Brock Beauty, Inc.

To whom it may concern:We have entered a request for this package to be shipped out againHere is the new order number *** This is a one time courtesy to the customerIn the event the package is stated to be delivered again we will be unable to reship. Thanks

To whom it may concern:This customers order has been reshipped to the address providedAn extra bottle was added to the order for the customers inconvenienceWe ask that the customer please allow up to business days to receive the package. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10407117, and find that this resolution is satisfactory to me.
Regards,
*** ***

To whom it may concern:This customers product was returned to our warehouse on 1/26/A refund was issued to the customer for the product cost on 1/27/15. Thanks :-)

To whom it may concern:We are reshipping the last two orders to this customerHere is the new order number for this package ***An email with tracking information will be sent to the customer once the order has been shippedThe customer has also been refunded for shipping cost for the last
two ordersWe ask that the customer allow up to business days for this credit to be applied to her account We are dedicated to protecting our customers from fraudIf the shipping address on an order does not match the billing address of the associated card, we ask that the customer verify their identity and ownership of the cardThis is a protection measure for you so that your card is not used without your authorizationWe send an email requesting the following be sent by fax or email: (1) A copy of your driver’s license (front and back) (2) A copy of your credit card showing the first four digits and the last four digits (you can black out the eight digits in the middle for security purposes) (3) A copy of your printed and signed signatureAll the above information has to be returned by the date listed on the emailIf not received by that date your order will be cancelled and the funds will be refunded to the card used to process the orderIn the event you do not want to provide verification documents when placing an order please contact usYour order will be cancelled and payment refundedA customer service representative will then assist the customer with finding a nearby authorized Hairfinity retailer.
Thanks

To whom it may concern:The customer placed an order for a one month supply of Hairfinity hair vitaminsThe order was shipped from our warehouse on 12/4/On 12/9/the customer contacted customer service stating that no tracking information had been updated for the packageThe CSR checked
the tracking for the customerNo tracking had been updatedThe package was assumed lost in transit by the post officeWe shipped another package free of charge to the customer at this timeThe customer was informed that if the original package was delivered she would be responsible for returning one of the packagesIf the package was not returned she would be charged for the packageThe following day 12/11/tracking for the original package was updated showing a confirmed delivery to the address provided by the customer at the time of checkoutThe customer was contacted via phone regarding this matterA voicemail was left by the CSR regarding this matter The original package was delivered on 12/11/and the reshipped package was delivered on 12/18/We have added tracking information for both of these packages to this emailIf the customer would like a refund she will have to return one of the packages to our warehouse at Brock Beauty Inc*** ** ***
*** ** ***Once the package is received she will be issued a refund Tracking Details: 93748***19016039Service Description: Delivered, Left with IndividualShAddressNot Available LocationDescriptionDate / TimeSAN DIEGOCA, 92113Arrived at Post OfficeDecember 11, - 4:amSorting CompleteDecember 11, - 7:amOut for DeliveryDecember 11, - 7:amDelivered, Left with IndividualDecember 11, - 3:pmUSPS Tracking ToolDetailed ResultsTracking Details: 93748***30156790Service Description: Delivered, Left with IndividualShAddressSAN DIEGOCA, 92113 LocationDescriptionDate / TimeMEMPHISTN, 38116Arrived Shipping Partner FacilityDecember 12, - 7:pmDeparted Shipping Partner FacilityDecember 13, - 4:amSAN DIEGOCA, 92113Arrived at Post OfficeDecember 18, - 4:amSorting CompleteDecember 18, - 7:amOut for DeliveryDecember 18, - 7:amDelivered, Left with IndividualDecember 18, - 2:pm

To whom it may concern:
The customer Mrs***, set up and autoship account for the Infinite Lash productThe price of this product changed several months agoThe order for this month was not processed due to the customers card being declinedThe customer contacted customer service
asking why her autoship account was cancelledThe CSR explained to the customer that her card was declined and her autoship was cancelled because she was being charged the incorrect priceWe did tell the customer she could reset her autoship account but the price would be the current and correct price of the productPlease be advised that it is unfair to our customers to allow one customer to receive a discounted price on an autoship account.
*** ***

To whom it may concern:We have touched basis with this customer and both agreed on a resolutionWe are currently waiting on the customer to contact us.Thanks

To whom it may concern:The customer placed an order for our Hairfinity hair vitamins on 10/12/The package was shipped from our warehouse on 10/14/and delivered to the address provided by the customer on 10/18/On 11/18/the package was received back at our warehouseIt contained two
bottles of vitaminsOne bottle was used and the other was still closed with the safety seal on itThe customer originally requested a refund, However, the customers package was received past the allotted days for the refund to be approvedPlease be advised that our company policy states that the package must be received within days of the date of purchaseDue to health and safety reasons we are unable to return the unused portion of the productThe customer can receive the unused portion of her order since she is past the day period for a returnHowever, the customer will be responsible for shipping costs of the productWe have added the refund policy to this email for your convenienceYou can see more of our store policies at www.hairfinity.com. Thanks,*** ** ***
Exchanges and Returns
Refund and 30-Day Guarantee
Brock Beauty Incstands
behind the products we sellWe recognize that although our products have
extremely high consumer satisfaction, there is no one product that may work for
everyone
Within thirty (30) days of
your purchase, if you are not satisfied with our product you may receive a
refund of your purchase price (less shipping and handling)The product must
have been purchased directly from Brock Beauty, IncIn order to be eligible
for a refund, you must have used the product as directed
To obtain the refund
described above we must physically receive the return within the thirty (30)
day periodThe return must include the unused vitamins; all original
packaging, manuals, and other accessories and documentation, which may have
been included in the original shipment; the receipt; and a note containing your
name, address and reason(s) for return
We recommend using UPS or
insured mail for returns, as we cannot be responsible for items that are not
received at our warehouseIf we receive your return after the thirty (30) day
period or in violation of the requirements herein, then we will not return your
money and will be unable to return unused product to you
Returns
must be addressed as follows:
Shipping
Dept
Attention:
RETURNS
Brock
Beauty, Inc
*** ** *** ***
*** *** ***
Brock Beauty, Increserves
the right, at its sole discretion, to reject any return that does not comply
with these requirementsThis policy applies to Brock Beauty Incproducts
only, namely Hairfinity, Infinite Lash, Essentious and DermeraThis policy
does not apply to t-shirts and other accessories and materials, which cannot be
refunded since these items may only be submitted for an exchange
NOTICE: Our guarantee was created to warranty that quantity of
product consumed as directed for use during the thirty (30) day guarantee
periodIt is not intended to honor the return of product that was removed or
consumed in excessive quantities during that thirty (30) day periodIf an
excess supply of product was removed from the bottle and/or consumed during the
guarantee period, the guarantee and return will be voidedThe unused
portion of the product will not be returned to you for health and safety
reasonsIf you have previously returned our products under this refund
policy, any future requests for a refund will not be honoredPlease contact us
with any questions or concerns at ###-###-#### or [email protected]

Revdex.com:
Regarding the response made by the business in reference to complaint ID 10420895, I have spoken with them
and they have indicated to me that they are waiting for this complaint to be, "resolved," before they will then reship my order I have agreed and would like to close this complaint
Regards,
*** ***

Hi,As a one time courtesy Brock Beauty will reship the customer one bottle of HairfinityHowever, the customer needs to provide a different shipping address for this packageThe previous shipping address entered by the customer at the time of purchase was marked as vacantWe will be unable to
ship the second package to a vacant addressOnce we receive this information from the customer another order will be processed. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11866894, and have determined...

that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I asked for an exchange. Not a refund. If the company sold out of the product at the time that I purchased it, they should have indicated that on their website or alert me to the fact with a promise of shipping out the product to me as soon as it was available. Rather than sending me a different, cheaper than paid price, product. Then putting me through the unnecessary hassle of going through such measures as this to resolve an issue that was and has been entirely their error. I hate that I am going through all these troubles and not get what I really wanted. If the product is available, I would like it shipped to me and they can keep their refund. (I will also contact the post office again today to see if I can get a solid confirmation of delivery on the product that I sent back.) If the lash serum is not available, I will accept the full refund but only if I see the credit reflected in my account. Thank you for your swift resolve on the matter. 
Regards,
[redacted]

To whom it may concern:According to the tracking information provided at webtrack.dhlglobalmail.com this package was delivered to the address provided by the customer at the time of checkout on 3/12/15. If the customer has not received this package we advise them to contact there local post office...

at this time. We are unable to issue the customer a refund for this package because it has a confirmed delivery. The tracking information has been added to this email for the customers convenience. We have also added the company policy to this email for package with confirmed deliveries. If the customer would like to view the tracking information they can go to www.webtrack.dhlglobalmail.com with the following tracking number [redacted] 
Lost or Stolen Packages Brock Beauty, Inc. is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Brock Beauty, Inc. will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. - See more at: http://www.hairfinity.com/store-policies.htm#sthash.brXKY3MW.dpuf
[redacted]
 
Delivered
Thu, March 12, 2015 at 4:06 PM CT
[redacted]
 
From:
SLIDELL, LA 70460
UNITED STATES
To:
[redacted]
UNITED STATES
Activity
Mar 12, 2015
4:06
PM CT
[redacted]
Delivered
12:08
PM CT
[redacted]
 
 
 
Out for Delivery .
11:58
AM CT
[redacted]
 
 
 
 
 
Sorting Complete .
9:39
AM CT
[redacted]
 
 
 
 
 
 
 
Arrival at Post Office .
8:24
AM CT
[redacted]
 
 
 
 
 
 
 
 
 
Arrived USPS Sort Facility .
Mar 5, 2015
9:18
AM CT
[redacted]
 
 
 
 
 
 
 
 
 
 
 
Tendered to USPS .
1:58
AM CT
[redacted]
 
 
 
 
 
 
 
 
 
 
 
 
 
Arrival Destination DHL eCommerce Facility .
Mar 4, 2015
4:35
AM CT
[redacted]
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Departure Origin DHL eCommerce Facility .
Mar 3, 2015
8:45
PM CT
[redacted]
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Processed .
7:36
PM CT
[redacted]
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Arrival DHL eCommerce Facility .
Mar 2, 2015
4:49
PM CST
Electronic Notification Received

To whom it may concern:Please be advised that we are unable to place any package in transit on hold. We have not been notified that this package is being returned to us at this time. The tracking updates for this package show that it was last scanned on 6/22/15 in New Orleans, La. No tracking updates have been provided since that date. Unfortunately, long time periods between tracking scans usually result in the package being lost. The original order is out for delivery to us as of today 6/25/15. A refund has been processed for the original order at this time.  Please allow up to 5 business days for this credit to be applied to your account. We apologize for any inconvenience this may have caused. Thanks

as I have advised your company numerous times the post office made an error, I went down there and they correct the issue, that is my correct address. If you don't want to reship as I have advised please refund my money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10538000, and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

To whom it may concern:This package was reshipped to the customer on 3/11/15. It was delivered to the address provided at the time of checkout on 3/18/15. We have added the tracking information to this email for the customers convenience. 
Tracking...

Details: [redacted]
 
Service Description: Delivered, In/At Mailbox
Ship-To Address
[redacted]
[redacted]
 
Location
Description
Date / Time
[redacted]
[redacted]
Arrived Shipping Partner Facility
March 12, 2015 - 8:47 pm
 
Departed Shipping Partner Facility
March 13, 2015 - 6:54 am
[redacted]
[redacted]
Accepted at USPS Destination Sort Facility
March 18, 2015 - 5:57 am
 
Arrived at Post Office
March 18, 2015 - 7:22 am
 
Sorting Complete
March 18, 2015 - 7:31 am
 
Out for Delivery
March 18, 2015 - 7:41 am
[redacted]
[redacted]
Delivered, In/At Mailbox
March 18, 2015 - 2:17 pm

Hi,The customer placed an order with our company on 12/28/14. A delivery attempt was made on 12/31/14. The delivery failed due to an insufficient address given at the time purchase (Tracking information has been provided in this email). Tracking shows that as of today 1/20/14 the package is...

currently in Brentwood, TN. The customer will be issued a refund for the cost of the product once the package has been returned to our warehouse. We have added the Incorrect shipping information and refund policy to this email for the customers convenience.  
Tracking Details: [redacted]
 
Service Description: Arrived at Post Office
Ship-To Address
[redacted]
[redacted]
 
Location
Description
Date / Time
[redacted]
[redacted]
Shipping Label Created
December 28, 2014 - 7:57 pm
[redacted]
[redacted]
Accepted at USPS Origin Sort Facility
December 29, 2014 - 4:26 pm
[redacted]
[redacted]
Arrived at USPS Origin Facility
December 29, 2014 - 5:41 pm
 
Departed USPS Facility
December 29, 2014 - 8:34 pm
[redacted]
[redacted]
Arrived at USPS Facility
December 30, 2014 - 11:07 pm
 
Departed USPS Facility
December 30, 2014 - 11:13 pm
[redacted]
[redacted]
Arrived at Post Office
December 31, 2014 - 9:00 am
 
Sorting Complete
December 31, 2014 - 9:02 am
 
Out for Delivery
December 31, 2014 - 9:12 am
 
Undeliverable as Addressed
December 31, 2014 - 11:15 am
 
Insufficient Address
December 31, 2014 - 11:16 am
 
Insufficient Address
January 14, 2015 - 11:32 am
[redacted]
[redacted]
Arrived at USPS Origin Facility
January 16, 2015 - 8:49 pm
[redacted]
[redacted]
Arrived at USPS Origin Facility
January 17, 2015 - 8:27 pm
[redacted]
[redacted]
Arrived at USPS Origin Facility
January 18, 2015 - 5:28 pm
 
Departed USPS Origin Facility
January 18, 2015 - 5:41 pm
[redacted]
[redacted]
Arrived at Post Office
January 20, 2015 - 8:57 am
 
 
Incorrect Shipping Information
If a package is returned to Brock Beauty, Inc. due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Brock Beauty Inc is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
 
- See more at: http://www.hairfinity.com/store-policies.htm#sthash.NwOD06r7.dpuf Refund and Money Back GuaranteeBrock Beauty Inc. stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that may work for everyone.Within thirty (30) days of your purchase, if you are not satisfied with our product you may receive a refund of your purchase price (less shipping and handling). The product must have been purchased directly from Brock Beauty, Inc. In order to be eligible for a refund, you must have used the product as directed.To obtain the refund described above we must physically receive the return within the thirty (30) day period. The return must include the unused vitamins; all original packaging, manuals, and other accessories and documentation, which may have been included in the original shipment; the receipt; and a note containing your name, address and reason(s) for return.We recommend using UPS or insured mail for returns, as we cannot be responsible for items that are not received at our warehouse. If we receive your return after the thirty (30) day period or in violation of the requirements herein, then we will not return your money and will be unable to return unused product to you.Returns must be addressed as follows:Shipping Dept
Attention: RETURNS [redacted]
[redacted]Brock Beauty, Inc. reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. This policy applies to Brock Beauty Inc. products only, namely Hairfinity, Infinite Lash, Essentious and Dermera. This policy does not apply to t-shirts and other accessories and materials, which cannot be refunded since these items may only be submitted for an exchange. 
- See more at: http://www.hairfinity.com/store-policies.htm#sthash.NwOD06r7.dpuf

To whom it may concern: Brock Beauty Inc. stands behind the product we sell. We recognize that even though our products have very high consumer satisfaction, there is no one product that works for everyone. This is why we offer a 30 day money back guarantee for the product. In...

order to receive a refund for the product it would have to be returned to us within 30 days of the date of purchase. This customer placed her order on January 30, 2016. In order to receive a refund she would have had to return the product to our warehouse by February 30, 2016. We are unable to issue a refund for the cost of the product at this time because the customer is outside of the 30 day refund policy. This policy can be found on the website under "Return Policy" and on the packing slip sent with the customers order. We have added the refund policy to this email for your convenience.  Refund and Money Back Guarantee Brock Beauty Inc. stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that may work for everyone.Within thirty (30) days of your purchase, if you are not satisfied with our product you may receive a refund of your purchase price (less shipping and handling). The product must have been purchased directly from Brock Beauty, Inc. In order to be eligible for a refund, you must have used the product as directed.To obtain the refund described above we must physically receive the return within the thirty (30) day period. The return must include the unused vitamins; all original packaging, manuals, and other accessories and documentation, which may have been included in the original shipment; the receipt; and a note containing your name, address and reason(s) for return.We recommend using UPS or insured mail for returns, as we cannot be responsible for items that are not received at our warehouse. If we receive your return after the thirty (30) day period or in violation of the requirements herein, then we will not return your money and will be unable to return unused product to you.Returns must be addressed as follows:Shipping Dept.Attention: RETURNS[redacted] Brock Beauty, Inc. reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. This policy applies to Brock Beauty Inc. products only, namely Hairfinity, Infinite Lash, Essentious and Dermera. This policy does not apply to t-shirts and other accessories and materials, which cannot be refunded since these items may only be submitted for an exchange.

To whom it may concern:This customers order was returned to our warehouse. Once received, a request for the package to be shipped out again was processed. This order was shipped from our warehouse on 3/11/15. According to the tracking information provided at www.webtrack.dhlglobalmail.com this...

replacement package was delivered to the address provided at the time of checkout on 3/17/15. We have added the tracking information for this order to this email for the customer convenience. 
Tracking Details: [redacted]
 
Service Description: Delivered
Ship-To Address
[redacted]
[redacted]
 
Location
Description
Date / Time
[redacted]
[redacted]
Arrived Shipping Partner Facility
March 12, 2015 - 8:47 pm
 
Departed Shipping Partner Facility
March 13, 2015 - 6:54 am
[redacted]
[redacted]
Accepted at USPS Destination Sort Facility
March 16, 2015 - 11:52 pm
 
Arrived at USPS Destination Facility
March 17, 2015 - 1:07 am
 
Departed USPS Facility
March 17, 2015 - 5:16 am
[redacted]
[redacted]
Arrived at Post Office
March 17, 2015 - 9:53 am
 
Delivered
March 17, 2015 - 9:54 am