This is in review right now, I should be able to respond with a clearer answer by 9/We have had issues with the Revdex.com link and being able to login in to respond, I believe the issues were fixed 9/15/17- Thank you for the patience
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
? The client has the right to cancel the AUL and/or GAP coverage at any time and the refunds would be mailed to the lien holder of record to be posted toward accountAuto Credit does have signed copies of both policies if client needs to get them for cancellation purposes.?
? A used vehicle is just that, usedYou have signed "as is, no warrantywritten or implied" Yet as a company we are trying to work with you on the issue.?
? Part of the problem is trying to get you to respond back to phone calls in a timely mannerYou purchased this vehicle March 4, Which means you had vehicle in your possession nearly months prior to engine problemWe were unable to get it right into repair facility as we had other vehicles in there.?
? Again we are sorry for the inconvenience, we are trying to help you
This car was purchased and signed for with an "as is statement" on August 8,2015- customer on title never called the lot it was always her motherAuto Credit did offer to get a motor at their cost if mother was willing to pay for thatCustomer did not make a complaint about vehicle for days
after purchase and we have no idea who has tampered, worked on or driven the vehicle since the purchase date, This dealership believes are not responsible for any further recourse on said vehicle.?
Complaint: ***I am rejecting this response because:
Vehicle was picked up on Monday May 9th and taken to repair facilityI cannot get a response as to how long repairs will takeI have been without transportation since car engine blew up on April 25th
Sincerely,*** ***
We have been in touch with customer and we are working on solving the issues for himI believe some issues were solved with his 1st visit to us after the complaint 8/5/and he has another appointment scheduled at this time.?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]? kyle responded very well, worked hard with the bank, and found the perfict vehicle, I love it! thank you for your response!
? Your title work was done 4/8/2016- plenty of time to meet Washington State law- plates and registration were at the lot the next day waiting for you to make arrangement to get them picked up or have them mailed outThe plates were mailed from our main? facility? 5/12/In some
cases they will have the plates in a different area if customer has a remaining down payment to finish paying.?
? You should have your plates in the mail soonThere was no? intention? of "holding" your plates until the temp runs out.?
This is in review right now, I should be able to respond with a clearer answer by 9/We have had issues with the Revdex.com link and being able to login in to respond, I believe the issues were fixed 9/15/17- Thank you for the patience
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
? The client has the right to cancel the AUL and/or GAP coverage at any time and the refunds would be mailed to the lien holder of record to be posted toward accountAuto Credit does have signed copies of both policies if client needs to get them for cancellation purposes.?
? A used vehicle is just that, usedYou have signed "as is, no warrantywritten or implied" Yet as a company we are trying to work with you on the issue.?
? Part of the problem is trying to get you to respond back to phone calls in a timely mannerYou purchased this vehicle March 4, Which means you had vehicle in your possession nearly months prior to engine problemWe were unable to get it right into repair facility as we had other vehicles in there.?
? Again we are sorry for the inconvenience, we are trying to help you
This car was purchased and signed for with an "as is statement" on August 8,2015- customer on title never called the lot it was always her motherAuto Credit did offer to get a motor at their cost if mother was willing to pay for thatCustomer did not make a complaint about vehicle for days
after purchase and we have no idea who has tampered, worked on or driven the vehicle since the purchase date, This dealership believes are not responsible for any further recourse on said vehicle.?
Complaint: ***I am rejecting this response because:
Vehicle was picked up on Monday May 9th and taken to repair facilityI cannot get a response as to how long repairs will takeI have been without transportation since car engine blew up on April 25th
Sincerely,*** ***
We have been in touch with customer and we are working on solving the issues for himI believe some issues were solved with his 1st visit to us after the complaint 8/5/and he has another appointment scheduled at this time.?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]? kyle responded very well, worked hard with the bank, and found the perfict vehicle, I love it! thank you for your response!
? Your title work was done 4/8/2016- plenty of time to meet Washington State law- plates and registration were at the lot the next day waiting for you to make arrangement to get them picked up or have them mailed outThe plates were mailed from our main? facility? 5/12/In some
cases they will have the plates in a different area if customer has a remaining down payment to finish paying.?
? You should have your plates in the mail soonThere was no? intention? of "holding" your plates until the temp runs out.?
Auto Credit resolved this issue 8/7/with the customerWe have asked that she rescind her complaint