We had our floor done on 08/02/ we asked all the questions about how well the floor would hold upWe were told that there would be know problem and all cracks would be covered and filled inWe were told the floor had a year warranty and could be patched if there was any chippingBefore the first year the cracks had come back and we seen chippingThe problem continues to grow with more of the floor coming up, After many phone calls they came and patched the floor but the problem get worst.Its come to the point where they won't take our callsThe customer service is a jokeI would not recommend this product to anyone
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.
I was not expecting the defects to be repaired in winterI will call them when the weather is appropriate to set up a time to do the repairs
I can only hope that they return my phone call this time
In response to the ***'s requestAgain, our product cannot be applied to garages in winter so we would like the ***'s to pick any day in June for us to come and access their garage floor and if need be at that time do any repairs. If the problem lies with their concrete there will be a $minimum charge plus repair costs.We would like the ***'s to understand that the reason their sons' business was brought up is to have patience with people, as we have with their own sons' company. We didn't run to the Revdex.com when frustrated with no response. Simply stating facts, it could've been anyone's business but it was an example of patience. Yes, they may have contacted us summer, fall and winter however, we have other jobs that required our attention. The rainy, cold spring/summer and not being able to work in winter with our product limits us. We would like the ***s to understand we can't control the weather and it does naturally put us in a bind when the weather doesn't cooperate. Mrs***'s response to "the fact that it is winter is irrelevant," is NOT true. We are simply protecting our customers by not working with our product in winter as the product would not adhere correctly to cold concrete. We hope Mrs*** understands this and accepts the time in June as appropriate.The ***s should pick a date in June that works for them, let us know and we will call the night before to confirm.Looking forward to hearing from them.Thanks!
This warranty clearly states under sections 1,4,5,and that failure of substrates is not covered under this warranty. Under #it also states labor costs for inspection is not part of this warranty-however we went there for free and did not bill for the inspection. Clearly, Bucky's has done more than fulfilled it's obligation.Also, *** *** never took the time to complete the warranty with names, dates and times-which also voids the warranty.Again, Bucky's will not be held responsible for poor workmanship on behalf of *** *** concrete failure!! Bucky's COATS CONCRETE-not REPAIRS CONCRETE!Thank you.*** ***Bucky's Executive Flooring, LLC
We had our floor done on 08/02/ we asked all the questions about how well the floor would hold upWe were told that there would be know problem and all cracks would be covered and filled inWe were told the floor had a year warranty and could be patched if there was any chippingBefore the first year the cracks had come back and we seen chippingThe problem continues to grow with more of the floor coming up, After many phone calls they came and patched the floor but the problem get worst.Its come to the point where they won't take our callsThe customer service is a jokeI would not recommend this product to anyone
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.
I was not expecting the defects to be repaired in winterI will call them when the weather is appropriate to set up a time to do the repairs
I can only hope that they return my phone call this time
In response to the ***'s requestAgain, our product cannot be applied to garages in winter so we would like the ***'s to pick any day in June for us to come and access their garage floor and if need be at that time do any repairs. If the problem lies with their concrete there will be a $minimum charge plus repair costs.We would like the ***'s to understand that the reason their sons' business was brought up is to have patience with people, as we have with their own sons' company. We didn't run to the Revdex.com when frustrated with no response. Simply stating facts, it could've been anyone's business but it was an example of patience. Yes, they may have contacted us summer, fall and winter however, we have other jobs that required our attention. The rainy, cold spring/summer and not being able to work in winter with our product limits us. We would like the ***s to understand we can't control the weather and it does naturally put us in a bind when the weather doesn't cooperate. Mrs***'s response to "the fact that it is winter is irrelevant," is NOT true. We are simply protecting our customers by not working with our product in winter as the product would not adhere correctly to cold concrete. We hope Mrs*** understands this and accepts the time in June as appropriate.The ***s should pick a date in June that works for them, let us know and we will call the night before to confirm.Looking forward to hearing from them.Thanks!
This warranty clearly states under sections 1,4,5,and that failure of substrates is not covered under this warranty. Under #it also states labor costs for inspection is not part of this warranty-however we went there for free and did not bill for the inspection. Clearly, Bucky's has done more than fulfilled it's obligation.Also, *** *** never took the time to complete the warranty with names, dates and times-which also voids the warranty.Again, Bucky's will not be held responsible for poor workmanship on behalf of *** *** concrete failure!! Bucky's COATS CONCRETE-not REPAIRS CONCRETE!Thank you.*** ***Bucky's Executive Flooring, LLC