Our office has been in communication with the customer regarding concerns Customer stated she will contact our office by 4pm today to schedule arrangements to re-sign paperwork with the corrected tax code
Please advise the customer that the memorandum title has been expedited and will be available for pick up after 3pm today at the receptionist desk at the new location at Scarborough BlvdOur apologies for the delay, as there were time delays in the funding process in order for the memorandum to be released If the customer has any questions, he may contact the dealership via phone at ###-###-####Thank you for your patienceThank you
[redacted] (Used Car Sales Manager) advised the customers that company policy prohibits holding vehicles without full down paymentThe vehicle ended up selling prior to customer's return with full down paymentThere were additional vehicles on lot that would have worked within the customer's bank approval, but, however, none were to the customer's likingWe apologize for any inconvenience, but our company policy does not allow us to hold vehicles without full down payment
Coupon verbiage states the following: "Purchase or lease a new Honda and receive $worth of FREE Honda Genuine Accessories for your new ride! Must fill out coupon to validateOffer good through Memorial Day MondayPresent before negotiations" Disclaimer also states the following: "Coupon may not be combined with other offersVoid where prohibitedLimit of one (1) coupon applied per vehicle purchase Other restrictions may apply, see dealer for details."
I reviewed the response made by the business in reference to complaint ID 12568357, and find the resolution is satisfactory to meI still believe that Lindsay Honda needs to completely redesign their forms describing the warranty and insurance products they sell with vehiclesThe forms merge products among small print line items, hand-written monthly payment amounts that hide the true cost of the products, and a verbal presentation that does not clarify to the customer what they are buying or how much it costsFurthermore, the forms that clearly delineate the products and cost per product are not reviewed with the customer; they are folded up and handed to the customer on their way out the doorThe entire asales process is designed to be deceptive to the customerIf this process is not made more clear to customers, this dealer will continue to defraud customers and risk similar complaints like this one
Per the New Car Manager, we do not take deposits or hold Touring Pilots due to demand We offered to do the deal if the customer met the criteria in the disclaimer The customer refusedWe called [redacted] Honda because it was the only Touring Pilot on their website at that price The others were listed at MSRPWhen we inquired the informed as it was sold, the customer refused to accept the answer All the customer has to do is meet the criteria in the disclaimer and we will be happy to do the deal with him
The customer purchased the vehicle "as-is"The customer brought the vehicle in to service on 8/13/15, 8/20/and 8/27/for "we-owe" related work to be done, but did not mention any issues with the air conditioning on any of those occasions (there are no notes in the system regarding the customer mentioning and A/C issues) At the time of the vehicle inspection, there were no issues with the A/C, which is why there are no issues indicated on the inspection form
Please advise the customer that per the New Car Sales Manager, the competing offer had to be within our stateThe market supply has loosened up dramatically recently and he would be happy to assist the customer with a Honda Pilot purchaseHowever, please let the customer know that the dealership does not take deposits or hold vehiclesThe Sales Manager would be happy to schedule an appointment for the customer to come to the dealership, the customer would need to purchase from the in-stock inventoryPlease advise if the customer would like to schedule an appointment
I did mention the issue with the air conditioning to both my salesperson, Tyler W [redacted] and the service consultants who were there on 8/- Ron S [redacted] and Matthew P***Matthew was the one who took my information and when they completed the work, instead of talking to me and having me sign the service form, he told me that they had put a spark plug in the car and that I would get a copy of the "receipt" in the mailI was assuming that whatever was being mailed to me would have info that addressed the spark plug and what they found with the air conditioningBut I never got anything regarding either issue in the mail and since I had previously left voicemail messages for Matthew that were never returned, I was contacting Tyler instead to find out what I should do next and he advised me to contact Wes Campbell insteadWhen I finally spoke to Wes, he was very rude and unwilling to really listen or offer any assistance and told me that there was nothing he could do for me
This is what was on the car when I was looking at it and it states the mileage of 135,and that it has 17"x 8" Cast Aluminum Wheels.So this is what I thought I was buying till I went to Costco to get tires and they told me that they could not put 17" tires on the car because it has 18" rims on it.So I went back to Lindsay Honda Used Car and they said you bought it as is, and I said so what you list on it is false, I told the salesman Kevin D [redacted] so you found an year old man you can take advantage of.So this is how Lindsay Honda Used car dealerships treats its customer
The customer may choose to cancel the extended warrantyIn order to do so, please have the customer can go online to www.hondacancel.comUpon cancellation, funds will be sent to the lien holder and applied toward the customer's loanAll details regarding the cancellation process are noted at hondacancel.comThank you
The Service Manager (Scott) reached out to the Honda Manufacturing Zone Rep on behalf of the customer's complaint to inquire about possible battery replacement from Honda manufacturing for the customer, however, request was deniedAs a one-time goodwill offer, Lindsay Honda has offered battery replacement for customerPer the Service Manager, Scott, he has spoken with the customer via phone within the last hour and customer is satisfied with Lindsay Honda's goodwill offerIf customer has any additional questions, please contact Scott in the Service Department at 614-864-Thank you
the chain of events is not correct and the emails that were sent proved that It was a three week process and when I went to buy the car was told it was sold Then the next day it appears, however it has to have major service on it and the price of car will increase because of it It says in the original ad that it was serviced So then a few days later it has all these issues with the car and needed serviced again? Yes they said they would cover it but not until I had a fitAnd like I pointed out - was not going to be stuck with a car that may have significant issues with it My family and coworkers all agree with me The whole experience was shady and then it was take that car as is or get a car at a higher cost, mileage restrictions, year restrictions, higher down payment, etcthat I was never made aware of either Had nothing happened then I would not have made a complaint with Revdex.com and the AG's office I was prepared and had my $down and ready to buy a car that was not available to me when I went to pick it up Was showed cars much higher in price, and with major issues that had to be fixed in the car Had I been able to work with them I would not have to make a complaint So since I have contacted the Revdex.com and AG's office, will go on other sites to let them know how this company operates and trests its customers
Please advise the customer that A/C repair will be conducted at no charge to the customer As a courtesy, the customer will be provided a rental vehicle at no cost while vehicle is in repairThe Service Manager will reach out to customer this morning to schedule service appointment to drop off vehicle
This business practices dishonest sales tactics and I have already found out that I am not the only one who has had such a horrible experience with them, and as long as they are in business, I am sure I will not the be lastI will continue my complaint against them moving forward with other agencies and the mediaI appreciate the Revdex.com's effort on my behalf
We do not have a written policy regarding the car wash operationHowever, customers may take advantage of the car was anytime during business hours Monday-Friday during business hours (weather pending) Customers may go to the receptionist desk and someone will be happy to assist
Please advise the customer that our Title office is working diligently today to try to resolve this matter todayIn the meantime, if the customer would please fax in a copy of his receipt for the cost of the second temporary tag, our office will be happy to reimburse the customer for his inconvenienceReceipt may be faxed to ###-###-####My apologies that the customer was not responded to in a timely manner, I will reach out to the Sales Manager to address the delay in response Our Title office will reach out to the customer today in reference to the memorandum title status Please accept our sincerest apologies for the delay in this process, and thank you for your patience
The final price of the vehicle was clearly stated and confirmed and agreed upon by the customer prior to purchase and deliveryIt was not until after the customer purchased and took delivery of the vehicle that she mentioned pricing from another dealership
MrB [redacted] in the F&I department has been in contact with the customer as of today (7/28/2015) and is in the process of resolving the customer's complaintThank you
Our office has been in communication with the customer regarding concerns Customer stated she will contact our office by 4pm today to schedule arrangements to re-sign paperwork with the corrected tax code
Please advise the customer that the memorandum title has been expedited and will be available for pick up after 3pm today at the receptionist desk at the new location at Scarborough BlvdOur apologies for the delay, as there were time delays in the funding process in order for the memorandum to be released If the customer has any questions, he may contact the dealership via phone at ###-###-####Thank you for your patienceThank you
[redacted] (Used Car Sales Manager) advised the customers that company policy prohibits holding vehicles without full down paymentThe vehicle ended up selling prior to customer's return with full down paymentThere were additional vehicles on lot that would have worked within the customer's bank approval, but, however, none were to the customer's likingWe apologize for any inconvenience, but our company policy does not allow us to hold vehicles without full down payment
Coupon verbiage states the following: "Purchase or lease a new Honda and receive $worth of FREE Honda Genuine Accessories for your new ride! Must fill out coupon to validateOffer good through Memorial Day MondayPresent before negotiations" Disclaimer also states the following: "Coupon may not be combined with other offersVoid where prohibitedLimit of one (1) coupon applied per vehicle purchase Other restrictions may apply, see dealer for details."
I reviewed the response made by the business in reference to complaint ID 12568357, and find the resolution is satisfactory to meI still believe that Lindsay Honda needs to completely redesign their forms describing the warranty and insurance products they sell with vehiclesThe forms merge products among small print line items, hand-written monthly payment amounts that hide the true cost of the products, and a verbal presentation that does not clarify to the customer what they are buying or how much it costsFurthermore, the forms that clearly delineate the products and cost per product are not reviewed with the customer; they are folded up and handed to the customer on their way out the doorThe entire asales process is designed to be deceptive to the customerIf this process is not made more clear to customers, this dealer will continue to defraud customers and risk similar complaints like this one
Per the New Car Manager, we do not take deposits or hold Touring Pilots due to demand We offered to do the deal if the customer met the criteria in the disclaimer The customer refusedWe called [redacted] Honda because it was the only Touring Pilot on their website at that price The others were listed at MSRPWhen we inquired the informed as it was sold, the customer refused to accept the answer All the customer has to do is meet the criteria in the disclaimer and we will be happy to do the deal with him
The customer purchased the vehicle "as-is"The customer brought the vehicle in to service on 8/13/15, 8/20/and 8/27/for "we-owe" related work to be done, but did not mention any issues with the air conditioning on any of those occasions (there are no notes in the system regarding the customer mentioning and A/C issues) At the time of the vehicle inspection, there were no issues with the A/C, which is why there are no issues indicated on the inspection form
Please advise the customer that per the New Car Sales Manager, the competing offer had to be within our stateThe market supply has loosened up dramatically recently and he would be happy to assist the customer with a Honda Pilot purchaseHowever, please let the customer know that the dealership does not take deposits or hold vehiclesThe Sales Manager would be happy to schedule an appointment for the customer to come to the dealership, the customer would need to purchase from the in-stock inventoryPlease advise if the customer would like to schedule an appointment
I did mention the issue with the air conditioning to both my salesperson, Tyler W [redacted] and the service consultants who were there on 8/- Ron S [redacted] and Matthew P***Matthew was the one who took my information and when they completed the work, instead of talking to me and having me sign the service form, he told me that they had put a spark plug in the car and that I would get a copy of the "receipt" in the mailI was assuming that whatever was being mailed to me would have info that addressed the spark plug and what they found with the air conditioningBut I never got anything regarding either issue in the mail and since I had previously left voicemail messages for Matthew that were never returned, I was contacting Tyler instead to find out what I should do next and he advised me to contact Wes Campbell insteadWhen I finally spoke to Wes, he was very rude and unwilling to really listen or offer any assistance and told me that there was nothing he could do for me
This is what was on the car when I was looking at it and it states the mileage of 135,and that it has 17"x 8" Cast Aluminum Wheels.So this is what I thought I was buying till I went to Costco to get tires and they told me that they could not put 17" tires on the car because it has 18" rims on it.So I went back to Lindsay Honda Used Car and they said you bought it as is, and I said so what you list on it is false, I told the salesman Kevin D [redacted] so you found an year old man you can take advantage of.So this is how Lindsay Honda Used car dealerships treats its customer
The customer may choose to cancel the extended warrantyIn order to do so, please have the customer can go online to www.hondacancel.comUpon cancellation, funds will be sent to the lien holder and applied toward the customer's loanAll details regarding the cancellation process are noted at hondacancel.comThank you
The Service Manager (Scott) reached out to the Honda Manufacturing Zone Rep on behalf of the customer's complaint to inquire about possible battery replacement from Honda manufacturing for the customer, however, request was deniedAs a one-time goodwill offer, Lindsay Honda has offered battery replacement for customerPer the Service Manager, Scott, he has spoken with the customer via phone within the last hour and customer is satisfied with Lindsay Honda's goodwill offerIf customer has any additional questions, please contact Scott in the Service Department at 614-864-Thank you
the chain of events is not correct and the emails that were sent proved that It was a three week process and when I went to buy the car was told it was sold Then the next day it appears, however it has to have major service on it and the price of car will increase because of it It says in the original ad that it was serviced So then a few days later it has all these issues with the car and needed serviced again? Yes they said they would cover it but not until I had a fitAnd like I pointed out - was not going to be stuck with a car that may have significant issues with it My family and coworkers all agree with me The whole experience was shady and then it was take that car as is or get a car at a higher cost, mileage restrictions, year restrictions, higher down payment, etcthat I was never made aware of either Had nothing happened then I would not have made a complaint with Revdex.com and the AG's office I was prepared and had my $down and ready to buy a car that was not available to me when I went to pick it up Was showed cars much higher in price, and with major issues that had to be fixed in the car Had I been able to work with them I would not have to make a complaint So since I have contacted the Revdex.com and AG's office, will go on other sites to let them know how this company operates and trests its customers
Please advise the customer that A/C repair will be conducted at no charge to the customer As a courtesy, the customer will be provided a rental vehicle at no cost while vehicle is in repairThe Service Manager will reach out to customer this morning to schedule service appointment to drop off vehicle
This business practices dishonest sales tactics and I have already found out that I am not the only one who has had such a horrible experience with them, and as long as they are in business, I am sure I will not the be lastI will continue my complaint against them moving forward with other agencies and the mediaI appreciate the Revdex.com's effort on my behalf
We do not have a written policy regarding the car wash operationHowever, customers may take advantage of the car was anytime during business hours Monday-Friday during business hours (weather pending) Customers may go to the receptionist desk and someone will be happy to assist
Please see attached Buyers Guide.Thank you,Danielle B [redacted] Executive AssistantLindsay Acura Lindsay Hondap###-###-#### f
#-###-####
Please advise the customer that our Title office is working diligently today to try to resolve this matter todayIn the meantime, if the customer would please fax in a copy of his receipt for the cost of the second temporary tag, our office will be happy to reimburse the customer for his inconvenienceReceipt may be faxed to ###-###-####My apologies that the customer was not responded to in a timely manner, I will reach out to the Sales Manager to address the delay in response Our Title office will reach out to the customer today in reference to the memorandum title status Please accept our sincerest apologies for the delay in this process, and thank you for your patience
The final price of the vehicle was clearly stated and confirmed and agreed upon by the customer prior to purchase and deliveryIt was not until after the customer purchased and took delivery of the vehicle that she mentioned pricing from another dealership
MrB [redacted] in the F&I department has been in contact with the customer as of today (7/28/2015) and is in the process of resolving the customer's complaintThank you