Burley Boys Tree Service Ltd

The customer must at least call the agents so they can deal with this matterThere's no other way to resolve this other than interacting with the customerWe always have explicitly our Terms of Service listed and the customer MUST agree to these prior to placing the orderPlease call an agent and discuss this directly with them

Thank you for your concernsAll receipts are e-mail to the customer and the invoice is included with each package inside the shipping boxThere were no fraudulent charges, customer signed up for the 28-day trial of which he or she agreed to be bound by our terms & conditions prior to ordering, which our customer service representative re-iterated in his emailThe order was shipped and arrived within BUSINESS DAYSAny complaints or issues with product quality or effectiveness must be addressed prior to the end of the 28-day trial; hence the purpose of the trialWe can help you further if you contact our customer service specialists at ###-###-#### or ***

Hello Good morning, The customer agree to our terms and conditions and does mention if the customer cancel in the free trial he needs to return back the product and is his responsibility to make sure he delivered back to us. Have a good one! Jesus V.Customer Support SpecialistKyoku
for Men***

Hi ***,Please read the offer details below for better understanding.You will be shipped a day supply of Kyoku for Men’s Acne Treatment Kit, which includes flozof Facial Moisturizer, flozof Daily Facial Cleanser, and flozof Lava MasqueThey are yours to try for days!
All you pay today is this $Shipping & HandlingThen, unless you call to cancel, after days your credit card will be charged only $for the entire day supply, which works out to less than $per month for acne-free skinEvery days, we will send you a new day supply of Kyoku for Men’s Acne Treatment Kit billed to your credit card at the low VIP member’s price ($+ S&H)You can stay on the program as long as you want and cancel at anytime! And remember, all you pay now is just the shipping & handling of $1.95.We can deactivate your account for you where you will not be receiving any future orders or charges anymore and offer you a partial refund of $50.00.Please let us know and we will be more than happy to assist you.Thank you for your patience.Kurt C***Customer Support SpecialistKyoku For Men*** *** ** ***
** ***

Dear *** *** ***, We understand now that your son is a minor, but when he checked out he agreed that he read our terms & conditions and that he is 18+ (not a minor) - if he didn't agree by checking the box of 'I AGREE TO THE TERMS & CONDITIONS' his order would have not been placed through our system Furthermore, our customer service agent has emailed you copies of your bill & invoice, and your son was sent these upon placing the order as well If he is a minor, then he has lied to us that he is 18+ and this is something you must discuss directly with your son - we cannot be liable for him lying about his age & authorization to use a credit card He can only receive credit by returning the products as per our return policy which involves sending used or unused products directly to our warehouse that is listed on the invoice Your case is now resolved to the best of our ability and you can contact our dedicated customer service reps at ###-###-#### for more help Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedMy only remaining concern is: by
what means with the business refund the S&H costs that they have now decided to pay? I would prefer not to deal with them directly again, if possibleAt this point, they shouldn't have any credit card information of mine on filePlease advise me on how to move forward.
Sincerely,
*** ***

Dear *** *** ***, Your son opted into our 28-day Trial for our Elimination KitFirst of all, nowhere on our site or order form does it say this is "FREE" trialIt says it is a 28-day trial to see if the product will work for the customerFor this, the customer agrees to pay $for
S&H and has days to cancel their trialIn order to cancel the trial, the customer must contact us for an RMA # and return the merchandise, used or unused If not canceled, the customer is liable to pay $at the end of the trial as stated clearly on the terms & conditions your son agreed to before checking outIn fact, if he didn't agree to the terms & conditions by checking the box, the order would have been declines Your son not only agreed to the terms & conditions clearly stated on our order form, but he also agreed he was over years of age, this is clearly visible here: *** This is not in anyway a scam, we have 100,000+ satisfied customersYou need to speak with your son about claiming to be when he is in fact and using your credit card without your permissionThat is not something we are able to do for you Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
When I called the company originally at their customer service number they flat out told me I should have read the terms of service and that they would not be issuing me a refund even though they advertised the product differentlySo calling them for an explanation of charges will not help me resolve my issue with the company if I have already reached out to them and was told they would not help me resolve the issue
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,Please read the offer details below for better understanding.You will be shipped a day supply of Kyoku for Men’s Acne Treatment Kit, which includes flozof Facial Moisturizer, flozof Daily Facial Cleanser, and flozof Lava MasqueThey are yours to try for days!
All you pay today is this $Shipping & HandlingThen, unless you call to cancel, after days your credit card will be charged only $for the entire day supply, which works out to less than $per month for acne-free skinEvery days, we will send you a new day supply of Kyoku for Men’s Acne Treatment Kit billed to your credit card at the low VIP member’s price ($+ S&H)You can stay on the program as long as you want and cancel at anytime! And remember, all you pay now is just the shipping & handling of $1.95.We can deactivate your account for you where you will not be receiving any future orders or charges anymore and offer you a partial refund of $50.00.Please let us know and we will be more than happy to assist you.Thank you for your patience.Kurt C***Customer Support SpecialistKyoku For Men*** *** ** ***
** ***

Hello Good morning, The customer agree to our terms and conditions when he sign up, mentions that he is subscribing to an automatically product and payment and the customer never ask for a cancellation before until nowWe don't sell the products on *** and we cannot guarantee that
they are original. We process the refund already to the customer David Walton for $and finish his business with us. Thanks and have a good day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have attached the original email which shows that I requested and clearly stated I wanted to cancel any membership on July *** I also attached a recent email which was sent by Al.M fromm customer service stating that it was their mistake and that the money should be refundedHOWEVER, I am worried that I will not be refundedI also have more screenshots of my email if needed to show the response giving me my RMA# On july *** and email saying that my subscription is canceled on July *** if needed as well as *** proof My primary concern is that throughout this process no one has not asking for any further information from me such as my name, order number, or phone number to confirm my account to be successfully canceled This is why I am worried that despite the email I will not get my refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** *** *** ***

This was a technical oversight; customer has been refunded

This customer was emailed & called immediately after leaving a message however he never responded back to usHe has been contacted again today to deal with whatever outstanding issue there may be

Hi we have investigated the issue and resolved he customers complaint privately through email

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My son did not use my credit card I still have not received any copies of the bill and the form of payment He was not authorized to do this, and he is a minor So I ask that the bill be cancelled Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Hello good morning, Regarding the issue with the customer he agree to our terms and conditions, he had days to let us know if he wants to keep the product or not but he didn't notify us so we though he want to keep the product and we charge him for it. The customer is demanding a
refund over the terms and conditions he agree to us.

The customer must at least call the agents so they can deal with this matterThere's no other way to resolve this other than interacting with the customerWe always have explicitly our Terms of Service listed and the customer MUST agree to these prior to placing the orderPlease call an agent and discuss this directly with them

Customer can contact our customer service reps at any time for further explanation of charges and refunds, M-F 9:AM EST - PM ESTPhone: 855-658-or? ***

To whom it may concern,This customer agreed to our terms and conditions before placing the order, when he made his initial order we offered him our VIP Replenishment Servicehis digital signature, agreement & IP address were all logged to verify his identity and to verify that he read and
understood the terms & conditions of the VIP Replenishment Service.The terms of the VIP Replenishment Service which he agreed to upon checkout specifically stated:"For your convenience you will be signed up automatically to our popular VIP Replenishment ServiceThis entitles you to receive a fresh supply of Kyoku for Men every days at the discounted rate of $You are pre-authorizing this transactionIf you ever want to discontinue your membership, just call us Monday-Friday 9am-6pm EST at ###-###-#### or via email at ***."His account and all future orders have been cancelled, he will not be recieving any more products or be charged again unless he places a new order.Let us know if you need more information.Thank you again & have a great day,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
?
?