Burgess Seed & Plant Company

I am rejecting this response because:  I looked at their message. They are lying. We sent back the original form and shipping label like they asked. We even took a picture of it before we mailed it in. I am not satisfied with their response. Hundreds of people have had the same complaint.

Initial Business Response /* (1000, 5, 2015/10/26) */
Dear Mr. [redacted]:
We are sorry to hear that you were not happy with the substitution sent in place of the Aspen. We are issuing a credit to your charge card in the amount of &15.49 for their value.
Very truly yours,
Burgess Seed &...

Plant Company
[redacted] Customer Service
Initial Consumer Rebuttal /* (2000, 8, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am pleased with this action however it should be noted that I never received anything to replace the Aspens I didn't get.

December 7, 2017[redacted] [redacted]Gardner, KS 66030-1105 Dear Mrs. [redacted]We have received correspondence regarding your order from 8/4/17. As stated in our email to you on 11/29/17 a credit to your charge card for you missing items was in processing. The credit to the charge card...

of $9.98 was completed on 12/4/17.Thank you for your interest in our merchandise and we look forward to serving you again in the near future.Very Truly Yours,Burgess Seed & plant[redacted]Customer ServiceSP:KC