BULQ.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: It doesn't acknowledge the fact that the office programs are simply a number/letter code that simply were never activated. The only thing about them that's wrong is that the original source of sell never activated them and they knowingly sold a useless item.
Regards,
[redacted]

This pallet was purchased on 23 Feb 2016 and delivered as addressed on 02-Mar-16 11:11. As it states in the policy on our BLINQ.com website, the customer has 5 days from delivery date to make a claim for reimbursement or refund. This customer did not reach out to us until 04/08/16. At this time, the...

period for us to reimburse the claim is over. This pallet was purchased as an Uninspected Return Pallet. As you can see on our website, we state that Uninspected Returns include, "Most items Functional, Possible Cosmetic Defects or signs of wear, Missing Manuals or accessories, Most have retail packaging." We believe that the pallet the customer received reflects what we advertised.Thank You,Marenna M[redacted] Optoro, Inc.

To Whom it May Concern, This is in reply to the complaint made by the Customer in Revdex.com case [redacted]:Our website, [redacted].com states the conditions of all of our pallets and what it means boldly on our website and in our listings. When the customer purchased this pallet on 2/26/2016, this was...

listed as SALVAGE. IFyou refer to our website, it states that salvage means:“Non-functional and/or Substantial cosmetic damage may need extensive repair or can only be used for parts, may have non retail packaging."As such, the customer received a pallet of items just as they were described. Upon this conclusion, we decided that the customer was not owed any type of refund.Thank you,

This customer orered 2 pallets of uninspected returns: [redacted] and [redacted].[redacted] was made up of 35 units and was priced at $608 with a $150 shipping fee, for a total of $758.[redacted] was made up of 6 units and was priced at $199.68 with a $150 shipping fee, for a...

total of $349.68.All BULQ purchases are charged with an additional processing fee, which is documented in our BULQ FAQs and varies per customer depending on the order total. This customer's processing fee was $33.29, having their order total to  $1,140.92.We first received contact from this customer on 12/23/2015 and after reviewing the manifest of the missing items, we offered a $60 partial refund as it was the sum of the missing units based on their unit prices. The customer agreed to this partial refund on 12/29/2015 and their refund was processed.We then heard from them again on 12/31/2015 after the customer further inspected the items in their pallet and did not believe that they were uninspected returns. Per our request, we had the customer re-revise their manifest and send in pictures of their disputed items. We then offered them an additional $250 partial refund, which they agreed to, and the refund was processed on 1/11/2016. However, the customer kept inquiring about their $32 overcharge which we explained to them was a processing fee which is presented to the customer at checkout and is reflected in their order total before checking out.We have been responsive and fair in working with this customer - please let me know if there is anything else I can do to help.