Building Maintenance & Cleaning Janitorial Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint until resolved the case will remain open I will be very happy to have a resolution Regards, [redacted]

This customer moved with us in September of 2015, we have not heard from the customer since October of 2015, a settlement offer was sent to the customer in October for $This claim/complaint has been closed due to no response from the customerIn an effort of good faith we will increase the offer to $

We quote all moves on an hourly basis, a full rate is not given over the phoneThe customer might have been advised what the minimum charge could be, however we charge on an hourly basis, after the hour minimum is reached, we then charge by every minutesWe are sorry if there was any miscommunication during the booking process

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]We spoke with the company the day of the move and we did not get a resolution at that point which resulted in the Revdex.com complaint Calling customer care will not resolve the issue Regards,

We apologize, this was an error with our payment system, it was corrected immediatelyWe are very sorry for any inconvenience it caused our customer

A customer care specialist will be calling you to start the claim process for a resolution on your claim with us

I have responded to this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. This is the third time I've been told it was mailed or emailed and haven't received anything from themIf is was mailed, it should not take weeks to receive it from Dallas
Regards,

The entire job of customer care is to resolve all issues with all customers, we are at the corporate office in Dallas, TXWe have called you multiple times, please allow us the opportunity to resolve you

Attention Revdex.com, I keep getting alerts, however it is not that the customer is rejecting anything, we are going through the claims process together and working towards a resolution, I would suggest we leave this as information only until resolved so we dont keep getting alerts back and forth of "rejections" when that is not really what they are, I hope you will take my suggestion into consideration

Good afternoon, I apologize for any confusion, our customer was mailed a claims packet on June 2, a customer care team member will call our customer first thing tomorrow morning

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve
my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
The location/branch in Spring, TX is a very unethical and shady company I was mislead into a bomb laden contractI have paid 1900$ for a move from a two bedroom apartment to another two bedroom maybe minutes away in the same zipcodeAfter going to *** post experience we see that dozens of other people have the exact same reviews Dominique of this branch yelled at my mother and I and this is definitely not acceptableIf this is not something the Revdex.com can assist with then I will take other measures

Good Morning, we are very sorry to hear of your dissatisfaction regarding your move with us, we always strive to be communicative and transparent in all our pricing and moving services we provide to our customers. Of course, we want all our customers to be very happy and satisfied with our
servicesIn your complaint, I see that you had no damages during your move and charges for the packing material used to protect your goods is what you were not made aware of, also I understand that you moved your TVs and pictures and you are requesting reimbursement for the TV boxesI am happy to reimburse you for the $charged in packing materials

Revdex.com:
This letter is to inform you that All My Sons Moving & Storage of The Woodlands, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/3/and assigned ID ***
Regards, ***'s response: I beg to differThey
have not carried out anything, It is not resolvedI have witnessesThe next step is I will go to *** **.That is a boiler plate response with no name attached.Thank you,*** ***

We apologize, this was an error with our payment system, it was corrected immediately. We are very sorry for any inconvenience it caused our customer.

[redacted], please call our customer care team at [redacted], we are happy to help!

We received the customers information on 6/17/15, we have 30 days to process a claim. Our customer has a dedicated customer care representative that he is working with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  
until resolved the case will remain open.  I will be very happy to have a resolution.
Regards,
[redacted]

The customer refused to pay for the move, we had to bring her items back to our facility due to non-payment, the customer came to our facility, we had to call the police for assistant due to the confrintational nature of the customer, everything has now been worked out, the customer is going to pay for the services we have provided.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]We spoke with the company the day of the move and we did not get a resolution at that point which resulted in the Revdex.com complaint.  Calling customer care will not resolve the issue.
Regards,