Budget Moving and Storage LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:So it becomes very important for people to understand how I was scammedI had called budget moving on 08/03/and told them all the items that need to be shippedThey gave me an estimate of $I asked them to come to my place on 08/04/to confirm the estimateThey said they will come and confirm the estimate When they did not show upI called them to let them know their people did not show upThey said don't worry we will meet you on the moving dateWe will take care of everythingThey showed up on monday and asked me to sign bunch of papersOne of the papers which they kept with them and did not sent you is the one where I have written that packaging supplies were never discussed with me After writing that note I signed the paperI called the budget moving company to tell them that separate charges for packaging were never told to meAll I was told was that you will charge me $They said don't worry about anything just sign the papers and we will take care of everythingSo I signed the paper with the note that apackaging was not discussedI hope these people send you the copy of that paper tooThey did not sent the copy so that they can hide the way they scam peopleThey had not even discussed any fuel charges with meIt was indicated verbally that $includes all the feesThats the reason if you notice I had put the question mark against the fuel and then signed it after being assured by the manager or person I spoke to and being told just sign it we will take care of it99% items on estimate match the things they shipped to the other houseI have the copy of items which they gave me handwritten to prove that they did not do any extra workThe items on estimate match the hand written items they shippedI will attach that copyHaving said that after they reached my place they made a big bill of $and refused to let my items down from truck unless I authorise the payment I called the budget moving and said this is wrong" I understand the estimate can vary by $or $when the items given to you in estimate are same as what you have been written on the paper by your mover which have been shippedHe refused to listen to me and said we will not put the items down unless you authorise paymentAt that moment I had no choice but to give up and sign the papers and authorize the paymentsI did not want to loose my stuffIf you check the estimate they have written big weights on the stuff like bed -455lb, dining table - lb , bookcase - 143lbI have attached the pics of the stuff too to prove how these people lie on the paper and make people sign the papers by giving verbal confirmation that everything will taken care of and then hold the stuff hostageFinally make people pay the exorbitant priceI don't want other people to be scammed and want my money $back which I was charged extra Regards, [redacted]

What a great experience! – I had a wonderful experience with this moving companyI needed a company who would help me out, financially and professionallyI found both with Budget Moving and Storage! From the moment that I called to get an estimate, the gentleman was very understanding about my budget and even help me with a discount! Every one knows that some moving companies hire workers that don't care about the people's things, but not with budget Moving and Storage! When moving day came, the gentlemen were so efficient and delicate with my items, which I truly appreciate till this dayI am so amazed and overjoyed with my entire experience and I strongly recommend to everyone this company!!!

I just had a bad experience with them as well! Somehow I was billed $for packing suppliesI was only moving a studio apartmentI already had boxes and packed everything myselfThey only provided two wardrobe boxes ( which I was told it was included with the moving quote I was given) Long story short, I had my belongings held hostage in the truck until I paid the bill they presented...at that point, there was nothing else I could have done (maybe I should have called the cops) when they had all my things in the truck and the movers attitude was something like " oh yeah...what are you gonna do?" I tried calling the company, but surprise! The number that I called to schedule the move and to confirm the move was no longer functional...Using this company is one stupid mistake I will never make again! If you choose to go with them, be careful! They will nail you for packing supplies that do not exist!

I am rejecting this response because: what was written about me being hostile and threatening is falseI kindly approached them about the failed product, and they sent me old, used, nonworking partsI have never dealt with such a small minded person(s) in business before! I still have the parts they sent me to prove they were used, hardware marking, dings and rust! Live and Learn is the lesson here, all I asked for in the end was a purchase agreement # between manufacturer and the flop business I purchased from and Brittany couldn't even get that rightPoor business ethics! Regards, [redacted]

Do NOT, I repeat, do NOT use this companyI was quoted incorrectly (lbs incorrectly) and then charge me $extra for weightAlso charged me over $for packing supplies when all of my belongings were pre packed; but done so "incorrectly"I did not see the list of prices per box before hand eitherThen charged over $for days of storageWhen I called to confirm my delivery for the weekend I was told, "We'll TRY to get it to you on the day we agreed, but technically I have daysSo okay?" I am now way over the original quote this company provided me withNot worth the effort, time, or wasted moneyWorst possible choice, I am extremely disappointed all aroundEmployees also used my bathrooms, outlets, and left a mess

From: Anthem Claim ManagementDate: Tue, Apr 19, at 4:PMSubject: Business Response to case# ***To: ***Thank you for forwarding this complaint to our attention, we offer the following response: Delivery of Ms***’s shipment was
delayed due to mechanical problems with the carrier tractor unitThe balance due from Ms*** at the time of delivery was discounted by $as compensation for the inconvenience caused by the delayMs***’s shipment was weighed at nationally recognized and certified truck weigh station (CAT)Our records show that Ms*** was provided with copies of the weigh ticket however she is welcome to contact our office if she needs another copyWe regret that delivery of Ms***s shipment was delayed however she received a significant discount at the time of delivery for the inconvenienceThank you

Thank you for forwarding this consumer's complaint to our attentionThe Bill of Lading shows *** *** was charged for hour labor and an hour of travel time*** *** initialed the start and end time in the line Record portion of the Bill of Lading showing that the team provided four hours
labor,*** *** was charged for the services provided, and the hours charged are consistent with the time recordThe Bill of Lading signed by *** *** does not support his narrative** *** is not eligible for ot entitled to a refund on the services providedThank you

From: Budget Moving & Storage Date: Wed, Jun 24, at 1:PMSubject: Fwd: FW: Business Response to Revdex.com ID ***To: ***@myRevdex.com.orgJonathan L*** Claim ManagementToll Free: ###-###-#### Ext
***@***Claims.com From: Jonathan L*** [mailto:Jonathan@***Claims.com] Sent: Monday, June 15, 3:PMTo: '[email protected]'Subject: Business Response to Revdex.com ID ***Importance: High *** ***, On behalf of Budget Moving & Storage, please accept the following response to Revdex.com ID# ***: Thank you for forwarding this complaint to our attention, we offer the following response: *** *** received an estimate for hours of moving servicesThe estimate did not identify Packing Labor or Materials as services requested by *** ***The estimate also clearly stated that packing materials and labor were not included in the price and would be charged upon use. On the date of service the shipper presented with significant packing requirements, as evidenced by the signed Packing Materials Order Form showing the materials purchased by the shipper A review of the Combined Uniform Household Goods Bill of Lading and Freight Bill shows that *** *** received a $credit for the extra hourWe don’t show that a refund for packing services was authorizedPer the terms of the contract, payment for services is required prior to unloading. *** *** was billed for the services and materials provided by the carrier*** *** signed the Combined Uniform Household Goods Bill of Lading and Freight Bill in close proximity to the following statement: “Except as specifically endorsed herein, all services and all articles received in good condition” As all services contracted for were provided in full, *** *** is not entitled to or eligible for a refund. Supporting documentation is attached to this emailPlease let me know if you have any or should you require additional information. Sincerely, Jonathan L*** Claim ManagementToll Free: ###-###-#### Ext ***@***Claims.com

From: Jonathan L***">Date: Tue, Apr 12, at 8:PMSubject: Revdex.com Id# ***To: ***Business Response: Thank you for forwarding this complaint to our attention, we offer the following response: Ms*** and Budget Moving & Storage were able to resolve this complaint amicablyMs*** was referred to our claims department and accepted a settlement for her transit related damage and lossA copy of the completed settlement is included with this responseThank you

To respond to Mr***, He ordered lights from us through Paypal back in These lights come with a year manufacturer warranty We are not the manufacturer We directed him to the manufacturer and have continued to help him get this resolved even though he has been very
threatening and nasty We sent him replacement parts out of lights that we had in stock for his issue, once he got the replacement parts, he messed them up due to installer error We have went above and beyond for him and still are We have spent quite a bit of money shipping him parts Ultimately he has to deal with the manufacturer to get more parts which they are located in China Mr*** has threatened us and been very hostile towards me and the owner Please let me know what else needs to be done to get this matter cleared Thank youBrittany P***

I am rejecting this response because: what was written about me being hostile and threatening is falseI kindly approached them about the failed product, and they sent me old, used, nonworking partsI have never dealt with such a small minded person(s) in business before! I still have the parts they sent me to prove they were used, hardware marking, dings and rust! Live and Learn is the lesson here, all I asked for in the end was a purchase agreement # between manufacturer and the flop business I purchased from and Brittany couldn't even get that rightPoor business ethics!
Regards,
*** ***

To respond to Mr[redacted], He ordered lights from us through Paypal back in ? These lights come with a year manufacturer warranty? We are not the manufacturer? We directed him to the manufacturer and have continued to help him get this resolved even though he has been very
threatening and nasty? We sent him replacement parts out of lights that we had in stock for his issue, once he got the replacement parts, he messed them up due to installer error? We have went above and beyond for him and still are? We have spent quite a bit of money shipping him parts? Ultimately he has to deal with the manufacturer to get more parts which they are located in China? Mr[redacted] has threatened us and been very hostile towards me and the owner? Please let me know what else needs to be done to get this matter cleared? Thank youBrittany P[redacted]

Originally the move was scheduled 12-2 pm , but due to earlier move we had a delay .The estimate was for a 3 men crew and we added an extra men for being late - NO ADDITIONAL COST FOR IT !The crew finished an hour earlier and we did reimburse the customer for this time .There was a minor scratch on...

the driveway per her description we also did reimburse them another $75.00 Total reimbursement back to customer was $150.00 which she did agree and signed a release settlement form .A check was mailed to [redacted] for the amount of $150.00 on 7/5/16 , see attachment .Attached you will find release signed , check and cop of BOL !

From: Jonathan L[redacted]<[redacted]>Date: Tue, Apr 12, 2016 at 8:15 PMSubject: Revdex.com Id# [redacted]To: [redacted]Business Response:  Thank you for forwarding this complaint to our attention, we offer the following response: Ms. [redacted] and Budget Moving & Storage...

were able to resolve this complaint amicably. Ms. [redacted] was referred to our claims department and accepted a settlement for her transit related damage and loss. A copy of the completed settlement is included with this response. Thank you.

What a great experience! – I had a wonderful experience with this moving company. I needed a company who would help me out, financially and professionally... I found both with Budget Moving and Storage! From the moment that I called to get an estimate, the gentleman was very understanding about my budget and even help me with a discount! Every one knows that some moving companies hire workers that don't care about the people's things, but not with budget Moving and Storage! When moving day came, the gentlemen were so efficient and delicate with my items, which I truly appreciate till this day. I am so amazed and overjoyed with my entire experience and I strongly recommend to everyone this company!!!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:So it becomes very important for people to understand how I was scammed. I had called budget moving on 08/03/16 and  told them all the items that need to be shipped. They gave me an estimate of $500. I asked them to come to my place on 08/04/16 to confirm the estimate. They said they will come and confirm the estimate . When they did not show up. I called them to let them know their people did not show up. They said don't worry we will meet you on the moving date. We will take care of everything. They showed up on monday and asked me to sign bunch of papers. One of the papers which they kept with them and did not sent you is the one where I have written that packaging supplies were never discussed with me . After writing that note I signed the paper. I called the budget moving company to tell them that separate charges for packaging were never told to me. All I was told was that you will charge me $500. They said don't worry about anything just sign the papers and we will take care of everything. So I signed the paper with the note that apackaging was not discussed. I hope these people send you the copy of that paper too. They did not sent the copy so that they can hide the way they scam people. They had not even discussed any fuel charges with me. It was indicated verbally that $500 includes all the fees. Thats the reason if you notice I had put the question mark against the fuel and then signed it after being assured by the manager or person I spoke to and being told just sign it we will take care of it. 99% items on estimate match the things they shipped to the other house. I have the copy of items which they gave me handwritten to prove that they did not do any extra work. The items on estimate match the hand written items they shipped. I will attach that copy. Having said that after they reached my place they made a big bill of $1712 and refused to let my items down from truck unless I authorise the payment . I called the budget moving and said this is wrong" I understand the estimate can vary by $100 or $200 when the items given to you in estimate are same as what you have been  written on the paper by your mover which have been shipped. He refused to listen to me and said we will not put the items down unless you authorise payment. At that moment I had no choice but to give up and sign the papers and authorize the payments. I did not want to loose my stuff. If you check the estimate they have written big weights on the stuff like bed -455lb, dining table - 208 lb , bookcase - 143lb. I have attached the pics of the stuff too to prove how these people lie on the paper and make people sign the papers by giving verbal confirmation that everything will taken care of and then hold the stuff hostage. Finally make people pay the exorbitant price. I don't want other people to be scammed and want my money $1000 back which I was charged extra.
Regards,
[redacted]

I am rejecting this response because: what was written about me being hostile and threatening is false. I kindly approached them about the failed product, and they sent me old, used, nonworking parts. I have never dealt with such a small minded person(s) in business before!  I still have the parts they sent me to prove they were used, hardware marking, dings and rust!  Live and Learn is the lesson here, all I asked for in the end was a purchase agreement # between manufacturer and the flop business I purchased from and Brittany couldn't even get that right. Poor business ethics!
Regards,
[redacted]

I just had a bad experience with them as well! Somehow I was billed $235 for packing supplies. I was only moving a studio apartment. I already had boxes and packed everything myself. They only provided two wardrobe boxes ( which I was told it was included with the moving quote I was given). Long story short, I had my belongings held hostage in the truck until I paid the bill they presented...at that point, there was nothing else I could have done (maybe I should have called the cops) when they had all my things in the truck and the movers attitude was something like " oh yeah...what are you gonna do?" I tried calling the company, but surprise! The number that I called to schedule the move and to confirm the move was no longer functional...Using this company is one stupid mistake I will never make again! If you choose to go with them, be careful! They will nail you for packing supplies that do not exist!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:the details provided by the respondent who was not there is in error.  
I did not require their packing materials because I provided everything EXCEPT the 2 wardrobe boxes.  They used MY packing boxes, MY tape, MY bubble wrap...it was ALL MY packing materials to start with.  They provided none of those things.  Early on I saw them wrapping a lamp with bubble wrap and commented to the worker not to do that, I would do it.  I told him I didn't want to pay extra for that.  He responded with "Relax I am using your materials not mine, you are only paying for my time."
And of course I signed the paperwork and gave them my credit card.  What choice did I have.  It was already on his truck at that time and when I said I didn't agree with these material charges he said ok senior, I will just drive away with your Furniture, it is on my truck.
Regards,
[redacted]

Response to Revdex.com ID# [redacted] - [redacted] Via Fax: ###-###-####: Thank you for forwarding this complaint to our attention, we offer the following response: Budget Moving & Storage generated a Moving Estimate in good faith based upon information provided by [redacted]. The Moving...

Estimate identified the services included and contained information on additional services including packing and the fuel charge. On the date of service [redacted] required additional labor and significant packing services beyond those described in the Moving Estimate. Charges were consistent with the services required by [redacted] and the rates described on the estimate and in our tariff. [redacted] approved all services as evidenced by his signature on the Combined Uniform Household Goods Bi of Lading and Freighi Bill,We regret that items may have been damaged during transit. Budget Moving & Storage has an established claim process in place to assist customers with transit related damage and loss claims. Thanks you.Enclosures: Moving Estimate (2 pages)Combined Uniform Household Goods Bill of Lading and Freight Bill