Burgess Seed & Plant Company

Dear Mrs***:We are in receipt of recent correspondence regarding the order you place with us 5/5/for $Please note our guarantee is as follows:"If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within
year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt."We are sorry to hear that the plants your received from us are not as you imagined they would beThe Blueberries and Raspberries are shipped dormant and bare root, which allows the to better withstand the time in transit and the transplant experience because they are not actively growing and therefore do not require sunlight and/or water to surviveThis also means that they can take up to weeks after planting to begin showing signs of life and leafing out.You also order seed potato eyesThis is exactly as it sounds, the "seed" used to grow potatoesThey are treated with horticultural hydrated lime in order to preserve their quality and act as a shield against rot, soil borne diseases and garden pestLikewise, you did not order harvested Rhubarb such as would be purchased in a grocery store to make pies, but a rhubarb plant from which rhubarb can be grownThe rhubarb we sent is in a dormant root system ready for transplant in your garden.Nonetheless, since you are not happy with the product received you may simply return them as per our guarantee for a refund.Very Truly Yours,Burgess Seed & Plant*** ***Customer Service

Dear Mr***:We have received your inquiry regarding an order you placed with us.You state that you have not yet received your order.We regret that you have been inconvenienced in any wayHowever, wehave checked with our shipping room and find that your order has beenshippedIt should reach you in
The very near future, if it has not alreadydone so.Thank you for your interest in our merchandise and we shall look forwardto serving you again soon.Very Truly Yours,Burgess Seed & Plant*** ***Customer ServiceSP:KC

Dear Mr***:We are in receipt of your recent correspondence regarding the order you placed with us 3/17/for $181.65, which shipped in two packages on 3/31/and 4/12/17.We received your email stating that you were missing the Mini SeedMasterUnfortunately, the representative misread your file
and responded incorrectly that the item had recently shipped.On 5/12/you sent a follemail that was not clear and we requested more informationThe, on 5/14/you sent another email and we responded that a credit to your credit card for the missing item will be processed.We are sorry for the mistake in filling your order and are processing the credit of $for the value of the SeedMaster.Very Truly Yours,Burgess Seed & Plant*** ***Customer Service

Dear Ms***:We have received your inquiry regarding an order you placed with usYou state that you have not yet received your order.We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that your order has been shipped in packages
and according to a trace, all have been delivered to the address shown aboveThe final package was sent 6/2/with tracking # ***.Our website states: "Please allow 1-weeks for your order to be processedWe will then ship based on weather and availability of the plants." We do not have a brochure that states order will be delivered in weeks.Thank you for your interest in our merchandise and we shall look forward to serving you again soon.Very Truly Yours,Burgess Seed & Plant*** ***Customer Service

Dear Ms***:We have received your inquiry regarding an order you placed with usYou state that you have not yet received your order.We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that your order has been shippedthe package was
shipped on 10/25/and the tracking number is ***It should reach you in the very near future, if it has not already done so.Thank you for you interest in our merchandise and we shall look forward to serving you again soon.Very Truly Yours,Royal Dutch Gardens*** ***Customer Service

I am rejecting this response because: almost all of the items died and have been cleaned up and removed. I do not want replacement plants due to the high failure rate of the shipments, I am trying to get my property looking nice and I don't have time to waste playing this return game that could go on for a very long time. I have never had a failure rate as I have had with this companies products. Please see a copy of the letter I sent in regards to this matter again it explains everything clearly
April 18, *** *** EHamilton Road Bloomington, IL Dear *** ***; I am writing this letter to discuss my dead plant issues with you. I ordered a large order from your company in good faith that your products would meet my satisfaction. I am sorry to say that expectation fell short. Almost all the items that were ordered did not come up, even though I planted them according to instructions. You have a two week return policy which is unrealistic, because the plants are sent bare root and they always look dead. You have to plant them and give them time to recoup from shipping in that state. The only things that lived were the bulbs grown in Holland, and only two of those packets survived At this time I am asking for 80% of my order is refunded to me in a check and not credit, as I have to get my property in order and looking nice for an upcoming event Please send a check in the amount of $to: *** *** *** *** *** *** ** *** Within the next days and I will recall my complaint to the: Revdex.com of Central Illinois Harrison Street Peoria, IL I would be ashamed if my company had negative comments about it. I am one who tries to believe that company’s put their best foot forward and that I shouldn’t have to check them out first Thank you in advance for your time, effort and correcting this situation to the customers liking Sincerely: *** ***

[[Page 1/2]] Re: Doug ***#12158796Dear Sir or Madam:Thank you for your inquiry concerning a complaint from one of our customers, Doug *** of Paris, IL. We are enclosing a copy of our letter to Mr***, which we feel is self-explanatory. Thank you again for your inquiry and we hope
our method of handling this matter is satisfactory. Very Truly Yours,Burgess Seed & PlantCustomer ServiceSigned:: *** ***enc.[[Page 2/2]] Dear Mr***:We have received your recent correspondence regarding the order you placed with usWe are very sorry to hear of the misunderstanding when you previously mailed in your replacement request. Please note, our printed guarantee states: "If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year or receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt."If you no longer have the original shipping label as per our guarantee, we do not have any obligation to adjust an orderHowever, since we do try to satisfy all our customers, we are willing to make a single exception and replace the unsatisfactory merchandise if you will send us a photocopy of your proof of purchase (i.echarge card statement or both sides of your cancelled check) and a list of the unsatisfactory stockPlease be sure to include a list of how many of which item is dead. Please send all necessary information to my attention to ensure proper processing. Very Truly Yours,Burgess Seed & Plant Signed:: *** ***

Dear Mrs***We have received your inquiry regarding an order you placed with usYou state that you have not yet received your order.We regret that you have been inconvenienced in anywayHowever, we have checked with our shipping room and find that your order has been shippedIt should
reach you in the very near future,if it has not already done so.Thank you for your interest in our merchandise and we shall look forward to serving you again soon.Sincerely,Burgess Seed & Plant*** ***Customer Serivce

Dear Mr***:We have received correspondence regarding your order from 7/27/This order shipped 10/10/and is scheduled for delivery on 10/13/The tracking number for the package is ***.We have no record of receiving an email from you on 9/29/We did receive one email
from you on 10/10/inquiring about your order and responded on 10/11/letting you know that the order had shipped.Thank you for your interest in our merchandise and we shall look forward to serving you again soon.Very truly Yours,Burgess Seed & plant*** ***Customer Service

Initial Business Response /* (1000, 5, 2016/04/25) */
Dear Mr***:
We are in receipt of a recent inquiry regarding the order you placed with us in JanuaryPlease note our printed guarantee is as follows:
"If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE
ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt."
Given the above we would ask that you return the original shipping label, to my attention, along with a list of how many of which items are deadOnce received, an adjustment will be processed
Very Truly Yours,
Burgess Seed & Plant
*** ***
Customer Service

Dear Mrs***:We have received your recent email and correspondence from the Revdex.com stating that plants were returned and that you no longer have the original shipping label from the Cat Grass.our records agree with your in that plants were returnedOne of these was the Cat Grass and the other were not labeledWe were attempting to determine the identity of the other items when we wrote to you on 5/26/Since you have been unable to identify the plants, we are issuing a credit to your charge card in the of $for items on you order and the Cat Grass.Very Truly Yours,Burgess Seed & Plant*** ***Customer Service

Dear Mrs***We have received your inquiry regarding an order you placed with usYou state that you have not yet received your order.We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that you order has been shipped (tracking #
***)It should reach you in the very near future, if it has not already done so.Thank you for your interest in our merchandise and we shall look forward to serving you again soon.Very Truly Yours,Burgess Seed & Plant*** ***Customer Service

Initial Business Response /* (1000, 5, 2016/05/04) */
Dear Mrs***:
Thank you for your letter concerning some nursery merchandise you have received from us
We are sorry to hear that a mistake has been made in filling your orderWe are issuing a replacement for the items
Very Truly
Yours,
Burgess Seed & Plant
*** ***
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All I wanted from the beginning was what I paid forThank you!

Initial Business Response /* (4000, 12, 2016/05/26) */
Dear Mrs***:
We have received your inquiry regarding an order you placed with us 5/6/16, which was shipped 5/17/(tracking # XXXXXXXXXXXXXXXXXXXXXX)
We show having received two emails, both of which we sent responses and have
enclosed copiesPlease note that in the "contact us" section of our website it explains that responses to emails are typically sent the following business dayThe second email we received from you was dated 5/18/(the same day you filed the complaint with the Revdex.com) and we sent our responses the following day
Very Truly Yours,
Burgess Seed & Plant
*** ***
Customer Service
Final Consumer Response /* (2000, 7, 2016/05/19) */
They have sent the order!

Initial Business Response /* (1000, 5, 2016/05/25) */
Dear Mrs***:
We are in receipt of recent correspondence regarding the order you placed with usPlease note, our guarantee is as follows: "If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING
LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt."
Based upon the above, and the fact that you are not able to provide the original shipping label, we do not believe we have any further obligation to youHowever, since we do attempt to satisfy all of our customers we are willing to replace the unsatisfactory merchandise if you will send us a photocopy of your original proof of purchase (charge card statement showing the charge) and a list of the unsatisfactory stockOr, you may also send back the plants for a refund
Please send all information to my attention for quicker processing
Very Truly Yours,
Burgess Seed & Plant
*** ***
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would prefer a refundI have attached my original purchase verification and pictures of the label on the last box I recievedIf you noticed your warranty is very smudged on the label and is on the curve of the boxI am an older woman with very poor eyesightI had no idea I needed to keep the labels off the box until I called the companySo I have attached what I have kept when I was informed that I needed the labelsThe reason I would like a refund is because I don't want to go this big of a problem if the company sends plants that are rotted and moldy as replacementsI would just like to go to a local nursery and get healthy plants
Final Business Response /* (4000, 9, 2016/06/07) */
Dear Ms***:
We are in receipt of your most recent response stating that you would like a refundOur previous letter offered you a replacement or refund even though you were not able to comply with the terms of our warranty (copy enclosed 5/21/letter enclosed)
As of today, we have received neither a proof of purchase and list of dead products, nor return of any plantsAs soon as the requested information is received we will be happy to make an adjustment
Please send information to my attention for faster processing
Very Truly Yours,
Burgess Seed & Plant
*** ***
Customer Service

I am rejecting this response because:Again when we first talked to you we were TOLD that we could get our money backIt we would have to wait weeks to see what grew We waited weeks with wry poor results and now that we called we are told we are too late On loudly customer service is not on the same page I will send you the paperwork but DO NOT want replacement We feel your product is inferior and do not want it We will settle for our money back

Dear MrFarnum:We have received your inquiry regarding an order you placed with usYou state that you have not yet received your order.We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that your order has been shipped (tracking #
***)It should reach you in the very near future, if it has not already done so.Thank you for you interest in our merchandise and we shall look forward to serving you again soon.Very Truly Yours,Burgess Seed & Plant*** ***Customer Service

Initial Business Response /* (1000, 5, 2016/06/21) */
Dear Mr***:
We are in receipt of a recent correspondence regarding the order you placed with us in MarchPlease note, our guarantee is as follows:
"If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE
ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt."
Therefore, please return the plants and original shipping label to my attention for a refund
Very Truly Yours,
Burgess Seed & Plant
*** ***
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/06/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had to send copies of all my invoices (for the second time) and a copy of the usps receipt and delivery conformationI sent the letter certified, with signature required and delivery confirmation, and it arrived on Saturday, June 25, Plus, I had to pay an additional $to mail this! I still haven't heard anything from them, I just want my refund
Thank you for your time
Final Business Response /* (4000, 10, 2016/07/12) */
Dear Mrs***:
Thank you for your inquiry concerning a complaint from on of our customers, *** *** of Richards, VA
Since our last correspondence of 6/15/16, we have received the original shipping label and a list of dead items from Mrs***In turn, we have sent a merchandise credit certificate for the value of the plants ($122.97) dated 6/21/
Thank you again for your inquiry and we hope our method of handling this matter is satisfactory
Very Truly Yours,
Burgess Seed & Plant
*** ***
Customer Service
Final Consumer Response /* (4200, 12, 2016/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want a cash refund, not a credit voucherI was promised a refund when I originally called, not a merchandise creditI followed their instructions exactly and now the company refuses to honor what they promised
Every time I have ordered from Burgess, the plants do not survive
Thank you,
*** ***

*** *** *** ***Defiance, OH 43512-9008Dear Mrs***We have received your inquiry regarding on order you placed with us.You state that you have not yet received your order.We regret that you have been inconvenienced in any wayHowever, wehave checked with our shipping room and ?nd that
your order has beenshippedIt should reach you in the very near future, if it has not alreadydone soThe tracking number for the package is9261292700223942824228.Thank you for your interest in our merchandise and we shall look forwardto serving you again soon'Very Truly Yours.Burgess Seed & Plant*** ***Customer ServiceSP:KC

Initial Business Response /* (1000, 7, 2016/08/22) */
Dear Mr***:
We are in receipt of recent correspondence regarding the order you placed with us in JulyPlease note, our guarantee is as follows:
"If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE
ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt."
Therefore, please simply return the plants and the original shipping label, in accordance with our guarantee, for a refundPlease return to my attention for faster processing
Very Truly Yours,
Burgess Seed & Plant
*** ***
Customer Service
Initial Consumer Rebuttal /* (3000, 9, 2016/08/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company must not care about their customers as they didn't read my complaint that was filedThey SENT me dead plantsI do NOT want a replacement of more dead plantsI want a total refundI have the original packing slip and I will NOT ship back dead plantsI have attached pictures of the dead plantsI have been gardening for years and know what a dead plant is