Brookhill Industries Inc.

We spoke to [redacted] on 6/12 regarding this issue.  [redacted] did confirm that the app used to submit her appointments for verification and payment was not working properly.  We advised to write down all her appointments (name, address, phone number) and submit to manager for verification...

and payment.  We also advised to send a copy of this list to us here in Olean, NY.  She agreed.  We also spoke to the manager and advised that [redacted] would be doing this.  Once the appointments were verified, payment would be processed. 
[redacted] has not yet submitted this information to the office or to us in Olean, NY.  We attempted to call her on 6/17 and 6/22 to check her progress.  Messages were left on both occasions.  We also emailed her on 6/25.  [redacted] has yet to respond.  Once her appointments are submitted and verified, we would be happy to pay her for any monies due. 
Please feel free to contact me with questions at ###-###-#### or email [email protected].  Thank you.
 
Jeffrey T. H[redacted]
National Service Manager
Vector Marketing Corporation

We advertise for entry level or basic “customer sales and service” positons.  These ads include a link to our online application website and/or contact information for a local office to apply.  Either of these options would easily allow the applicant the opportunity to inquire for more...

detail regarding the position, prior to setting up an interview.  We realize this position is not for everyone and respect anyone’s decision not to pursue this opportunity.   However, we are extremely proud of our product and our programs.  The Cutco product carries a Forever Guarantee that protects the customer’s investment forever.  We have more than 15 million satisfied customers.  Our training program for potential sales representatives also allows individuals to build personal and professional skills that will last a lifetime.  Please feel free to contact me with questions at ###-###-#### or email [redacted].  Thank you. Jeffrey T. HardyNational Service ManagerVector Marketing Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you. Although, I think it's silly that I had to bother the Revdex.com just to get off a mailing list.
Regards,
[redacted]

Our Payments department spoke to Ms. [redacted] on 9/6.  We did explain our reasoning as to why the 2 payments were processed at the same time.  We did offer to refund one of the payments and process at a later date.  Ms. [redacted] declined this option and just requested we send a...

statement showing her order was paid in full. We did email this information to Ms. [redacted].  Please feel free to contact me with questions at ###-###-#### or email [redacted]  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

We worked with the local Vector office and Ms. [redacted] to resolve this issue.  Ms. [redacted] has been sent a check for $150.00 (check #[redacted]).  The check was sent 2nd day air on Friday, June 19th.  We do guarantee a base pay for each appointment (not an hourly rate) over a certain time...

period (usually one week) and Ms. [redacted] has been paid for the 10 appointments ($15 base pay per appointment amount).  Ms. [redacted] references an "extra percentage" in the complaint.  However, the base pay agreement would factor any sales into this formula for all appointments in a week. (i.e. if a total of  $150 is not earned in commission for all 10 appointments in a week, the difference would be paid to attain the $15 per appointment level).  We do not pay the $15 base pay rate AND commissions earned for an appointment.
We apologize for the delay in processing the base pay amount for Ms. Daniels.  This issue is now resolved.
Please feel free to contact me with questions at ###-###-#### or email [email protected].  Thank you.
 
Jeffrey T. H[redacted]
National Service Manager
Vector Marketing Corporation

We received the merchandise back at our corporate facility on 9/11/17.  A refund to Ms. [redacted]' credit card for $265.00 was processed on 9/15/17.  This issue should now be resolved.Please feel free to contact me with questions at ###-###-#### or email [redacted].  Thank...

you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

We spoke to customer on 3/12.  Confirmed there was a some confusion between the sales rep and customer when the order was taken.  We do apologize this occurred.  We have issued a $60.99 credit to the order to lower the balance to the amount the customer was expecting.  We called...

and left a message for the customer on 3/13 to confirm the transaction had been processed.  We have not heard back from the customer so we assume this is now resolved.Please contact me with questions at ###-###-#### or email [redacted].  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

The following email was sent to Mr. [redacted] in response to his complaint: Dear Mr. [redacted],I am responding to a recent complaint issued with the Revdex.com regarding your experience with Vector Marketing.  CUTCO has been sold through in-home demonstrations since 1949.  As an...

authorized independent representative, each individual has the opportunity to earn income and scholarships by demonstrating quality products.  The program allows individuals to grow within our organization while they develop strong entrepreneurial and interpersonal skills.  Vector offers a training program specifically designed to help people who have little or no business experience.  Through hands on experience and additional training, they will learn skills that will benefit them for a lifetime.  A sample set is provided at no charge and can be used as long as the rep is actively showing the product.  Vector  offer a base pay program that serves as a guaranteed pay in case a sale is not made, or commissions made from a sale are not at least the guaranteed “per presentation” rate.  Commissions from sales are paid weekly.  Sales representatives are guaranteed to average at least the base pay for the qualified appointments regardless of sales made during that timeframe.  This program enhances the confidence of a new representative while also maintaining a comfortable purchasing environment for our customers.We realize this position is not for everyone and respect your decision not to pursue this opportunity.   We are a Revdex.com accredited business and are extremely proud of our product and our programs. Based on your request, we have removed your name from the mailing list.  If you have any additional questions, please feel free to contact me at ###-###-#### or email [redacted].  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

We have been in contact with [redacted] and the office to get this resolved.  [redacted] did fill out the proper paperwork and the office was in the process of verifying his presentations. We have since paid [redacted] - he was sent a check for $157.50 (check #5160533) on 6/29 and a check for $70.00 (check...

#75363) on 7/3.  This issue is now resolved.   Please feel free to contact me with questions at ###-###-#### or email [redacted].  Thank you. Jeffrey T. H[redacted]Natiional Service ManagerVector Marketing Corporation

We spoke to the customer on 7/11 regarding this issue.  We advised that the credit card used to pay for the $1100 gift card had been disputed, thereby cancelling the initial charge to the credit card.  This resulted in the gift card being deactivated.  The customer understood....

 We also asked about the $21.02 balance he was questioning and the customer claimed he would have to call us back to discuss.  We have yet to hear from the customer.Please contact me with questions at ###-###-#### or email [redacted].  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

We have credited Mr. [redacted] the $257.00 in question.  This credit is reflected on his 5/12/16 commission statement.  This issue is now resolved.  Please feel free to contact me questions at ###-###-#### or email [redacted].  Thank you. Jeffrey T. H[redacted]National...

Service ManagerVector Marketing Corporation

We spoke with [redacted] on 11/1 and 11/2 to help in resolving this issue.  The initial bank information provided on 9/12/17 was not accurate.  Once the bank information was updated to a valid account on 9/19, the money earned by [redacted] was deposited. The first deposit of $82.10 was credited...

on 9/21 and the next deposit of $43.40 was deposited on 9/28.  This was confirmed with [redacted] and this issue is now resolved.  Please feel free to contact me with questions at ###-###-#### or email [redacted]  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

The following email was sent to Ms. [redacted] on 2/14/18: Dear Ms. [redacted],I am responding to a recent complaint issued with the Revdex.com regarding your experience with Vector Marketing.  CUTCO has been sold through in-home demonstrations since 1949.  As an...

authorized independent representative, each individual has the opportunity to earn income and scholarships by demonstrating quality products.  The program allows individuals to grow within our organization while they develop strong entrepreneurial and interpersonal skills.  Vector offers a training program specifically designed to help people who have little or no business experience.  Through hands on experience and additional training, they will learn skills that will benefit them for a lifetime.  A sample set is provided at no charge and can be used as long as the rep is actively showing the product.  Vector  offer a base pay program that serves as a guaranteed pay in case a sale is not made, or commissions made from a sale are not at least the guaranteed “per presentation” rate.  Commissions from sales are paid weekly.  Sales representatives are guaranteed to average at least the base pay for the qualified appointments regardless of sales made during that timeframe.  This program enhances the confidence of a new representative while also maintaining a comfortable purchasing environment for our customers. We realize this position is not for everyone and respect your decision not to pursue this opportunity.   However, we are extremely proud of our product and our programs.  The Cutco product carries a Forever Guarantee that protects the customer’s investment forever.  We have more than 15 million satisfied customers.  As mentioned above, our training program for potential sales representatives allows individuals to build personal and professional skills that will last a lifetime.  We are also extremely proud of our A+ rating earned through the Revdex.com (link below).                https://www.Revdex.com.org/upstate-new-york/business-reviews/cutlery/vector-mark...⇄ you have any additional questions or concerns, please feel free to contact me at ###-###-#### or email [redacted]  Thank you.

Revdex.com:
This resolution is satisfactory to me as long as the business does not dispute the credit card charge reversal and attempt to hold me liable for the $1,100 in question.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I verify their statement to be true and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The following email was sent to Mr. [redacted] on 6/13/17: Mr. [redacted],I am responding to the recent issue posted with the Revdex.com regarding Vector Marketing.  In reviewing the case, it was found that your name, as well as others, were in fact mistakenly still active on the...

database.  I do apologize for the inconvenience.  Please be assured we have taken the necessary steps to remove these names and there should be no further contact by Vector Marketing.  Also, your contact information was not shared with any other organization. Thank you for bringing this issue to our attention.  Please feel free to contact me with any questions at ###-###-#### or email [redacted].  Thank you. Jeff H[redacted] National Service Manager Vector Marketing Corporation ###-###-####

We spoke with Ms. [redacted] on Friday, July 1 and she did state that the manager advised that training was paid.  We advised this is not our normal procedure and we needed to follow up with the manager.  We did speak with the manager on Tuesday, July 5th and he claims that this is not the...

case with any of his training classes.  He would never assert that the training is paid.  He also mentioned that all the recruits are given a pamphlet that explains the training is not paid.  We spoke again with Ms. [redacted] on Thursday, 7/7.  She did confirm she did receive this pamphlet and we referred her to the section regarding training not being paid. She felt she was misled throughout the interview and training process.  We did apologize for the confusion.  As a goodwill gesture, we did offer to send Ms. [redacted] $100.  She did accept this offer.  The check was sent today (check #[redacted]).   Please feel free to contact me with questions at ###-###-#### or email [redacted]  Thank you. Jeffrey T. H[redacted]National Service Manager

Sent the following email to Ms. [redacted] on 7/28/15:
 Dear Ms. [redacted],
Let me apologize that a few of the parishioners were called and misled by a Vector sales representative.  This is unacceptable and we do not condone this behavior.  I have contacted the local Vector Marketing...

office and advised them to stop this practice immediately. 
 
If you do receive any more calls, please get the name of the person and contact me immediately.  I can be reached at ###-###-#### or email [redacted]
 
Again, I do apologize and thank you for bringing this to our attention. 
 
Jeffrey T. H[redacted]
National Service Manager
Vector Marketing Corporation

We do apologize for the multiple emails sent to Ms. [redacted] as well as the confusion when she contacted the office.  The office was in the process of closing and this should have been explained to Ms. [redacted].  Her name has now been removed from the database so she will not be contacted...

again.  We have spoken with Ms. [redacted] and advised her of this action. Again, we apologize that this occurred with Ms. [redacted].  Please feel free to contact me with questions at ###-###-#### or email [redacted].  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

We do apologize for the misunderstanding regarding the Cutco order for Ms. [redacted].  We have refunded her credit card for $33.92 ($32 + tax) for the cost of the sheaths.  This credit was done on 7/27.  We contacted Ms. [redacted] on 7/27 to advise her of this action and left a message on...

her answering machine.  Please feel free to contact me with questions at ###-###-#### or email [redacted] with any questions.  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation