Brookhill Industries Inc.

Ms. [redacted] also called our Customer Service department on 9/11 to discuss this issue.  We truly apologize for this incident.  We will be addressing this with the sales rep to ensure a similar situation does not occur in the future.  A refund for $95 has been processed and will...

be mailed to Ms. [redacted] this week. 
Again, we apologize for this incident.  Please contact me with questions at ###-###-#### or email [redacted].  Thank you.
 
Jeffrey T. H[redacted]
National Service Manager
Vector Marketing Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We did speak with Mr. [redacted] on 9/11/17 in an attempt to get more specific information as to what type of "marketing materials" he was receiving.  He claimed he was getting a combination of work offers and special sales offers.  Based on the address given, we are making every effort to block...

his address from receiving any additional material.  Please feel free to contact me with questions at ###-###-#### or email [redacted].  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

Ms. [redacted] purchased her Cutco on 6/18/16 and it was entered in our system on 6/20/16.  Ms. [redacted] is correct regarding the agreement signed (charge due every 30 days) in that the initial payment was charged on 6/20, the 2nd charge due on 7/21, and the final charge due on 8/22. The initial charge on 6/20 was processed with no issues. On 7/5, Ms. [redacted] contacted us and provided a different credit card number to use for the July and August payments.  On 7/14, and email reminder was sent to Ms. [redacted] as a reminder that her next payment was due on 7/21. When we attempted to charge her credit card on 7/21 for the 2nd payment, the charge was not approved.  We called Ms. [redacted] on 7/21 and left a message that she needed to contact us regarding her order.  Ms. [redacted] did not call back.  On 7/26, a letter was sent to Ms. [redacted] asking her to contact us regarding her order.  No response.  An email was sent on 7/31 asking Ms. [redacted] to contact us regarding her order.  No response.  On 8/4, a call was placed to Ms. [redacted] and a message was left on her answering machine to call us regarding her order.  No response.  Another email was sent to Ms. [redacted] on 8/10 with no response.  A 2nd letter was sent on 8/21 with no response.  We attempted to charge her credit card for the 2nd payment every business day from 7/21 through 8/25, with no luck until the charge was finally approved.  In the meantime, the 3rd payment also came due on the order on 8/21.  This charge was also not approved.  We attempted to charge this 3rd payment every business day thereafter until the charge was finally approved on 8/26.Ms. [redacted] claims it is illegal to automatically withdraw 2 payment when the agreement states one charge every 30 days.  This is not the case in this situation.  The second payment, which was due on 7/21, was not authorized and therefore overdue.  As stated previously, we attempted to charge this payment every business day from 7/21 through 8/25 until the charge eventually was accepted on 8/26.  Because the 2nd payment was overdue past the scheduled charge of the 3rd payment, it was certainly within our rights charge both payments.  If Ms. [redacted] would have responded to our many attempts to contact her about this payment, we would have gladly worked with her on resolving this issue.Please feel free to contact me with questions at ###-###-#### or email [redacted]  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have attempted contact to Ms. [redacted] on two separate occasions to request further details regarding her complaint.  We are unaware of any Vector Marketing job postings that would give any indication...

of any reference to the Post office.  We would need more detail from Ms. [redacted] to pursue.  We left a voicemail message for Ms. [redacted] on 10/3/17 asking to return our call regarding her complaint to the Revdex.com.  After receiving no response after a week, we left another voicemail message on 10/10/17, asking for a return call and also leaving an email address if she would prefer to respond via email.  We have yet to hear a response. We would be happy to help resolve this issue with Ms. [redacted], but do need her assistance in doing so.Please feel free to contact me with questions at ###-###-#### or email [redacted].  Thank you. Jeffrey T. Ha[redacted]National Service ManagerVector Marketing Corporation