Brock Beauty, Inc.

I've made my order online on May 23, 2021. Then on June 9, 2021 I've asked to cancel my order due to long delivery delay. BrockBeauty pretended that they have never received my request. On 1 July, 2021 I've filed a claim via PayPal (order is not delivered). Next day BrockBeauty has shipped my order despite my request to cancel it.

To whom it may concern:According to the tracking information provided at webtrack.dhlglobalmail.com this package was delivered to the address provided by the customer at the time of checkout on 3/12/If the customer has not received this package we advise them to contact there local post office at this timeWe are unable to issue the customer a refund for this package because it has a confirmed deliveryThe tracking information has been added to this email for the customers convenienceWe have also added the company policy to this email for package with confirmed deliveriesIf the customer would like to view the tracking information they can go to www.webtrack.dhlglobalmail.com with the following tracking number [redacted] Lost or Stolen Packages Brock Beauty, Incis not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an orderUpon inquiry, Brock Beauty, Incwill confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate- See more at: http://www.hairfinity.com/store-policies.htm#sthash.brXKY3MW.dpuf [redacted] Delivered Thu, March 12, at 4:PM CT [redacted] From: SLIDELL, LA UNITED STATES To: [redacted] ** [redacted] UNITED STATES Activity Mar 12, 4: PM CT [redacted] Delivered 12: PM CT [redacted] Out for Delivery 11: AM CT [redacted] Sorting Complete 9: AM CT [redacted] Arrival at Post Office 8: AM CT [redacted] Arrived USPS Sort Facility Mar 5, 9: AM CT [redacted] Tendered to USPS 1: AM CT [redacted] Arrival Destination DHL eCommerce Facility Mar 4, 4: AM CT [redacted] Departure Origin DHL eCommerce Facility Mar 3, 8: PM CT [redacted] Processed 7: PM CT [redacted] Arrival DHL eCommerce Facility Mar 2, 4: PM CST Electronic Notification Received

I don't have the items they requestwhat I want is simple, a refund of $ nothing lessno if ands or buts no arguments, hate or disloyalty no just return this or show me a copy of thatthey should have all that on file alreadyI just a full refund that is it!

as I have advised your company numerous times the post office made an error, I went down there and they correct the issue, that is my correct addressIf you don't want to reship as I have advised please refund my money

To whom it may concern: This is in response to complaint # Customer, [redacted] ordered a two month supply of hairfinity hair vitamins on 8/25/The package was shipped from our warehouse on 8/26/14.On 9/2/the package was deemed undeliverable as addressed by the local postal carrierPlease be advised that no adjustments are made by our company to any addressPackages are shipped to the address provided by the online customer at the time of checkoutThe customer contacted us via phone on 9/8/asking for an update on her packageAt that time the package was being returned to our warehouseThe customer service representative informed the customer that our returns department would contact her at the time of receiptOn 10/1/the customer contacted us via phone again to see if we received her packageAs of today the package has not been returned to our warehouseWhen trying to verify the shipping address the customer stated that she did not add 2nd floor to the shipping addressThis is a mistake made by the customerThe representative offered to update the address to the correct address and reship the productCompany policy states that if a package is returned to Brock Beauty, Incdue to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery costBrock Beauty Inc is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customerThe customer can be issued a refund once the package is received at our warehouseWe have provided a copy of our company policy for incorrect addresses provided by the customer, a copy of the customers invoice with notes from each representative and the customers tracking informationPlease let us know if you need any other documentation for this case Thanks, [redacted]

To whom it may concern: Our decision still standsAll autoship accounts for Hairfinity have a 10% discount applied to themHowever, the customer will have to set up the autoship account Thanks, [redacted] * [redacted]

To whom it may concern:This package has a confirmed delivery as of 1/14/Please be advised that Brock Beauty, Incis not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an orderUpon inquiry, Brock Beauty, Incwill confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigateThe customer was provided with this informationWe have received a letter from the Post office which states they will reimburse us for this packageHowever, this customers package was not insured at the time of checkoutManagement has been advised to attempt to file a claim on the uninsured package at this timeIf the claim is approved we will reship the package to the customerIn the event the claim is denied, as is all confirmed deliveries, we will be unable to reship the packageWe have added the tracking information to this email for you and the customers convenience at this timeThanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10288507, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am rejecting their offer because Brock Beauty is not stating the entire storyWhat I requested is what was promised to meBrock Beauty's consultant [redacted] promised that I can fulfill ONE order for the lash serum for $and after that I would have to pay new price going forwardI was fine with that agreementFor the Hairfinity; I had a discounted rate of 10% for the autoship and all I ask is that the Hairfinity cost is reinstatedBelow is the email I received from Brock BeautyOn October 9th Hi Ms [redacted] , My name is [redacted] and I am contacting you from Brock Beauty I spoke with my supervisor and she approved the infinite lash price of $plus shipping After this purchase, if you choose to continue with your auto-shipment of infinite lash you will have to re-set up your account The current infinite lash account will have to be canceled, due to the fact that the price change of $has been in affect for to months The auto shipment for the Hairfinity vitamins does not need to change because the price has not changed for the one month supply of Hairfinity Please respond to my email or call the call center to inform us of your decision We apologize for any inconvenience this may have caused you We will be waiting for your your response Thanks again;-) Regards, [redacted]

To whom it may concern:This customer has been issued a refund in the amount of $as of 2/16/15.Thanks

To whom it may concern:Please provide us with more informationWe are unable to locate an order under the name and email address provided at this timeWe ask that the customer please provide us with one of the followingThe name the order was placed underThe email address used at the time of purchaseThe order number (This information can be found in the confirmation email sent at the time of purchase)Once this information is received we will be able to further assist the customerThanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10241371, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10538000, and find that this resolution is satisfactory to me Regards, [redacted]

To whom it may concern:This customers order was returned to our warehouseOnce received, a request for the package to be shipped out again was processedThis order was shipped from our warehouse on 3/11/According to the tracking information provided at www.webtrack.dhlglobalmail.com this replacement package was delivered to the address provided at the time of checkout on 3/17/We have added the tracking information for this order to this email for the customer convenience Tracking Details: [redacted] Service Description: Delivered ShAddress [redacted] Location Description Date / Time [redacted] Arrived Shipping Partner Facility March 12, - 8:pm Departed Shipping Partner Facility March 13, - 6:am [redacted] Accepted at USPS Destination Sort Facility March 16, - 11:pm Arrived at USPS Destination Facility March 17, - 1:am Departed USPS Facility March 17, - 5:am [redacted] Arrived at Post Office March 17, - 9:am Delivered March 17, - 9:am

To whom it may concern:According to the tracking information provided at www.webtrack.dhlglobalmail.com this package has been delivered to the address provied at the time of checkoutWe have added the tracking information to this email for the customers convenienceIf the customer has not received their order, we advise them to contact their local post office for further assistanceThanks Tracking Details: [redacted] Service Description: Delivered, In/At Mailbox ShAddress [redacted] Location Description Date / Time [redacted] Arrived Shipping Partner Facility March 9, - 7:pm Departed Shipping Partner Facility March 10, - 4:am [redacted] Accepted at USPS Destination Sort Facility March 12, - 10:am Arrived at Post Office March 12, - 12:pm Sorting Complete March 13, - 9:am Out for Delivery March 13, - 9:am Delivered, In/At Mailbox March 13, - 1:pm

To whom it may concern: This is in response to complaint # The customer, [redacted] , purchased a month supply of Hairfinity hair vitamins on 2/25/The product was delivered to the customer in a timely mannerTo make customers completely aware of the company's refund policy it is on the website and on each individual package slipOur company policy states that customers have up to days from the time of purchase to be issued a refundThis customer is past the days allotted to receive a refund for the productWe have also looked to see if the customer placed any other order with usWe only show one order being placed in our systemWe have provided documentation to show the order we haveThe customer stated in her complaint that the second order was made prior to the one in FebruaryTherefore, the order would also be past the days allowed to receive a refund for the productWe have added the refund policy to this email for you and the customers convenience Brock Beauty Incstands behind the products we sellWe recognize that although our products have extremely high consumer satisfaction, there is no one product that may work for everyone If for any reason, within thirty (30) days of your purchase, you are not satisfied with our product, you may receive a refund of your purchase price (less shipping and handling)The product must have been purchased directly from Brock Beauty, IncIn order to be eligible for a refund, you must have used the product as directedFor example, using two months worth of vitamins in a one (1) month time period will void any guaranteesIf you have previously returned our products under this refund policy, any future requests for a refund will not be honoredPlease contact us with any questions or concerns at ###-###-#### or [redacted] @ [redacted] To obtain the above described refund, you must return within the specified period of time all bottles (used and unused); all original packaging, manuals, and other accessories and documentation which may have been included in the original shipment; the receipt; and a note containing your name, address and reason for return to: Shipping Dept Brock Beauty Inc [redacted] Thanks, [redacted] CSM

To whom it may concern:An attempt to file a claim for this package was madeHowever, as stated before, the USPS does not allow businesses or customers to file claims for packages with confirmed deliveriesAs a one time courtesy, we will reship the package to this customerHowever, the customer should provide us with another address where the package will be delivered successfullyIn the event that the package is not delivered but shows a confirmed delivery on the USPS tracking update we will not be able to reship the packageA refund will also not be provided at that timePlease have the customer provide us with the address they would like the package shipped to. Thanks

To whom it may concern:We have received your complaint against our productWe apologize for the delay in responding to your complaintWe take all complaints seriously and aim to address valid concernsClinical Studies on Hairfinity have proven there are zero known side effectsIn essence, we
have concluded that your complaint is unrelated to your use of Hairfinity.Nevertheless, for us to investigate further we request that you: Send in any photos and/ or documentation in connection with your claim Provide us with the lot number (located before the expiration on the bottle) or return the bottle containing any unused vitaminsPlease note we want to express that our return /refund policy is as follows:“If for any reason, within days of your purchase, you are not satisfied with our product, you may receive a full refund of your purchase price (less shipping and handling)- no questions asked.Thank you for your interest in Hairfinity, and we apologize our product has not met your expectations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10458241, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10407117, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I know my address they could have come up with a better story then thatI order online all of the timeThey must to took it off the order wrong themselvesThey are passing the buck I will never believe that I wrote my address wrongI was not told anything about me paying for returns and reshipping fee I never read it on their website and I am not paying that I paid enough as it is they can keep their productWhy did they not call

To whom it may concern:We have looked into this matterAccording to the notes left in this customers account many options were offered to the customer to resolve this issuePlease be advised that the CSM was following company policy by asking the customer to send the damaged product back to usWe
have added the policy to this email for you and the customers convenienceThe customer refused all attempts made to resolve this problemA return label will be mailed to the customers home address if she is unable to print itOnce we have received the returned product a refund will be issued to the customerPlease be advised that the returned product should still be unopened except for oneThe return label will be shipped to the address provided by the customer at the time of check out today 3/23/15. Thanks