BRP US, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I contend that the reported missing clamp was due to the explosion and that the repairs which consisted of replacing an inferior plastic in line bleeder valve on the fuel line and replacing a fuel filter that in all brp's publications regarding the repair refers to it being able to be done by any reasonably mechanical person.These parts were not only replaced by a reasonably mechanical person but in fact they were replaced by a licenced Airframe and power plant mechanic that works for Gulf stream aero space a supervising mechanic for some of the most sought after business jets in the industry.I am sure that the mechanics at BRP are well trained but I would dare to Say they do not possess the level of credentialing that my mechanic posesesI asked him about the clamp that BRP aledges was in properly secured or omitted He asked if the engine had been removed and any further investigation had been done to see if the clamp had been destroyed as a result of the blast and could be located in the engine compartment or the sub hull of the machine.Ms.*** advised me that a photographic investigation had been done and that was all the due diligence that was requiredTo which my mechanic advised in the industry he works in they stop at nothing to ensure the safety of any and all of their customersApparently that is not the case with BRP in my experience.As was earlier mentioned in my previous statement the Polaris dealer I took it to had no idea what to do and upon returning my damaged machine to me he stated and I quote we just did what they told us to do because we've never dealt with anything like this before.But was very eager to have me sign paperwork that was reportedly supplied to him by BRP I refused to sign any paper work supplied by BRP in an attempt to exsonerate themselves from responsibility.So here we are and I have over 40,dollars worth of BRP machines that I feel are a possible explosions waiting to happenI feel BRP has no interest in customer service or safety and I will never buy another product from them again.And will campaign to ensure that none of my friends or family are victim of their inferior products.I asked for their help I did not lawyer up and blast them publicly I asked for even just help in finding a hull to replace the one I had that is damaged at my expense no effort will be put forth by BRP in regard to my machine.That is terrible loyalty to a customer that has been nothing but loyal to them.I think possibly this fact is due to the fact there are several class action suits in regard to my very complaint.Shame on them for allowing people to be put at risk .SHAME !
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I rejected because they only gave me an exetension of the warranty that is not any good if the warranty was any good I would never have contacted Revdex.com
Regards,
*** ***

We recently received your letter dated November 7, which contained Mr***'s additional comment regarding his dissatisfaction with BRP's offer No new information was provided; therefore, we will unable to offer any additional assistance to Mr***. *** *** BRP US Inc

From: *** *** ***>Date: Wed, Apr 29, at 10:PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: "[email protected]" Hi,BRP called and told me they would contact the dealerThey did say that they
could see how the dealer may have got confused and told me that the boat I purchased had the titanium washers because the PWC's for the same year as my boat got them but not my boatThey said Berts should have doubled checked before telling me thatI haven't heard back from them after they said they would contact the dealer. Thanks,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The statement is incorrect whereas Mosites Motorsports picked up the ATV in January with no charge to the customer. They would not fix or touch anything without charge of approx$They did no work even for no charge. January also did not have this issues of a bent tie rod. The ATV has been ridden but no frequently. They did not offer to take care of a few small items that were needed as well and with no charge. We did not decline the offer as it was never offered to us. The basis we have for you to provide a trade or refund is the fact that this vehicle should not of been experiencing ANY problems in January as we picked it up for purchase in December 2013. My husband is very familiar with these recreational vehicles as we have Honda & Polaris brands. No problems throughout ownership. I strongly believe this was an unsatisfactory unit off the assembly line. Not only do we know this, folks at this Mosites Dealership have mentioned that they have been receiving several complaints similiar to this. My husband continually administered the ATV with oil, but kept burning off the manifest. He adjusted the chain accordingly as needed. Bolts should not just break with a small size kid riding in a back yard. We never hauled to an open field or mud pits so how much damage can a kid do in a back yard. Please reopen this case and see justice to refund the ATV as Cis not fully accomodating the needed request. Mosites's information to you in January and May of is inaccurate. I spoke with the wrong associates in the beginning months. I spoke to Norm the salesman, *** the store manager, and *** the service manager. Finally this last round, I suddenly got to speak to the manager of the store. Please review with Mosites again as I know there have been other issues with CAN-AM. It's a young boy who received this at christmas, full price, no sale, tried to purchase local dealer, had one month and started problems. Now how much can a kid ride an ATV in Pittsburgh weather. My husband did the necessary maintenance.Mosites NEVER offered to do anywork free of charge. The service manager said to my husband at point, "How do I know you are not driving this through a pond" . What was that suppose to mean? We literally live miles from the dealer in a neighborhoon. No damage could of been done in that short of time. Our Honda ATV and Polaris side by side run perfect in the hands of my husband. Please revisit and offer a trade or refund
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Mr. Rogers' dealership, recently replaced the engine in his 2014 Can-Am Spyder.  That corrected the oil leak that the dealership found.  He now has it back.  As a gesture of goodwill, we offered and he accepted a Parts, Accessories and Clothing (PAC) credit in the amount of...

$500.  He has already used that credit at the dealership.  I called him to find out whether he has used the roadster since he got it back from the dealership.  I left a message and have not yet received a telephone call back.   [redacted]BRP Coordinator – Legal Support – Ski-Doo, Sea-Doo & Can-Am7575 Bombardier Court | Wausau | Wisconsin | USA | 54401T 715.847-6828 | F 262.884.5789 or 715.847.6879www.brp.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I never received ANY services that were covered by the warranty. I paid for all services listed. The dealership notified me that they had found the cause of the problem that made the wheel fall off, and that BRP agreed to repair that part, but whenever she pointed out that this was the case that they had denied repair already, she was told that BRP denied ALL repairs. My question was that if the dealer notified me that they found the defective part that caused the wheel to fall off, and BRP agreed to replace that part, then why did they deny ALL repairs after she made them aware of the case. I would like an explanation.

BRP does not license this product. BRP gave licensing privileges to a manufacturer who then manufactured the product. Under www.seascooter.com at the bottom of the website it states: SEA-DOO® and the BRP logo are trademarks of Bombardier Recreational Products Inc.or its affiliates, used under license by StallionSport. For more information on SEA-DOO products, visit www.sea-doo.comFor all inquiries, please contact Stallion Sport Copyright 2009, Stallion Sport All Rights Reserved. Legal NoticePlease refer to either Stallion Sports at [email protected] for further information. BRP does not have anything to do with replacing your SeaScooter as BRP does not make this product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We will be replacing the inner (sun) shield for Mr. [redacted]  [redacted]BRP Coordinator – Legal Support – Ski-Doo, Sea-Doo & Can-Am[redacted]
* [redacted] ** [redacted] ** [redacted]
[redacted]

Mr.  [redacted]’s experience was unfortunate, but was not found to have been caused by a manufacturing defect.  BRP complied with the terms of the Limited Warranty and the extended service contract.  Once those periods expire, a consumer is responsible for arranging for additional extended care coverage and/or for insuring the watercraft for such things as bodily injury, property damage, liability, medical payments and/or theft. There are no warranty bulletins or safety campaigns on this model/year watercraft for the type of incident that Mr. [redacted] experienced.  BRP continually monitors reports of the product quality.  Had there been a safety issue with this model/year watercraft, owners of the craft would have been notified a long time ago. The paperwork that Mr. [redacted] was asked to sign was to acknowledge receipt of the delivery of the watercraft. We have closed our investigation into this matter.  
[redacted] BRP US Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although it did take them several more days than it should have in the end it all worked out. The legal dept. of BRP granted me a warranty extension after being denied the first time by customer service. I have zero hard feelings towards BRP or it's staff, I just needed action to be taken quickly and correctly. This is my second Spyder i've owned so i've invested over $50k with BRP and deserved everything that I asked for. In the end I am satisfied with the results just not the time frame.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

As Ms. [redacted] stated, she reached an agreement with her dealer wherein he offered to take back the watercraft and pay off the remaining balance on the loan.  By doing so, the dealer assumed an up-front substantial financial responsibility and the costs associated with reselling the...

watercraft.  Since this was an agreement between the dealership and the consumer, BRP is unable to get involved.  As a manufacturer, BRP's responsibility is to uphold the limited warranty which we have done.  It is for these reasons that BRP will be unable refund any money to Ms. [redacted].  [redacted] BRP US Inc.

This will acknowledge your letter dated June 16, 2016 regarding the above case number. We are working on this case with the customer and the dealership. Thank you. [redacted]
BRP US Inc.

This is in response to your recent letter regarding Mr. [redacted] wishes for BRP to offer some assistance toward his 2006 Sea-Doo® RXT model.  We agree with Mr. [redacted] that the decision in his case took more time than was initially anticipated.  This was partly due to time...

constraints on various parties involved in the investigation.  We understand that this may have added some frustration to the situation.  However, we disagree with his inference that BRP does not care about safety.  As stated on our Web site (www.brp.com) and carried out in our daily operational activities:  We (BRP) are committed to provide products that are safe and in compliance with all applicable laws and regulations established for the protection of consumers. More specifically, BRP is committed to the following actions:Integrating generally accepted product safety principles in product design, engineering, testing, manufacturing, marketing and after-sales services;Practicing state-of-the-art methodologies related to product safety evaluation;Providing clear and accurate product safety information to our customers; andUndertaking appropriate and timely investigations and corrective actions, when necessary, in response to product safety concerns.Mr. [redacted] questioned our not issuing a press release regarding his incident.  When appropriate BRP communicates both safety and other information to purchasers of its products.   No safety recalls were ever issued in relation to this model/year Sea-Doo watercraft.  In fact, there weren’t any warranty claims submitted for the watercraft throughout the warranty period, which expired on March 7, 2008.  At the time of the occurrence, the watercraft was out of BRP’s care and control for more than seven (7) years.   During that time, there were pre-/post- season and regular maintenance opportunities which are recommended to be performed by an authorized Sea-Doo dealership.  These types of services are not reported to BRP.  Through the photographs submitted to us, we know that parts were replaced on the watercraft prior to the date of the incident.  The reason for the repairs and the validity of the repairs were not monitored by BRP. In closing, our position in this matter remains as previously conveyed to Mr. [redacted].   We will be unable to offer any assistance to him.  It is unfortunate that he did not have insurance to cover his loss.  [redacted] BRP US Inc.

I writing to tell you that we contacted Mr. [redacted] about the power unit that he needs for the plow on his Can-Am side-by-side vehicle (SSV).  We recently shipped the part to an area dealership.  His SSV is out of warranty.  As a gesture of goodwill, we've offered to cover the...

cost of the part as long as he pays an authorized dealership to install it.  I notified him of this today.  He will be contacting me back in the near future to let me know if he accepts our offer. [redacted] BRP US Inc. Telephone:  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As stated, repeatedly, the dealer is NO LONGER IN BUSINESS...WE HAVE NO WAY OF PURSUING A RESOLUTION WITH THEM!  At the VERY LEAST, we would like BRP to cover the cost of the proper clutch and installation.
Regards,
[redacted]