BULQ.com

To Whom It May Concern, This is in response to claim # [redacted] This pallet was purchased on Feb and delivered as addressed on 02-Mar-11:As it states in the policy on our BLINQ.com website, the customer has days from delivery date to make a claim for reimbursement or refundThis customer did not reach out to us until 04/08/At this time, the period for us to reimburse the claim is overThis pallet was purchased as an Uninspected Return PalletAs you can see on our website, we state that UnInspected Returns include, “Most Items Functional, Possible Cosmetic Defects or signs of wear, Missing Manuals or accessories, Most have retail packaging.” We believe that the pallet the customer received reflects what we advertisedThank You, Optoro, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Their business practice is very deceptive and dis-honest Cosmedtic damage is not broken glass and in pieces Regards, [redacted]

To Whom It May Concern,This is in response to claim # [redacted] We sold this customer three pallets: [redacted] We believe that the customer received some units that were salvageWe have refunded her fort ecost of those units: $1,We believe that the rest of the items that she received in her? lets are reflective of the condition of the pallet that she originally purchased, which wasninspected ReturnsThis case is now closed.No other reimbursements and refunds will be issued Thank you, Marenna M [redacted] Optoror, Inc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This pallet was purchased on Feb and delivered as addressed on 02-Mar-11:As it states in the policy on our BLINQ.com website, the customer has days from delivery date to make a claim for reimbursement or refundThis customer did not reach out to us until 04/08/At this time, the period for us to reimburse the claim is overThis pallet was purchased as an Uninspected Return PalletAs you can see on our website, we state that Uninspected Returns include, "Most items Functional, Possible Cosmetic Defects or signs of wear, Missing Manuals or accessories, Most have retail packaging." We believe that the pallet the customer received reflects what we advertised.Thank You,Marenna M [redacted] Optoro, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It doesn't acknowledge the fact that the office programs are simply a number/letter code that simply were never activatedThe only thing about them that's wrong is that the original source of sell never activated them and they knowingly sold a useless item Regards, [redacted]

To Whom it May Concern, This is in reply to the complaint made by the Customer in Revdex.com case [redacted] :Our website, ***.com states the conditions of all of our pallets and what it means boldly on our website and in our listingsWhen the customer purchased this pallet on 2/26/2016, this was listed as SALVAGEIFyou refer to our website, it states that salvage means:“Non-functional and/or Substantial cosmetic damage may need extensive repair or can only be used for parts, may have non retail packaging."As such, the customer received a pallet of items just as they were describedUpon this conclusion, we decided that the customer was not owed any type of refund.Thank you,

This letter is in response to Revdex.com Complaint # [redacted] Please note that this complaint is relation to Our Sister site, BULQ, and not [redacted] and should not be filed under, nor impact that Seller.On 6/28/Customer [redacted] ordered a lot of Brand New Bath and Beauty productsOur public condition description for Brand New lots states:Brand New items have never been opened, are fully functional and retail-readyThey possess all manufacturer advertised qualities and featuresThese items are shipped in Original retail packaging, which may show signs of WearThese products can include Overstock items, excess inventory, closeout merchandise and shelf pulls.As of 7/17/2017, we had not received all of the information necessary to Complete our claims process, and therefore had not offered any compensation for the damaged merchandiseOn 7/24/17, after reviewing the images and unit prices of the merchandise, we concluded the wholesale value of the disputed units in this claim was $and We Issued a partial refund of $back to your original form of payment, adding in a measure of good will in hopes that you Will Source from BULQ again soonTherefore, this report is resolved.Regarding the customer's order complaint for order [redacted] purchased on 7/28/2017, BULQ has communicated the claims process and the refunds therein to the customerIt is BULQ poli that the customer complete the claims process in order for refunds to be issuedSince we received that information and have issued a $partial refund, we will not be heldresponsible in issuing further refunds.Thank you,Emily S

To Whom It May Concern, This is in response to claim #***This pallet was purchased on Feb and delivered as addressed on 02-Mar-11:As it states in the policy on our BLINQ.com website, the customer has days from delivery date to make a claim for reimbursement or
refundThis customer did not reach out to us until 04/08/At this time, the period for us to reimburse the claim is overThis pallet was purchased as an Uninspected Return PalletAs you can see on our website, we state that UnInspected Returns include, “Most Items Functional, Possible Cosmetic Defects or signs of wear, Missing Manuals or accessories, Most have retail packaging.” We believe that the pallet the customer received reflects what we advertised. Thank You, Optoro, Inc

This is in reply to the complaint made by the Customer in Revdex.com case ***: Our website, BULQ.com states the conditions of all of our pallets and what it means boldly on our website and in our listingsThe customer purchased this pallet on 6/24/and it was delivered on 7/1/ON our
Website We state: What if I have an issue with the merchandise I receive? We stand behind the accuracy of our manifests, both in terms of condition and compositionIf there is a difference greater than 2%, please email us at *** within business days of receiving your orderWe will get back to you within business day with next stepsWe aim to resolve all disputes efficiently and fairly. As this customer did not reach out to us until 7/26/16, the claim was, regrettably, denied.Thank you,Optoro

This letter is the second response to Revdex.com Complaint #***Please note that this complaint is relation to our sister site, BULQ, and not BLINQ and should not be filed under, nor impact that Seller.For the complete story, please refer to the first response sent on 7/26/Since 8/8/17, we have tried calling the customer to discuss this case in person and to get more informationWe have left Voicemails to no avail.To attempt and make this right in the eyes of the customer, we have calculated even further into her claimWe have therefore determined that we will issue an additional refund of $based on the fact that 37.5% of the lot was damaged per the claim information and pictures We havereceivedThat makes the complete refund on this lot SWe therefore consider this case Closed.Thank you,Emily SSrAssociate BULQ Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To Whom It May Concern,This is in response to claim #***We sold this customer three pallets:***We believe that the customer received some units that were salvageWe have refunded her fort ecost of those units: $1,We believe that the rest of the items that she received in her? lets are reflective of the condition of the pallet that she originally purchased, which wasninspected ReturnsThis case is now closed.No other reimbursements and refunds will be issued. Thank you, Marenna M*** Optoror, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Their business practice is very deceptive and dis-honest Cosmedtic damage is not broken glass and in pieces
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, though they stated as if they called me several times and left several voice mails, they did not, BULQ called me back one time and left one voice message while I was at workI returned a call to them several times in response after and they did not answer the phone for me to discuss anything with them. Strange for a place of business not to answer, but BULQ did send an additional $refund to total $and I will accept to close the case with them
Regards,
*** ***

Dear Revdex.com, 2/24/16This letter is in response to Revdex.com Compaint #***Please note that this complaint is relation to our sister site, BULQ, and not BLINQ and should not be filed under, nor impact thatSeller.On 1/02/Customer *** *** ordered pallets of "uninspected
returned" palletsOur public condition description for pallets of uninspected returns states:Uninspected Returns are items that were returned to a retailer by a customer for a number of reasons, from functionality impacting defects to buyer remorseTherefore, most items are in fine working order and are retail-ready while some are not fully functionalThese items may also have cosmetic issues, including dents, scratches, and signs of ageDepending on the retailer's return policy, they may show considerable signs of use and handlingThese items often do not come with all manuals and/or supplementary accessories or partsMost Uninspected Returns ship in original retail packaging, which may show signs of wear.On 1/22/2016, after reaching an agreement on their issue with their pallet (which falls under the described condition) we issued the customer a partial refund of $1,to this orderAs this was an agreed upon refund between the seller and the buyer, this report is resolved.Regarding the customer's order complaint for order *** purchased on 12/26/2015, BULQ has never received any contact from the customer regarding this particular palletIt is BULQ policy that the customer must email us "within business days of receiving [their] order" __in order to file a claim against the product receivedAgain, as this customer never filed a complaint or report to us regarding this order, we will not be held responsible in issuing further refunds.Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Your company did not just sell me a few salvage items as you have finally acknowledge that I was sold salvage items and that you refunded me $and I am not due anymore refunds because the case was closeI bought pallets from your company totaling over $and the pallets that contained TV's only TV out of the 17 could be considered a uninspected return itemThe other TV's were salvagedOn just those pallets containing TV's and not including shipping I spent $and I was wondering how your company came up with a refund of only $and thought that was a fair fix to the problemI was truly taken advantage of by your company and you are telling me to be happy with my refund of $1100,while your company pocketed $and left me with a living room full of salvage items minus the 39" TV that is worth about $on ***If the items were advertised properly on your website in the first place I would have never purchased the items because I'm not a salvage buyerSo it seems that your company doesn't value their customers and is only out to make a quick buck at the customers expenseYour company has showed me that you are willing to steal, cheat and lie to your customers to make moneyI tried to give your company the opportunity to come up with a satisfying solution for both parties but I see that is not going to happenSo I guess I will have to escalate the problem and go consult with an attorney
Regards,
*** ***

Customer and offered a partial refund of $for the discrepancy of the pallet that he receivedWhile we are unable to provide the formula of how we calculateas that is confidential informationwe have offered as fair of compensation as we are able to provideCustomer can still choose to
receive this partial refund if he would likeHE just needs to follow up with us and we would be apply to Lake care of that for him.Thank You.Marenna M***
Optoro, Inc

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This letter is in response to Revdex.com Complaint #[redacted]. Please note that this complaint is relation to Our Sister site, BULQ, and not [redacted] and should not be filed under, nor impact that Seller.On 6/28/2017 Customer [redacted] ordered a lot of Brand New Bath and Beauty products. Our public...

condition description for Brand New lots states:Brand New items have never been opened, are fully functional and retail-ready. They possess all manufacturer advertised qualities and features. These items are shipped in Original retail packaging, which may show signs of Wear. These products can include Overstock items, excess inventory, closeout merchandise and shelf pulls.As of 7/17/2017, we had not received all of the information necessary to Complete our claims process, and therefore had not offered any compensation for the damaged merchandise. On 7/24/17, after reviewing the images and unit prices of the merchandise, we concluded the wholesale value of the disputed units in this claim was $24.37 and We Issued a partial refund of $50.00 back to your original form of payment, adding in a measure of good will in hopes that you Will Source from BULQ again soon. Therefore, this report is resolved.Regarding the customer's order complaint for order [redacted] purchased on 7/28/2017, BULQ has communicated the claims process and the refunds therein to the customer. It is BULQ poli that the customer complete the claims process in order for refunds to be issued. Since we received that information and have issued a $50.00 partial refund, we will not be heldresponsible in issuing further refunds.Thank you,Emily S.