Budget Car Rental

Rented a car for 4 days for a business trip. The car was making loud noise to begin with and finally did not start on the morning of 3rd day. Got it jumped in case battery died but no luck. The worst part was the experience with customer service who wasted 4 hours of my time when I was supposed to be in a very important meeting. They finally towed the car and advised me to go back to the airport and get a replacement(of course when I had no car to drive to the airport or time). I asked for cancellation of the remaining 2 days and wanted to confirm if the charges have been refunded to my company's account.
The time and effort spent trying to call customer service is a nightmare. Their robotic questions, without understanding the problem and the pain they have already caused only serve to invoke more anger and frustration. I have just spent another hour of my time going through multiple recorded messages, finally getting to a human who will direct my call to another person(why not') providing all the information everytime only to get magically disconnected and not getting any call back. I give up.

Charged additional invalid fees for car rental
I returned the rental car on time per my rental agreement at 6:30 PM on 12/13/2018 but when I received my electronic receipt, I was charged an additional day rental stating I returned the car on 12/14/2018. I submitted case #XXXXXXXX to Budget and provided my airline ticket which showed I got on my flight on time but they will only accept a boarding pass which I do not have, and the airline cannot provide. Budget is unwilling to resolve their error.

July 29, 2018 obtained a rental car from Budget at the Avis counter
Reservation # three 8 5 9 9 five 6 3-us-2 (not a SS#)
Agreement # one4114two890

Signed agreement had total charges estimate at 139.58
Billed amount was 165.14

They said there would be a $3.95 charge if we used the toll road out of Dallas.
(They said that we could go through the electronic gates in Kansas as well, but we did not and would have gotten a ticket if we did. )
I tried to call twice during business hours on 8-9-18 and was put on hold a long time then disconnected. Thought it was my fault. Tried again and again was hung up on without speaking to an agent. Used the website as recommended on the recording and used the available response form to ask for clarification. No response within the promised time period. Thus, no ability to obtain information from the company. Thus, escalating to the only known option that might get some results.
Product_Or_Service: car rental
Account_Number: XXXXXXXXXX

I rented a car from Budget on 12/16/2017. The car was driving very poorly and after evaluated was found to have "tire, strut, and control arm damage" according to Budget. I pulled over as soon as I could after realizing I could not safely control the car. It was late at night and Budget said they could not replace the car unless I could drive it back to the airport which I could not safely. They transferred me to roadside assistance who could not arrive for over an hour. I was in an unsafe part of town in a gas station parking lot with no lights. I waited an hour and a half for roadside assistance to arrive. My dad who had a heart procedure the next day (the reason I was traveling home) had to drive an hour and a half to pick me up at 1:30 in the morning. Budget offered me no help to replace the car since it was "after hours." I tried for three hours the next day to talk to someone in customer service to simply find out where the car was and make sure the reservation was cancelled. I was told they could not close the reservation, that I would have to speak to someone at the airport. For three days, I was transferred to the national call center and could never get through to anyone at the airport. On the day I flew back home, I went to the desk and was cleared of charges for the car that were pending. Then, today, 1/25/2018, I received a letter stating that my credit card would be charged $612.54 for damages to the car, roadside assistance, and administrative costs. I called Budget and again was treated rudely by customer service and told to "call my financial institution" because she couldn't help. I finally was able to get through to an agent who reviewed the case and cleared the charges. She did say that I would still be responsible for roadside assistance costs of $98.09. They sent me off with a damaged car, offered me no way home in the middle of the night and then tried to get me to pay to fix the car for them. I was in shock when I got the bill. Dishonest, unsafe business.
Product_Or_Service: rental car
Order_Number: case # XXXXXXXX
Account_Number: XXXXXXXXX

I rented a passenger on 11/4/17 with a return on 11/6/2017. I returned the van at 0330hrs on 11/06
The attendant checking in cars told me his system went down and he would check my vehicle in when the system came back up. Well he did not. On 11/15 I was billed $540 for the van not being checked in until 11/10. I have opened an investigation with budget customer service but they are making it very difficult for a refund. They are asking for boarding passes and other proof to show I was on my flight on 11/6. I have provided what I can. Now I just wait until they investigate for my $540. This is the company's mistake yet I have to prove I returned the car. Please help.
Product_Or_Service: Rented passenger van
Order_Number: N/a
Account_Number: