Thank you for your help.

Samuel [redacted]Desired Settlement: Allow me to order another hood from my local store and I will pay the store directly, install it and have them send a hard copy of a RA label to send it back. I want it that way so I don't have to look at a hole in the wall where the wires are.

Business

Response:

Our company contacted Mr. [redacted] again today and offered to send out a replacement hood. We would like to see the existing hood returned back to ourBroan-NuTone for review and we will work out those arrangements with Mr. [redacted].Mr. [redacted] would need to work directly with Sears on the billing/invoice issue mentioned in the original complaint.[redacted]Customer Service Mgr.Broan-Nutone LLC

Consumer

Response:

Broan contacted me today to say they will send a replacement hood and should reach me byMondayorTuesday next week. [redacted] said that I should contact him after I install the new hood and tested it for its working condition. I am to contact him when I check the unit out and he will give me direction on how to return it free of charge. I am still getting harassing calls from Sears credit card; I asked them to cancel my credit card. Their contact number is ###-###-####.Thanks for your assistance.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I emailed Nutone a week ago asking for a copy of the owners manual for a Nutone Scovill 3003 home intercom system in a new house that I just purchased. No one ever contacted me back.Desired Settlement: I would like a copy of the owners manual for a Nutone Scovill 3003 home intercom system to be sent to me at my home address. Thank you.

Business

Response:

Our company contacted Mr. [redacted] on 11-18 and provided the information on his intercom unit. My understadning is Mr. [redacted] was satisfied with the response and this matter is now closed.

Broan-Nutone LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

No Service Parts. Nutone Broan cancels parts at will. As an example, a 5 year old fan for which there is no lamp lens replacement part. Nutone's solution is buy a new fan which requires a modified cut out. Easier said than done when it's a marble ceiling. I expect service parts to be available for the life of the product as is the case with power equipment, faucets, etc. This is a deal breaker for future installations as it creates customer issues and undo costs which I will end up absorbing.

Review: My wife & I purchased the Broan bathroom fan/heater/light at [redacted] & paid almost $200. for it. There were cheaper options available, but we bought the most expensive fan on the shelf. The fan worked good for about 6 months then the heater part was the first to go. I called Broan & the heaters were back-ordered because it was winter time (go figure) so we waited about 3-4 weeks for it to come in. I spent an hour replacing the heater, & it worked for about 6 weeks & then stopped working again. Then the fan stopped working correctly & acted like it couldn't keep up with the steam coming from the shower I put my hand up to it & it was barely pulling anything. So I called customer service, & tried to explain to the representative that I thought the unit was defective. He tried to tell me that maybe there wasn't enough air coming into the bathroom & sent me a new fan part. So again I waited for the new fan part to arrive. While I waited I took the door off & cut some off the bottom to allow more air to come through underneath the door. I also checked the ventilation pipe to make sure it was not clogged in any way & it was open. The new fan came & I spent 1 1/2 hours replacing it only to find out I still have the same problem ( I finally just gave up!! I had asked for a new unit & got a bunch of parts for the old one & even they keep breaking). Now I want to mention the time I took to install the unit by cutting the hole in the ceiling, installing the the fan box, hiring an electrician to run a new third wire & switch for the heater function, patching the ceiling, painting the ceiling, etc. My bathroom is approximately 8' x 7'. I now have mold on the ceiling from the moisture problem because the fan cant ventilate right! I was going to install another fan/light/heater in my brand new basement bathroom with a corner shower, but I have to be honest I am not feeling very confident right now in Broan products. I also have to fix the mold problem upstairs & probably kilz primer/sealer & repaint. If interested the [redacted] Item number for the fan is [redacted]Desired Settlement: I am not sure what can even make this right after I have spent all this time installing, fixing, electrical hiring & money to have a nice bathroom fan in there & now I have to go buy kilz sealer/primer & paint to repaint again.

Business

Response:

A member of our Tech Support team contacted Mr. [redacted] today (12-30) to discuss this matter. We covered the installation and ducting options for his particular application.. We also agreed to provide another 100HL heater at no-charge. The new fan will be shipping this week. Mr. [redacted] has our direct contact information if he has any other questions after he installs the new fan.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want to say in addition that I was really impressed with how quickly the company responded to my complaint, & their willingness to do whatever was possible to help me to resolve my complaint immediately. The representative I talked to was professional, courteous, knowledgeable, & concerned with the problems I have been experiencing. She was even honest with me & told me they had some production problems with the heaters which I found to be commendable. I want to thank everyone involved including the Revdex.com for helping me get this resolved & I just hope that I don't have any problems with the new unit.

Regards,

TERRIBLE SERVICE!- both from Nutone and distributor. I have a warranty for 10 years yet no one replies to inquires or, when contacted, gives a run around back to the distributor. What a joke! DO NOT PURCHASE FROM THIS DEALER/MANUFACTORER

Review: Purchased a Nutone CV450 Central vacuum system in Nov. of 1993 that included there Maximum Performance Products Limited Warranty. It states that the " MAXimum Performance Product " that it will be free from defects in material and workmanship for the time the original consumer purchaser is the owner of the home in which suck maximum Performance product is originally installed. We are still residing at our original home that the central vacuum was installed. The power unit motors have failed and now after speaking with a tec today they told me that since the company was sold a number of years ago they will no longer honor the Maximum Performance Warranty and replace the power unit . I did purchase this unit with the pretense that if it ever failed it would be replace at no cost.Desired Settlement: I believe that Nutone has an obligation to honor the Maximum Performance Warranty whether the business was sold in the past to another company as this warrant weighed in our decision to purchase this brand central vacuum system

Business

Response:

[redacted] from our company will be contacting Mr. [redacted] on this matter tomorrow (11-26)..

The CV450 unit in question is now 20 years old and a motor that has simply worn out with normal use over this lenght of time is not covered under warranty.. However we will make an accomodation to Mr [redacted] on a replacement motor to help resolve this matter.

[redacted]

Broan-Nutone LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Although I disagree with the customer service manager, Mr [redacted] statement as to the motors are not covered under warranty even after 20 years since this Central Vac system was purchased with there Max Performance warranty.

However I did receive a call from Mr. [redacted] on 11/27/13 who was a pleasure to discuss the problem with and he did offer to replace the 2 defective motors.

If possible I will update this response once the replacement motors arrive.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The company want stand behind their product.Desired Settlement: Just want replacement part.

Business

Response:

Our company contacted Mr. [redacted] and confirmed the product in question is a furnace.. Broan-NuTone LLC in Hartford, WI. does not manufacture or sell furnaces. The unit inquestion was sold by Nordyne Distributing in Missouri. Our company followed up with Nordyne and we were told [redacted] from Nordyne has been in contact withMr. [redacted] on this issue. [redacted]Customer Service Mgr.Broan-NuTone LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We renovated our house, which included a renovated kitchen. We installed the Best Custom Hood Insert (Model [redacted]). The product has been in use for less than a year and the lights on the unit stopped working. The fan still works. I replaced the bulbs, but they were still not operational. We called in a service technician and he said that there was something wrong with the circuit board. We called customer service and they said they need the serial number in order to honor the warranty. Unfortunately, I cannot get the serial number off of the unit because the grease and high temperatures have worn off the serial number. Knowing that this could happen, I think the company should consider etching the serial number instead of using ink that can be worn off. I do like the unit and hope that the company will honor the warranty. We have been using it for less than a year, although it is coming up on the one year anniversary of us coming back into the house.Desired Settlement: I would like the company to honor the warranty and repair the unit.

Business

Response:

We contacted Mr. [redacted] today and provided authorization to cover any parts and labor costs under our warranty. Also provideda name of a local Service Company he can contact to perform the work. Mr. [redacted] was satisfied with our follow-up and suggestedcourse of action.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the quick response. Great customer service.

Regards,

Check fields!

Write a review of Broan NuTone

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Broan NuTone Rating

Overall satisfaction rating

Description: Range Hoods & Canopies, Chimes & Bells, Compactors - Waste - Household - Dealers, Intercoms Systems & Services, Ironing Boards, Appliances - Major - Wholesale & Manufacturers, Speakers - Wholesale & Manufacturers, Vacuum Cleaning Systems, Ventilating Equipment, Compactors - Waste - Wholesale & Manufacturers, Small Electrical Appliance Manufacturing (NAICS: 335210)

Address: 926 W State St, Hartford, Wisconsin, United States, 53027

Phone:

Show more...

Web:

This website was reported to be associated with Broan NuTone.



Add contact information for Broan NuTone

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated