Buggies Unlimited LLC

Mr***, I apologize for the experience you have recently encountered with our companyI have check with ***h, listened to the original returns call, the Returns department as well as completed an inventory check for item During that conversation you did only mention on returning one item
not bothThis items is not located in our returns section as being returned nor is our inventory incorrectHowever, due to the time-frame and the lack of follI have went ahead and manually provided a credit of $to your credit cardOnce again I apologize for any/all difficulties that you might have had with Buggies UnlimitedThanks, ***-Customer Service Supervisor

Complaint: ***
I am rejecting this response because:Buggies Unlimited has done nothing to correct its failures *** is correct, she did advise me that the shipment would be in August And I am fully aware that she cannot control ships; however, she fails to acknowledge the THREE previously supplied shipment dates by MULTIPLE employees or the complete lack of communication on Buggies Unlimited's part (I had to call, email, and message multiple times to get anyone to respond). If there is no discount provided, I will take the issue to small claims court Yes, I do want the part to ship I have been waiting since the day after Memorial Day (the same day a Buggies Unlimited employee guaranteed the part would ship) Plus, you charged me already (once for the incorrect part and once for the hopefully correct part that still hasn't arrived) It's sad that this is the treatment a *** *** *** is provided by an "American" company I will never do business with this company again and I will ensure that me family, friends, and colleagues are aware of this situation, too Shame on you!
*** ***

Complaint: ***
I am rejecting this response because:Thus return policy has been modified since I ordered my items I clearly copied and pasted exactly what the "old" return policy stated and it did not indicate what it does now I do not expect the 15% off because I will never be ordering again from this type of company I expect a full refund for my broken lights
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The cover was not dirty when I sent it back,There is no way to tell if it was the same cover or just a reason to recover some money for there mistake
Regards,
*** ***

*** ***, I apologize for any inconvenience that this may have caused youAs I explained in our phone conversation, we’re unable to expedite a shipment that comes via a boatWhen the original order was placed and we had an estimated arrival date, this is subjected to change due to our
vendorsWe have no control over the shipping timesI indicated that you were ninth in line and we had a shipment of arriving in our warehouse on the 5th of AugustThis date is still true and as soon as it arrives we can certainly expedite the shipment to your delivery addressPlease let me know if you would like to keep the order? Thanks, ***-** ***

Mr***,
Once again I apologize for your negative experience with our
companyUnfortunately we are not able to take back the enclosure as it is
outside our policyWe inform our customers to verify the correct contents of
the package within the allotted time-frameI understand that this was delivered to your beach house but the
only thing that I can provide at the moment is free shipping and a discount off
of a re-orderOutside of that I’m not able to take back the enclosure due to it was outside of days when you made the first call to our company
Sincerely,
***
*** *** ***

Complaint: ***
I am rejecting this response because:The item was shipped to our beach house and that was the first time that we were able to be there to see that the cover didn't fitI purchased this for a *** golf cart and it doesn't fit the topThe first time I called I was told that the top was the right one but then I got a guy named *** that told me they made different size tops that yearThis would have been good information when I ordered the top in the first placeI tried to talk to *** on at least different times with no responseThe item is like new and in the original packaging since it is no good to meAll I asked for was a simple exchange for the correct size enclosure since Buggies Unlimited sent me the wrong one
Regards,
*** ***

***,I definitely want to apologize for the experience that you have received initialThis is certainly not how we want to treat our customersI do see that on June 6th a label was provided to you so that we could issue a full refund on the consoleBased upon this tracking we have received it on
the 9th of JuneA full refund will be dispersed to the original form of paymentOnce again I certainly apologize on behalf of the representative that you initial spoke with that said you wouldn't be able to return the console.Thanks,***

***Our policy states online: All items require a Return Authorization Number and need to be in like new condition in their original packing for the return process to be completed.All returned items are handled case-by-case and carefully inspected upon
arrivalIf the item can be cleaned or repaired for resale, we will clean or repair and return it to stockThe item returned did not fall within the return policy guidelines, therefore we had to dispose of it and implement a disposal feeIf the customer's cart was dirty at the time of attempted installation of this enclosure, the enclosure was soiled in the process

Mrs[redacted],
I'm sorry for any inconvenience
that this may have caused youI have attached a copy of our policy that is
both shown on our website and on the invoice that you receive when an order
ships
"Every item on our website comes with a 100%
Satisfaction GuaranteeIf you are not completely satisfied with your order
when it arrives, we¹ll refund your money or exchange any item on our website
within days of purchase
To return an item, please call one of our trained Customer
Service Representatives for a Return Authorization NumberAll items require a
Return Authorization Number and need to be in like new condition in their
original packing for the return process to be completedAll Special Orders are unavailable for return for any reason
other than a manufacturer's defectFor information on a replacement or refund
of a defective item, please refer to the individual warranty for that productPlease allow up to days for electrical items to be
credited or exchangedThere is a $restocking fee per tire for returned tire and
wheel combination's for any reason other than a manufacturer's defectBuggies Unlimited is not liable for additional labor expenses
that occur as the result of an incorrect or defective part."
As I explained when speaking via telephone with
your husband that if the order was within the days even a few days past that
I would gladly accept the return but this item was purchased on the 28th
of DecemberThat's almost days from the date of purchaseThis is not
something that we are able to returnGiven the time-frame it's even possible
that vendors/manufacturing companies have changed
In regards to providing additional contact
information to corporateI'm the corporate manager of the Customer Service
department so there's not another contact for a supervisor when it entails
customer service. Thanks,[redacted]Customer Service Supervisior

Complaint: [redacted]
I am rejecting this response because:  this product is still being sold buy other retailers and the company should be able to purchase the product and ship it to me at the agreed price of 19.99. It should not have taken over a month and several [redacted] later telling me it was on its way.  [redacted] I left you two voice mail messages asking for a return call to try and resolve this matter. You chose not to return either one of them. It appears you do not want to pay for shipping cost on a lot of back orders on this item.  A [redacted] person informed me that the item was on back order for a lot of customers. I placed my order for $742.28 of accessories based on the fact that your company had all the parts in stock as I was told. Please see your own invoice and forward the part. Thanks 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: it was the wrong item and since this we have ordered ANOTHER windsheild and once again paid and received THE WRONG ITEM! This time since we are within the return window we have been granted an exchange but OBVIOUSLY there is a problem within the shipping dept and the company is at fault for shipping the incorrect products!! We have YET to actually receive the correct item for the second order! This is a horrible company! 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: first, I did not open the package until 5/14.  I assumed that since the order was so recently placed that the company would stand behind their product as it was less than 90 days old.  I was already provided with a 10% discount so I do not feel that the company is offering me anything other than what I was already provided prior to this issue.  I'm hoping that they will honor what they sell and provide either a partial refund or further discount on a replacement.
Regards,
[redacted]

This customer, Mr. [redacted],  purchased a product from us, later claiming that he required the help of an installation professional to make it work correctly for his golf cart.  During phone conversations, we informed Mr. [redacted] that we would be willing to reimburse him for the cost of...

professional installation up to 50% of the cost of the item he purchased, and would need to confirm the work was completed by providing a copy of the invoice.  Mr. [redacted] provided an invoice containing a name, address and phone number of a business he claimed to have provided these services.  Prior to issuing a credit for professional installation, we endeavored to confirm the presence of a golf cart repair/installation business at the location provided.  We were not able to confirm the presence of a business with the name Mr. [redacted] provided, nor the existence of a golf cart business in the proximity of the address provided.  The phone number did not ring to a business, but instead went to an individual voicemail.  Using this information, we asked Mr. [redacted] if he had any additional information to provide, as we couldn't locate the company he claimed to have done work for him, but he was not able to provide this.  As a result, we told Mr. [redacted] that we would only be able to issue a credit if he was able to send us the name of a viable business that did the work.  He has not provided this.  However, due to the fact that there is always the possibility we overlooked something in attempting to verify the business, and to give the customer the benefit of the doubt, we have issued a one-time credit in the amount of $158.25 to Mr. [redacted].

Sir once again I apologize for the inconvenience that this may have caused for you. You are correct that the item is being sold by other Retailers, however we have a contract with [redacted] which indicates that we are not to sell this product. How and who [redacted] decides to sell their products to is out of our hands as we do not want to breach the contract. You are certainly not the only customer that we contacted in regards to being unable to fulfill their orders.  Unfortunately, are [redacted] department placed this item in our catalogs as well as the web which led to multiple customers placing this order. Due to all of this we will be unable to fulfill your order.In regards to leaving message (s) for the [redacted], it is company policy that any messages left by customers would be responded to within 24-48 business hours. Both of these messages that you left were in that time span.  However, since this complaint was made during that time span all communication between the company and customer must seize unless it is through the Revdex.com.?Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: First of all, I am not **. [redacted]! I am a [redacted], which is why my name is [redacted].  Second, at NO time was I ever told that anything was on back order.  If I would have known that, I would have purchased the kit from one of your competitors. Third, I am still waiting for my bag rack, which I guess is now on back order too!!!  And fourth, I do not want 10% off my next order, because why the [redacted] would I ever order anything from you again after this ordeal?!?  I want a partial refund for my purchase!!!
Regards,
[redacted]

The item arrived dirty, therefore directly voids any option to return for refund. It's posted on our website and in all of our catalogs that items must be returned in new, resalable condition to fall within our policy. This item was not received as such per our thorough returns dept at the manufacturer's location in Tampa. What we can do, however, is receive it back to them with a 25% restocking fee and this will cover the supplies, time, and manpower to replace the zipper and any other dirty parts of the enclosure that may have occurred during this back and forth transit time. Please let me know if this works for you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]