Buggies Unlimited LLC

I bought a ezgo electric motor from buggies unlimited to replace the one in my 89 year dads 2008 txt pds. The cart runs great but the motor started to get noisy , bearing noise so we put the new motor in the cart and it would not move. We triple checked the 4 cables going to the motor and the magnet and speed sensor was checked and everything was done right. Let me mention that I am a retired GE locomotive mechanic and have been working on electric motors for over 25 years. So I returned the motor and they said they have to test it before I get a refund. I waited 2 weeks after they received it back and no response from buggies unlimited. Today I called and they told me it was shipped back to me this morning and it was tested and there was nothing wrong with it, no email no phone call no tracking number and now I am stuck with a $507.00 motor that don't work in my dads golf cart SHAME ON THEM AND POOR CUSTOMER SERVICE Ill just find a bearing and a set of brushes and rebuild the one that;s in it now, instead of him spending more money

Complaint: [redacted] I am rejecting this response because: First of all, I am not ** [redacted] ! I am a ***, which is why my name is *** Second, at NO time was I ever told that anything was on back order If I would have known that, I would have purchased the kit from one of your competitorsThird, I am still waiting for my bag rack, which I guess is now on back order too!!! And fourth, I do not want 10% off my next order, because why the [redacted] would I ever order anything from you again after this ordeal?!? I want a partial refund for my purchase!!! Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The item arrived dirty, therefore directly voids any option to return for refundIt's posted on our website and in all of our catalogs that items must be returned in new, resalable condition to fall within our policyThis item was not received as such per our thorough returns dept at the manufacturer's location in TampaWhat we can do, however, is receive it back to them with a 25% restocking fee and this will cover the supplies, time, and manpower to replace the zipper and any other dirty parts of the enclosure that may have occurred during this back and forth transit timePlease let me know if this works for you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: it was the wrong item and since this we have ordered ANOTHER windsheild and once again paid and received THE WRONG ITEM! This time since we are within the return window we have been granted an exchange but OBVIOUSLY there is a problem within the shipping dept and the company is at fault for shipping the incorrect products!! We have YET to actually receive the correct item for the second order! This is a horrible company! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: first, I did not open the package until 5/ I assumed that since the order was so recently placed that the company would stand behind their product as it was less than days old I was already provided with a 10% discount so I do not feel that the company is offering me anything other than what I was already provided prior to this issue I'm hoping that they will honor what they sell and provide either a partial refund or further discount on a replacement Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

***,We will more than happily price match the item to that of what you found elsewhereCan you please provide the website in which the item is at a lower price? Once I have the website (not a third party re-seller) I can provide the refundThanks, [redacted]

Ms [redacted] , I apologize for any inconvenience that this may have caused youOur website indicates that we’re only open Weekdays 8:00am to 5:00pm ESTI do understand that the item arrived damaged via [redacted] however, in our Return Policy (I have included below) it indicates that the item needs to be in like new condition or in the original packagingIn this situation it would be the damaged condition that it arrived, not the modificationAt this time the only promotion that I can offer is 15% off your next order and free shippingReturn Policy “Every item on our website comes with a 100% Satisfaction GuaranteeIf you are not completely satisfied with your order when it arrives, we¹ll refund your money or exchange any item on our website within days of purchaseTo return an item, please call one of our trained Customer Service Representatives for a Return Authorization NumberAll items require a Return Authorization Number and need to be in like new condition in their original packing for the return process to be completedAll Special Orders are unavailable for return for any reason other than a manufacturer's defectFor information on a replacement or refund of a defective item, please refer to the individual warranty for that productPlease allow up to days for electrical items to be credited or exchangedThere is a $restocking fee per tire for returned tire and wheel combination's for any reason other than a manufacturer's defectBuggies Unlimited is not liable for additional labor expenses that occur as the result of an incorrect or defective part.” Thanks, [redacted]

Sir once again I apologize for the inconvenience that this may have caused for youYou are correct that the item is being sold by other Retailers, however we have a contract with [redacted] which indicates that we are not to sell this productHow and who [redacted] decides to sell their products to is out of our hands as we do not want to breach the contractYou are certainly not the only customer that we contacted in regards to being unable to fulfill their orders Unfortunately, are [redacted] department placed this item in our catalogs as well as the web which led to multiple customers placing this orderDue to all of this we will be unable to fulfill your order.In regards to leaving message (s) for the [redacted] , it is company policy that any messages left by customers would be responded to within 24-business hoursBoth of these messages that you left were in that time span However, since this complaint was made during that time span all communication between the company and customer must seize unless it is through the Revdex.com.?Sincerely, [redacted]

Ms***, I apologize for the delayed response and the dissatisfaction that you feel our company has provided youAs you stated we did inform you that we would attempt to send over the new order to our seat cover manufactureOnce we submitted that order they denied it as it’s something that we’re unable to makeYour cart is specially altered and we are unable to manufacture a back seat cover that will properly fit your cartI will gladly accept a return for the covers that you have for a refund but unfortunately, we would not be able to manufacture a cover that will fit Thanks, [redacted]

Mr***, I apologize for any inconvenience that this may have caused for you as well as the incorrect information that our [redacted] provided for you during the initial call Unfortunately, we were contacted by the vendor themselves and informed that this product is exclusively sold to [redacted] ***.; which is why we would not be able to receive any inventory on part number ***Thus, we are unable to fulfill any order place for this partOur customer’s credit cards are never charged until the part ships Since this never shipped you did not incur any fees In regards to leaving message (s) for the customer service [redacted] , it is company policy that any messages left by customers would be responded to within 24-business hoursHowever, since this complaint was made during that time span all communication between the company and customer must seize unless it is through the Revdex.com Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I ordered the same top for my other [redacted] golf cart last year and it fit perfect with no issues. I looked to see if the tops are the same size and they are between both the cart here and the one at the beach. The encloser for the cart at the beach is and was always sent to me wrong. This is a mistake by Buggies Unlimited and not of my doing. I have had several other orders from this Company without issue. This is THEIR mistake and I'm not going to take the financial hit for it and nor should I!This would be like buying a Christmas gift for someone on black Friday and find out the wrong item was sent and not be able to exchange for the correct one. Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] 9, and find that this resolution is satisfactory to meI will consider this case satisfied upon refund of 75% Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I contacted [redacted] offices today and spoke with [redacted] who informed me that there is no contract with Buggies Unlimited LLCas you claimed I also called Buggies Unlimited and it was confirmed that you are not an authorized parts dealerI was informed that you only sell off market compatible parts for [redacted] ***It appears that the NET, STORAGE CANOPY is not an authorized [redacted] part and you should be able to obtain it.In addition, I have a copy of invoice # [redacted] which shows the item being sent out of the [redacted] warehouse As I previously stated I only purchased all this items based on the fact that your [redacted] person confirmed that all parts were in stockHow could he confirm it was in stock if you were not even selling the part and print it on a invoice Two additional phone call follow-ups confirmed the same: the item was going to be shippedSomeone in your organization is not telling the truth As previously requested, please obtain the part from wherever, even if you have to purchase it from another retailer and forward it to complete this orderI hope we can work this out and I do not have to return all the other merchandise [redacted] , I have phone records to prove that my two calls were over hours apart and that I never received a responseRegards, [redacted] ***

Complaint: ***
I am rejecting this response because: I'm suppose to accept there word that the cover was dirty? How about my word that was notThis is a way to rip off people with out any way to prove it one way or the other.
Regards,
*** ***

Mr***,I apologize for the experience that you have received from our companyUpon reviewing your account I see that the refund was processed on the 11th of JulyOn behalf of Customer Service I sincerely apologize for the time that you had to endure in order to receive a full refundIf you
do decide to give Buggies Unlimited a second try I have placed a 10% off and free shipping promo code on your account.Thanks,*** ** ***

Mr***,
We apologize for any inconvenience that your may have encountered
with our companyIt is currently peak season so the length of our return
process has been extended from the time that the packages arrives at one of our warehouses to the time that the refund is processed in
accountingHowever, I see that your refund was actually
processed on the 12th of NovemberIf you have any additional
questions or concerns please let me know
Sincerely,
***-Customer Service Manager

Mr***,I definitely apologize for the inconvenience that this may have causedDuring our recorded calls you indicated that you noticed the windshield was cracked on the 10th of March but continued to installed the item and remove the protective filmOn each windshield a bright green sticker is
notated that if the film is remove the warranty is voidedUnfortunately, you contacted us days after the item was delivered, it was installed and the film was removedAs indicated on the phone call today we will gladly offer 10% off and free shipping off of a replacement order

***,I want to start off by saying that we apologize for the inconvenience that this may have caused you and the lack of consistent informationUpon reviewing your account I see that two refunds were providedOne on the 8th of August for $and one on the 11th of August for $Please let
me know if you have any further questions. Thanks,***-Customer Service Supervisor