Bud's Gun Shop.com

Terrible businessWorst gun shop I have ever been to, and that's saying a lotThey delete the accounts of people who complain against them, they've shipped used guns as new and continued to argue like children with the customers online, they would not come down $on a gun to match another local price for me (yes, $7), they are rude in person as well as online, they delete all of the many bad reviews on their site, their "price match" is a complete joke (it means they will match their own price if it drops, not another store's), they simply do not care about the customer because they know there are a million others online who will replace themI could go on and onOne of these days, their "customer is always wrong" attitude will come back to bite them Just look at all of these Revdex.com complaintsLook at the end of their so called resolutions stating "we have closed this customer's account to prevent future activity" like that's a good thing or somethingMore like "We have closed this account because they are making us look bad and we could not possibly care any less about the customer."

I was on http://www.budsgunshop.com looking at a S&W M&P15-it was listed for $after everything I bought on BudsGuns the total came out to be $Around 20min later I recived an E-mail saying that I owed them another $I then called and spoke with Eric (a manager) and told him what was going onHe said that there was not anything he could do about the price because the gun is now listed at $I then told him that I have pictures of the gun at the price of $and he said "we have 90,items on the store every once and a while there will be a pricing error on the site"I then told him that this was advertising and that no matter what the gun is listed you must sell it for that priceHe then said there is nothing he can do besides me pay the $or get my money back Sounds like to me this gun is Click Bate for the websiteI will not be buying anything from them and I will let everyone know how well they treated me

I have ordered a couple of firearms from Bud's in the last few years and have never had a negative experiencewhen on occasion that I needed to call customer service they were always quite helpful I'll continue to do business with these fine folks

Budsguns Review: #BoycottBudsGuns Its a long story but bear with me here Tuesday morning I placed an order about 2:oo am and never got an email or anything BUT my credit card was instantly "charged" for an amount about $LESS than what my shopping cart said the charge would be and never received an email (thats odd) So when the sun rose, I called into there customer service number and after giving them my email address they told me that NO CHARGE was made but they were able to tell me what was "in my cart" which was the correct item So to start, how can you tell me that no charge was made (while my CC statement in fact showed a charge, (incorrect amount at that) but you are able to "see my cart" if I had not submitted it My CC company had told me it was a "pending charge" and not taken out of my account but I could NOT access the funds at the moment because buds put a "72hr hold on it" So Buds tells me in order to proceed I would need to submit payment AGAIN, knowing my CC company "had my back", I submitted payment over the phone and then received an email showing the correct amount charged, PLUS the other charge (so TWO payments now for one firearm) My CC company assured me The first charge of funds would be released in hours, Friday, todayWhich they were released this am @ 11: Now on to the BAD REVIEW: This makes my THIRD Police trade in that I have purchased from them, the first two I received months ago I declined shipment on ONE of them because it was missing a front sight and heavily worn (Received credit in full per there policy) the second one, I accepted the worn condition, it was "acceptable" Todays "pickup", is missing the extra back straps all mags were rough, and beat to hell, the front sight was AGAIN missing and it appeared to have never been cleaned before All reviews and previous firearms purchased have also came with all manuals, locks and the original yellow envelope with fired casing, dated, which also were missing but not that big a deal The issue I have today is not it being dirty or beat up but the fact of all the missing items, mainly the front sight and back straps So before doing anything I contact customer service and speak to a VERY nice woman ( [redacted] was her name maybe) she took my info and transferred my call I explained to her and the supervisor both of my previous issues with other purchases and ASKED them a simple yes or no question Advised them they had sent me an email AFTER they shipped my firearm selling generic $night sights so I asked if they would send me a set of those to comp all the missing parts and I would then accept the firearm from The FFL on the spot and they can ship them to the same FFL and I would pay my FFL to install them (That way they wouldn't be out a to and from shipping charge on the firearm to pick up and to satisfy a customer) They said "sorry cant do that" So I told them to go ahead and issue a call tag, pick up this firearm and to just credit back my card (as per their policy) and that I would never buy from them again and I will post my horribly experience on social media The funny thing is I was telling the FFL that all the reviews on the exact product were always positive and I thought that was odd, how can nobody have a negative review?? Do they control which reviews to add to the website? (Which from previous jobs, I personally approved or denied reviews for a company I worked for so I know that part...) Now the kicker After leaving the firearm with the FFL, no money, no firearm, I proceed to log into budsguns website to leave a review on my experience only to receive this message when trying to log in: "Your account has been permanently de-activated by the webmaster" So I then call back in and speak to the same VERY NICE lady and tell her whats going on, again, she was great, apologized a bunch of times but I told her no need to apologize because she was GREAT! So now I get "David" on the phone and he (was a d) and proceeds to try to tell me there policy which I advised this isn't my first rodeoHe told me "dont interrupt me, I heard you out now its MY TURNð ³ Ok, go ahead He proceeds to tell me that I DEMANDED them to send me a new set of night sights which Is not true because I asked, NOT demanded (and thats why I advised for a call tag to pick it up and refund me.) And because I said I would obviously post to social media of my "review" they blocked me from the website to prevent me from being able to post this on their page SOOOO now im out of my money, (for now, no big deal) and no firearm and blocked from there website from being able to post an HONEST review which there site obviously lacks Budsguns, I hope you get a chance to read this and understand thisI will NEVER refer any single person to your site EVER again, I will ALWAYS put your company on blast as to the horrible experiences I have had with your company MULTIPLE times

I ordered a rifle from Buds Gun Shop.com. The rifle was promptly shipped and arrived at the designated gun store in excellent condition. I would recommend BudsGunShop.com for any gun purchase. I would give them 5 stars for my transaction.

I ordered a Mosin Nagant from Bud's on Monday and received it today four business days after ordering itI was surprised when I opened the box to see a red letter IzhevskI sure wasn't expecting thatIt arrived in very good shape, and it came with a red letter bayonet, oil can, screwdriver/bolt tool, muzzle protector, and a few cleaning jags so that was a nice bonus too The rifles bore is in excellent condition for a milsurp with strong lands and grooves, and muzzle wear is very good tooStock is in very good shape too with minimal dings and dents so that was a nice supriseTypical Russian refurb blue and varnish which is to be expectedNot a heck of a lot of cosmoline on it, and no rust spots eitherFeels like it has a thin film of oil on it which was nice to see I was pretty skeptical about ordering from Bud's based on the reviews I read, but I am glad I didOrdering and FFL process was simple and straightforwardThe rifle I received is as good, if not better than described I'm very happy with my purchase from Bud's, and would not hesitate to do business with them again!

Ordered two Guns with Buds Gun shopOne Adam Arms AR15, and A Beretta PXStorm over the last few monthsThe prices were very competitive and we had great serviceAlso, The product was delivered as advertisedGreat experience

Bud's Gun Shop, Lexington, Kentucky would not honor my Kentucky issued CCDW permit because it had a post office box instead of my physical address Therefore, they stated they could not honor my Kentucky issued CCDW permit, and ran a background check on my purchase CCDW permit holders are supposed to be exempt from the background check requirement Of course, everything was okay, and I was allowed to make the purchase; But, it made me feel like a criminal, when I had been a good customer up to this point This is the only gun dealer wherein my CCDW has ever been questioned I provided them a second form of government issued identification (my drivers license), which did have my physical address, and both forms of identification had my photo plain as day, so I don't know what the problem was According to the way I read the Federal law on firearms transactions, if you provide a second form of government issued photo identification having a physical address, this should have sufficed without running a background check I was humiliated by the whole fiasco Why would the State Police issue them that way if they are considered invalid? I think Bud's is either reading more into the law than is required, or they just wanted to be nasty to someone today

I have been a BUD's customer for more than five years and I've never had a problemFair prices, variety of inventory and fast deliveryOrders always arrive as expectedTop quality merchandise and excellent customer service

Have been waiting for the bulldog classic for plus years the son of SamFinally the only one that had it available was buds and what a dealIt was a smooth transaction and with Buds layaway plan it ensured me that the gun would be there until I acquired the rest of the moneyThis is my second purchase with Buds and I definitely will buy from them againThanx Dave k

I can't say enough good things about this companyThey are just so helpful and wonderful people to work with in all aspects of the purchasing processI have bought all of my firearms through Buds, and not one of them have been a bad experienceWhether I call or place my order online I never thought it would be so easy to purchase a firearm, and their selection is AMAZING! None of the local gun stores around me can even get close to the inventory that Buds is moving or storingI have no problem finding something that I just gotta haveAll of my purchases have been done with their and layaway programsLayaway, on gunsThat's really all I have to say about that, cause it should speak for itself
I HIGHLY recommend using this gun shop for all your purchases

What is this company still in business for? Fraud in advertising, fraudulent price and shipping advertisements, fraudulent billing practices, lies in product descriptions, and little to no customer serviceSEE FOR YOURSELFJust look at their advertisements on Slick Guns, then follow the link to their websiteAll of a sudden shipping so no longer free, the advertised price goes up if your paying with a cardWho pays cash over the Internet? Just try and use their contact us optionIt brings you to a page to sell you more stuffSure you can call and wait on hold for an hour M-FIf you got that kind of timeEither the Revdex.com does something, or they confirm my belief, they are just a big fraud sucking up taxpayer dollars

I purchased my Springfield XDM from them had it shipped to my ffl who could not touch their price and could not be happierThanks Buds

I have made purchases from Buds over the past few years while living in three different states I have read reviews, good and bad My conclusion is, follow the rules for gun purchases, pay you account on time, do not accept a gun from FFL until you have checked it over Follow the guideline/rule and you get a good product at a fair price You complainers that cannot follow instructions and ask Buds Guns to bend the rules, take your wining off the internet

I have had two experiences with Bud's and both have been terrible The first experience I ordered a Benelli shotgun that I had sent to a FFL dealer about min from my house When I got there and opened my new gun it had rust all over the barrel Simple fix, send it back and get a replacement for the same cost, right? Not with buds, they made me feel like it was my fault and took responsibility and proceeded to blame Benelli That is fine but the fact that they would not make good on the purchase and send me a new shotgun was when I realized this was company that did not care about customer service About months went by and I saw a a sale on some Barnes ammo I had been waiting to buy so I gave them a second chance, logged in, purchased the ammo I got an email a few days later saying my order was cancelled with no explanation as to why and that I should see my refund in 3-business days I called them up to see why they cancelled my order and they said my account had been closed because of the return of the Benelli Shotgun? I explained what happened to a manager, and asked why I was able to log in and they took my money if my account was closed His response was it must have been an error and oh well, your money is being returned deal with it Stay away from this arrogant company that has no interest in customer service!

Working with Bud's to try and buy a firearm as a gift for a family memberAfter several days from my initial order, I was finally able to get someone on the phone to tell me how I could do this by purchasing a gift cardSo I purchased a gift card for the full amountonce they assigned a gift card number my family member went online to order only to notice the price had been increasedAfter talking with a supervisor, I was informed they wouldn't do anything other than sell me another gift card to make this sale workIts not about the increase in price, its the principle of taking care of your customersI will make sure this company gets $from me in the future

a negative experience with Budsgunshop
Asked for a price match and popped window saying that they will match it with a lowered price and "for my convenience" it's already placed in my cart with the price-match pricechecked out and went to sleep and woke up with the confirmation email giving the none price-match price
$dollar difference, no big deal for me, but I am just more annoyed by the inconsistency
Emailed the CSR
Got back a bland cut and paste response saying that "we hope you are satisfied with our solution", while in reality no, zip, zero, solution was offered
I worked a lot (days in a week most of the times), so I kind of put it aside in my minduntil I picked up from my FFL my rifleAt that time I reminded myself to give them a call again to see whether they can own up to their words and fix this for the customergot a CSR on the phone saying that the ticket for this issue has already been closed (thanks, but I see no solutions being offered or no explanation offered neither), and that I waited a month to call them again (first, days is not a month, 2nd I emailed them the 2nd day, 3rd, I am offering BGS a chance to fix this, I don't care that $as much as how they respond to an legitimate issue that is raised by a customerIt probably costs me or times as much for me to spend time calling them and writing this review
Take home message? be careful with this merchant when shopping, and non-confidence vote on the customer service

Terrible businessWorst gun shop I have ever been to, and that's saying a lotThey delete the accounts of people who complain against them, they've shipped used guns as new and continued to argue like children with the customers online, they would not come down $on a gun to match another local price for me (yes, $7), they are rude in person as well as online, they delete all of the many bad reviews on their site, their "price match" is a complete joke (it means they will match their own price if it drops, not another store's), they simply do not care about the customer because they know there are a million others online who will replace themI could go on and onOne of these days, their "customer is always wrong" attitude will come back to bite them
Just look at all of these Revdex.com complaintsLook at the end of their so called resolutions stating "we have closed this customer's account to prevent future activity" like that's a good thing or somethingMore like "We have closed this account because they are making us look bad and we could not possibly care any less about the customer."

Buds customer service is horribleI placed an order for an item that I knew was going to sell out shortlyThe order went through but got an email days later at hrs advising that they had to verify something and to call them at the the phone number in the emailmins later I received a second email at hrs stating that my money was goung to be refunded because the item was now on backorderI called the same day to enquire about why my order was cancelled to be told that I didnt respond to their attempts to contact me in time, so my items were placed back in stock and soldI then brought up the fact that I was at work at the time and they only gave me minutes to reply instead of at least one business dayI was told that my order was cancelled, money refunded and nothing that he could do
I then submitted a negative customer review on their website stating my problem with their customer serviceMaybe one day after my review they deleted it along with my accountThey must have blocked me because I made an attempt to register with the same name and email with no success
I would never buy from them again after thisThey lack transparency and are very shadyThis incident also illustrates why you should beware when there are no negative reviews on a business website that has the volume of transactions as budsEveryone is not going to be happy with something but thats where customer service steps in to attempt to resolve itThis is why I personally would never even post a negative review prior to allowing the customer service process a legitimate chance to resolve my issue
I wish there was a way to upload screenshots the emails from buds to give my review some added legitimacy

My first buying experience with Bud's has been a total fiascoI ordered a hunting rifle because their price was good and did not include shipping costsNormally I email a copy of my local dealer's FFLThey make it near impossible to do so but have several on file to choose fromMy local dealer's name was there as a prefered dealer and I chose itAfter five long days they shipped itBut not from Bud's, they used a subsidiaryTHEY addressed the UPS package with my dealer's old address from several years agoObviously after four days in transit the package was refused and sent back to the subsidiary! A call to Bud's customer service was like getting a root canalI now have to wait for the package to go through the same four states and then, hopefully, back to the correct address before I get my rifleNo 'sorry's', no offer of expediated shipping, just an attempt to blame UPS for the wrong address! Really? They didn't address the package, Bud's did1st and VERY last buy at this sales site!