BSONYC CORP. Beauty of New York

This order was cancelled and refunded on 4/*/The email customer received was the cancellation / refund notice due to an out of stock item

Thank you for contacting us in regards to your return for order [redacted] We have not received any items back from this order wich is why no refund has been issuedI can see you sent a receipt for the shipment however I cannot read the tracking number as it is blurryCan you provide me with the tracking number? If it shows delivered to our location we can make a one time exception and refund you without receiving the items

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Beauty of New York has sold a defective productThey have failed to satisfy the customer or offer an alternative resolutionMost hair websites list that hair should last anywhere from months to a yearBeauty of New York has chosen to blame the customer for their defective productI have ordered the same hair on several occasions in the past and, under the exact same care and conditions, had the hair last up to monthsIt is disappointing to know that this company is misleading customers by selling a defective product and offering excuses rather than a true resolutionI will no longer support this business in the future.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I purchased the Nat-Didi FS1B/30 and to my surprise this wig is nothing like the picture shown. I feel like I wasted my money and would like to exchange it. It also runs small the elasticity is poor very disappointed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]the only e-mail I recall was one stating that the item I requested was out of stock, but there was no confirmation concerning the cancellation of the itemFuthermore the (3) e-mails I sent concerning a cancellation was not returned, and neither did the business answer the phone in which I called several times to discuss formal cancellation of the itemI should have been mailed a cancellation # for the amount charged on my credit card. Tell them to take in consideration the way this matter was transacted and I am still being charged for an item I don't have. I want this item credited and refunded to my account(credit card). They want me to pay for something I don't have
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Beauty of New York has failed to admit that they sold a defective product and provided no resolutionI was also informed by phone that their policy was only covering merchandise for days, not daysThe product was actually only used for days before it began to become defectiveMost company's give you guidelines on how long their products will last if properly cared forHaving purchased the same item from the same company on numerous occasions in the past, I expected to have the product for at least monthsUnder the same care in the past, previous purchases have lasted at least monthsThis hair is of cheap quality and has not satisfied or met my needs.Their response has not offered me any resolution in this matter.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
You guys never responded to my email but that is fine if you want to say you did and like you advised I contacted the manufacturerI still believe that businesses should know what they are sellingIf it's legit or notYou live and learn and I learned not to deal with you guys againMy sister has dealt with you in the past and was satisfied but now we both know that you guys apparently do not know what products you are selling, which is a shame
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
My $refund from BSONYC CORP is now available to my *** accountThanks so much for taking time to help me get my refund backI'm so grateful Sincerely, *** *** Sent from my iPad
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Once again the business owner is not being honestI happen to be a programmer and webmaster, and build websites exactly as they haveIt is a fact, as a web store administrator, you can log into the backend and make any type of changes to an orderIncluding changing the product and the cost to the customerThe relevance here is to show that the business owner has consistently been dishonest. We are again, for the third time requesting a shipping return slip to be emailed, and requesting a full refundThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
its exactly days since BSONYC CORPBeauty Of New York send me an email through Revdex.com website regarding my refund through *** but I haven't received the refund yetI don't know why they are taking soo long to refund my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

dear bureau: I have just spoken with the credit company, and they have verified a refund of the item listed, in the amount of $on 04/*/There was no confirmation # givenThanks so much for communicating and intervening in my behalf. *** ***

Unfortunatley as per our phone conversation, we are unable to assist you due to the time passedWe would be willing to assist up to days from purchase however this has been over months and is way beyond our policies

Hello,
Our system does not allow modification of orders so it is impossible for us to change items on the orderThe incorrect item was mistakenly orderedWe shipped the correct items that were submitted at the time of the orderYou may return them as per our return policy with a 20%
restocking fee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because 
They are full of crap!!' They have not refunded me a [redacted] thing!!!! And to the Revdex.com, how do you help with consumers complaints cause I don't see you do anything that I couldn't do myself!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I do see an email from you on March [redacted] wich we responded to on the same day explaining our return policy. Our return policy for defective or incorrect merchandise is within 10 days of receipt.  You can find our policy here [redacted] Unfortunately at this we are unable to assist you as this would be a manufacturer issue.

Thank you for contacting us in regards to your return for order [redacted]. We have not received any items back from this order wich is why no refund has been issued. I can see you sent a receipt for the shipment however I cannot read the tracking number as it is blurry. Can you provide me with...

the tracking number? If it shows delivered to our location we can make a one time exception and refund you without receiving the items.

We are just the seller of this product. The manufacturer states this is 100% human hair. We do not manufacturer or claim to make this 100% human hair wig. If you have an issue please contact the manufacturer directly at [redacted] Unfortunately the item/order in question is over 30...

days past the return policy deadline and we are unable to assist further with the matter.

This order was cancelled and refunded on 4/*/2014. The email customer  received was the cancellation / refund notice due to an out of stock item.

I have attached a refund screenshot from PayPal. If the customer has anymore questions or concerns contact PayPal as the money was refunded back to her PayPal account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Beauty of New York has sold a defective product. They have failed to satisfy the customer or offer an alternative resolution. Most hair websites list that hair should last anywhere from 4 months to a year. Beauty of New York has chosen to blame the customer for their defective product. I have ordered the same hair on several occasions in the past and, under the exact same care and conditions, had the hair last up to 6 months. It is disappointing to know that this company is misleading customers by selling a defective product and offering excuses rather than a true resolution. I will no longer support this business in the future.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]