Brown Community Management, Inc.

I reject this because a year and a half ago a disputed with the builder was never mentioned.  There was no follow up on there part after the estimate.  It is 5 days short of 60 days since I have contacted them in writing.  This is just another way to push it off and hope I leave them alone so it doesn't get fixed.

After traversing 3 companies/strategies to manage a community with excessive deferred maintenance, in a challenging higher population density location, with large income distribution, and with significant deficiencies in previous management records/resident rapport/etc... you get the idea..! Brown has matched the appropriate resources to rebound our community. Thank you to Tennille and Brown himself for quite simply keeping your promises and exceeding our expectations.

We have received Mr. [redacted]'s Follow up response to our Response Letter sent back to the Revdex.com on May 30, 2014. While we empathize with the situation, Brown Community Management does not have the authority to waive the fines beyond a one-[redacted]er courtesy waiver which was previously completed on this homeowner's account, as this is a function that rests with the Board of Directors.

We have forwarded Mr. [redacted]'s initial complaint letter, our response letter, and the homeowner's follow up response letter to the Board of Directors at [redacted]t Homeowners Association. We have formally requested that the Board review the matter and render a decision as to whether or not the fine will be authorized to be waived. Therefore, there is nothing further that Brown Community Management can do until the Board of Directors renders a decision about the matter. Upon the Board coming to a decision, we will notify Mr. [redacted] if the dispute was waived or denied. If

Thank you for allowing us an opportunity to continue trying to resolve the matter for this homeowner.

This management company is the absolute worst. The access gates are broken. I was returning from grocery shopping. I tried to call them but of course they close for lunch; which is an ongoing issue for me. Sometimes people actually work and can only call on their lunch break but they are closed so you can't reach anyone. When you leave messages for Kim G[redacted], she doesn't respond unless it is something benefitting her or the company. I tried to call Brown PM to get into the gates but the emergency number given when you call the main line only allows you to leave a message!!!! I had groceries in my car, it's 110 outside and nobody answering their phone!!!! Unbelievable. Their service is awful. If you are looking for a property management company DO NOT USE BROWN PROPERTY MANAGEMENT.

Thank you for the opportunity to review and respond to the complaint filed by [redacted]. It is always our desire to exceed expectations so we assure you this type of complaint  is taken very seriously.

In researching Mr. [redacted]'s complaint, we have reviewed both the community's...

CC&Rs and Mr. [redacted]'s lot file. The CC&Rs require homeowners to maintain their yards in a weed free and attractive manner. This information can be found in  section  8.2,  Lot  Owner's Responsibility, of the Declaration. Each homeowner in the community is held to the same standards for complying with the CC&Rs.

Mr. [redacted] moved into [redacted]t in June 2009; since that [redacted]e he has received over 25 violation letters, of which, 17 were specifically for weeds accumulating on his lot. As previously discussed with Mr. [redacted], Brown Community Management does not have the authority to remove the fines from his account. He has been advised that a written dispute must be submitted for the Board of Directors to review for a decision at their next board meeting. The dispute process is also listed on each fine notice.

We apologize that Mr. [redacted] feels he has been treated unfairly, but please understand that Brown Community Management has been contracted by the Association to manage their compliance process and it is beyond our authority to reverse the fines without board approval.

 

Thank you for allowing us an opportunity to provide an explanation

Please see the attached response letter. This letter contains private information that should not be displayed publically based on the FDCPA.Thank you for the opportunity to review and respond to the complaint filed by [redacted]. It is always our desire to exceed expectations so we...

assure you this type of complaint is taken very seriously.On Wednesday April 1, 2015 we received the Revdex.com complaint from Mr. [redacted] stating several concerns.• Concern 1 - HOA management company changed without his knowledge.o [redacted] Property Owners' Association transitioned from First ServiceResidential to Brown Community Management (BCM) on September 1,2014. During the transition, BCM was provided with the owner's mailing addresses.  A welcome letter and information regarding payment options were sent to all of the owners. The documents informed the owners of the transition and provided them with BCM's contact information.• Concern 2 -Payments made to the previous management company are missing.o Mr. [redacted] was contacted on April 1st after receiving his Revdex.comcomplaint. Upon reviewing his account ledger he believed there were payments missing that were mailed to First Service Residential. Upon researching the disputed payments, we confirmed that all payments were properly credited to his account.• Concern 3 - A lien was placed on his home.o Based on the April1st conversation with Mr. [redacted], all payments wereproperly credited to the account. Our records indicate the account became past due in September 2014.  Many attempts were made to contact Mr. [redacted] by phone and mail in November and December 2014. When we did not receive a response to our messages, a Notice of Lien was recorded on2/23115 and a copy was sent to the property address. o In speaking with Mr. [redacted] he noted his mail should have been forwarded, but he also stated that the service may not have been renewed with the post office. In addition, copies of his checks reflect the [redacted] property address as the return address. Therefore, everything that BCM received from First Service Residential and the homeowner had theproperty address, which is the address used for all of the BCMcorrespondence.• Concern 4- Letter received on the March 17, 2015 allowed him 14 days to resolve the HOA violations, but then he was informed on the March 31, 2015 that fees were assessed prior to the 14 days.o The Association has established a CC&R compliance program to notify homeowners when their property is not in compliance. Two notices are sent to the owner prior to charging a fine. Upon issuing the 3rd, and subsequent notices, a fine is charged to the account. On 3/18/15 three non-compliance letters were sent to Mr. [redacted], two of the letters were 3rd notices and one was a 6th notice. Fines were charged to the account for each notice on3/18/15. As of April 2nd, no further fines have been charged to the account.o Copies of the non-compliance letters are available upon request.• Concern 5 - He did not receive an itemized copy of his ledger as requested.o On 3/17/15 Mr. [redacted] spoke with Lizzie Gonzalez and requested his account ledger. The ledger was sent via email that very day. On April1st,Mr. [redacted] verified the email address was accurate.o We are placing another copy of the ledger in the mail today.Mr. [redacted]'s dispute regarding the fees and fines charged to his account will be forwarded to the Board of Directors for review at their April16,  2015 meeting. The community manager, [redacted], will notify him ofthe Board's decision.Please note that Brown Community Management is an acting agent for the Association and is responsible for enforcing the decisions made by the Board ofDirectors. We feel it would be better served to address this complaint directly with the Board of Directors.

Thank you for the opportunity to review and respond to the complaint filed by [redacted].It is always our desire to exceed expectations so we assure you this type of complaint is taken very seriously.In speaking with [redacted] this afternoon we realized that her payment from October 2014 was...

not cashed. She is in the process of remitting a new payment as a replacement. Receiving a past due notice when you have sent your payment  is always a concerning situation. To assist her we have agreed to make an adjustment to some of the fees charged as a result of her payment not reaching our office.It is our hope that today's interaction has resolved this dispute ;however ,if there are any additional questions or concerns Iam happy to assist [redacted] directly.

Thank you for the opportunity to review and respond to the complaint filed by [redacted]. It is always our desire to exceed expectations so we assure you this type of complaint is taken very seriously.In researching  Mr. [redacted] 's complaint, the Manager ([redacted]) has been...

working with the Developer and the electrician to remedy the issue. The community has suffered some setbacks as a result of a previous builder making adjustments to the wiring of the lights, which caused them to not work. The Developer has committed to send the funds required to have the lights repaired by 8-13-14. They have also committed to clean up the construction site. [redacted] will continue to stay in constant communication with the Developer and Mr. [redacted] until this issue is resolved.We apologize that Mr. [redacted] feels the community is in disrepair, we are working diligently to make the community a safe place for the residents.Thank you for allowing us an opportunity to provide an explanation.

Attached is the response to Ms. [redacted] complaint. Please be advised that it contains confidential account information that should not be available for review on the public website. We also feel the complaint involves actions completed at the Board's direction and would be better served if...

she discussed it directly with the Board of Directors. We ask that the Revdex.com consider not including this as a BCM complaint as it pertains to actions completed on behalf of the Board.Sincerely,[redacted]

We have received Mr. [redacted]'s Follow up response to our Response Letter sent back to the Revdex.com on May 30, 2014. While we empathize with the situation, Brown Community Management does not have the authority to waive the fines beyond a one-[redacted]er courtesy waiver which was previously completed on this homeowner's account, as this is a function that rests with the Board of Directors.

We have forwarded Mr. [redacted]'s initial complaint letter, our response letter, and the homeowner's follow up response letter to the Board of Directors at [redacted]t Homeowners Association. We have formally requested that the Board review the matter and render a decision as to whether or not the fine will be authorized to be waived. Therefore, there is nothing further that Brown Community Management can do until the Board of Directors renders a decision about the matter. Upon the Board coming to a decision, we will notify Mr. [redacted] if the dispute was waived or denied. If

Thank you for allowing us an opportunity to continue trying to resolve the matter for this homeowner.

Thank

you for the opportunity to respond. The Ciento Condominium Association is

governed by a board of directors. Brown Community...

Management is the managing

agent and we take direction from the board with regard to matters of the

Association. Therefore, with regard to the request for car damages to be paid,

Brown Community Management does not make that decision. That decision is made

by the Association's board of directors. To that point, this incident has

been addressed through different avenues. The community manager presented [redacted] (Ciento Tenant) request to have [redacted]' car repaired by the Association to the

board of directors and the board denied this request. The Association's attorney,

[redacted], advised the association to have the [redacted] file a claim through

the Association’s insurance. The claim was denied because the adjuster found no

evidence that the association or the association’s gate were responsible for

the damage. There have been a multitude of emails that have been exchanged

between the community manager, [redacted], [redacted], the attorney, and the insurance rep.

Since

The Ciento Condominium Association is governed by a board of directors, the

appropriate forum to address the directors is at a board meeting. The next

meeting is scheduled for [redacted] at [redacted] in the Associations east

meeting room.
Sincerely,
Courtland B[redacted]    
Financial Services Manager
Brown Community Management

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1) Brown Management has to forward all the email/mail tentatives to communicate with me. I have records of my, I want to see who responded to my email and when. Last letter of complaints I received was on August 19 with the picture of house side wall I attached unpainted( 04/2014) and painted (07/2014) pictures of property. Mrs. [redacted] Johnson ignored my emails. When I asked her what color should I have repainted the house, she said the only color she had was for the break walls. It took me 2 months to recover the original color and it hasn't been throught Brown Management.  I'm attaching a copy of the conversation/emails I shared with [redacted] in regard to house in need to be painted and colors.Thank you Regards,

The situation with the referenced condominium unit involved an alleged construction defect.  No lawsuit was filed, but the Condominium Association’s Board of Directors and its legal...

counsel, along with management company representatives, negotiated with the developer to remediate all alleged defects as soon as possible.  Please note that the developer invoked its legal rights, under Arizona statutes and the Association’s governing documents, to make the repairs using its own contractors.  The developer would not agree to reimburse the Association for repairs; consequently, the Board would not authorize the use of the Association’s funds to make the repairs.  Based on recent developments in negotiations with the developer, this unit is on a list for repairs to be completed within the next sixty (60) days.As the Association’s management company, we have been working diligently with the Board and the developer to resolve these alleged construction defect issues as soon as possible.

Thank you for allowing us to respond again.  Perhaps this may help clarify that we were not involved in the decisions affecting this complainant.  We are requesting that this complaint be closed.  Our reasons for this request are simple and self-evident:

 

1. The Complainant is directing his complaint to the wrong party.  As a managing agent, we have no authority to make policy decisions that would have an impact on the members of the  Association. 

 

2. As the Agent, we are required by contract to implement Policy decisions (made by a board of directors elected by homeowners, including the complainant).

 

Accordingly, in this instance we were not authorized by the Association to make the repairs requested by the complainant, since his was one of the units identified to be repaired by the developer.  As noted previously, due to very recent developments in the Association’s negotiations with the developer, this unit is on a list to be repaired within the next sixty (60) days.  To reiterate, the schedule was not ours to determine.

 

3. We believe we have provided the Revdex.com with enough evidence to warrant closing this complaint.  Please note that we have contacted the complainant by mail and by telephone with an update regarding the schedule for repairs.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thanks for contacting Brown Community Management company trying to resolve my issue. After reading the response written by Mr. [redacted], we think the information he provided is inconsistent with what he provided previously and it is not directly related to our complaint about two fines that he imposed on our account due to weed violations. On April 9, 2014, Mr. [redacted] wrote to us that there have been total 13 violations on our property since we took the ownership; however, on the  response letter he wrote to you, he stated there have been 25 violations, of which 17 violations were due to weeds. Below is a copy of message on one of his emails he wrote to us on April 8, 2014. It states, "there have been 13 different violations".  We wonder how Brown Management or Mr. [redacted] managed to keep the record but each *time he provided the number of violations, he provided differently.

"On Wednesday, April 9, 2014 11:51 AM, [redacted] <[redacted]>wrote:

[redacted],

In addition to the $25 fine that you previously received, I just performed another compliance tour yesterday and the weeds are still there (near the utility box).  This fourth violation results in a $50 fine.  In reviewing your CC & R history since you acquired the property in June 2009, there have been 13 different violations at the residence over the five year period comprised of Trash/Recycle containers being left out and Weeds accumulating on the property.  Additionally, I have courteously previously waived late fees and collection fees on your account.  It would be very helpful if you would improve the front yard maintenance in a timely manner.  Weeds grow, but you need to treat the weed growth frequently and continuously. "

Regardless of the information of how many violations he had on his records, our complain to him or Brown Community Management this time is that the fines he imposed on our accounts on April 8 ($50 fine) and an earlier day ($25 fine) due to weed violations were not correct. We don't think we had weeds on these days. We don't see any weed on the picture he took on April 8 and he did not provide any evident or picture that he imposed the fine of $25 on an earlier day. We asked Mr. [redacted] to review the pictures or evident and provide the information how the violations were determined. We also ask Mr. [redacted] to manage his record better so each time he provides the account history, the result will be consistent from one report to another. 

Mr. did advised us to write the dispute to the board of directors and send it to him instead of sending it directly to the board of directors.  He would forward dispute  to the board of directors. We did not send the dispute letter to him since we don't feel comfortable and trusting to send to him directly. 

Thanks again for helping us on contacting Brown Community Management to get our issue resolved. If you need any further information, please do hesitate to contact us through email or phone number [redacted]..

Sincerely,

Thank you for the opportunity to respond to this complaint.  We as the management company are not setting policy or authorized to settle disputes between the homeowner and the homeowner's association.  We are contracted by the Association to process payments and perform...

the tasks the Association requires.

Mr. [redacted] has been made aware on numerous occasions of the payment due dates and grace periods.  The payments are due on the 1st of the month, with a late fee after the 15th.  Mr. [redacted] has acknowledged this (see attached correspondence), but has made payments after the due date and grace period on numerous occasions.  Please note that we as the management company do not receive income from late fees, so we have no reason to want the customer's payments to be late, or to "hold" payments.

As detailed in the attached correspondence, Mr. [redacted] has been invited to address the Board of Directors of the Homeowners Association at their meetings, to discuss his disputes, but he has declined.  Mr. [redacted] has been asked to provide pictures of the "paint" he says was spilled on his walls when trees were trimmed.  To date he has declined.  Mr. [redacted] did receive a parking violation for a vehicle that apparently was not related to his lot, and that violation was closed, and the fine waived.

Finally, Mr. [redacted] has been extremely abusive in his conversations with our representatives, to the point where they find it very difficult to converse with him.  Since he refuses to address the Board of Directors in a meeting. we have done everything we can at this point to assist in resolving his dispute with his Homeowners Association.

Thank you for letting us review and respond to the complaint filed by [redacted] regarding the [redacted].The letter referenced in Ms. [redacted] complaint was written by [redacted], the President of the Surveillance Committee (SC). The SC asked Brown Community Management (BCM) to...

mail the letter to the owners on their behalf, a common duty of an Administrator. BCM is not able to comment on the contents of the letter since BCM was not the author.BCM has elected to sever our relationship with the Association as of October 31, 2014. Further concerns regarding the decisions made by the SC should be addressed directly with the SC at the General Assembly meeting.If you have any additional questions, please do not hesitate to contact me at ###-###-####

Please find attached our response letter and documentation. Please note the documents contain confidential account information and should not be available to the public.Thanks,[redacted]Brown Community Management

Review: Brown Management sent out a letter to all homeowners of our Association slandering 18 home owners of this Association, without cause. Several of the owners slandered in the letter have asked for an apology from Brown Management for allowing such a letter to be sent out.They also want a letter,which they will provide, with an explanation of their position in the disagreement that Brown and the Association President have with this group. Brown has also sent to all owners, supposed copies of letters which they had sent out earlier, which were in fact altered and very different from the original letters sent out to the Board and to the slandered owners. Some letters are signed but the altered ones are not. They are being passed off as original letters. The letters not only slander owners but ask the membership not to vote for any of these owners in the upcoming election. I have emailed Mr. [redacted] on at least two occasions to ask him to rectify this very unprofessional business practice. He has never once tried to contact me to discuss this issue or meet my demands.Desired Settlement: The slandered owners expect a full apology from Brown and the Association President along with a letter provided to Brown from the effected owners to be sent out at their own expense by mail and by email to all owners of our Association as soon as possible. The election referred to is on Oct 4,2014 so notice needs to go to all owners in time for them to reevaluate their decisions.

Business

Response:

Thank you for letting us review and respond to the complaint filed by [redacted] regarding the [redacted].The letter referenced in Ms. [redacted] complaint was written by [redacted], the President of the Surveillance Committee (SC). The SC asked Brown Community Management (BCM) to mail the letter to the owners on their behalf, a common duty of an Administrator. BCM is not able to comment on the contents of the letter since BCM was not the author.BCM has elected to sever our relationship with the Association as of October 31, 2014. Further concerns regarding the decisions made by the SC should be addressed directly with the SC at the General Assembly meeting.If you have any additional questions, please do not hesitate to contact me at ###-###-####

Review: On Feb 2014 I received a letter from Brown Manag. in regard to "unapproved architectural change of outside home. I replied immediately ( phone call and left a message) and asked for a picture to see the unauthorized change. No one from Brown Manag. called me back OR SENT ME A PICTURE. On March 17 2004 I sent an email to [redacted] Johnson, Community Manager, in regard to same issue. I also invited a rapresentative to meet me at the property to show me the unathorized change and asked for address to send HOA Payment. [redacted] Johnson replied to me with an email indicating block wall needs to be painted, and outside home needs to be painted. I responded to Mrs. Johnson that blocks have been painted infact and that I drove the neighboor to see if every blocks wall matched and that no ones actually do. I explained to her that there will always be a slighly difference in the color tone due to the sunlight and the heat that unfortunately keep shading the color of house next door that painted its blocks few months before my. No mailing address for payment was adviced by Mrs. Johnson. In regard to outside house, I did ask Mrs. Johnson an extension to complete the painting till July 2014. She sent me an email indicating that she was going to follow up with me in July 2014. I never heard from her. In midtime outside house has been painted. On August 27 2014 I received a third complaint from Brown Manag. that outside house needed to be painted and they attached a picture of outside house dated 04/2014. I wrote on the same day an email to Mrs. Johnson to notify her that outside house has been painted and that outside wasn't looking as in the picture dated 04/14. I also complained that Brown Manag. sent me an old picture and didn't bother to take an updated one with the scope to fine me $100. I also brought to her attention that Brown Management is harrassing me with letter, complaints, etc... about same issue over and over when a time extension was granted by herself on July 2014. Mrs. Johnson hasn't respond to me as of today. 10 days ago I received another letter that Brown Management has been assessed another fine of $100 again because house hasnn't been painted. I'm attaching the pictures of walls unpainted and walls painted as a proof that outside house has been painted. I immediately ASKED FOR ALL THE FINE ASSESSED TO BE DISMISSED.Desired Settlement: I IMMEDIATELY ASK FOR ALL THE FINE ASSESSED IN REGARD TO OUTSIDE HOUSE NEEDS TO BE PAINTED TO BE DISMISSED.

I IMMEDIATELY REQUEST THE MAILING ADDRESS TO MAIL HOA PAYMENTS. PAYMENTS WILL BE MAILED WITH NO LATE FEE AS BROWN MANAGEMENT FAILED TO RESPOND TO MY EMAIL.

Business

Response:

Attached is the response to Ms. [redacted] complaint. Please be advised that it contains confidential account information that should not be available for review on the public website. We also feel the complaint involves actions completed at the Board's direction and would be better served if she discussed it directly with the Board of Directors. We ask that the Revdex.com consider not including this as a BCM complaint as it pertains to actions completed on behalf of the Board.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.1) Brown Management has to forward all the email/mail tentatives to communicate with me. I have records of my, I want to see who responded to my email and when. Last letter of complaints I received was on August 19 with the picture of house side wall I attached unpainted( 04/2014) and painted (07/2014) pictures of property. Mrs. [redacted] Johnson ignored my emails. When I asked her what color should I have repainted the house, she said the only color she had was for the break walls. It took me 2 months to recover the original color and it hasn't been throught Brown Management. I'm attaching a copy of the conversation/emails I shared with [redacted] in regard to house in need to be painted and colors.Thank you Regards,

Business

Response:

Please find attached our response letter and documentation. Please note the documents contain confidential account information and should not be available to the public.Thanks,[redacted]Brown Community Management