Brother International Corporation

Dear [redacted] This letter is to follow up from a Revdex.comcomplaint that we received with regards to your Brother XL2600i We are sorry to hear about any trouble youare experiencing with the productBrother will continue to stand behind the terms on thewarranty that comes with the XL2600i, which is one (1) year from the originalpurchase date for Parts, Labor and accompanying accessory items and two (2)years from the original purchase date for electronic (replacement labor excluded)and years from the original purchase date for the Chassis Casting Brother would only elect to replace themachine if either our Authorized Service Center could not fix the issue, or ifthe machine was sent back directly to Brother in which we could no fix themachineIf you are experiencing an issue with the machine sometimescontacting our customer support can help resolve the issue before bringing themachine to our Authorize Support CenterThey may be reached at [redacted] Monday through Friday From 9:00amto 7:pm EST or via email which can be found at [redacted] We hope you find this information helpfulSincerely, Customer RelationsBrother International

Dear Revdex.com, Roman"> I have spoken with [redacted] and determined that Brother did have some errors under the specifications for the [redacted] on our webpage We have since corrected these specifications errors to match what the [redacted] sewing machine can do I did offer to refund [redacted] money in full do to these errors, or credit her $extra for the purchase of the product, along with (3) three sets of genuine Brother sewing thread for the [redacted] that has a retail value of approx$ It was agreed upon that [redacted] would accept the $credit (which Brother is currently in the process of applying) I have also issued a set of three thread spools for each of the following colors: black, white, and red They should be delivered early next week If you have any further questions I can be reached at [redacted] Monday thru Friday from 9:00am to 5:pm EST Sincerely, [redacted] F [redacted] Customer Relations Brother International

Complaint: [redacted] Greetings, Please see the attached word documents with my explanation and proof of why I do not accept Brother's response Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Revdex.com, We have sent the following email response to [redacted] We await his reply so we can have an in house support tech reach out to the customer to help resolve the problem 125);">Good Morning [redacted] This email is from the Executive Office at Brother International in regards to your Revdex.com complaint that was filed on March 24, We are sorry to hear about the connection issue you are experiencing with the ***L [redacted] I can arrange for an in house technician to contact you at convenient day and time (this of course during business hours Monday- Friday from 9:00am to 6:30pm EST) There might be some drivers that need to be updated for the [redacted] to resolve the connection issue If this does not resolve the issue, we then can issue a replacement unit under the warranty terms and conditions Please let us know when we can have an in house technician contact you via phone and your best possible contact number you can be reached at Sincerely, Customer Relations Brother International [redacted]

Dear Revdex.com,Brother has offered to replace [redacted] MFCJ4710DW today (August 4th, 2014) His replacement machine will arrive in two (2) business days We will be supplying a pre-paid packing slip as well so he can return his malfunctioning machine.Best Regards,Customer RelationsBrother International

Dear Revdex.com,On September 24,we replaced the customer's Brother HL2280DW under the manufacture warranty terms Accoring to tracking number [redacted] via [redacted] the machine was delievered on Friday September 26, Please let us know if you have any further questions or concerns at [redacted] Best Regards,Executive OfficeBrother International

Dear Customer,Your Brother MFCJ6710DW is still under the manufacture warranty terms and conditon Please contact Brother cusotmer service at [redacted] If we find a mechincal or electronical issue with the machine we can offer to replace the machine under warranty.Best Regards,Customer RelationsBrother International

Dear Revdex.com, This email is to follow up from a concern of [redacted] and the purchase of her Brother CS6000i unit We do apologize for any miscommunication on our advertisement for the CS6000i However we clearly state that a “Hard protective case” is included This is also mentioned on link [redacted] [redacted] included We do not mention anywhere on both our authorized web page [redacted] I under specification that “Hard Carrying Case” is included or available for purchase As we do not manufacture a “Hard Carrying Case” or any type of carrying case for this CS6000i The “Hard protective case” that is included with this machine is to be placed over the machine to protect the unit from any type of dust particles or anything else from getting into the machine which could cause damage.Again we do apologize for any confusion this might have caused [redacted] during her purchase and will forward her information to our marketing department as customer feedback, to help future marketing concepts Please let me know if you have any further questions or concerns [redacted] Customer Relations [redacted] [email protected] International

Complaint: [redacted] I am rejecting this response because: The "test" that Brother told the Revdex.com about is not the test they asked me to do What Brother sent me is much longer, much more involved, and completely ridiculous Brother needs to supply a menu command from its print driver program I will gladly give them a report generated by a menu command Brother has repeatedly indicated that its ridiculous test will not provide any information about the subject toner cartridgeBrother refuses to take back the subject toner cartridge for testingBrother refuses to address my other concern about the periodic distortion of type from the printer Brother refuses to respect my wishes when it comes to phone calls I will not take phone calls from people who indicate via email that they do not want to resolve the problem Why should I allow someone to anger me over the phone? Regards, [redacted] ***

Dear Revdex.com, Roman"> Brother will be replacing [redacted] under our warranty terms and conditions We will be sending him a new replacement [redacted] to isolate any types of mechanical issues he should be experiencing This was discussed with [redacted] today (9/9/16) which he agreed upon If you should have any further questions or concerns, we can be reached at [redacted] Monday-Friday from 9:00am to 5:00pm EST Sincerely, Customer Relations Brother International

Dear Revdex.com, face="Times New Roman"> Our records indicate a replacement [redacted] toner cartridge has been issued to isolate any type of problems as a onetime accommodation from Brother customer support on 4/26/The order will be processed and shipped out today (4/27/16) Sincerely, [redacted] F [redacted] Customer Relations Brother International

Complaint: [redacted] I am rejecting this response because: Offering me a new machine instead of a refurbished unit to replace the broken ones I've had is still unacceptableThe original I bought was new and one of my replacements I'm told was newIt obviously doesn't make a differenceOffering me extra ink as "a good will gesture" does very little, especially since I have stated (numerous times) that I have yet to run out of ink in any of the printersThey break long before I'm outI'm not being unreasonable in asking for a different modelI don't care if it is an "upgrade" or notI just want a machine that has similar features that is not this particular modelI've given it three chances and I'm done Regards, [redacted] ***

Customer Service reps rude and uncooperative.I did get the new printer, but it just came today.**[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I purchased a Brother printer in April, I had trouble printing Adobe PDF files (printed gibberish) I had dealt with Brother phone support to solve this issue I was not having any success Resorted to calling Brother headquarters and left a message with customer relations Within twenty minutes I received a called from customer support They remotely accessed my computer, diagnosed the problem, and found a solution with five minutes Printer now working perfectly I appreciated how the headquarters group took my problem seriously I was impressed after being so frustrated

Good Afternoon,This email is to follow up regarding [redacted] complaint that was filed on Aug 5, in regards to his Brother DCP8085Dn machine We spoke with the customer today (8/13/15) and have came to an understanding that Brother would cover the parts and labor for the repair at our Authorized Service Center in his area We are sending over a service request to the Service Center.Please let us know if you have any furhter questions or concerns.Sincerely,Mike FCustomer RelationsBrother International

Dear Revdex.com, I have discussed the issue and concerns with [redacted] I advised back June 22, we asked the customer to install new inks to see if this resolved the “Unable to clean 50” error message [redacted] contacted our support back on June 23, advising that this did not work At that time our support asked for a proof of purchase for this ink [redacted] could not provide this receipt at the current time This was needed to provide warranty status After speaking with [redacted] she explained she could not find the receipt as she purchased the ink about a month ago I advised the customer that we could issue a replacement of the [redacted] with the same model as a good will gesture The customer appreciated the offer but since she purchased another machine she wanted to be refunded the price of the [redacted] I apologized, but I explained all refunds/reimbursements will have to go through the place of purchase Since the unit was not purchased directly from Brother we cannot offer a refund Nor can we dictate retail store chains return policies But will stand fully behind the terms of the warranty on the [redacted] I explained to [redacted] if she had a change in mind I would continue to stand behind the offer of replacing the machine under warranty I provided her my contact information if she wanted to contact me in the near future, which she politely declined Please let me know if you have any further questions as I can be reached at [redacted] Monday- Friday from 9:00am to 5:pm EST Sincerely, Mike F [redacted] Customer Relations Executive Office Brother International

I took my Brother printer to [redacted] today 8/26/16, approximately 4:30p The tracking # is [redacted] [redacted] [redacted] [redacted] *** It has the required parts for return inside the printer Free shipping label was pressed over original Brothers was sent the same as above Transferring the parts from my printer to another exact shell was simple I apologized to the company for the fear I had of not being capable The printer worked as soon as I plugged it in and printed out a test page There was no reinstalling the printer My computer excepted it immediately The printer is working at this date and I am grateful for the day extended warranty on the recent one receivedI am going to wait the days, before saying all is well [redacted] 5p Friday 8/26/

Brother color inkjet printing devices go through ink quickly without useMeaning the ink begins to disappear (evaporate I assume) as soon as you install the cartridgeThe device will also stop allowing you to use a cartridge when the device has determined that the cartridge no longer has enough ink, instead of allowing the user to judge serviceability based on printing qualityThis will happen before any faded or deteriorated quality is visible

The company, Brother International, has resolved the issue on their ownI have received a new and functioning product from themAlthough it is unfortunate that I had to go to this extent to get the response every consumer directly deserves, I did finally receive a new and functioning printer without any funds deducted from my credit card I'm not sure what the next step is, but this issue can be considered “closed” Thank you for your assistance in this matter, I sincerely appreciate your efforts Please let me know if there is anything else I need to do Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]