Brother International Corporation

Review: I bought a Brother embroidery machine April 2015. It has been to an authorized Brother dealer 3 times for repair. Still having problems with the machine. Lady at store stated that in her opinion the machine was a lemon and I should ask for a replacement or refund. After contacting Brother company they refused to replace the machine. I have been out lots of money on travel, materials, and goods. I also have hypertension and the last 5 months has been very stressful on me. I feel the stress has caused a negative health impact and was unnecessary.Desired Settlement: I was originally fine with a replacement. Now I would like a refund. I will not buy from brother again.

Business

Response:

Dear Ms. Scharko, I am following up on Revdex.com complaint that was filed on 10/2/15in regards to J[redacted] sewing machine. I spoke with [redacted] on 10/1/15 about theissue he was experiencing with the Brother PE-770 sewing machine. It was explained to [redacted] that we couldnot issue a replacement PE-770 until the unit was shipped back to Brother forproper inspection. If the unit cannot berepaired to operate under the specifications in which the unit has beendesigned to operate at, then we could issue a replacement unit. Brother has paid for the pickup of themachine under [redacted] tracking number [redacted] Once we have afull diagnose on [redacted] machine we then can determine if a replacementunit is needed. However, any type ofrefund request, he will need to contact the place of purchase concerning theirreturn and or refund polices. BrotherInternational cannot interfere or dictate refund or return polices from retail stores. Brother will fully stand behind the terms of thewarranty statement that was provided with the machine, which I have enclosed acopy of in this email. If you haveany further questions I can be reached at [redacted] Monday throughFriday from 9:00am to 5:00pm EST.Sincerely,Mike FifickExecutive OfficeBrotherInternational

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I would like to have my [redacted] fixed without charge or get a replacement.I'm out of warranty,however,Brother has a reputation for making inferior printer heads.There are many complaints of this on the internet.this is the third Brother printer that I purchased.two of them were a number of years ago.I had one fatal error and two printer heads go on me.the first time. I used Brother ink and the head went on me anyway,twice.I stopped buying from Brother many years ago and this time I purchased ink that was a generic.the printer head went on me again.it didn't matter which brand of ink I used.the head went bad regardless.,so they use the excuse that if I had used hp ink this wouldn't have happened.but it did on my first and second brother printers when I used brother ink.I explained this to them,so then they said,you're out of warranty.this is true,but they should be more liberal with their repair and exchange policy since they make inferior printer heads.they made it clear that they were looking for an out I'm not that far out of warranty.I shouldn't have to replace my printer every two years.I paid about $150 for it.I think that in light of the fact that I have been a good customer.I've owned 4 or their units.I think that I deserve better treatment from them.I spoke with two agents,I then spoke with a supervisor his name that he gave me was [redacted] ref# [redacted].He agreed with me about the print heads.He said,"I've seen a number of complaints in internet forums about brother printer heads being cheaply made,but it doesn't matter.you're out of warranty.that's a bad company that does business this way.Desired Settlement: replacement or repair.If nothing is done I'll never buy another Brother printer and I will let everyone on face book know about my experience.A little integrity would be appreciated.

Business

Response:

Brother has spoken with Mr. [redacted] today (5/15/14). We offered a one time accommodation to have the unit serviced at no cost to him at one of our Authorized Service Centers in his area. Brother will cover parts and labor for this repair and Mr. [redacted] accepted our offer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a brother printer for my business in late December 2014. The machine began having problems January 12, 2015. I replaced the drum and ink, still not printing or copying correctly. I called brother to ask about having a new one shipped, because it was brand new. They made me do a slew of trouble shooting, which was fine, but now they are telling me that they will not replace, will send a new drum and ink to replace. The original drum and ink was less than 1 month old when I replaced it with a new one believing that that would solve the problem. So not only have I spent close to $700.00 on a printer that has lasted a month, $300.00 on a new drum and ink, they are refusing to send a new printer altogether. Have spent $1000.00 on a machine that has lasted a month?!?!?

I will never buy another brother machine again!Desired Settlement: I would like my full money back for both products that I purchased. If this is u doable, I want a new printer sent to my business.

Business

Response:

Dear [redacted]This email is to follow up from a Revdex.com complaint that we received from you with regards to your Brother [redacted]Unfortunately, Brother cannot dictate or interfere with dealer or retail store return polices and procedures of companies that sell our products, however, Brother does stand behind the one (1) year manufacture's warranty that comes with [redacted] from the date of purchase.Our records indicate that we issued an exchange for your [redacted] on 1/26/15. The order was process and sent over night. The delivery of this replacement product should arrive via ups under tracking number [redacted]We hope this answers any questons or concerns you may have. For any additonal troubleshooting with your product please contact our customer support at [redacted] Monday - Friday from 9:00am to 8:00pm EST.Sincerely,Customer RelationsBrother International

Review: I contacted the support team for Brother regarding trouble we were having with a new Brother printer (15 days since the initial order) in my office. I am a member of IT, so I had already done a great deal of troubleshooting. I was expecting to be connected with someone that could accurately record my existing efforts and the details of the trouble I was having.

The first person I spoke with compiled a lot of information from me, but there was trouble with the phone connection on their end (thousands of miles away) and our call was lost. At the beginning of this call, he asked me for my phone number, "in case we get disconnected so I can call you back." When the call failed, I could still hear him and the other agents in the call center very clearly, but he could not hear me. He closed the call after saying, "If the customer can still hear me, I am unable to get a response on the other end of the line and I am disconnecting the call. Please call us back to resolve your trouble." I was immediately frustrated because he had taken my number for that very reason so I should not have been asked to call back if he accurately recorded the information.

Nevertheless, I called, I suggested that the next rep look up the phone number and/or serial number that I provided to the previous agent because I did not want to repeat my entire story again. Much to my dismay, she was unable to find any record of the previous call! I carefully explained my problem to her so she could record it accurately and was assured that I would not have to repeat myself to yet another rep.

Guess what! Her notes were astonishingly sparse and the next rep had NO idea what the actual problem was. By this point, I was furious and told him that I would not be repeating the story another time after him and that he had BETTER take accurate notes. He was dismissive and eventually blamed the problem on software and couldn't help me resolve it.Desired Settlement: Given the terrible experience with my very first attempt to get any support for this printer....and knowing that similar experiences are sure to come in the future, I feel that a full refund of the purchase price for this printer (ordered from [redacted]) is deserved for my company.

As an additional note, it would be strongly preferred to speak with someone in my native country whose primary language is also that of my native country when I call for support.

Business

Response:

Dear [redacted]

We recently received a letter from the RevDex.com concerning a problem you are experiencing with your Brother MFC-J6920DW.

.

With regard to your request for a refund, please contact the

store where the product was purchased concerning their return or refund

policies. Brother cannot interfere nor dictate refund or return policies of

retail stores; however we will fully stand behind the terms of the warranty that

came with your Brother unit. Please review your Warranty Statement for complete

details.

Our Brother MFCJ-6920DW comes with a two (2) year warranty

from the date of purchase. This warranty

will cover any mechanical or electronic issues that may occur during the two (2)

year warranty period. Under the two (2)

year manufacture warranty if Brother cannot resolve the problem over the phone

we can offer to exchange the machine with the same model or refer the customer

to an Authorize Service Center in your area for a no charge repair paid for by

Brother.

If you have any further questions regarding this matter,

please contact me at [redacted] Ext. [redacted] Monday through Friday 9:00am to

5:00pm EST.

Sincerely,

Executive Liaison

Executive Office

Review: We have a Brother Multi-Function LaserJet (MFC-9330cdw). It keeps breaking. They have replaced it 6-7 times. They tell us that each time they extend the warranty period by one month. But the new devices keep breaking. The device broke again. We called them. They sent a new one. The new one started malfunctioning the same day. (this happened once before too, which of the delivery guy b/c they deliver these heavy boxes 1-2 days apart, all because Brother can't make a printer that works). This time the printer destroys the printouts, though doesn't always generate an error message. It happens intermittently. It has happened 6 times today. Recall, this is on a printer we received today (it may not be new, Brother is very clear that they can send refurbished printers). I called Brother, but they said that because the error is not constant, and because I cannot duplicate it on the phone, then there is nothing they can do. They said I can take it to a Brother center but if they can't find anything wrong, I will be charged for the service call. I don't care about the charge for the service call, I just don't want them not to be able to fix the device (and I don't really have time to go to a service center...I asked Brother to come here, but they declined). Since it's not sure that the intermittent problem will recur at a service center, and it's likely they will do nothing other than waste my time and proudly return a broken printer, I declined.Desired Settlement: If they would take the printer back and refund my money, that would be awesome. I wanted them to do that last year but they wouldn't. Given the consistency of the replacements breaking, I can't be the only person this has happened to. What have they done for the other people?

Business

Response:

Dear Revdex.com, We have attached our response from December 14, 2014 to [redacted] with regards to a Revdex.com complaint filed in December 2014. In regards to his latest issue, Brother will continue to stand behind the terms of the manufacture warranty on the MFC9330CDW. If we cannot duplicate the customer problem over the phone we cannot provide warranty options. We offer the customer an Authorized Service Center (ASC) to bring their machine to. However, we advise our customers, that if our ASC cannot find a problem with the unit, they will be charged a diagnostic fee which is not covered by Brother International. If the ASC does find a mechanical or electronic error, Brother will cover the part and labor for the repair. [redacted] will need to contact the place where the machine was purchased concerning their refund policies. As we (Brother) cannot interfere not dictate refund policies of retail stores. We can arrange to have an in house technician contact [redacted] to see if we can duplicate the problem (s) he is having. If you have any further questions or concerns I can be reached at [redacted] Monday –Friday from 9:00am to 5:00pm EST. Sincerely, Mike F[redacted]Customer RelationsBrother International

Consumer

Response:

Review: [redacted]I am rejecting this response because:This is the SEVENTH or EIGHT printer they've sent us. And this is the SECOND time a printer has malfunctioned on arrival. I shouldn't have to take any more time or risk paying extra to prove that the EIGHTH printer they've didn't work THE SAME DAY IT ARRIVED. At this point I've taken it out of service and we're just taking it as a loss. I'll sell it online for whatever I can get, and hopefully get close to what I paid for our extra toners.Regards,[redacted]

Review: My problems with the Brother printer purchased on 3/23/2013 are well documented within my records and Brother.com's records. In short, the printer does not consistently work with the [redacted] feature that it advertises. Sometime in February of 2014, I was sent a replacement. This printer has almost identical issues:

1) When I want to print, it does not print.

2) I must log in to the printer, disable the GPC functionality, then re-enable the GPC functionality.

This happens almost every single time I need to print, and certainly it happens if I haven't printed a document in a few days (which is almost always). Once this happened IMMEDIATELY AFTER PRINTING ANOTHER DOCUMENT. Brother blames my network or something, but this cannot be possible based on all evidence.

I wrote to the CEO two months ago (April 4) and I have yet to hear a reply. The handling of this matter is now going on 16 months. The printer does not function properly. This MODEL OF PRINTER does not function properly, and it's obvious.Desired Settlement: I expect Brother.com to send me a printer of equal or greater value that ACTUALLY WORKS WITH THE [redacted] CLOUD PRINT FUNCTIONALITY. They cannot advertise functionality as if it works, when in fact it is almost always broken.

If they cannot find a printer that works, I expect a refund, with interest, so that I can go buy a printer of a different brand that actually works.

Business

Response:

We have reached out to this customer to perform a full diagnostic with regards to this customers concern and issue with the [redacted] print function. [redacted] advised he would not be able to perform this diagnostic until July 1st, 2014. We have arranged to call back [redacted] on July 1st, 2014.

Business

Response:

Brother will stand behind the terms of the warranty with the MFCJ435W. However, full troubleshooting and evaluation needs to be made to determine if its the Brother machine or something related to the [redacted] software. Brother highest level of software support will help [redacted] determine the problem he is having. Until all troubleshooting is fully completely on this issue warranty terms cannot be offered.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the business has not actively engaged me in troubleshooting with this replacement printer. THE PROBLEMS WITH THIS PRINTER ARE THE SAME AS THE ORIGINAL PRINTER THAT WAS REPLACED.Clearly this model of printer DOES NOT WORK AS INTENDED.As the businesses has ceased troubleshooting the device with me, and as all troubleshooting steps with the previous printer revealed no problems except their inability to store the credentials properly, the problem is clearly with the hardware.I reject this response. If they actually want to address the issues, they could engage me with troubleshooting. They have refused to do this.

Regards,

Business

Response:

Brother has spoken with [redacted] today (7/16/14) Its has been discussed that Brother would start a refund process which could take 4-6 weeks as this would be an accommodation since Brother does not offer refunds which we recommend contacting the place of purchase. However, due to the length of time from the purchase date this is why we are making this accommodation. This was agreed upon with the customer.Best Regards,[redacted]

**Customer RelationsBrother International

Review: I purchased a Brother Dreamweaver 6200 from [redacted] in [redacted] in March of 2013. From the very beginning this machine has been a nightmare. I have sewn for over 35 years and NEVER had the problems I have with this machine. My mother has a Brother and it nevers sews as badly as this machine. I took it back to the place I bought it in November 2013. They calibrated the bobbin. I was charged for this repair and when I called Brother they said that they was not certified. So I am out $87 dollars and change to bring this machine home for it to RUIN everything I have tried to embroidery. I called and was told to take it to [redacted] in [redacted] and I would not be charged. That YOU was faxing them my information, Nothing was ever faxed and again I paid a service charge and was without my machine for 2 weeks. I went to embroider for the first time and it has now ruined a $40 outfit and now will not even r at ALL. pick up the bobbin thread. I HATE this machine. I did not pay over $5000 for a piece of crap. I would like this machine replaced or my money refunded. I am tired of trying to sew truined or run to a repair shop.Desired Settlement: I would like a new machine or my money refunded within the next 2 weeks.

Business

Response:

Dear [redacted] We recently received a letter from the Better BusinessBureau concerning a problem you are experiencing with your Brother product. With regard to your request for a refund, please contact theplace where the product was purchased concerning their return or refundpolicies. Brother cannot interfere nor dictate refund or return policies ofretail stores or Authorized Brother dealers; however we will fully stand behindthe terms of the warranty that came with your Brother unit. Please review yourWarranty Statement for complete details. On May 20th you advised our customer service thatyou were going to bring your VM6200D machine to one of our Authorized ServiceCenters, Mid-South Sewing Center for an evaluation with regard to an issue youare experiencing with embroidering. If the machine has been taking to [redacted] or if you are still having concerns about the machine, we canhave the unit picked up and sent back to our Brother facility for further diagnostics. If you have any further questions regarding this matter,please contact me at [redacted] Ext. [redacted] Monday through Friday 9:00am to5:00pm EST. Sincerely,[redacted]Executive LiaisonExecutive Office

Review: On 13 August, 2013, I contacted Brother-USA in regard to a printer, that is still under warranty, regarding a paper-feeding problem. I was told to take it to a local authorized service center. I did so, but after a few days the service center told me that they could not work on a warranty issue without paperwork from Brother. I brought the printer home and called Brother. After a lengthy conversation that included several trouble-shooting tests, they said the problem was due to a faulty paper tray and a replacement tray is in stock, and would be mailed to me. I should receive it in 5 to 7 days. It did not arrive.

I called back and was told it did not ship, and would be sent to me overnight. It did not arrive.

I called back and asked to speak to a supervisor. He told me the same thing and would phone me back to give a tracking number. I didn’t get a tracking number and the shipment did not arrive.

I called back and was told that the item was not in stock, but they would research the incident and call me back the next morning. No call was received.

On 11 September I called the corporate office and spoke to [redacted], the administrator of the customer service department. He said he would check into the matter and phone me early the same afternoon. He did not call.

Records of the activity are under my phone number [redacted] I want one of the following to happen:

Receive the paper tray

Receive a check in the amount of $155.00 to cover the original cost of the printer

Receive a new replacement printer of same or better modelDesired Settlement: Replace the paper tray or

Replace the printer or

Send a check for $155.00 to cover the original cost of the printer

Business

Response:

I spoke with [redacted] on 9/11/13 with regards to a paper tray for his Brother MFCJ825dw being on back order. I was able to locate the paper tray in our warehouse and sent this via [redacted] overnight. I spoke with [redacted] on 9/12/13 in the morning to provide him an update along with the tracking number which was [redacted]. According to the tracking the paper tray was received on 9/12/13 at 2:56pm.

Brother International

Review: I wasted over a hour to speak with support! I get one, in MANILA, they can not help and transfer me to another! THIS has happened 3 times/i just bought a MFC-L27000DW, from [redacted]!Your support is beyond Your hold times ridiculous!I need support to set this Combo Printer up/It copies okPRINT? need support for softewareFAX I tried, this is a [redacted] line, it does not FAX, as is!My old MFC-7840W faxed most of the time thru [redacted].Thensuper sleep came on, this is 123 complaints on [redacted] abiut this!This machine [redacted].Your support [redacted].I am calling [redacted] and having this junk printer returned!I will buy [redacted], to use [redacted] need lowest possible baud setting, as per all Internet reviews.SO I after many calls and can not get a agent, waiting my timeright now after 20 minutes hold your C/S line disconnected! while on hold at 9pm, rwgardless people as me on hold! YOUR C/S is a disgrace!Desired Settlement: take printer when it comes back to you

Business

Response:

Dear [redacted] This email is to follow up from your complaint that wasfiled with the Revdex.com dated August 5th, 2015 with regards to yourBrother [redacted]. We do apologizedfor any inconvenience, but our software department has had a higher call volumeto date, due to Windows 10 release. We do offer support via email and chat at www.brother-usa.com. There are also some great FAQ’s on this site aswell for your product. We have enclosedsome links with regards to your [redacted] concern for both receiving and sendingfaxes. http://www.brother-usa.com/FAQs/Solution.aspx?FAQID=200000049750&ProductID=M...⇄ http://www.brother-usa.com/FAQs/Solution.aspx?FAQID=200000049755&ProductID=M...⇄ We hope you find this information helpful. Sincerely,Customer RelationsBrother International

Consumer

Response:

Review: [redacted]

I am rejecting this response because:BROTHER offshore C?S to Dominican Republic, and Manila, and who knows where else!THERE is ZERO tolerance, to C/S that [redacted], and care less and just to mass market more cheap Chinese made products! I am not sure what [redacted] does, that is my next choice, most likely will be based upon C/S, all printers do same thing.Incidentally if BROTHER was interested, the fuser quit warming, and I am still using original drum, and was told these should go 35,000 pages least by Brother C/S... Let them send me a fuser! HIRING offshore, eliminating USA jobs there is no defense not having enough SUPPORT!

I will most likely never have a BROTHER anything!

Regards,

Review: The machine broke within 3 months of purchase. We took the machine to the service center, where they detected that a part was broken, and they were contacting the company to get the part replaced.

It is one and half month since then, and we are still waiting for the repair. Moreover, the communication from the service center is extremely poor.

Ordered on July 27, 2014 Order# [redacted] Order Placed: July 27, 2014

Amazon.com order number: [redacted]

Order Total: $108.24

Shipped on July 28, 2014

Brother XM2701 Lightweight, Full-Featured Sewing Machine with 27 Stitches, 1-Step Auto-Size Buttonholer, 6 Sewing Feet, and Instructional DVD

Sold by: [redacted] LLC

Condition: New

$99.99Desired Settlement: We have been hassled via multiple follow up calls to the service center, all the while waiting for the repair to be done. Moreover the service center personnel has been extremely rude and uncommunicative.

I would like immediate replacement and delivery of the machine to our home, and a $500 payment towards the loss of work and hassle experienced.

Business

Response:

Attached is Brother formal response to this cusotmers issue.

Review: I bought a Brother PT-D200 label maker (red color). I put batteries in the machine and print four labels, turn off the machine, turn it back on the next day and the batteries are dead. It uses batteries like mad, I have replaced the batteries three times. There is something seriously wrong with this machine.Desired Settlement: I will accept a replacement machine (I have an old one I love) or if there is a flaw or design problem then I would like a refund.

Business

Response:

I have attached our follow up letter and warranty terms for the PTD200

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I contacted the business to arrange for replacement of my machine. They asked that I fax THEIR letter attached to this Revdex.com message to them which I did. I have not heard back from them about making arrangements for replacement of my machine. This is the second time they have promised to call back and have not done so. They would not accept my credit card number or tell me where to send the machine saying they would send a postage paid mailer. I receive my mail at a post office box...they required a street address. If they mail anything through the post office to my street address it will not get to me. Only items delivered by [redacted] or [redacted] can go to my street address. I feel they are giving me the "run around" regarding replacement of this flawed label maker.

Regards,

Business

Response:

Dear Revdex.com,

Under our warranty terms if a replacement machine is offered we do need a major credit card and physical street address to send the replacement machine too. When Brother send outs the replacement machine we provide a pre-packing slip so the customer can send the malfunctioning machine back to Brother at no cost to them. Again, we do need a credit card and a physical street address (no P.O. Boxes) in order for us to issue a replacement machine.

Best Regards,

Brother International

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I provided a physical street address. I also volunteered to give them a credit card number which they would not accept and said they would call me back for the credit card number after I faxed a copy of THEIR letter to me back to them which I also did (I have the fax receipt). This company is giving me the run around and I believe trying to wear me down so I just say this is not worth the effort. I worked hard for the money I spent on that machine and Brother should stand behnd their merchandise. There are numerous complaints online about this defective labeler, I only wish I had read them before I made the purchase. I have a one year guarantee on this machine and they are suppose to replace it.

Regards,

Business

Response:

Dear Revdex.com,

Brother has attempted to contact [redacted] on 4/15/14 and 4/16/14. Both calls went to voice message. Brother has provided the contact number she can call to process the exchange of her PTD200SA product. As we advised we just need to confirm the address and a credit card is needed for a $1.00 hold to ensure that we receive her original machine back to Brother. The credit card is never charged, unless we do not receive the original brother machine back.

Best Regards,

Customer Relations

Brother International

Review: I have 4 brothers mfc machine with the same problems all has head issues..after the 1st time , they said it was me..now I brought this one worked the first time use . at the second time use it was skipping paragraphs I asked for a refund of my money. they said I have to give them my credit card to hold $50 and take it where I brought it at. they dont give refund..I have proof that this is a manufacturers defect 4 different models printer for brothers from old to newDesired Settlement: I want a refund

Business

Response:

I have discussed our warranty options with Ms. [redacted] over the last two months, just recently on October 15, 2013. On August 13, 2013 Brother issued a Service Request to cover the parts and labor at one of our Authorize Service Centers (ASC) in her area. Ms. [redacted] is responsible for bringing her unit to the ASC. However, she will not have to pay for the labor or parts on the machine as that cost will be covered by Brother.

I have explained our other warranty option would be to swap the [redacted] with a replacement machine, however a credit card is needed since this will ensure the return of original machine (we supply the prepaid packing slip to return the original machine as well). The credit card is only charged if we not receive one of the machines back in a timely manner. Ms. [redacted] advised that she does not have a credit card. Brother understands not every customer has a credit card, which is why we have our Authorize Service Centers to repair the customers machine.

Our Authorize Service Center is approximately 9 miles from customer zip code she provided. Our Asc has the part for this repair. It was agreed upon, on August 13,2013 that Ms. [redacted] would bring the unit to the ASC, which is why we sent the part and service request to the ASC location. Also, I have attached our warranty statement that comes with the machine.

Best Regards,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I HAVE 3 OTHER BROTHERS MACHINE THE 1ST ONE [redacted] WAS ONE THAT HAD THIS PROBLEM. I TOOK IT TO THE SERVICE STATION WHERE THEY HAD MY MACHAINE ALMOST 2 WEEKS WHEN I GOT IT BACK I HAD ALL DIFFERENT PARTS. I TOOK THEM A NEW MACHINE THEY PUT ALL USED PARTS WHICH ONLY LASTED A COUPLE OF MONTH. THE SAME HEAD ISSUE ON ALL MY BROTHER MACHINE WHERE IT SKIPS PARAGRAPHS. THE MANAGER FROM STAPLES [redacted] IN ALTAMONT AVE SCHDY NY TRIED TO GIVE ME MY MONEY BACK , HE COULDN'T BECAUSE HE DIDNT HAVE THE SKU. WHEN I CALLED BROTHERS , THEY KEPT PURPOSELY GIVING ME THE WRONG NUMBERS.. AFTER MY PERVISES EXPERIENCE WITH THE SERVICE STATION I DONT TRUST THEM. IM NOT LEAVING MY MACHINE NOWHERE. I AM NOT A HAPPY CUSTOMER

Regards,

Business

Response:

Dear Ms. [redacted],

As we explained in our follow up letter to you on October 17, 2013. We understand not every customer may have a credit card. If our customers cannot provide a credit card to exchange their unit, then Brother can offer a no charge repair at one of our Authorize Service Centers ("ASC") in the customer’s location. The customer is responsible for bringing the

machine to the Authorize Service Center. Brother did send the service request and part to the ASC on August 13, 2013.

Please understand our warranty policy is not to scrutinize our customers. This policy is in place to assure that malfunctioning Brother machine is returned. Brother International Corporation strictly places a $50.00 dollar hold on the customer’s credit card. The credit card is never actually charged unless we do not receive the malfunctioning unit back in a timely manner. Once the machine is returned to Brother

International Corporation the hold is then lifted.

With regard to your request for a refund, please contact the store where the product’s were purchased concerning their refund policies. Brother cannot interfere nor dictate refund or return policies of retail stores; however we will fully stand behind the terms of the warranty that came with your Brother products.

Best Regards,

Executive Office

Brother International

Review: I have owned a Brother HL-2270DW printer for about 8 months. It worked fine for a couple weeks but then I started having terrible problems with the connection which required constant network resets, factory resets, driver reinstallation, etc. This problem was present on each computer (a total of 3) that connected to the printer. I have spent a total of at least 16 hours on the phone with customer service trying to address this problem.

Today, a new problem showed up involving the printer saying it's out of paper - and refusing to print - despite having paper in the tray. I called and was told it was either a program issue or a software issue - despite this being a problem persisting across different programs and different computers. The customer service rep said we had reached a dead end. I asked for a replacement. She suggested that I bring the machine to a customer service center. If they find a problem with the printer then they fill fix it free of charge, as I have a product warranty. If they do not, however, they will charge me for the labor. I was never told how much this would cost. It was left open. This of course provides absolutely no incentive for the store to actually "find" anything. I refused to do this, especially since I had a warranty, and asked to speak with a supervisor. She said he was on the phone but he will call me back when he finishes.

Several hours later I get a call back from the supervisor. He tells me that before he can offer a replacement he has to "Exhaust all possible options." This included doing things I have already done, like factory/network resets, reinstalling drivers, etc. I told him this but he refused to budge. I had spent enough time on the phone in my life with Brother Customer Service, and I have a Contracts final tomorrow, so I'm not about to waste more hours of my life. I will admit to having lost my temper, and I apologize for that. But I believe that Brother's position is nonsensical and unfair to consumers.Desired Settlement: I would like my unit to be replaced. I think that that is only fair. If that can't be done, then I will need a refund. At bare minimum I will be willing to settle for sending it to a repair shop, under the condition that a) shipping is free and b) I will not be charged a dime if the repair shop "finds" nothing wrong with the unit.

As an additional note, I would like to recommend Brother change their repair policy. It disincentivizes stores from actually finding or fixing any problems, and given my problems with Brother customer service in the past, I believe that my distrust is warranted.

Business

Response:

Voice message left for customer on 5/22/15 at 10:00am EST. Left contact information to call back.Mike [redacted]Brother Interational[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I purchased this machine because it has advertised on the outside of the box - comes with a hard carry case. On the [redacted] website where Brothers is the seller, it also states in the Product Description comes with a hard carry case. I received a cover, not a case. I called into customer service and they stated there was only a cover in my box. They apologized and said they would send me out a case immediately. I verified with the associate that it would completely enclose the machine with latches, he said yes then stated I should receive it in 7-10days. When I opened that box all that was in it was a plastic cover. I called back today and was transferred over 4 times to different departments, each of them saying they only come with covers "now". The outside of my sewing machine box and the description both stated hard carry case. Just because they may have ran out of cases, doesn't mean they should be able to just replace them with a cover, in my opinion.Desired Settlement: Just a hard carry case that is described on the box 2 places and in the product description.

Business

Response:

Dear Revdex.com, This email is to follow up from a concern of [redacted] and the purchase of her Brother CS6000i unit. We do apologize for any miscommunication on our advertisement for the CS6000i. However we clearly state that a “Hard protective case” is included. This is also mentioned on link [redacted] included. We do not mention anywhere on both our authorized web page [redacted]i under specification that “Hard Carrying Case” is included or available for purchase. As we do not manufacture a “Hard Carrying Case” or any type of carrying case for this CS6000i. The “Hard protective case” that is included with this machine is to be placed over the machine to protect the unit from any type of dust particles or anything else from getting into the machine which could cause damage.Again we do apologize for any confusion this might have caused [redacted] during her purchase and will forward her information to our marketing department as customer feedback, to help future marketing concepts. Please let me know if you have any further questions or concerns. [redacted]Customer Relations[redacted][email protected] International

Consumer

Response:

Review: [redacted]

I am rejecting this response because: In between filing complaint and receiving this email. An associate named [redacted] called me stating she was a supervisor for Brothers. I explained the situation and she put me on hold for a few minutes. She stated that it was misleading and then stated they had a hard carrying case but it wasn't designed for this model but it was bigger. She offered to send this to me and I accepted. This has been over 2 weeks ago but I have not received it yet. She stated it would go out tomorrow, I would have thought I'd received it by now.

Regards,

Business

Response:

Dear [redacted],I have discussed your concerns with [redacted], in our customer support. There might have been some miscommunication with regards to processing a universal case for the CS6000i. Brother does manufacture a universal case that approximately retails for $52.00. As a good will gesture, Brother will issue this at no cost to you, as a onetime accommodation. However, we cannot guarantee that this case will fit perfectly with the CS6000i as this was not manufactured for this product. Again, we do apologize for any inconvenience with regards to case/cover concerns when purchasing the CS6000i. This case will ship today, April 22nd, 2015 and should arrive within 3 to 5 business days.If you have any further questions, I can be reached at [redacted] Monday thru Friday from 9:00am to 5:00pm EST. Sincerely,[redacted]Customer RelationsBrother International

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The TN-450 toner is advertised as providing a page yield of 2600 pages, yet I have gone through the initial toner and a TN-450 in only 1701 pages.

I print text documents and spreadsheets not graphics and should expect to get the 2600 page yield. I would have expected at least 400 pages from the initial toner so a total yield of 3000 and I have experienced 44% less than advertised.

I bought the printer for $250 in May of 2013 and the TN-450 for $62 in Aug of 2013.

If I use the printer for 5 years at a rate of 2 TN-450 per year my total cost will be $620 in toner plus the $250 purchase price for a total of $870. If I take my current 44% page yield I will be overpaying by $382 during the life of the printer.

The false advertising by Brother International is costing consumers millions by this calculation and should be investigated by the Revdex.com.Desired Settlement: I'd like them to change their advertising and give realistic page yield counts when selling ANY toner cartridges. I would also like $382 refunded or 6 TN-450 to compensate for the false advertising.

Business

Response:

Dear Revdex.com: This letter is in response to [redacted], BetterBusiness Bureau complaint, case number [redacted] and his Brother TN450 tonercartridge. In response to [redacted] concern regarding the yield ofhis genuine Brother TN450 toner cartridges, his cartridge will printapproximate 2,600 pages A4 or Letter-sized single-sided pages. Approx. cartridge yield is declared inaccordance with ISO/IEC 19752. (Letter/A4) with 5% coverage being applied toeach print out., which is the industry standard. Please be aware that the amount of toner usedvaries according to what is printed on the page and the print densitysetting. Changing the print densitysetting for lighter or darker printing, will change the amount of toner used. If the coverage being applied is at 10% coverage, then this will reduce theapproximate page count in half to 1,300 pages. We hope this explanation helps the approximate page countsof a TN450 Brother toner cartridge. Sincerely, Customer RelationsBrother International

Review: Just over a year ago (13 months) I purchased a printer (MFC-J4710DW) from an office supply store. Fast forward a few months and the machine won't stay powered on. It would boot up and immediately shut down. To their credit, Brother replaced the machine with minimal fuss, though it was a refurbished unit.

A couple of months later my replacement machine has suddenly started jamming every time it pulls a sheet of paper. I was annoyed but Brother replaced it with what they told me was a new machine. I open the box and start setting it up. I discover that there is paper wadded up in the back of the paper tray. This was my first red flag. I finish setting up the printer and it finishes it's test page and the magenta isn't working correctly. I follow the onscreen guide and it runs a cleaning cycle and prints a test page. It's worse. I go through this process with each test page getting worse and worse to the point that the cyan also stops working.

Brother absolutely refuses to do anything other than send me the exact same model...again. I have tried to explain that I have given this model three chances and that I would like either a) a refund b) a different/comparable model. At every turn and every support level, I have been told "No, we can't do this. Our warranty stipulates that you can have a replacement of the same machine." They have even gone so far as to tell me that I can't be refunded "because you didn't buy it direct from us and we don't have the money to give you. You bought it from [[redacted]] who bought it from us.]

I don't feel like I am being unreasonable. After having 3 of the same model, I simply don't want that model any longer. I have been told "we will stand behind our product" but only the product I purchased. They WILL NOT send a different model because "that is not what you purchased". I have never dealt with a company with such poor customer service. They absolutely refuse to budge an inch to make the situation right.Desired Settlement: I would like a different/comparable model to replace this one, or a refund. Whether I purchased the printer direct or not, they still got paid for it and I'm stuck with a broken printer. It is completely unacceptable for 3 printers to fail within a year. I could understand if I printed hundreds of pages per week, but that is not the case. I don't print very often, maybe a few pages a month. I have not run out of ink in any of the printers because they fail before the cartridges run out and I'm still on the first pack of paper I purchased a year ago.

Business

Response:

Dear Revdex.com,This email is to follow up on matter you brought to our attention on June 25, 2015, related to Mr. [redacted], case# [redacted] with regards to his request for upgraded Brother machine. Our customer support manager spoke with Mr. [redacted] on June 23, 2015 and advised him that we could not provide an upgrade to a different machine however, we will fully stand behind the terms of the warranty that came with his Brother MFCJ4710DW.I spoke with Mr. [redacted] directly on June 25, 2015 and apologized for any inconvenience he might be having with the replacement unit.It#s not attention to send out malfunctioning machines as replacements to our customers. According to the recorded calls, Mr. [redacted]did not want to finish troubleshooting the problem with the replacement MFC-J4710DW. Normally, under our warranty terms and conditions this is required before a replacement machine could be offered. I advised Mr. [redacted] that we would issue a new MFC-J4710DW without and further troubleshooting due to the inconvenience he has been experiencing. At this time, Mr. [redacted] only wanted to be upgraded to a new and different machine. We will continue to stand behind our offer to replace his current MFC-J4710DW with a brand newMFC-J4710DW. Due to the trouble#s he has experienced with the replacement MFC-J4710DW, I will also include an extra set of LC103 inkcartridges as a good will gesture.If you have any further questions or concerns I can be reached after the holiday on July 7th, 2015 at [redacted] from 9:00am to 5:00pm EST.Sincerely,Mike FCustomer RelationsBrother International

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

As I have stated to the folks at Brother numerous times, I have given this model of printer 3 chances. When the third one doesn't work correctly out of the box, troubleshooting shouldn't be necessary. Any company operating under the guise of having some form of customer service should attempt to make things correct for the customer. Instead I've been sent through countless levels of "customer service" to be told at every turn that the only thing they can do is send me my 4th of the same junk model. It is not unreasonable to ask for a different model of printer or even a refund at this point but they are acting as if their warranty terms (which you don't know until its too late) are written in stone by God himself.

Regards,

Business

Response:

Dear Ms. [redacted],I have attached a formal letter addressed to the Revdex.com with regards to Mr. [redacted] concerns.Sincerely,Mike FCustomer RelationsBrother International

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Offering me a new machine instead of a refurbished unit to replace the 3 broken ones I've had is still unacceptable. The original I bought was new and one of my replacements I'm told was new. It obviously doesn't make a difference. Offering me extra ink as "a good will gesture" does very little, especially since I have stated (numerous times) that I have yet to run out of ink in any of the printers. They break long before I'm out.

Review: I purchased some items from [redacted] on March 21, 2015. I got a loan through their finance company for the amount of $12,000. I have made 2 payments toward this amount, paid the $720.00 in taxes at the time of purchase. They told me that two of the three things I purchased were on 'backorder' so they would call me when they come in. I purchased a Brother Dream Machine Sewing Machine, and a Brother Scan and Cut. Both of with were supposed to include $50 [redacted] prepaid gift card(Scan and Cut) or '$2300 Accessory Bundle'(Dream Machine). The gift card explaination was very unclear, but I thought it would automatically be sent out by Brother in the mail. The '$2300 Accessory Bundle' was included with the purchase of the Brother Dream Machine, or atleast that is what [redacted] told me. I have not at this received, the gift card or the information in regards to it, I have not received the Brother Scan and Cut Machine, nor have I received the '$2300 Accessory Bundle'. I have made repeated attempts to get a date as to when my items will arrive, to no avail. I have been put off a number of times by [redacted]' staff, by them blaming it on Brother or strikes.Desired Settlement: The items promised or purchased me from Brother or [redacted] whom ever is responsible:

1) Brother Scan & Cut Machine (CM550DX) in original purchase agreement

2) '$2300 Dream Machine Accessory Bundle' in original purchase agreement

3) $50 Prepaid [redacted] gift card, for purchasing a Brother Scan & Cut (CM550DX) in original purchase agreement

4) Accessories (Thread, cutting blades, etc.) for machines totaling $500 for loss of income, resolution

Business

Response:

Dear[redacted]This letter is to follow up from your Revdex.com Complaint that wasfiled in regards not receiving the necessary accessories you promised duringthe purchase from [redacted]. Brother has followed up with [redacted] andthey advised us you have received the Scan N Cut machine and the $50 pre paidgift card. They informed us that the luggage for the VX8500D has not arrivedyet.After further investigation there was an error in processing the order in whichthe luggage was not sent to this dealer. We have corrected this error andprocessing the luggage to be shipped out by Monday, June 1st , 2015. Theyshould be receiving this luggage sometime next week, which you will receive afollow up call from [redacted] Sew & Vac. We do apologize for any inconveniencethis delay has caused you. If you have any further questions please contact meat [redacted] Ext.[redacted] Monday through Friday from 9:00 to 5:00 pm EST.Sincerely,Mike F[redacted]Customer RelationsBrother International

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I was unaware that a response was required. I am doing so now. I havereceived the Brother Scan and Cut Machine. I have still not received theprepaid [redacted] card for the purchase. I have also not received the DreamMachine Bundle. It was stated to ship on June 1, however has not beenreceived as of today. Sorry I misunderstood the initial response.Thanks for your help with this matter.

Regards,

Business

Response:

Dear Revdex.com,We have confirmed with the dealer that luggage arrived on Tuesday, June 9, 2015 mid-afternoon via [redacted] Our sales representative was onsite for this delivery which confirmed that luggage was picked up by [redacted] on June 9, 2015. Brother has been advised that this issue has been resolved by the dealer.If you have any furhter quesions please contact me at [redacted] Monday through Friday from 9:00am to 5:00pm EST.Sincerely,Mike F[redacted]Customer Relations

Review: My 8-month old sewing machine broke internally today and now just makes a whirling noise. It came with a 12-month warranty. I contacted Brother Sewing and they gave me the run-around and transferred me:

Chat Transcript

17:41:36 [[redacted]] I just bought it in December. It just broke something inside and now just makes a whirling noise when I push the pedal.

17:45:36 [redacted]] Support for your model is being handled by another department and they are not available at this time. I am unable to transfer you over via chat. I am sorry. Please contact the department at [redacted] They are open Monday - Friday from 8:00 am - 5:00 pm CST.Desired Settlement: What they think is fair.

Business

Response:

Dear Revdex.com,Brother has attempted to reach out to [redacted] twice on Friday August 29th 2014 but were unable to leave a voice message. We tried again on Wednesday September 3, 2014 and there was an issue of communication with the customer and the call was lost. Our agent called back and went to voice message this time and a message was left. Our customer service number is [redacted] which are opened Monday through Friday from 9:00am to 7:00 pm EST.Best Regards,Customer RelationsBrother International

Consumer

Response:

Review: [redacted]

I am rejecting this response because: If possible, I prefer to be contacted via E-mail at [redacted]Seeing how I went down to their nearest Service Center in [redacted] for repair and was rejected because my machine cost so little, even though it's brand new - it's the least they can do for resolution.

Regards,

Business

Response:

Dear Revdex.com,Sometimes troubleshooting can very in depth and detailed which can not be via email. We have made every attempt to contact [redacted] to troubleshoot his issue. He can bring the machine to one of our Authorized Servcie Centers in his area if he does not want to troubleshoot the problem. Brother will cover any mechincal or electronical error the machine might have under the one (1) year manufacture warranty from the purcahse date. [redacted] will have to bring the machine there with his proof of purchase. The link below will bring [redacted] to our Authorized Service Centershttp://www.brother-usa.com/service/Best Regards,Customer RelationsBrother International

Review: I have a Brother HL-1240 printer and MFC-9840CDW multi-function unit. When I bought the HL-1240 in 2008, it crumples one out of every few pages. I exchanged it for the same unit in 2009, but it has the same issue.

The 9840 has always had tons of issues. For one, if one of the 4 ink cartridges is empty, the scanner and fax on the machine will quit working even though they have nothing to do with the toner. A few days ago, it also kept saying it was out of paper even though there is a ton of paper in it.Desired Settlement: I'm tired of fighting with Brother on its low quality products. Brother needs to send me a refund on these units, so I can buy a ** brand multi-function unit instead. I contacted Brother executives but still do not have a refund. Thank you.

Business

Response:

Your e-maiis to [redacted] and numerous e-mails you have sent to Brother employees at our corporate office regarding difficulties you are experiencing with your Brother machines have been forwarded to me for reply.

As you have been previously advised, if you would like to seek a refund, please contact the store where the products were purchased and inquire about their refund policies. Brother cannot interfere or dictate the refund and/or return policies of retail stores; however we will fully stand behind the terms of the warranty that came with your Brother products.

Brother does offer free technical support on all of our products for the life of the machine even if the manufacturer's warranty has expired. Normally. troubleshooting the problem over the phone can resolve the issue. If you do not want to troubleshoot the problem (5), Brother can provide you with an Authorized Service Center (“ASC”) in your area. The customer is responsible for all costs of the diagnostics performed by the ASC, along with any parts and labor that might be needed.

In the meantime. we trust that you will cease and desist all e-mail communication with Brother employees that have no involvement in customer service related issues whatsoever and with your issue in particular. We hereby place you on notice that if this behavior continues, your e-mail address will be blocked. In addition, Brother reserves the right to take any action to protect its interest and that of its employees.

If you would like to continue to troubleshoot the problem you are experiencing with your Brother

products, please contact [redacted] at [redacted] or via email [redacted]@brother.com rrange for specific time that would accommodate you, this of course

during normal business hours.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

1.

Of course I will continue to contact Brother

until they resolve the issue. Obviously, I won’t be ceasing or deceasing

contacting Brother or filing consumer complaints until that time. I won’t

be taken advantage of.

2.

The past few days, I have contacted Brother

technical support. On the MFC-9840CDW unit, Brother alluded that for the

scanning to work, all 4 ink cartridges must be full. However, ink is not

used when scanning, so the machine should still let me. On the HL-1240,

Brother refused to do anything about pages being crumpled when printing.

They said I would have to have it repaired at my own expense, even though it’s

always done this.

3.

They’re Brother’s products, and they certainly

can take the items back and mail a refund check. It’s easy. I can

walk Brother through the process if they wish. Once I receive a refund

check on these 2 machines, the complaint will be closed. It’s that

simple.

Regards,

Business

Response:

Dear Revdex.com,

As we stated in our follow up response to [redacted] dated 11/1/13 from

our Senior Corporate Counsel and Legal Director, [redacted] (which we

have attached) Brother offers free technical support on the life of our product

(s). [redacted] has been provided the correct information he needs to

contact our customer support to troubleshoot the problem. Again, if [redacted]

[redacted] would like to pursue a refund on his Brother products (s) he will need

to contact the place of purchase, to inquiry about their refund and or return

policy. Brother International will not

interfere or dictate refund and or return polices of retail stores.

Brother has

provided [redacted] with all the proper information and have explained thoroughly

what needs to be done. We thank you in

advance for your consideration in closing this complaint as “resolved”. If you

have any further questions or would like to discuss this case more I can be

reached at [redacted]

Best Regards,

Executive Office

Brother International

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The store I bought it from didn't make the crappy products. Furthermore, Brother would not be interfering with the store's return policy because the refund would be coming from the store. It would be coming from Brother.

Regards,

Review: I buoght MFC-9130CW Printer on 10/28/2014 from [redacted] online with Square Trade Warranty. Since I bought this printer, its' Scan Function is not working properly. So I called Brother Customer Service-[redacted] to solve this problem. That time agent did troubleshooting by phone, and after that it was working for 2 to 5 days and after that again I have to faced same problem. I called lots of time to Customer service and every time after troubleshooting it was working for few days and after that same problem. So finally I called on 08/18/15 and explained everything to agent, and he told me that machine is defective so return it. And for that agent gave me Ref. No. [redacted]. I talked with Seller [redacted] but they said that machine is under warranty of manufacturer so they can take it back and not the [redacted] as per their return policy. So on 08/20/15 I called to Brother Cust. Service. But they just collect my same and same detail like name and phone number and model no. only and put me on hold up to 1 hrs or more and finally they cut/hanged up the phone. I called 6 times on same day, but they just collect my personnel details only and didn't help me out, they just transfer my call one agent to others' and made fun with me. Finally at 6 P.M. (PT) one agent told me that call tomorrow.

I am calling them since 10 months for same printer issue/problem and till today they didn't solve it OR they don't want to give me any other options, like repair or exchange. OR they don't want to take care to solve my problem. They behave like DATA Collect Center. Every time when I called they asked me about my phone number because if phone gone a disconnect, they can call me back. But after 6 times call disconnected, they didn't call me back and I called them with all my same detail only...even they didn't keep my previous called details. Simply.. They don't have interest to resolve my printer problem.Desired Settlement: I want my printer will work properly as per they described it's functions. ASAP. And If they want to repair it OR replace it, meanwhile I need other option/ Printer for running my business.

Business

Response:

Dear Revdex.com,On August 18th, 2015 [redacted] contacted our support for an unable to scanissue. We were able to resolve his issue and [redacted] inquired about multiplepages of being scanned. Our agent explained this. [redacted] did not like thosemethods which he inquired about a refund. This is when we explained to him thatBrother does not offer refunds on products that are not purchased directly fromBrother International. We then referred the customer back to the place ofpurchase (which in this case was [redacted]). Brother cannot interfere nor dictate refund orreturn policies of retail stores; however we will fully stand behind the termsof the warranty that came with your Brother printer. Furthertroubleshooting does need to be completed if [redacted] is still experiencing anissue with scanning. We would be morethan happy to arrange a convenient day and time that one of our software technicianscan contact the customer. This is ofcourse is under our normal business hours Monday –Friday (9:00am to 6:30EST). To arrange for this I may be bereached at [redacted] Monday- Friday from 9:00am to 5:00 pm EST. Sincerely,Mike F[redacted]Executive OfficeBrotherInternational

Consumer

Response:

WE ARE READY IF BROTHER TECHNICIAN WILL COME AT OUR HOME AND CHECK THE PRINTER/MACHINE AS SOON AS POSSIBLE. BECAUSE WE HAVE A PROBLEM SINCE PAST 10 MONTHS. PLEASE LET ME KNOW DATE AND TIME BY E-MAIL ADDRESS: [redacted] OR BY CELL PHONE#[redacted]. THANKS FOR YOUR RESPONSE.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,