I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***
Per the Service Manager, the customer brought her vehicle in to the Service Department on November 16, The Service Department performed all of the updates available by Honda to address concerns In following up with the customer on November 17, 2015, customer stated everything was fine, and happy with the repair and that it addressed her concerns Our Service department has not received any further communication from the customer since November 17,
The customer opted to not purchase an extended warranty and/or additional coverage at the time of his purchase, and although the Lindsay Honda dealership warranty was only valid during the first days after the initial date of purchase, if the customer would have initially contacted us when he started experiencing issues with the vehicle, we would have, as a goodwill gesture, scheduled for our Service Department to look at the vehicle and possibly try to assist the customer, depending on the issue We expressed this to the customer several times We were not contacted until after the customer took the vehicle another dealership service department and already paid for repairs
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***
The General Manager has attempted to contact the customer via phone to speak further and is awaiting a return phone call from the customerThank you
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
Our office is currently in contact with the customerCustomer has scheduled a service appointment for this Thursday, August 13,
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***
Per the Service Manager, the customer brought her vehicle in to the Service Department on November 16, The Service Department performed all of the updates available by Honda to address concerns In following up with the customer on November 17, 2015, customer stated everything was fine, and happy with the repair and that it addressed her concerns Our Service department has not received any further communication from the customer since November 17,
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
The customer opted to not purchase an extended warranty and/or additional coverage at the time of his purchase, and although the Lindsay Honda dealership warranty was only valid during the first days after the initial date of purchase, if the customer would have initially contacted us when he started experiencing issues with the vehicle, we would have, as a goodwill gesture, scheduled for our Service Department to look at the vehicle and possibly try to assist the customer, depending on the issue We expressed this to the customer several times We were not contacted until after the customer took the vehicle another dealership service department and already paid for repairs
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***