Brown, E.B. Opticians-Hearing Centers

Hello, My name is Steve from Tri County we are sorry about the delay but some times the trans actions take a little longer. Also some time when you transfer from one deal to another they will just carry it over and apply it. But in this case the did not so the refund is ready to be sent out today....

The check number you can look for is [redacted] and the amount would be for $623.00. I am very sorry for the delay but if you ever have questions please feel free to call me " Steve F[redacted] " @ [redacted]. I hope this will take care of any questions and your money will be there shortly. Again I'm sorry for the delay. Steve F[redacted]

I told the man several times that the floor mat was not the issue as I was lifting up on the gas pedal with my foot nothing was pushing it down. He basically said I was lying. My truck is not safe to be on the road yet they send me home in it anyway. 
I am rejecting this response because:
Regards,
[redacted]

I agree to go to arbitration.

Good morning, I talked to the [redacted] yesterday on the 13th and talked with Mr. [redacted] I let him know that the check was sent to U.S. Bank and his car was paid off and there would be no balance that he would owe. We have to be funded on the parent deal before the pay off is complete in case...

something doesn't verify and there would be problems funding the deal. Then refinancing the one we paid off back into the customers name would be difficult. Today his tags should be in and I also told him I would call him as soon as they arrive. Please let me know if there's anything else we can do. Thank you Steve F[redacted]

Customer brought vehicle into Tri-County Chrysler Feb 05 2015. RO# 183493. The lower and upper ball joint was replaced.
Customer picked vehicle up Feb 09 2015.
Customer contacted me on March 16 or 17 about concern with repair. He stated the ball joints were missing a dust shield and the Antilock...

Brake sensor wire had rubbed through and his ABS light was on. He stated he wanted to send a copy of an estimate to repair those items. I stated our policy is that we must have the vehicle brought back to our shop to confirm any issues  and repair if needed. Mr [redacted] made an appointment to drop truck off on April 20th for inspections and any needed repairs.
On April 20th, Mr. [redacted] brought the truck to the shop. At that time, Mr [redacted] produced a bill from S.O.S LLC in Streetsboro of $607.26, which $315.60 was the repair of the dust shield and ABS sensor. I again advised Mr [redacted] that he brought  the vehicle into us so we could verify and repair. Mr. [redacted] took it upon himself to get vehicle repaired before we could verify. This is why as a customer goodwill we advised the customer we would pay for the parts.
Thank you,
Commercial Truck Service Manager

We did apolgize to Mr. [redacted] for not notfying him that vehicle was not at the dealership. That was the fault of the salesperson and our Call Manager. [redacted] did advise us that the customer did arrive after 8 pm which is past our closing time. We, with the customer permission, will...

reimburese his cost of fuel for drving for Westerville. We are sorry for his inconvenience and will work harder for better communication from our salespeople and managers.
Thank you,
[redacted]
Vice-President
Tri-County Chrysler Dodge Jeep

Our Finance Manager [redacted] contacted [redacted] Credit Union to understand procedure of canceling their gap insurance. The check was mailed to them last week and then [redacted] will send customer funds. Customer advised us once recieves funds will close case with Revdex.com.

I am rejecting this response because:  the dealership is not taking responsibility for its terrible performance.

Customer contacted Tri-County Chrysler on 6/18/2015 to purchase 2008 Dodge Ram 1500 stk #[redacted]. The customer contacted the salesman Andy L[redacted] by phone. The customer stated to Andy that he wanted to be at $350 a month while trading in his 2001 Ford F150 that was financed through [redacted]...

Financial. This loan is also in the name of Mr. [redacted] and [redacted].
The customer stated to Mr. L[redacted] that due to credit issues and living in Dresden he wanted to proceed to see if he could trade-in the Ford and stay at $350 a month. The saleman proceeded to get a credit statement from Mr. [redacted] over the phone on both himself and [redacted]. The salesperson then asked a security question as what Mr. [redacted] mother maiden-name was and he responded "[redacted]" and asked Miss [redacted]s mother maiden-name which was "[redacted]".  Once we secured information we then ran credit bureaus with their permission. We then took a detailed trade appraisal of Mr. [redacted] Ford pickup truck since he could not bring in to appraise.
Also Mr [redacted] contacted [redacted] Financial himself (because they would not release payoff permission to Tri-County Chrysler,  the customer needed to call them to release to us) to get the payoff information faxed to Tri-County Chrysler. We attempted in securing loan for them. 
Based on Mr. [redacted] calling into the dealership to work a deal (ie him calling [redacted] for payoff on Ford, trade appraisal, credit information such as monthly income, etc) we do not understand how he is mislead.
Thank you,
[redacted]
General Manager
Tri-County Chrysler Dodge Jeep

[redacted], our Service Manager,  has been in contact with the customer and will resolve problem with customer.
Thanks,

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me as long as the amount of refund is  the correct amount. The amount still continues to be a mystery to me.

No they did not know my credit was poor till they pulled it and were told not to do hard hit ,also they did not do any kind of financing with me at all ,plus I didnt asked to do finance this was suppose to be to see about lease option plus they didnt have authority to run credit report which indeed includes that they falsify report has it had and old address from over 1 year ago , I have papers here to back this up, they dont want to settle this with us , been told 1 thing and they done totally the oppisite what said plus being told was doing only soft hit , cause my fiancee told me we didnt want hard hit cause it would bring score down plus this stay on report for 2 yrs have that on paper also.they were what we needed for our truck to get another vehicle they didnt want to work with us on that either cause a finance company holds title and that what they need to get released and they were told that , if they can do that , then we can get a vehicle we didnt lie to them at all . my score was above 600 before they pulled credit. I feel they should pay to have my credit report straighten up that they  screw up , I have all paper work to show how many times it was pulled .

We stand by our first response that customer purchased vehicle 60 days before his Revdex.com complaint. Due to time we were not able to look at vehicle to confirm customer issue.
 
Please contact Brian J[redacted], General Manger, for any questions.
 
Brian J[redacted]
Tri_county Chrysler

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

I wanted to get back to you some way to let you know that after much careful consideration and review of all the documentation that it is I who was wrong!!!!!  I do not mind telling you that taking advice from Jealous use to be friends is not a healthy thing to accept.  I was...

wrong..  Tri-County has been nothing but up and up with me all along.  They tried very hard to get me to understand  but I was not listening.  I do now have a full grasp of the situation!  I want you to know that team at Tri-Countyhas been superb through all of this.  Personally Steve Farrell, Mike Smith and Mychello Fazio all were there to help.  I really should be thanking them for bring so patient and accommodating.  Please accept my humble apology for there inconvenience and yours.     [redacted]

We cannot resolve the issue for this customer. We have tried to secure financing for Mr. [redacted] on a vehicle for him.  Mr. [redacted] credit was poor before we pulled his credit. We did try to do our best to get him financed.[redacted]Tri-County Chrysler