BSONYC CORP. Beauty of New York

Customer placed an order for Model Model Deep Invisible L Part Wig - LONG SECRET on February [redacted]. It was paid with an E-check via PayPal. E-checks work like regular check and take 2-3 business days to...

clear. PayPal attempted to process payment and bank declined due to insufficient funds. In cases like this PayPal attempts a 2nd withdrawal that succeeded. Since the shipping address matches the confirmed shipping address of her PayPal account the order is unlikely to be unauthorized. We did reverse the customers payment on March [redacted] after speaking to her. The funds should be in her PayPal account. If she has any further issues with PayPal please contact them as they are the ones handling the payments and fraud activity for their accounts.
[redacted]

A defective product is noticeable right away for example hair would shed or would be severly tangled . After 30 days of use the product could have been mishandled or not taken care of properly. For this reason we have our 10 return policy and unfortunately we are unable to assist after this time. If you have further issues with this hair you can contact the manufacturer directly

Attached is the receipt from [redacted]. Tracking number is [redacted]

Attached is the email we sent to the customer for the cancellation / refund on 4/*/2014. It is an automatically generated email that is sent when an order is cancelled. The money was refunded back to the card on the day the email was sent. If the customer has any further questions or concerns about the refund she can contact her credit card company to verify she has already been refunded.
[redacted] [redacted]   [redacted] [redacted] 
[redacted] [redacted]
Your order has been canceled due to items being Discontinued/Out of 
stock by the manufacturer.
You have been fully refunded the total amount of $23.97
We apologize for any inconvenience caused.
Thank you for shopping at [redacted]

I am deeply sorry for this mistake I am not sure why the refund was not processed. For the inconvenience I am issuing a refund for 19.99 plus the shipping you originally paid for a total refund of 30.16. It is being sent to your email [redacted] via [redacted].

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: they should have responded to me when I first contacted them over three weeks ago via email about this matter because I was still within my 30 days. This matter was dragged out because no one from the company ever responded to the emails.

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It doesn't matter how you sent us the wrong order. That was just a suggestion to something that you stated. The fact of that matter is you have sent us the wrong product and we are requesting a full refund of which you have refused. Therefore we have no option but to take even further action. As we have no other options but to take it there.
Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I purchased four items on [redacted] this week and received a confirmation e-mail, confirmation number, and there is tracking on the purchase. This morning the company sent me a refund confirmation with no specific information as to why I was being refunded, which item, or the amount I was being refunded. I ordered these items for someone other than myself so I really wish to get my money back or a way to replace the items. I've contacted them twice now and I really want to know what is happening considering there is tracking on [redacted] for [redacted] and there is no refund on my card's transaction history.Desired Settlement: I want to know the item(s) so I can get a REFUND or TO REPLACE THOSE ITEMS ON THE SITE that couldn't be shipped.

Business

Response:

The Outre Synthetic U-Part Lace Front Wig - HONEY (futura) DR425 was not availalbe and it was refunded back to your card for the amount of 19.22. It may take 2-3 business days for this credit to post back to your account. A simple email to our company would easily solved this question. The Revdex.com did not need to be involved.

Consumer

Response:

If they would have responded to my messages. I would not have contacted Revdex.com. I also want to thank the Revdex.com for helping me out because I saw another person's complaint on here BEFORE I made a complain because I didn't want to take a chance of waiting 20 DAYS for . refund or no response through e-mail !

I have reviewed the response made by the business in reference to comvplaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dear bureau: This company has charged me for an item(Wig) I purchased on line on 3/**/14. The item is listed on my AM/Ex. card, but I have not received any product since the day of the purchase. They did e-mail me to inform me that the item was no longer in stock, I contacted them thru e-mail and asked that they refund me the money, but they refuse to respond by e-mail, they won't answer the phone, or by mail. The Item # is ([redacted]) order total is $23.97. Please contact this company and address to them my concern for refusing to communicate with consumers about items they are charging but no products. This needs to be addressed by the public, to assure fair or legitate service.Desired Settlement: They can just refund by the credit card.

Business

Response:

This order was cancelled and refunded on 4/*/2014. The email customer received was the cancellation / refund notice due to an out of stock item.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]the only e-mail I recall was one stating that the item I requested was out of stock, but there was no confirmation concerning the cancellation of the item. Futhermore the (3) e-mails I sent concerning a cancellation was not returned, and neither did the business answer the phone in which I called several times to discuss formal cancellation of the item. I should have been mailed a cancellation # for the amount charged on my credit card. Tell them to take in consideration the way this matter was transacted and I am still being charged for an item I don't have. I want this item credited and refunded to my account(credit card). They want me to pay for something I don't have.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Attached is the email we sent to the customer for the cancellation / refund on 4/*/2014. It is an automatically generated email that is sent when an order is cancelled. The money was refunded back to the card on the day the email was sent. If the customer has any further questions or concerns about the refund she can contact her credit card company to verify she has already been refunded.

Your order has been canceled due to items being Discontinued/Out of

stock by the manufacturer.

You have been fully refunded the total amount of $23.97

We apologize for any inconvenience caused.

Thank you for shopping at [redacted]

Consumer

Response:

dear bureau: I have just spoken with the credit company, and they have verified a refund of the item listed, in the amount of $23.97 on 04/*/14. There was no confirmation # given. Thanks so much for communicating and intervening in my behalf. [redacted]

Review: I purchased a wig that was suppose to be a deep invisible L part lace front wig. When it arrived, it was not at all that! This wig looks as if a two year old put it together!! When I reviewed their return policy, they have the nerve to say that they charge a 20% restocking fee for return merchandise!! Really!!! I'm not paying a restocking fee for a falsified product. To make matters worse they don't have a legit phone number to contact them at.Desired Settlement: I want ALL my money refunded back.

Business

Response:

If there is an issue with our products send pictures to [redacted] if the product looks defective we can issue a return label to have it return at no cost to you. The restocking fee does not apply to defective products.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered six Luster's Pink Smooth Touch new growth relaxer system (super). The relaxer displayed on the sellers

website has a picture of the old relaxer system so I assumed the picture, which was a pink box, was what the seller

was selling. I received the products on 5/**/2015. I contacted the seller and not only was he rude, he kept telling

me that they have the same UPC code and I should have looked at it because it was the same product. These are two totally different products although they may have the same UPC code. A consumer does not make a purchase based on the UPC code , but the product that is displayed. [redacted],which is the person I talked to, stating he was the manager, said that he would waive the restocking fee, but not reimburse me for the shipping charges, which will be

$16.85 for shipping this return back. He should have put the actual picture of the product,even if it is in a new box with the same UPC code, because the consumer is the one that uses the product and is aware of the contents and changes in it regardless of a code on the box. It is ideal for a consumer to expect what they see to be shipped. I have not returned the product until I confirm that I should be reimbursed for the return of these products from shipper. I will not order again from this company and would like a full refund of what I initially paid for shipping services and produc,t minus one I kept.Desired Settlement: The seller has two options to send me the product that is displayed on his site or refund me, because the product that was displayed was advertised for purchase not the UPC code for the product. [redacted] consistently said and emphasized the UPC code on the product, which I nor any other customer use as a basis for purchasing. This is succinctly false advertising if I was not given the product that was displayed regardless of the UPC code. Is he selling the UPC code or the product itself?

Business

Response:

UPC barcode dictates the product identity. If the UPC barcodes are identical on both boxes the item is the same. Packaging may change from time to time to make the product look more appealing but the product inside is the same. You may return the product and we will waive any restocking fees, however since the correct product was sent we are unable to cover return shipping costs.

Review: I had hair not delivered to me by this company. I never received this package. I tried to file a claim with [redacted] but they responded that the shipper (Beauty of New York) would have to give me written signed consent to pursue the claim. It appears that Beauty of New York rights as a shipper supersede my claiming rights as a customer. All I want is my hair, this is the type of hair I consistently use I've just recently starting ordering from your company but I have been ordering from [redacted] for years and never had a package not delivered. [redacted] requires written and signed authorization by the shipper waiving their right to pursue a claim. I live in a safe neighborhood and I constantly shop online and I've had hundreds (I am not over exaggerating) of packages left, some of which have been humongous and I've never had a package stolen. I truly believe that this package was either not left at my house, or was stated as shipped in error by the company. What proof did they had that this package was actually sent? Since it appears from the [redacted] letter that their rights as a shipper supersede my claiming rights as a customer I asked Beauty of New York to follow up with a claim for [redacted] it would appear the path of least resistance of what would be more customer friendly for them to enact their rights to make a claim with [redacted] directly so that [redacted] can reimburse them directly for the loss and either (A) ship the hair that was NEVER received by me (B) reimburse me for my hair. This entire process has become quite arduous and I've never had any of this with mail/online orders in the past. I've been ordering hair online since 2008 and I've never had a package not received. Outside of hair, I've had plenty of packages shipped from retailers and direct from Asia and I have never had a package not received. This issue has been going on for several months with no resolution and so that is why I am asking your intervention on this matter.Desired Settlement: Delivery of Order or Reimbursement

Business

Response:

The order was shipped by [redacted] tracking number [redacted] and it shows it was delivered on 3/**/15 and left at the front door. A claim was started with [redacted] on 4/*/15. [redacted] denied this claim stating the package receipt was acknowledged by the customer. This is sometimes done in error and we will follow up with [redacted]. As a one time courtesy we will issue a full refund for your order while this claim is pending

Review: This merchant for the second time has again made an unauthorized transaction against my PayPal account. Once in December of 2013 which the monies were refunded back to me. And on 02/**/2014 another unauthorized transaction was made again on my PayPal account but was unsuccessful. So they tried again on 02/**/2014 against my personal bank account and succeeded . I am furious!!! I contacted pay pals fraud department and they sent an email to to the company to reverse the charges ant to no avail. They won't respond to our emails nor answer phone calls I even asked them that whatever fraudulent account they have fore to close it and still no response !! I want a full refund of 34.19 given back to me ASAPDesired Settlement: Refund of full amount of 34.29

Business

Response:

Customer placed an order for Model Model Deep Invisible L Part Wig - LONG SECRET on February [redacted]. It was paid with an E-check via PayPal. E-checks work like regular check and take 2-3 business days to clear. PayPal attempted to process payment and bank declined due to insufficient funds. In cases like this PayPal attempts a 2nd withdrawal that succeeded. Since the shipping address matches the confirmed shipping address of her PayPal account the order is unlikely to be unauthorized. We did reverse the customers payment on March [redacted] after speaking to her. The funds should be in her PayPal account. If she has any further issues with PayPal please contact them as they are the ones handling the payments and fraud activity for their accounts.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

They are full of crap!!' They have not refunded me a [redacted] thing!!!! And to the Revdex.com, how do you help with consumers complaints cause I don't see you do anything that I couldn't do myself!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am writing in reference to order number [redacted]. After purchasing two packs of Outre Velvet Remi Natural Yaki 14" Human Hair (Item #HWVNY) for $87.99 per a pack plus shipping charges online at Beauty of New York on November **, 2014, I had the hair professionally weaved into a one piece unit on December **, 2014. After only a month of use, the hair began to mat into knots and shed significantly. After one wash, the hair matted even more and knotted up causing even more hair to shed. After sending an email to Beauty of New York, I finally decided to call. After four different attempts during business hours from January [redacted], on February *, 2015, I finally spoke to a representative. After explaining my issue, I was told that there was nothing that could be done because it had been longer than 10 days. I asked if there was a way to receive a discount towards a new purchase and was told no. I asked to see what the policy was for defective products after the 10 days, and was told that there was nothing that could be done and to refer to the policy online on the website for their refund/exchange policy. The site did refer to customer satisfaction as their top priority. I am a former customer who is completely unsatisfied with their product and service.Desired Settlement: The business has a responsibility to replace the defective product, provide a full or partial refund, or provide store credit in the purchase amount from order number [redacted].

Business

Response:

Unfortunatley as per our phone conversation, we are unable to assist you due to the time passed. We would be willing to assist up to 30 days from purchase however this has been over 2 months and is way beyond our policies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Beauty of New York has failed to admit that they sold a defective product and provided no resolution. I was also informed by phone that their policy was only covering merchandise for 10 days, not 30 days. The product was actually only used for 30 days before it began to become defective. Most company's give you guidelines on how long their products will last if properly cared for. Having purchased the same item from the same company on numerous occasions in the past, I expected to have the product for at least 4 months. Under the same care in the past, previous purchases have lasted at least 4 months. This hair is of cheap quality and has not satisfied or met my needs.Their response has not offered me any resolution in this matter.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A defective product is noticeable right away for example hair would shed or would be severly tangled . After 30 days of use the product could have been mishandled or not taken care of properly. For this reason we have our 10 return policy and unfortunately we are unable to assist after this time. If you have further issues with this hair you can contact the manufacturer directly

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Beauty of New York has sold a defective product. They have failed to satisfy the customer or offer an alternative resolution. Most hair websites list that hair should last anywhere from 4 months to a year. Beauty of New York has chosen to blame the customer for their defective product. I have ordered the same hair on several occasions in the past and, under the exact same care and conditions, had the hair last up to 6 months. It is disappointing to know that this company is misleading customers by selling a defective product and offering excuses rather than a true resolution. I will no longer support this business in the future.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered from [redacted] on 12/**/2014. Apparently the package was left outside my building because the shipper didn't require a signature. I don't know why [redacted] would leave a package unattended outside my building. However, the blame lies with [redacted] that would charge high rate for shipping & handling and then get a lower standard delivery option.

When I returned home that evening, there was a ripped open box by the front door of my building. I glanced to see what was in the box and my name was on the box. I immediately contacted BeautyofNewYork and told them I'd reorder once I'd return from holiday travels because I didn't want another package left unattended while I was gone for a week. When I returned back home I emailed to inquire when they would re ship the items or provide a refund. I filed a police report about the stolen items. It was peak holiday shipping why wouldn't they require a signature? That didn't make sense to me. They never responded to my requests for re shipment either to the original address or a different one or to grant me a refund since the items were stolen. Why should I pay for something I didn't receive? I'm really disappointed that they ignored me and didn't respond. This behavior is unacceptable and illustrates bad customer service.Desired Settlement: I paid $46.55 via [redacted] and I didn't get the items I ordered. The company ignored my emails and through error or incompetence sent a package that didn't require a signature even with a large shipping charge on the order. I want a refund. I will not order from them again. No one that mistreats me will ever get my money again.

Review: I placed an order for an item 12/* and have never received a confirmation that my order was received; however, the money I paid for the order was removed from my account. I have attempted contact through e-mail and phone, both unsuccessful, to inquire about the status of my order or a refund.Desired Settlement: I would like the order delivered if possible. Otherwise, I would like a refund as soon as possible.

Business

Response:

I was able to find your order placed on 12/*. It was shipped on 12/* and will be delivered via [redacted] on 12/*. Your [redacted] tracking number is [redacted].

Review: I sent back several wig via [redacted] and [redacted]. I received confirmation that all items were received and I have yet to receive a refund. I should be received a refund of about $240.00. I have yet to get any refund on the items returned. I have attempted to contact the company via telephone several times with no answer and I have also send emails through there customer service email. No response.Desired Settlement: I would like to be refunded the money for all the wigs returned in new and unused condition.

Business

Response:

We received your returns and processed the refunds on March [redacted]. The total value of merchandise returned that we were able to accept was 124.49. We emailed you on March [redacted] in regards to an order you returned from November. We are unable to accept it as it was past our 30 day grace return period. Most of the merchandise you returned was actually past this 10 day period however we deceided to accept the returns and issue refunds for orders up to 30 days old. After our 20% restocking fee that is listed on the website that applies to all returns you were issude a total refund of 99.59 this was processed on March [redacted] and went back to the original form of payment for each seperate order.

Review: I ordered a 100% human hair brazilian wig from them which turned out to be a blend. When I let my stylist dye it for me and it did not take that's when I was informed it was not 100% human. I emailed the company 4 times in three weeks and I received no response. When I called them they said they could not do anything about it because I treated the hair. I said but your company lied. If it was 100% human hair I could treat it. If I knew it was a blend I would have known not to treat it, so this is indeed a lie the company told. They said there is nothing we can do. I won't ever order from them again and they will not be in business much longer treating their customers like this.Desired Settlement: The business needs to stop misleading customers about their products and I want a refund.They can have the wig back so they can see how it looks now. It is not wearable.

Business

Response:

We are just the seller of this product. The manufacturer states this is 100% human hair. We do not manufacturer or claim to make this 100% human hair wig. If you have an issue please contact the manufacturer directly at [redacted] Unfortunately the item/order in question is over 30 days past the return policy deadline and we are unable to assist further with the matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: they should have responded to me when I first contacted them over three weeks ago via email about this matter because I was still within my 30 days. This matter was dragged out because no one from the company ever responded to the emails.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I do see an email from you on March [redacted] wich we responded to on the same day explaining our return policy. Our return policy for defective or incorrect merchandise is within 10 days of receipt. You can find our policy here [redacted] Unfortunately at this we are unable to assist you as this would be a manufacturer issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You guys never responded to my email but that is fine if you want to say you did and like you advised I contacted the manufacturer. I still believe that businesses should know what they are selling. If it's legit or not. You live and learn and I learned not to deal with you guys again. My sister has dealt with you in the past and was satisfied but now we both know that you guys apparently do not know what products you are selling, which is a shame.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The product is Harlem 125 Hot Bohemian Wig BO100FS 4/** order number [redacted] amount $19.99. When I received the wig I did not like it so I send it back on 11/**/2014 (see the receipt attached). I gave them sometimes and waited for the refund but never heard from them. I've email them, called them several times but they don't answer the phone nor email me back. I need my refund back and I'm requesting whether you can help me. Waiting to hear from you. Thanks much.Desired Settlement: I need my refund back

Business

Response:

Thank you for contacting us in regards to your return for order [redacted]. We have not received any items back from this order wich is why no refund has been issued. I can see you sent a receipt for the shipment however I cannot read the tracking number as it is blurry. Can you provide me with the tracking number? If it shows delivered to our location we can make a one time exception and refund you without receiving the items.

Consumer

Response:

Attached is the receipt from [redacted]. Tracking number is [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because its exactly 20 days since BSONYC CORP. Beauty Of New York send me an email through Revdex.com website regarding my refund through [redacted] but I haven't received the refund yet. I don't know why they are taking soo long to refund my money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I am deeply sorry for this mistake I am not sure why the refund was not processed. For the inconvenience I am issuing a refund for 19.99 plus the shipping you originally paid for a total refund of 30.16. It is being sent to your email [redacted] via [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My $30.16 refund from BSONYC CORP is now available to my [redacted] account. Thanks so much for taking time to help me get my refund back. I'm so grateful. Sincerely, [redacted] Sent from my iPad

Sincerely,