Bryan's Fashions

The Revdex.com has misdirected this billing complaint to the Quality, Risk, and Regulatory Office at [redacted] Hospital and Medical Center As this is is a billing issue, we have redirected the complaint to our billing office, Patient Financial Services, with request for their follow-up Denise B [redacted] Risk Analy

StJoseph's Hospital and Medical Center has reviewed this complaint, and the care provided, on separate occasions No new information is available and our review findings remain the same We will provide no further response to this complaintRespectfully, [redacted] Patient Relations Specialist

I went to your new Goodyear, AZ facility this afternoon for what I thought might be a UTI. Without recalling the entire experience here I want to tell you how very disappointed and borderline angry I became. I feel there was no dignity for me, the patient today. Upon checking in I provided the documentation requested and asked what the co-pay was and the gal at the front desk said we'd take care of that later, she wanted to get me checked in. I was informed at the end of my visit when I was checking out that my co-pay due was $200 and I almost fell over...I was totally shocked. I took out my insurance card and sure enough, EMERGENCY room co-pay was indeed $200. Here is where my anger resonates from...the deceitful manner in which Dignity Health collected my co-pay. Yes, I now realize the building says "Emergency Room"...not feeling well I did not associate those words with an actual emergency room such as a hospital with overnight patients, day surgeries, etc. The gal at the front desk also said "Emergency Room" and again...never connected it. Probably the most despicable part is that Dignity's co-pay is collected at the END OF THE VISIT (not the normal practice) and now I know why. Had I been told the co-pay would be $200 at the check-in I would have chosen to leave. Dignity preys upon people not feeling well by their shady payment practices. Dignity should fully disclose their payment methodology so patients can make an informed decision whether or not they wish to stay and be treated. Dignity's physician on duty was absolutely no help; it was like he graced me with his presence in the room. Dr. told me that he did not think it was a UTI, yet he gave me a prescription for an antibiotic for 3 days and told me to see my regular Dr. I told him that I did not have a primary Dr. yet and he gave me 2 names. Dr. told me he thought I probably pulled a muscle...really, that's his discussion? I told him that I did fitness boxing 2x/week and am in pretty good shape...I think I would know if I had pulled something; Dr. would not even discuss why the pain comes and goes...I don't think that is typical of a pulled muscle...but then I am not the Dr. So I got to pay $200 for nothing.

I am a victim at the Dignity hospitalI walk myself to the hospital just requesting if I can see a doctor, they told me to go to the ERI told them that I don't have insurance cause I didn't want the crazy billsThey hold me for about 3hrs and have received a bill of $ and a separate charge for the physician of $Please! Never go to Dignity

The Revdex.com has misdirected this billing complaint to the Quality, Risk, and Regulatory Office at *** *** Hospital and Medical Center. As this is is a billing issue, we have redirected the complaint to our billing office, Patient Financial Services, with request for their
follow-up
Denise B*** Risk Analy

This billing complaint was incorrectly forwarded to the attention of *** ***, Vice-President of Care Management at *** *** *** *** *** ***. The billing issue identified in the complaint is related to *** *** *** *** and a Dignity Health ***
*** physician; Ms*** does not provide oversight of the Chandler facility. The billing complaint has been directed to the attention of Dignity Health *** *** *** *** *** (***) leadership for their folwith Mrand Mrs***. A voice message has been left today with Mrs***, advising her that this Revdex.com complaint was forwarded to ***.*** ***, Patient Relations Specialist, *** *** *** *** *** ***

This billing complaint is being incorrectly sent to the attention of *** ***, Vice-President for Care Management at StJoseph's Hospital and Medical CenterNeither Ms*** nor the Patient Relations Office is able to address the billing issue After speaking with Mr*** on January 6, 2015, the complaint was referred to appropriate Billing and Registration leadership for follow-up These latest comments from Mr*** have been referred to the Billing and Registration teams and those offices are being advised again of the need for direct follwith Mrand Mrs***.Thank you.*** ***Patient Relations SpecialistStJoseph's Hospital and Medical Center

I'm a walk in patient whom has been checked in and sent to a room for an hour without any helpI have an excruciating elbow injury and I have not been seen

StJoseph's Hospital and Medical Center has reviewed this complaint, and the care provided, on separate occasions. No new information is available and our review findings remain the same. We will provide no further response to this complaintRespectfully,*** ***Patient Relations Specialist

StJoseph's Hospital and Medical Center, StJoseph's Westgate Medical Center, and our billing office is unable to assist in resolving this complaint. The complaint involves a private medical group whose providers were previously contracted for provision of emergency care
services. As a private medical group, the providers billed separately from the hospital for their care. A voice message with this information has been left with the complainant and we are following up with a letter to the complainant.Thank you,
Denise B*** Risk Analy

Thank you for your letter dated 1/20/regarding patient billing and collections concernThe opportunity to review this matter and assist the patient with a resolution is appreciated.This matter was reviewed with the patient's spouseShe was able to provide documentation from the insurance
carrier not received by the hospitalThis was helpful in reaching out to the insurance carrier to determine the problem in processing the claim.The insurance carrier determined there was a keying error and corrected the problem.The claim was sent back for re-processing and requested to allow - weeks for their response.The communication will continue with the patient's spouse throughout the billing process.The above results were communicated (the patient's spouse and she expressed satisfaction with this resolutionShe has contact information for our billing office if additional questions arise

This billing complaint has been incorrectly routed by the Revdex.com to the Quality, Risk, and Regulatory Office at StJoseph's Hospital and Medical Center. Since this is a billing matter, we have referred the complaint to our billing office, Optum Patient Financial Services, with a
request for direct contact with Mr***
Denise B***, Risk Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.No the complaint is not resolvedThe last time I talked to the patient relations person they were going to look into why I was given paperwork with a deductible which is the in network price at the time of service and when I was billed it was billed out of networkI will call them this afternoon to see if they have a answer to the problem
Regards,*** ***

Had a car accident last year Was treated at Dignity Health They know that car accident victims have to pay in full regardless, so they conduct malpractice on these patients, then send them elsewhere for proper treatment That way they don't have to spend money to treat, just collect full payment I broke my hand, they didn't even xray the hand, said my arm was sprained and put a splint on my arm and hand that actually caused more damage to the broken hand, I knew my hand was broken, I heard the snap, felt the dizziness and the nausea, I insisted to the nurse practitioner it was broken, I tried to tell the technician to xray the hand and was refused They send a physician in to tell me to shut up Low and behold I was right and they were wrong They abuse the statutes they say they can collect full pay from accident victims to scam victims for malpractice If you have a car accident go anywhere but Dignity Health!!!!

I had an outpatient procedure done at StJoesThey charged for several things they did do do nor provided which we found out when they tried charging our insurance and then usWe argued with their billing dept for months and they kept promising they would remove thoseEvery time we’d call they’d tell us the charges were for something different, and that they were removing themFinally removed of 3, then tried to say we had requested themWorst liars and customer service, esp the supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.; the PR specialist at Dignity did not deny anything I said He did however, say that they have policies and they mustabide by them Their policy is that anyone that enters the building gets billed I was supposedly advised where I couldget medical help THE phone book has that data That does not give the NON doctor "hospital" the right to bill me fornot providing ANY SERVICE whatever! THE nurse did not give me a report of the triage The NURSE told me adoctor would be in to see me The following female said her hospital or emergency facility HAD NO DOCTORS.Again, no one has denied saying that NO one has denied that the exiting office manager knew I had not seena doctor and thus, the Emergency dept had not earned a fee I was not given a bill BECAUSE the emergencydepartment HAS NO DOCTORS wHAT THE pr MAN DID WAS use political and PR rhetoric bI went for help FROM a doctor, not a nurse The nurse SAID A DOCTOR would come in to see me THE ladywas not a doctor and said the facility HAD NO DOCTORS I received ZERO benefits ZERO help ZERO responsesto help me.c., except that I owed nothing because NO DOCTOR SAW ME
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will not consider this matter resolved until a resolution as set forth in the initial complaint has been presentedThis billing matter has been 'under review' and my accounts 'on hold' for several months without response or resolution from Dignity HealthReviewing the matter is not a resolutionI do not wish to be contacted by phoneAll correspondence shall be made in writingPlease contact me in writing once a resolution can be discussed
Regards,
*** ***

Ms***'s billing complaint has been referred to billing leadership with a request for their review and direct follwith Ms***.We certainly regret any difficulty in addressing this matter and believe that prompt action will now take place.Thank you.*** ***Patient
Relations Specialist*** *** *** *** *** ***

After my experience at this disgusting filthy hospital I would not recommend taking a dog to this place
I was taken to the ER was there for aproxomently hour and mins I was lied to by the staff, the staff was very rude and abusive to me, I left there with a severe infection from a needle
Now receiving bills Aprox 15,dignity health billing deptalso very rude and non caring
"Dignity health human kindness "As they advertise HA HA what a joke
Very escessive and fraudulent charges in my opinion
If I do not get a resolution to my many complaints to them and so far no response from them I will file a complaint with the u.sDeptof justice, the news media,consumer affairs,Revdex.com,state medical association,and the federal governmentFor the abuse of a senior citizen and patient privacy laws (HIPPA) and for excessive fraudulent charges

We are not able to review or respond to this complaint without additional information. In order to proceed, we are in need of the patient's name, date of birth, and the date of service. I have left a voice message at ###-###-#### requesting call back for this information.Thank
you.*** ***Patient Relations SpecialistStJoseph's Hospital and Medical Center###-###-####