Brown Community Management, Inc.

Review: Property management company is not responsive and they are cashing my monthly checks and sending me notices that they have not received payment. I have bank receipts that shows they are cashing the checks but I received a delinquent notice. they don't respond to emails or phone callsDesired Settlement: I want them to fix my account to show that I am current and that they have received payments and I want to be more responsive

Business

Response:

Thank you for the opportunity to review and respond to the complaint filed by [redacted].It is always our desire to exceed expectations so we assure you this type of complaint is taken very seriously.In speaking with [redacted] this afternoon we realized that her payment from October 2014 was not cashed. She is in the process of remitting a new payment as a replacement. Receiving a past due notice when you have sent your payment is always a concerning situation. To assist her we have agreed to make an adjustment to some of the fees charged as a result of her payment not reaching our office.It is our hope that today's interaction has resolved this dispute ;however ,if there are any additional questions or concerns Iam happy to assist [redacted] directly.

Review: A change in HOA management companies occurred without my knowledge. I contacted my renter and he informed me that he had not received any communication about a change in HOA management companies as well... I continued to pay my HOA fees to the original management company and they have cashed all my checks. I called that company to check on the balance and was informed at that time that my HOA is now managed by BROWN MANAGMENT. I called brown management to check on status of account and was informed that they have placed a LEAN on my home due to No payment. I have been in constant contact with BROWN MANAGMENT and updated all my contact information with them on March 17th. On March 17th I was sent a letter about removing some lights and fixing a cable wire with a 14 day notice before fee's will occur. All requested upgrades/services were fixed on March 28th to ensure I stay in good standing with BROWN MANAGEMENT. I have even paid $500 to ensure a good status with the company while I work out obtaining my funds from the last HOA company "First Residential". I called today 3/31 to obtain help to make an online payment and was informed by BROWN MANAGMENT that they have assessed fee's to my account for all potential violations.... Excuse me...but today is still not the end of the 14 day period I was provided and Fees have already been assessed!!!!!Desired Settlement: Business ethics and practices seem to not be on the forefront of their business and I have received nothing but run-around from Brown Management as I have tried to work through this problem as soon as a problem was identified. I feel as though Brown Management is not willing to work with me or even review the request to remove the recent fee's that was billed to me as identified above.

I request Brown Management call the old management company to verify my story is accurate and that the old HOA Company did indeed cash all my HOA payments extending back to August when the Change in Management companies occurred. I am sure there is contractual agreement between the two management companies to protect homeowners in this situation when a change in managements team occur - such as forwarding all payments to new management team and denying payments from being cashed by old management team . I also request that they remove any and all fees applied to my property as Identified above... Including the LIEN that was placed on my home.... I also request that I receive and Itemized copy of all charges and fees that have occurred on my account. I still have not received this even though it was requested on DAY 1 of this issue. I have no problem obtaining counsel in this issue if an agreeable resolution is not reached.

Business

Response:

Please see the attached response letter. This letter contains private information that should not be displayed publically based on the FDCPA.Thank you for the opportunity to review and respond to the complaint filed by [redacted]. It is always our desire to exceed expectations so we assure you this type of complaint is taken very seriously.On Wednesday April 1, 2015 we received the Revdex.com complaint from Mr. [redacted] stating several concerns.• Concern 1 - HOA management company changed without his knowledge.o [redacted] Property Owners' Association transitioned from First ServiceResidential to Brown Community Management (BCM) on September 1,2014. During the transition, BCM was provided with the owner's mailing addresses. A welcome letter and information regarding payment options were sent to all of the owners. The documents informed the owners of the transition and provided them with BCM's contact information.• Concern 2 -Payments made to the previous management company are missing.o Mr. [redacted] was contacted on April 1st after receiving his Revdex.comcomplaint. Upon reviewing his account ledger he believed there were payments missing that were mailed to First Service Residential. Upon researching the disputed payments, we confirmed that all payments were properly credited to his account.• Concern 3 - A lien was placed on his home.o Based on the April1st conversation with Mr. [redacted], all payments wereproperly credited to the account. Our records indicate the account became past due in September 2014. Many attempts were made to contact Mr. [redacted] by phone and mail in November and December 2014. When we did not receive a response to our messages, a Notice of Lien was recorded on2/23115 and a copy was sent to the property address. o In speaking with Mr. [redacted] he noted his mail should have been forwarded, but he also stated that the service may not have been renewed with the post office. In addition, copies of his checks reflect the [redacted] property address as the return address. Therefore, everything that BCM received from First Service Residential and the homeowner had theproperty address, which is the address used for all of the BCMcorrespondence.• Concern 4- Letter received on the March 17, 2015 allowed him 14 days to resolve the HOA violations, but then he was informed on the March 31, 2015 that fees were assessed prior to the 14 days.o The Association has established a CC&R compliance program to notify homeowners when their property is not in compliance. Two notices are sent to the owner prior to charging a fine. Upon issuing the 3rd, and subsequent notices, a fine is charged to the account. On 3/18/15 three non-compliance letters were sent to Mr. [redacted], two of the letters were 3rd notices and one was a 6th notice. Fines were charged to the account for each notice on3/18/15. As of April 2nd, no further fines have been charged to the account.o Copies of the non-compliance letters are available upon request.• Concern 5 - He did not receive an itemized copy of his ledger as requested.o On 3/17/15 Mr. [redacted] spoke with Lizzie Gonzalez and requested his account ledger. The ledger was sent via email that very day. On April1st,Mr. [redacted] verified the email address was accurate.o We are placing another copy of the ledger in the mail today.Mr. [redacted]'s dispute regarding the fees and fines charged to his account will be forwarded to the Board of Directors for review at their April16, 2015 meeting. The community manager, [redacted], will notify him ofthe Board's decision.Please note that Brown Community Management is an acting agent for the Association and is responsible for enforcing the decisions made by the Board ofDirectors. We feel it would be better served to address this complaint directly with the Board of Directors.

Since moving into this community I have had nothing but ill feelings and bad vibes from the Property management Company. The first 90 days I lived here I was getting fines, fines for things that were not applicable to my address. Trailers, weeds, leaves in the yard, ect. I would call the HOA associate to let them know it was not the address listed. She said she'd take of it, and then the next two weeks I'd receive yet another fine, that was doubled for non compliance to a previous violation. Again, I'd call and they said it was taken care, which it was not. I had to physically drive to the office with note in had to get it taken care of. Within the first year of living here we were "tagged" with multiple violations, oddly enough none of them came with proof (such as a photo) that it was even our address. I had to verbally threaten them with a lawsuit for harassment if they sent out another non-compliant letter to my address. Incompetent people running this operation!!
It also took over a year and a half to get color approval to paint my house. Every color I choose they denied. At the time I submitted my choices there were no palate choices on record for our community, but I guess our President, who is older than dirt, didn't like the choice, so it was denied??
I have recently been on the phone with the HOA Associate for our Sub regarding not only City violations but CCR violations as well. I am given promises that letters will be going out for the addresses in violation. I have yet to see these properties fixed/repaired as of yet May 2015.
Brown Management is allowing my property value to decline for lack of doing their job that we as home owners pay them for.

Brown Management is the worst management company I have ever dealt with. For the 5 years I have lived here, they have been managing our property and it was early on that I started wondering if there was some nepotism happening with someone in the HOA because it is mind boggling that this company is still running our complex. The latest incident was about an exterior building paint job. In February, I was told that the painting would be started sometime in April and we would need to remove all furniture from our decks - I live on the 2nd floor and have a 500 square foot deck that is filled with furniture. Friends were planning to fly in for a visit April 21st, so I requested that our 4 unit complex be left until after May 1st and I made the suggestion that perhaps we could switch out with another building of which there are 27 and many that are unoccupied as the complex is made up mainly of out of town owners. I was told by our manager that this was not possible, this was a flat out NO. In March I received the firm schedule and saw that our building was to be prepped and painted on April 27th. Our guests depart on the 29th so I decided that I would work around this date as best as possible. On Monday April 20 at 4pm I arrived home to see a note on my door telling me to clear off my deck as they were preparing to paint on Weds April 22nd ( my guests were arriving the next morning on Tuesday.) I emailed our manager to ask them to wait until the 27th to start as it said in the documents. I explained the situation and told him that I did not want my living area filled with outdoor furniture. He told me I needed to read the documents more carefully as the start date was the 22nd or the 23rd (he wasn't sure). I asked him to show me where he saw these dates. He found the document and said, "it does say the 27th but the preparation is starting on the 22nd" (there was nothing stating this, the document stated the preparation and painting would start on the 27th.) I again requested that my villa not be painted until the 27th and he again told me it was impossible. I then requested the name and number of the company doing the painting and he refused to give it to me. In the end I found it, called the company, spoke with the project manager and asked if they would not paint until after the 27th as originally planned and he agreed. This could have all been avoided with the manager granting the original request or even looking into the possibility. Our manager and his company work for me and the other owners but it sure doesn't feel that way. This is the latest in a series of ridiculous and costly, yet easily resolvable situations that the company has allowed to escalate. There are so many ridiculous aspects to this situation but one of them that really makes me shake my head is that they would put notes on people's doors and not follow that up with an email. They know that more than half of the owners are snowbirds and are gone by mid April. We have out of town neighbors who hired movers to remove their deck furniture and those people did not see the note on their door because they had already left for the season. In this day and age, it does not make sense to not follow up with an email. After I brought that to the manager's attention he then sent out an email to everyone stating: "The painting company asks that all owners respect the workers responsibilities in order to perform their work as contracted." If the manager and his team had respect for all the home owners, not just a few, we would enjoy living here much more than we do.

Review: We received warning a letter on March 3rd, 2014 from HOA complaining weeds were growing in the front yard. This letter had a picture showing weeds and asked us to correct the violations within 14 days or they would impose a fine of 25 dollars. We immediately corrected the violation but after 14days, they sent us another letter saying weeds were on front yard and this letter did not have any picture. We checked the front yard but we did not see any weeds. After receiving the warning letter on March 3rd, 2014, we had the front yard maintained very often to make sure no weeds were growing. We contacted them on April 9th, 2014 to ask them waive the fine since we believed the yard was clean after March 3rd; however, they denied our request and told us they imposed another fine of 50 dollars due to weeds were seen on April 8th. A few days later, we received the letter dated on April 8 with picture showing the front yard, and imposed a 50 dollars fine. We checked the front yard again but we could not find any weeds. We reviewed their picture but did not see any weeds either. All we saw on the picture was the light blue color stain from the spray chemical. We contacted them and let them know we did not see any weeds and this [redacted]e they used very impolite language to answer, insulting us for not taking the responsibility to maintain our yard. Below is quoted from their reply,

"How can you contest that you don’t have weeds or that you shouldn’t be fined for them! They are in the photograph next to the utility box. You need to maintain your lot free of weeds, all the [redacted]e, not only when I site you with violations. It appears that you are unwilling to take responsibility for your yard maintenance and you frequently disregard the Association Rules and Regulations as well as the CC & R’s resulting in numerous violation letters. If you want to dispute this further, than you can write an appeal letter to the Board of Directors, send to me via email and I will forward it to them to review, along with your CC & R compliance report. They will decide if the fine will be waived or not."

We still have the picture they sent us on April 8, when they imposed a 50 dollar fine and I can send it to you for reviewing. We believed Brown Management practiced business unethically and may violate the racism on imposing charge and answering our questions. We asked them to remove the fines since we believe we corrected all the violations when we received the warning.Desired Settlement: Remove the fines and correct the way to practice business in more ethical and professional way.

Business

Response:

Thank you for the opportunity to review and respond to the complaint filed by [redacted]. It is always our desire to exceed expectations so we assure you this type of complaint is taken very seriously.

In researching Mr. [redacted]'s complaint, we have reviewed both the community's CC&Rs and Mr. [redacted]'s lot file. The CC&Rs require homeowners to maintain their yards in a weed free and attractive manner. This information can be found in section 8.2, Lot Owner's Responsibility, of the Declaration. Each homeowner in the community is held to the same standards for complying with the CC&Rs.

Mr. [redacted] moved into [redacted]t in June 2009; since that [redacted]e he has received over 25 violation letters, of which, 17 were specifically for weeds accumulating on his lot. As previously discussed with Mr. [redacted], Brown Community Management does not have the authority to remove the fines from his account. He has been advised that a written dispute must be submitted for the Board of Directors to review for a decision at their next board meeting. The dispute process is also listed on each fine notice.

We apologize that Mr. [redacted] feels he has been treated unfairly, but please understand that Brown Community Management has been contracted by the Association to manage their compliance process and it is beyond our authority to reverse the fines without board approval.

Thank you for allowing us an opportunity to provide an explanation

With over 15 years of experience in the field, Ms. Lawton is an asset to both the community and the business. Her professionalism and dedication to the community are only bolstered by the fairness and impartialness that she shows when dealing with management issues as they arise. Not only does Ms. Lawton come highly recommended from myself, but she is a welcome addition to any community she may serve.

Review: La última reunión a la que convocó la Asociación fue en Noviembre de 2011. En esa junta prometieron arreglar los jardines y dar mantenimiento a las áreas comunes, sin embargo la situación no ha cambiado. Por ejemplo en Feb. 5, 2013 cortaron cerca de mi casa alrededor de 20 Pinos, cuando hablé con [redacted], entonces Gerenta de la Asociación, dijo que era necesario quitar los árboles y me dijo que podarían las plantas para que en el verano florecieran. Por supuesto la razón de quitar árboles fue ahorrarse el riego de los mismos.

En Mayo 30, 2013 alguien de la constructora [redacted], removió una tapa del hidrante ubicado en N. [redacted], di aviso para que limpiaran el lodo y la grava (piedras) que con el chorro de agua se removieron del parque. Al día siguiente limpiaron la calle pero hoy a 9 meses sigue esa área sin tierra, sin plantas y sin grava.

En Noviembre 4, 2013 insistí con reponer la tierra y grava que por el problema del hidrante faltaba, así mismo solicité conectaran el riego a una maseta que desde que compré la casa tenía riego y el Jefe de jardineros dijo que en masetas no ponían riego, aún cuando hay otras tres masetas en mi área, inclusive una de ellas en mi casa con riego. Le dije que las plantas ya no las cortaban, ni les daban forma y me dijo que la idea es que estén en forma natural, lo cual traduzco a descuidado porque solo recortan lo necesario para que no obstruya el paso de los peatones.

El pasado Febrero 19 del presente año, al contactar a [redacted] me contestó [redacted] diciéndome que era la nueva gerente. Con mala actitud la respuesta a mi carta con quejas por la falta de limpieza, por la falta de alumbrado público, etc. me dijo que no podía contestarme por no saber exactamente qué es lo que yo le pedía. Le he dado direcciones exactas de los desperfectos y sencillamente no arreglan nada y si cobran mensualmente $100.00

Agradecería me informaran si Revdex.com puede hacer algo al respecto o me informen a qué institución me puedo dirigir.

De antemano gracias por la atención que se sirva prestar a la presente y estoy a sus órdenes para cualquier aclaración en el teléfono [redacted] entre 11:00 am y 2:00 pm.

Atentamente,

Revdex.com TRANSLATION:

The last meeting convened by the Asssociation was in November 2011. During that meeting, they promised to fix the gardens and perform maintenance on common areas. However, the situation has not changed. For example, on February 5, 2013, they cut around 20 pine trees near my home. When I spoke to [redacted], at that time, General Manager of the Association, she told me it was necessary to cut the trees and that they would trim the plants so they could flourish in the summer. Of course, the reason they cut the trees was to save on watering them. On May 30, 2013, someone from the construction company [redacted], removed a lid off of the hydrant located at N. [redacted]. I provided them notice to clean the mud and gravel (rocks), that with the water, were moved away from the park. The next day, they cleaned the area but 9 months later, that area is still without dirt, plants or gravel.On November 4th 2013, I insisted they replace the dirt and gravel that were missing because of the hydrant issue. Likewise, I requested they connect irrigation to a flower pot that had irrigation since I bought the house. The landscaping manager said they could not put irrigation on flower pots; even though there are three other flower pots with a watering system in my area, one in my home. I told them they no longer cut the plants or shape them, and they told me the idea was to give them natural form, which I translate to unmaintained because they only trim what is necessary to not obstruct the pedestrian walkway. On February 19 of the present year, in an effort to reach [redacted], [redacted] answered, who told me she was the new General Manager. With a bad attitude, in response to my letter regarding the lack of maintenance, lack of public lighting, etc., she said she could not respond because she didn’t now know exactly what I was asking for. I have given her exact directions on the imperfections and they simply do not fix anything; but they do charge the monthly $100.I would appreciate if you could tell me if Revdex.com can do something about this matter or inform me which institution to turn to. Thank you in advance for your attention. I am available by telephone [redacted] from 11 a.m. to 2:00 p.m. Sincerely, [redacted].Desired Settlement: Que cambien de compañía de Jardinería, antes estuvo [redacted] que trabajaba muy bien y que integren una Mesa Directiva (Board of Directors) con juntas anuales.

Revdex.com TRANSLATION:

I would like for them to change the landscaping company. Prior, there was [redacted] who worked very well. And for them to integrate a Board of Directors with annual meetings.

Business

Response:

March 10, 2014

Revdex.com

4428 N. 12th Street

Phoenix, AZ 85014-4585

Attention: [redacted]

Re: [redacted]

ID # [redacted]

Dear [redacted],

Thank you for the opportunity to review and respond to the complaint filed by [redacted]. It is always our desire to exceed expectations so we assure you this type of complaint is taken very seriously.

In researching Ms. [redacted]'s complaints, we feel it important to mention the Association is still under Declarant control as [redacted] continues to build homes and controls the assets of the Association. [redacted] Management is not unable to sign contracts on behalf of the Association nor are we authorized to spend monies without express permission beyond utilities, signed contracts or emergency repairs above $500.

Ms. [redacted] stated that there has not been a meeting since November 2011; this is accurate. The [redacted] manager, [redacted], as well as previous [redacted] managers, has made recommendations to the previous builders that a "town hall" type of meeting be held at least annually. The governing documents do not require this but we do agree with Ms. [redacted]'s assertion that it would benefit the membership and builder. [redacted] will continue to press for this type of meeting to happen by requesting the Declarant to approve holding this meeting. Additionally, homeowners can approach [redacted] directly by visiting the model homes at the [redacted] and speaking to the [redacted] representative staffed on site. Ms. [redacted] has communicated this to Ms. [redacted] previously, though it is our understanding that Ms. [redacted] is unwilling to do so.

Ms. [redacted] is accurate that a fire hydrant flooded an area and washed away gravel and plants. [redacted] has worked with the current landscape company to obtain a proposal to replenish this area with gravel and plant material. This has been approved and will be scheduled to be completed by the landscapers within the month of March of this year.

Ms. [redacted] is requesting that a light pole be installed in a park area by the Association. Light pole installations are very expensive to install, typically costing $4,000-$6,000.

[redacted] does not have the authority to approve such an installation and has passed along the recommendation to the Declarant, but this has not been approved at this time.

Ms. [redacted] correctly asserted that the Association removed 20 trees; these trees were determined by an arborist to be deficient and diseased which created a liability for the Association as they were precariously leaning towards the street, walls and towards homes. The Association did not want to risk losing one of these trees in a storm and having it fall onto personal property or common areas and cause damage or potentially harm an individual.

Ms. [redacted] mentioned that she would like an irrigation line run to a potted plant but that the landscapers told her that they would not run the line. This is also correct as the Association does not permit homeowners to add to or install additional landscaping in the front yards as they are maintained by the Association. The potted plants that do exist in the [redacted] are in the common areas near Monuments, not in the front yards of homeowners. Any potted plants in homeowner yards would be in violation of the Convenants, Conditions and Restrictions of the Association.

Lastly, Ms. [redacted] lives in a [redacted] whereby the front yard landscaping is maintained by the Association as part of the monthly assessments collected from the membership. The Association has retained [redacted] Landscape as the landscape contractor to maintain the common areas and the front yard landscaping. [redacted] follows the horticultural teachings of the [redacted].) for landscape including plant renovations. This type of landscaping is quite prevalent in Arizona and matches the type of landscaping requested by the Declarant. [redacted] foreman [redacted] has met with Ms. [redacted] on at least two occasions at the [redacted] and her home to explain to her the process of landscaping. Ms. [redacted] is requesting that [redacted] have their landscape contract terminated, however that is not the wish of the Declarant, [redacted]. [redacted] has performed a good job at the [redacted].

Thank you for allowing us to provide an explanation and if there are additional concerns or questions, please feel free to contact me directly at [redacted].

Sincerely,

VP of Operations

[redacted] Management

[redacted]management.com

###-###-####

I find this company very efficient in handling issues with the Home owners association. They are professional and have the resources to help the HOA as needed.

Brown Community Management Inc. is the company that manages River Run where we own a condo. Sherrie C[redacted] is the Community Manager. I have worked with Sherrie on a number of occasions and she was always very polite, responsive, and professional. Recently, I have spoken with Sherrie to address two seperate matters, and each time she was outstanding. In my first contact I spoke with someone other than Sherrie to request a copy of the CC&R for the HOA. The person I spoke with stated that Sherrie was not in today, but I could leave a message and she would return my call. I did not expect to hear from Sherrie until the next day but she responded that very evening. Fantastic. The second contact was regarding three missing roof tiles. Sherrie responded immediately to address this problem. Her work effort and customer service is second to none. Thank you Brown Management for having Sherrie C[redacted] as our Community Manager for the River Run Community.

Our [redacted] contracted with Brown Management after a disappointing experience with another property management company. After 1.5 hrs, we now have definite goals, a positive financial profile and are completing much need property improvements.
Thank you Brown & Raven P[redacted]!

As president of the board of a 132 townhouse [redacted], I've been working closely with Brown Management for a number of years. Their service and commitment have been outstanding.
Our [redacted] had another company manage the property for a very long time, and until we retained Brown Management, we didn't know what we were missing. Now our communications have improved, management support has deepened, collections have dramatically increased, and board meetings run smoothly.
I recommend Brown Management without reservations.

Review: Brown community management is responsible for maintenance at townhouse common areas. The lighting in these areas has been in disrepair for 12 days. Multiple email contacts have been made with the Brown 's representative to get the lights fixed. We are assured the lights will be fixed, but have seen no action. This is a recurring safety issue that has been pointed out multiple times. Multiple requests over the past year has been made to Brown requesting the lights be fixed.Desired Settlement: electrical issues around lights are permanently fixed, instead of the apparent patch job that happens once every couple months.

Business

Response:

Thank you for the opportunity to review and respond to the complaint filed by [redacted]. It is always our desire to exceed expectations so we assure you this type of complaint is taken very seriously.In researching Mr. [redacted] 's complaint, the Manager ([redacted]) has been working with the Developer and the electrician to remedy the issue. The community has suffered some setbacks as a result of a previous builder making adjustments to the wiring of the lights, which caused them to not work. The Developer has committed to send the funds required to have the lights repaired by 8-13-14. They have also committed to clean up the construction site. [redacted] will continue to stay in constant communication with the Developer and Mr. [redacted] until this issue is resolved.We apologize that Mr. [redacted] feels the community is in disrepair, we are working diligently to make the community a safe place for the residents.Thank you for allowing us an opportunity to provide an explanation.

I was new to a community that they manage and had questions about my first bill. I called them and asked for an explanation of the bill and was treated horribly. The woman repeatedly interrupted me and just repeated numbers over and over again with absolutely no explanation. She finally said she could just send me the breakdown and I need to contact the community directly.
If you are unable to explain the bill that you are sending to me the please do not leave your number at the top for "billing inquiries" it leads to a very bad experience and now I have very little faith in the appropriation of funds if you cannot even justify a bill.

Masters of extortion. Failed to process a payment I made over the phone and then didn't tell me about it for 11 months. Rejected the automatic payments from my bank account for 3 months in a row, only to threaten me with legal action for nonpayment all the while accumulating late fees and 'collections fees' even though they were the ones rejecting payments.
Their idea of landscaping is hiring a crew to walk around at 5:30 on Monday mornings with leaf blowers and blow all the things from the street into my doorway. The only time they trim the trees is when the city threatens to stop trash collection. Zero communication about meetings, or anything else.
If you are ever in a position to buy a property in a community they manage, run, don't walk, away.

The absolute worst and rudest company I have ever dealt with.

Not only do they fine CONSTANTLY for petty ridiculous issues, they have tow trucks constantly sweeping the area to tow cars out that are parked incorrectly.

On top of this their last "Christmas" letter, wished everyone happy holidays and what not but of course at the end of the letter stated more less "REMEMBER FOLKS IF YOU DON'T PAY US WE TAKE YOUR HOUSE", something to that effect, completely unnecessary and obnoxious.

I make payments an entire year in advance as I have since I moved there in 2009 and there has never been an issue and have been reminded every time my payment is due.

This year I was not reminded, plus my father had passed on December 2nd so I was exactly thinking about this and saw that I had a fine of $100-$200 for late fees. I attempted to call numerous times to fix this and not once did I receive a call back. I even searched online and absolutely NO contact information other than the phone that nobody answers.

I somehow finally received an email from someone in the neighborhood who happened to know it. When I attempted to email this person, they gave me no explanation and directed me to the website which directs me to [redacted] of [redacted] and if you were to go on this site, it is very confusing and makes absolutely zero sense on how this pertains to the HOA getting their money. Even with a check by mail the address and who to make the check out to is unclear.

After many emails this individual refused to answer the following questions:

How much is the total owed from January 2013 to January 2014?

Who do I make the check out to?

What is the address I send the check to?

Just absolutely refused to answer, I would have sworn she was toying with me.

I advised them I would not be paying their late fees as I have been paying a year in advance every year and I was not notified that money was due, refused to answer their phones and answer voice mails and on top of that made it very difficult and impossible to understand HOW to get money to them.

I finally got a hold of this woman's manager who basically said, it's not our problem, you are suppose to remember, it's not our responsibility to remind you to pay when your year is up, and if you don't pay the late fees we are going to put a lien on your house. Just real nasty. After me and her had words, I hung up very angry.

Eventually I got a few letters saying "notice of lien recording" "notice of lien of assessment" and when I attempted to contact this new individual he gave me to his manager and this woman...let me just say, I saw red when speaking to her. She advised me she was fully aware of the situation and said I was telling the HOA I wanted my account "BABY SITTED" and that I was "HOLDING THEM HOSTAGE" just really obnoxious, ridiculous, completely unprofessional and rude. I am not sure who these people think they are?

I have no problem paying my HOA dues, like I mentioned I pay a whole year in advance so we don't have to deal with each other, but I refuse to pay these people their "late fees", especially after all this.

As a matter of fact I would not have even had a problem with paying this small fee if:

1. I could have reached them the first 50 attempts.

2. The people I spoke to were polite, even if they said, I am sorry, we have to stand by the fee, all I was asking is that they were respectful about it and talked to me like a human being.

3. Did not insult me over and over.

Now I have to go find a lawyer, go to court and both of us have to spend thousands of dollars over what started as a $100 fee.

Unbelievable...