Building Maintenance & Cleaning Janitorial Service

This customer moved with us in September of 2015, we have not heard from the customer since October of 2015, a settlement offer was sent to the customer in October 2015 for $162.00. This claim/complaint has been closed due to no response from the customer. In an effort of good faith we will increase the offer to $200.00

We quote all moves on an hourly basis, a full rate is not given over the phone. The customer might have been advised what the minimum charge could be, however we charge on an hourly basis, after the 3 hour minimum is reached, we then charge by every 15 minutes. We are sorry if there was any...

miscommunication during the booking process.

We have worked everything out with the customer, thank you for the opportunity to respond to this complaint.