*** *** ***
*** *** ***
*** *** ** ***
Re:
#***
Dear *** ***:
I am the Director of Consumer
Marketing Compliance for Condé Nast, which publishes Allure among many
other
titles. I am writing in response to your
recent complaint to the Revdex.com.
On the onset, let me assure you that our company takes its customer
complaints very seriously and appreciates it when our customer’s concerns are
brought to our attention
We have researched your account. We value your subscription to Allure Beauty
Box and am sorry that you have cancelled.
As you know, the subscription includes monthly sample boxes sent to your
home, for you to enjoy. Occasionally, we
do BONUS promotions to our members (at random times, to random people). Recently, we did notify members that we would
be sending them something extra.
Unfortunately, the email was deployed to a larger group than we
anticipated and we ran out of the original BONUS product package. We sent an apology along with some other products.
Again, we do apologize for
the mistake (of running out of the originally promoted Red Carpet Box) as well
as the way customer service handled your complaint
I have asked one of our
editors to pull together a few sample products and send them to you as an
additional token of our apology. We do
hope you will enjoy the package when you receive it
If you have any questions, please
feel free to contact me directly
Sincerely,
Wendy
E***
Director,
Consumer Marketing Compliance
Condé
Nast
* *** *** ***
*** *** ** ***
***
***
Revdex.com:At this time, my complaint, ID *** regarding Conde Nast Publications, Inchas been resolved The business contacted me within two hours of my complaint and agreed to give me a full refund as well as send my merchandise They did as they said they would
(By
clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Were you previously subscribed to this publication?Yes, the subscription lapsed on January *, 2017 Did you not receive the service you were subscribed to?I did, until I attempted to renew said subscription in January of this year, was for some reason never charged for it and no longer received
the subscription in the mail, but started receiving these emails around that same timeAnd have not stopped.Can you provide receipt/contract for subscription?It was initially a Christmas gift from my mother, so that is unlikely but one can be provided if need be, I'm sureMy subscriber number is ***
*** *** ***
*** ***
*** *** ***
*** ** ***
*
** ***
*** *** *** I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes Architectural Digest among many other titlesI am writing in response to your recent complaint to the RevDex.com. On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when our customer’s concerns are brought to our attentionWe have researched your account and see that this situation has been handled. We show that your subscription was cancelled as of yesterday, July ***. We have instructed our fulfillment house to discontinue sending you any further promotions related to this subscriptionPlease note that an issue might have already been in the mail, in which case, you will receive it. I am confirming that you don’t owe any money and your credit will not be affected. We do apologize again for the inconvenience this may have caused youIf you have any questions, please feel free to contact me directlySincerely, Wendy E***
*** *** *** ***
*** ***
* *** *** ***
*** *** ** ***
***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
*** *** ** ***
*
** ***
*** *** *** I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes The New Yorker among many other titlesI am writing in response to your recent complaint to the RevDex.com. On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when our customer’s concerns are brought to our attentionWe have researched your account and see that your magazine order(s) were placed as a result of a call from a third party agency, Radius Marketing. We apologize if you did not want to receive the magazines. We have confirmed with Radius Marketing that you will receive a refund and the subscriptions have been cancelled. You should not receive any additional subscriptions, bills, renewal notices or any correspondence related to these subscriptions We also understand that you received a call directly from the agency and the subscriptions were offered and accepted as a result of the Magazine Reward Plus offer, associated with a weight loss/cleanse program. Again, we do apologize for the inconvenience this may have caused you and your familyIf you have any questions, please feel free to contact me directlySincerely, Wendy E*** Director, Consumer Marketing Compliance Condé Nast * *** *** ***
*** *** ** ***
***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear ***, I need your help *** / *** *** *** have some very unethical people working for this company They are part of some political kickbacks that destroy the meaning of good journalismIt appears that the man who lost the Philadelphia Inquire to Lewis K***, God rest his soul, have now invested in *** *** *** to write and report reckless journalism that is very demeaning and cruel They are ruining peoples lives intentionally by reporting manufactured stories and keeping them page ranked to the top of google to embarass and defame a person in a light We need Conde Nast ower who is in charge of the entire operation, to STOP this behavior and remove this negative story that is being parked at the top of google to embarrass and destroy my life It's very cruel and evil that south jersey, Joseph O*** and Jessica beym would conduct themselves in this UNPROFESSIONAL MANNER and that the two reporters L*** and Y*** would sell themselves out by concocting these negative, bias one way thinking stories Please have the story removedI want to move on with my life and *** *** *** WON'T LET ME
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To whom it may concern,
I have
attached the response to your complaint number *** regarding *** *** ***If you have any questions please let me know
Thank you,
Richard S***
*** *** *** *** *** *** *** *** ***
** *** ** *** ** ***
Revdex.com:At this time, I have not been contacted by Conde Nast Publications, Inc. regarding complaint ID ***I have noticed one change to their site in that they have changed the wording on what month new subscribers can expect to start getting boxes to be more generalized
Otherwise there has been no change, no attempt to apologize to subscribers affected, or even any kind of correspondence explaining the mishap, though the customer service rep I spoke to said there would be an email/letter sent outFrom online comments of other subscribers, customer service responses have been wildly varied, even going so far as to have some subscribers describing rudeness and claims of CS reps saying that other subscribers were lying about being promised apology boxesI cannot confirm the truth of these comments, but since the first CS rep I spoke to was also very abrasive, I am inclined to believe this is possibleI still find this unacceptable. Sincerely,*** ***
*** *** ***
*** *
*** *** *** ***
*** *** ** ***
*
*** *** Dear *** *: I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes Allure among many other titlesWe also produce the Allure Beauty Box. I am writing in response to your recent
complaint to the Revdex.com. On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when our customer’s concerns are brought to our attentionWe have researched your account. We value your membership to Allure Beauty Box and am sorry that you had an issue with the packaging of your recent box as well as difficulty trying to cancel your subscriptionWe have confirmed, with our fulfillment house, that your membership has been cancelled as of today (April ***) and you should no longer be charged for the Allure Beauty Box We do apologize again for the inconvenience this may have caused youIf you have any questions, please feel free to contact me directlySincerely,Wendy E***
Wendy E***
Hi ***,I have forwarded your complaint directly to my HR contact at The *** *** *** and she has been in contact with Joe O*** at ** *** ***.You should receive a response from them.Thank you,*** E***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*** ***
*** ** *** *** **
*** ** ***
*
** ** *** Dear *** ***, I am the Director of Consumer Marketing Compliance for *** I represent Condé Nast, the publisher of The New Yorker and Architectural Digest among many other titlesI am writing
in response to your recent complaint to the Revdex.com. On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when customer’s concerns are brought to our attentionWe have researched your account and see that this situation has been handled. We have cancelled your New Yorker subscription. The last issue you should receive is November **, 2016. In addition, a subscription to Architectural Digest was included with your purchase at ***You have not been charged for this subscription, it was included with your purchase. The last issue of Architectural Digest you will receive is December We have instructed our fulfillment house and our email deployment to discontinue sending you any further promotions related to these subscriptionsPlease note that some promotions might be in the mail stream already, so please do disregard anything further regarding these subscriptionsWe do apologize again for the inconvenience this may have caused youIf you have any questions, please feel free to contact me directlySincerely, Wendy E*** Director, Compliance PubWorX * *** *** *** *** ***
*** *** ** ***
***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding Conde Nast Publications, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***
HiPlease see the attached response Thank you for contacting us and please do contact me directly if I can be of further assistance. *** *** ***
*** ***
*** *** ***
*** *** ** ***
*
*** ***Dear *** ***:I am the Director of Consumer Marketing
Compliance for Condé Nast, which publishes Allure, W, Vogue, and Glamour among many other titles. I am writing in response to your recent complaint to the Revdex.com. On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when our customer’s concerns are brought to our attention.We do appreciate your business and your loyalty to our brands. We do apologize for the “connection/website isssues” that you have been experiencingWe have contacted our fulfillment house, CDS, and they have confirmed that they will reach out to you TODAY and assist you in resolving your problems. Again, we do apologize again for the inconvenience this may have caused you.If you have any questions, please feel free to contact me directly.Sincerely,Wendy E*** Director, Consumer Marketing Compliance Condé Nast* *** *** ***
*** *** ** ***
***
*** *** ***
*** ***
*** *** *** **
*** ** *** *** *** Dear *** ***, I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes many magazines including Wired. I am writing in response to your calls/emails to our
fulfillment houseWe have researched your account. We understand that you ordered one issue of The New Yorker and then tried to cancel I have confirmed with our fulfillment house that a refund was placed back on your card, on ***, in the amount of $10.50. We hope you have received itWe do apologize for the inconvenience this may have caused you. We take our customers complaints very seriously and do appreciate it when our customer’s concerns are brought to our attentionIf you have any questions, you can contact me directlySincerely, Wendy E*** Director, Consumer Marketing Compliance Condé Nast * *** *** ***
*** *** ** ***
***
***
*** *** ***
*** *** ***
*** *** ** ***
Re:
#***
Dear *** ***:
I am the Director of Consumer
Marketing Compliance for Condé Nast, which publishes Allure among many
other
titles. I am writing in response to your
recent complaint to the Revdex.com.
On the onset, let me assure you that our company takes its customer
complaints very seriously and appreciates it when our customer’s concerns are
brought to our attention
We have researched your account. We value your subscription to Allure Beauty
Box and am sorry that you have cancelled.
As you know, the subscription includes monthly sample boxes sent to your
home, for you to enjoy. Occasionally, we
do BONUS promotions to our members (at random times, to random people). Recently, we did notify members that we would
be sending them something extra.
Unfortunately, the email was deployed to a larger group than we
anticipated and we ran out of the original BONUS product package. We sent an apology along with some other products.
Again, we do apologize for
the mistake (of running out of the originally promoted Red Carpet Box) as well
as the way customer service handled your complaint
I have asked one of our
editors to pull together a few sample products and send them to you as an
additional token of our apology. We do
hope you will enjoy the package when you receive it
If you have any questions, please
feel free to contact me directly
Sincerely,
Wendy
E***
Director,
Consumer Marketing Compliance
Condé
Nast
* *** *** ***
*** *** ** ***
***
***
Revdex.com:At this time, my complaint, ID *** regarding Conde Nast Publications, Inchas been resolved The business contacted me within two hours of my complaint and agreed to give me a full refund as well as send my merchandise They did as they said they would
(By
clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Were you previously subscribed to this publication?Yes, the subscription lapsed on January *, 2017 Did you not receive the service you were subscribed to?I did, until I attempted to renew said subscription in January of this year, was for some reason never charged for it and no longer received
the subscription in the mail, but started receiving these emails around that same timeAnd have not stopped.Can you provide receipt/contract for subscription?It was initially a Christmas gift from my mother, so that is unlikely but one can be provided if need be, I'm sureMy subscriber number is ***
*** *** ***
*** ***
*** *** ***
*** ** ***
*
** ***
*** *** *** I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes Architectural Digest among many other titlesI am writing in response to your recent complaint to the RevDex.com. On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when our customer’s concerns are brought to our attentionWe have researched your account and see that this situation has been handled. We show that your subscription was cancelled as of yesterday, July ***. We have instructed our fulfillment house to discontinue sending you any further promotions related to this subscriptionPlease note that an issue might have already been in the mail, in which case, you will receive it. I am confirming that you don’t owe any money and your credit will not be affected. We do apologize again for the inconvenience this may have caused youIf you have any questions, please feel free to contact me directlySincerely, Wendy E***
*** *** *** ***
*** ***
* *** *** ***
*** *** ** ***
***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
*** *** ** ***
*
** ***
*** *** *** I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes The New Yorker among many other titlesI am writing in response to your recent complaint to the RevDex.com. On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when our customer’s concerns are brought to our attentionWe have researched your account and see that your magazine order(s) were placed as a result of a call from a third party agency, Radius Marketing. We apologize if you did not want to receive the magazines. We have confirmed with Radius Marketing that you will receive a refund and the subscriptions have been cancelled. You should not receive any additional subscriptions, bills, renewal notices or any correspondence related to these subscriptions We also understand that you received a call directly from the agency and the subscriptions were offered and accepted as a result of the Magazine Reward Plus offer, associated with a weight loss/cleanse program. Again, we do apologize for the inconvenience this may have caused you and your familyIf you have any questions, please feel free to contact me directlySincerely, Wendy E*** Director, Consumer Marketing Compliance Condé Nast * *** *** ***
*** *** ** ***
***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear ***, I need your help *** / *** *** *** have some very unethical people working for this company They are part of some political kickbacks that destroy the meaning of good journalismIt appears that the man who lost the Philadelphia Inquire to Lewis K***, God rest his soul, have now invested in *** *** *** to write and report reckless journalism that is very demeaning and cruel They are ruining peoples lives intentionally by reporting manufactured stories and keeping them page ranked to the top of google to embarass and defame a person in a light We need Conde Nast ower who is in charge of the entire operation, to STOP this behavior and remove this negative story that is being parked at the top of google to embarrass and destroy my life It's very cruel and evil that south jersey, Joseph O*** and Jessica beym would conduct themselves in this UNPROFESSIONAL MANNER and that the two reporters L*** and Y*** would sell themselves out by concocting these negative, bias one way thinking stories Please have the story removedI want to move on with my life and *** *** *** WON'T LET ME
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To whom it may concern,
I have
attached the response to your complaint number *** regarding *** *** ***If you have any questions please let me know
Thank you,
Richard S***
*** *** *** *** *** *** *** *** ***
** *** ** *** ** ***
Revdex.com:At this time, I have not been contacted by Conde Nast Publications, Inc. regarding complaint ID ***I have noticed one change to their site in that they have changed the wording on what month new subscribers can expect to start getting boxes to be more generalized
Otherwise there has been no change, no attempt to apologize to subscribers affected, or even any kind of correspondence explaining the mishap, though the customer service rep I spoke to said there would be an email/letter sent outFrom online comments of other subscribers, customer service responses have been wildly varied, even going so far as to have some subscribers describing rudeness and claims of CS reps saying that other subscribers were lying about being promised apology boxesI cannot confirm the truth of these comments, but since the first CS rep I spoke to was also very abrasive, I am inclined to believe this is possibleI still find this unacceptable. Sincerely,*** ***
*** *** ***
*** *
*** *** *** ***
*** *** ** ***
*
*** *** Dear *** *: I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes Allure among many other titlesWe also produce the Allure Beauty Box. I am writing in response to your recent
complaint to the Revdex.com. On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when our customer’s concerns are brought to our attentionWe have researched your account. We value your membership to Allure Beauty Box and am sorry that you had an issue with the packaging of your recent box as well as difficulty trying to cancel your subscriptionWe have confirmed, with our fulfillment house, that your membership has been cancelled as of today (April ***) and you should no longer be charged for the Allure Beauty Box We do apologize again for the inconvenience this may have caused youIf you have any questions, please feel free to contact me directlySincerely,Wendy E***
Wendy E***
Hi ***,I have forwarded your complaint directly to my HR contact at The *** *** *** and she has been in contact with Joe O*** at ** *** ***.You should receive a response from them.Thank you,*** E***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*** ***
*** ** *** *** **
*** ** ***
*
** ** *** Dear *** ***, I am the Director of Consumer Marketing Compliance for *** I represent Condé Nast, the publisher of The New Yorker and Architectural Digest among many other titlesI am writing
in response to your recent complaint to the Revdex.com. On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when customer’s concerns are brought to our attentionWe have researched your account and see that this situation has been handled. We have cancelled your New Yorker subscription. The last issue you should receive is November **, 2016. In addition, a subscription to Architectural Digest was included with your purchase at ***You have not been charged for this subscription, it was included with your purchase. The last issue of Architectural Digest you will receive is December We have instructed our fulfillment house and our email deployment to discontinue sending you any further promotions related to these subscriptionsPlease note that some promotions might be in the mail stream already, so please do disregard anything further regarding these subscriptionsWe do apologize again for the inconvenience this may have caused youIf you have any questions, please feel free to contact me directlySincerely, Wendy E*** Director, Compliance PubWorX * *** *** *** *** ***
*** *** ** ***
***
***
Revdex.com:At this time, I have not been contacted by Staten Island Advance regarding complaint ID ***.Sincerely,*** ***
Revdex.com:At this time, I have not been contacted by Conde Nast Publications, Inc. regarding complaint ID ***Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding Conde Nast Publications, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***
HiPlease see the attached response Thank you for contacting us and please do contact me directly if I can be of further assistance. *** *** ***
*** ***
*** *** ***
*** *** ** ***
*
*** ***Dear *** ***:I am the Director of Consumer Marketing
Compliance for Condé Nast, which publishes Allure, W, Vogue, and Glamour among many other titles. I am writing in response to your recent complaint to the Revdex.com. On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when our customer’s concerns are brought to our attention.We do appreciate your business and your loyalty to our brands. We do apologize for the “connection/website isssues” that you have been experiencingWe have contacted our fulfillment house, CDS, and they have confirmed that they will reach out to you TODAY and assist you in resolving your problems. Again, we do apologize again for the inconvenience this may have caused you.If you have any questions, please feel free to contact me directly.Sincerely,Wendy E*** Director, Consumer Marketing Compliance Condé Nast* *** *** ***
*** *** ** ***
***
*** *** ***
*** ***
*** *** *** **
*** ** *** *** *** Dear *** ***, I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes many magazines including Wired. I am writing in response to your calls/emails to our
fulfillment houseWe have researched your account. We understand that you ordered one issue of The New Yorker and then tried to cancel I have confirmed with our fulfillment house that a refund was placed back on your card, on ***, in the amount of $10.50. We hope you have received itWe do apologize for the inconvenience this may have caused you. We take our customers complaints very seriously and do appreciate it when our customer’s concerns are brought to our attentionIf you have any questions, you can contact me directlySincerely, Wendy E*** Director, Consumer Marketing Compliance Condé Nast * *** *** ***
*** *** ** ***
***
***
HiCan you please let me know which magazine(s) are involved Thank you. *** ***