Right now this bank will get 0.
They my account 3 times for my credit card, both accounts are with them , now my account is negative and they are charging me overdrafts fees.
I cald then and they said they will refund my momney and it will take them 7 to 10 days.
So now I cant touch my money in that account because of a mistake that they did and it did not take 7 to 10 days to take it out of my account it took 1 day or less, now do I get any extra money of them holding my money. They said no, really? But they are charging me overdraft fees on there mistake.
Every year BB VA does a reanalysis of our fixed mortgage. We paid the shortage of $350 on nine 914 to keep our payment the same and request that it be applied to escrow but they applied it to principal instead and our payment still increased as if we had not paid any extra. I have made six calls to BB VA for them to correct this but always get a different answer with no follow through. Even asked to speak to a supervisor and no one called me back. This company apparently doesn't care much about customer service. They are very happy to take your money but dont want to correct the problem. Should have just kept the $350 in my pocket as it would've had the same result
I want to warn anyone that uses, or thinking of using Compass Bank to BEWARE!!!! Last October someone withdrew over $5000.00 from our account and loaded it on a Safespend card which is a Compass Bank debit card. We are a small business and that is a devastating amount to all of a sudden disappear. First of all no one in the Compass Bank fraud department caught these transactions as any kind of red flag. Even though it was done in a short period of time and for large amounts. That was unsettling in itself. Next as soon as I realized this, by checking our account online, I called the local Compass Bank branch near me and reported it. Immediately my debit card was deactivated. The bank graciously reimbursed our account for the full amount within a very short time period. We were very relieved. A few weeks later Compass Bank withdrew the whole amount they had credited us back out of our account! This was a shock! We weren't expecting that! I immediately called only to find out some very fishy information! I spoke to someone in the fraud department that was very rude and unprofessional. She made me feel like a criminal and like we caused this fraud problem. She said they sent me (4) letters and tried to reach me by phone (4) times and I did not respond so that is why the money was taken back out of our account. I informed her that I never received any letters from Compass bank and when she told me the phone number they tried to reach me on, it was not the right number. This was very strange to me since our business number is on all of our checks we write for everything including our payroll checks. She verified the address the (4) letters were mailed to and it supposedly was sent to our business. I was also griped at for not filing a police report. I have never been through anything like this and when I spoke to multiple people at the bank about this, I was never told to file one. If I knew of course I would have. Next I was told that if I file a police report they would likely reimburse our money in our account. So I went down to the local police station and did that. Even after I filed the report, we were denied the money back. I then spoke to someone in Compass Bank corporate office and told her what happened. I also told her I wanted copies of all (4) letters they mailed to me. I received letters that had my home address on them instead of the business address like the lady verified with me earlier from the fraud department. I never received these letters in my personal mail at home either. I can understand maybe (1) letter getting lost in the mail but not all (4)! Also some of the letters didn't have a letter head on it and wasn't signed. It looked like someone literally sat down at a computer and just made something up quickly. This was unsettling to me! All of these have been turned over to the detective working on our case. I was also told that the money was taken by a male in another state. When I was told this I told the lady from corporate that it was proof this was fraud and she said yes it is. However we still will not be refunded our money! I was shocked with how many other people have been having bad experiences with Compass Bank and how some of them were stories that were so similar to ours. We are in the process of closing our account and also working with lawyers to see what else can be done.
I have been a customer of BBVA for a few years now. I have not had any big issues with them until recently. For the 2016 tax year, They never sent my 1099 form. I waited until January 31 2017, to go to the local office only to be told that I just need to wait a few days and I should get them. Well, fast forward to February 8 when I went to the office. Nothing. The banker printed out a copy for me, and wait for it. IT said that it was not reported to the IRS. When it should have. Then she retracted and said that they did send it, but the amount was not what actually showed on the account.
I went again on the 9th. I spent quite some time there. Only to be told that the 1099 was send to my new address. The funny thing I have not had an opportunity to update the new address, and they never called me to verify the change of address. Again, to figure out what went wrong as to why the account numbers and the interest were different to the 1099 printout they printed for me. They told me to come back the next day. Here we are on the 10th of February, I picked up the documents, I never looked at them while I was there. They said that they finally fixed it, and it should reflect what they sent to IRS.
Honestly, I am just tired with them and their unprofesionalism. While I was there, their system went down. I had to provide her with my own old copy of statements and such that they had provided me previously. It does not make any sense. Nobody seem to know what happened, then the banker who has been trying to work with me said that they had mailed the form to my previous address and it was returned since I had move. So my question is: Did they really mail it? And If so, to which address? And finally, why did the original 1099 that they gave me said: unreported? Why all this when I had moved to my new address for only 3 weeks. And either way, the old address was my house, that I owned. And I could still get the mail if they truly had sent it.
This the email sent to Compass regarding our experience.
**BOTCHED APPRAISAL, TERRIBLE CUSTOMER SERVICE**
Compass parties involved: [redacted], and [redacted]
Loan: [redacted]
Home: [redacted]. Pensacola, FL 32526
I am writing you today as we ([redacted] and myself) are requesting a full refund ($425) for the attached appraisals done for the home we were trying to have financed through Compass Bank. After further investigation, the appraisal appeared to be "botched" and unusable, thus having Compass deny the loan for the home through conventional, and also FHA. Over a span of approximately 3 and a half months of trying to close, no one at Compass was able to identify that the issue was with the appraisal, and it cost us a great deal of time and money.
Working with your company was one of the most difficult business transactions myself, Justin, our realtors, title company, insurance company, family members, co-workers, etc. have ever seen. We experienced high levels of unprofessionalism, and terrible customer service on top of finding our appraisal was no good.
After being told by [redacted]'s that you all "could no longer move forward with the [redacted]. home due to being denied conventional PMI, then being told from [redacted] that we would get denied for FHA as well".... We felt helpless. Especially after closing was pushed back 5 + times already!
We sent the appraisal to 3 other lenders to have them review in an effort to find a lender that would allow us to purchase the home. Each company who looked at it said it was the WORST appraisal they had seen in 20+ years in the business. This same information was provided to Compass January 14th, 2016, and no one advised us at any point that the appraisal did not look suitable for our loan until the very end where we got denied for PMI.
Needless to say..... We changed lenders, once again because Compass told us "the sellers would not be able to sell this home, and we wouldn't be able to buy it."
As of 4.25.16, we closed on [redacted]. (21 days total from the time we switched lenders to closing)
Aside from some common hiccups that happened could be considered normal during the process (which I do not deny took place), your customer service, communication, and overall knowledge of the home buying business was horrific. Even all the way up the chain to your MANAGEMENT. No one was reachable by phone... and we had to practically BEG to get an email back. I am a customer service manager, and I can tell you we NEVER do business like you all did.
You all blamed everyone else for issues with this house...to include: our home owners insurance rep, realtors, Justin.... Everyone else, but no fault was accrued from your team.
You told us we were denied for the conventional loan- ultimately due to a botched appraisal.
You told us we would be denied for the FHA loan as well- We were NOT. We got approved almost instantaneously.
We took days off of work just to try to get in touch with you all..... LITERALLY just to get someone on the phone to explain what was going on to us. Then we had to go to a local office and ask for the branch manager to help us get to the bottom of it, and again had to leave work to do so.
The list goes on....
I will conclude with this, at minimal, the cost of the appraisal is owed back to [redacted] ($425).
I hope you all look back and learn to strive for better service here. If anyone reading this needs to see documented communications, please advise and I will be happy to provide this information.
they put 2 of my regular payments toward principle and sent me a delinquent notice, after calling they fixed it. 2 months later they did the same thing. I was sending in a check and the payment slip each time with a $1.15 toward principle wrote in the box on the slip. when I called the lady said they never look at either one, I asked how they know how much I sent then, she couldn't answer that. I went to the bank today(2/19/2016) and asked for a paper with proof of 10 day payoff and was told they cant do that either. after going back and forth and a 15 minute phone call by the teller she finally figured out how to do it. I would recommend no one ever use this bank.
WORST Bank experience EVER!!! RUN away, don't walk, don't skip, don't jog! RUN!!!! From corporate to branch personnel I have encountered nothing but ignorance at ALL levels! ATM machines that do not record check deposits & they could not care less & have solution other than to "file a claim" when the deposit is inside a machine that they have keys to 15" away & 10 minutes after the deposit! Mobil check deposit that after 3+ months STILL does not work. I could go on & on & on, but I won't. RUN!
Right now this bank will get 0.
They my account 3 times for my credit card, both accounts are with them , now my account is negative and they are charging me overdrafts fees.
I cald then and they said they will refund my momney and it will take them 7 to 10 days.
So now I cant touch my money in that account because of a mistake that they did and it did not take 7 to 10 days to take it out of my account it took 1 day or less, now do I get any extra money of them holding my money. They said no, really? But they are charging me overdraft fees on there mistake.
Every year BB VA does a reanalysis of our fixed mortgage. We paid the shortage of $350 on nine 914 to keep our payment the same and request that it be applied to escrow but they applied it to principal instead and our payment still increased as if we had not paid any extra. I have made six calls to BB VA for them to correct this but always get a different answer with no follow through. Even asked to speak to a supervisor and no one called me back. This company apparently doesn't care much about customer service. They are very happy to take your money but dont want to correct the problem. Should have just kept the $350 in my pocket as it would've had the same result
I want to warn anyone that uses, or thinking of using Compass Bank to BEWARE!!!! Last October someone withdrew over $5000.00 from our account and loaded it on a Safespend card which is a Compass Bank debit card. We are a small business and that is a devastating amount to all of a sudden disappear. First of all no one in the Compass Bank fraud department caught these transactions as any kind of red flag. Even though it was done in a short period of time and for large amounts. That was unsettling in itself. Next as soon as I realized this, by checking our account online, I called the local Compass Bank branch near me and reported it. Immediately my debit card was deactivated. The bank graciously reimbursed our account for the full amount within a very short time period. We were very relieved. A few weeks later Compass Bank withdrew the whole amount they had credited us back out of our account! This was a shock! We weren't expecting that! I immediately called only to find out some very fishy information! I spoke to someone in the fraud department that was very rude and unprofessional. She made me feel like a criminal and like we caused this fraud problem. She said they sent me (4) letters and tried to reach me by phone (4) times and I did not respond so that is why the money was taken back out of our account. I informed her that I never received any letters from Compass bank and when she told me the phone number they tried to reach me on, it was not the right number. This was very strange to me since our business number is on all of our checks we write for everything including our payroll checks. She verified the address the (4) letters were mailed to and it supposedly was sent to our business. I was also griped at for not filing a police report. I have never been through anything like this and when I spoke to multiple people at the bank about this, I was never told to file one. If I knew of course I would have. Next I was told that if I file a police report they would likely reimburse our money in our account. So I went down to the local police station and did that. Even after I filed the report, we were denied the money back. I then spoke to someone in Compass Bank corporate office and told her what happened. I also told her I wanted copies of all (4) letters they mailed to me. I received letters that had my home address on them instead of the business address like the lady verified with me earlier from the fraud department. I never received these letters in my personal mail at home either. I can understand maybe (1) letter getting lost in the mail but not all (4)! Also some of the letters didn't have a letter head on it and wasn't signed. It looked like someone literally sat down at a computer and just made something up quickly. This was unsettling to me! All of these have been turned over to the detective working on our case. I was also told that the money was taken by a male in another state. When I was told this I told the lady from corporate that it was proof this was fraud and she said yes it is. However we still will not be refunded our money! I was shocked with how many other people have been having bad experiences with Compass Bank and how some of them were stories that were so similar to ours. We are in the process of closing our account and also working with lawyers to see what else can be done.
Extremely positive experience and highly recommend Budget glass! welcoming reception, honest quotes, quick service. Very helpful overall and highly recommend.
I have been a customer of BBVA for a few years now. I have not had any big issues with them until recently. For the 2016 tax year, They never sent my 1099 form. I waited until January 31 2017, to go to the local office only to be told that I just need to wait a few days and I should get them. Well, fast forward to February 8 when I went to the office. Nothing. The banker printed out a copy for me, and wait for it. IT said that it was not reported to the IRS. When it should have. Then she retracted and said that they did send it, but the amount was not what actually showed on the account.
I went again on the 9th. I spent quite some time there. Only to be told that the 1099 was send to my new address. The funny thing I have not had an opportunity to update the new address, and they never called me to verify the change of address. Again, to figure out what went wrong as to why the account numbers and the interest were different to the 1099 printout they printed for me. They told me to come back the next day. Here we are on the 10th of February, I picked up the documents, I never looked at them while I was there. They said that they finally fixed it, and it should reflect what they sent to IRS.
Honestly, I am just tired with them and their unprofesionalism. While I was there, their system went down. I had to provide her with my own old copy of statements and such that they had provided me previously. It does not make any sense. Nobody seem to know what happened, then the banker who has been trying to work with me said that they had mailed the form to my previous address and it was returned since I had move. So my question is: Did they really mail it? And If so, to which address? And finally, why did the original 1099 that they gave me said: unreported? Why all this when I had moved to my new address for only 3 weeks. And either way, the old address was my house, that I owned. And I could still get the mail if they truly had sent it.
This the email sent to Compass regarding our experience.
**BOTCHED APPRAISAL, TERRIBLE CUSTOMER SERVICE**
Compass parties involved: [redacted], and [redacted]
Loan: [redacted]
Home: [redacted]. Pensacola, FL 32526
I am writing you today as we ([redacted] and myself) are requesting a full refund ($425) for the attached appraisals done for the home we were trying to have financed through Compass Bank. After further investigation, the appraisal appeared to be "botched" and unusable, thus having Compass deny the loan for the home through conventional, and also FHA. Over a span of approximately 3 and a half months of trying to close, no one at Compass was able to identify that the issue was with the appraisal, and it cost us a great deal of time and money.
Working with your company was one of the most difficult business transactions myself, Justin, our realtors, title company, insurance company, family members, co-workers, etc. have ever seen. We experienced high levels of unprofessionalism, and terrible customer service on top of finding our appraisal was no good.
After being told by [redacted]'s that you all "could no longer move forward with the [redacted]. home due to being denied conventional PMI, then being told from [redacted] that we would get denied for FHA as well".... We felt helpless. Especially after closing was pushed back 5 + times already!
We sent the appraisal to 3 other lenders to have them review in an effort to find a lender that would allow us to purchase the home. Each company who looked at it said it was the WORST appraisal they had seen in 20+ years in the business. This same information was provided to Compass January 14th, 2016, and no one advised us at any point that the appraisal did not look suitable for our loan until the very end where we got denied for PMI.
Needless to say..... We changed lenders, once again because Compass told us "the sellers would not be able to sell this home, and we wouldn't be able to buy it."
As of 4.25.16, we closed on [redacted]. (21 days total from the time we switched lenders to closing)
Aside from some common hiccups that happened could be considered normal during the process (which I do not deny took place), your customer service, communication, and overall knowledge of the home buying business was horrific. Even all the way up the chain to your MANAGEMENT. No one was reachable by phone... and we had to practically BEG to get an email back. I am a customer service manager, and I can tell you we NEVER do business like you all did.
You all blamed everyone else for issues with this house...to include: our home owners insurance rep, realtors, Justin.... Everyone else, but no fault was accrued from your team.
You told us we were denied for the conventional loan- ultimately due to a botched appraisal.
You told us we would be denied for the FHA loan as well- We were NOT. We got approved almost instantaneously.
We took days off of work just to try to get in touch with you all..... LITERALLY just to get someone on the phone to explain what was going on to us. Then we had to go to a local office and ask for the branch manager to help us get to the bottom of it, and again had to leave work to do so.
The list goes on....
I will conclude with this, at minimal, the cost of the appraisal is owed back to [redacted] ($425).
I hope you all look back and learn to strive for better service here. If anyone reading this needs to see documented communications, please advise and I will be happy to provide this information.
they put 2 of my regular payments toward principle and sent me a delinquent notice, after calling they fixed it. 2 months later they did the same thing. I was sending in a check and the payment slip each time with a $1.15 toward principle wrote in the box on the slip. when I called the lady said they never look at either one, I asked how they know how much I sent then, she couldn't answer that. I went to the bank today(2/19/2016) and asked for a paper with proof of 10 day payoff and was told they cant do that either. after going back and forth and a 15 minute phone call by the teller she finally figured out how to do it. I would recommend no one ever use this bank.
WORST Bank experience EVER!!! RUN away, don't walk, don't skip, don't jog! RUN!!!! From corporate to branch personnel I have encountered nothing but ignorance at ALL levels! ATM machines that do not record check deposits & they could not care less & have solution other than to "file a claim" when the deposit is inside a machine that they have keys to 15" away & 10 minutes after the deposit! Mobil check deposit that after 3+ months STILL does not work. I could go on & on & on, but I won't. RUN!