Bryan's Fashions

I went to your new Goodyear, AZ facility this afternoon for what I thought might be a UTI Without recalling the entire experience here I want to tell you how very disappointed and borderline angry I became I feel there was no dignity for me, the patient todayUpon checking in I provided the documentation requested and asked what the co-pay was and the gal at the front desk said we'd take care of that later, she wanted to get me checked inI was informed at the end of my visit when I was checking out that my co-pay due was $and I almost fell over...I was totally shocked I took out my insurance card and sure enough, EMERGENCY room co-pay was indeed $Here is where my anger resonates from...the deceitful manner in which Dignity Health collected my co-pay Yes, I now realize the building says "Emergency Room"...not feeling well I did not associate those words with an actual emergency room such as a hospital with overnight patients, day surgeries, etc The gal at the front desk also said "Emergency Room" and again...never connected it Probably the most despicable part is that Dignity's co-pay is collected at the END OF THE VISIT (not the practice) and now I know why Had I been told the co-pay would be $at the cheI would have chosen to leave Dignity preys upon people not feeling well by their shady payment practices Dignity should fully disclose their payment methodology so patients can make an informed decision whether or not they wish to stay and be treated Dignity's physician on duty was absolutely no help; it was like he graced me with his presence in the room Drtold me that he did not think it was a UTI, yet he gave me a prescription for an antibiotic for days and told me to see my regular Dr I told him that I did not have a primary Dryet and he gave me names Drtold me he thought I probably pulled a muscle...really, that's his discussion? I told him that I did fitness boxing 2x/week and am in pretty good shape...I think I would know if I had pulled something; Drwould not even discuss why the pain comes and goes...I don't think that is typical of a pulled muscle...but then I am not the Dr So I got to pay $for nothing

This billing matter has been referred to Dignity Health Medical Group Regional Operations Director, *** ***, who is conducting the necessary folland will provide any needed responseFor questions, Ms*** can be reached at ###-###-####.Thank you.*** ***Patient
Realtions SpecialistStJoseph's Hospital and Medical Center