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Burlington Mattress

530 Osage Ave, Kansas City, Kansas, United States, 66105-2129

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Reviews Furniture Stores, Mattress, Bedding, Mattress Supplies Burlington Mattress

Burlington Mattress Reviews (%countItem)

Salesman was very professional and informative. He is a great asset to your company.

Great product at a great price. Whitney did a great job assisting us at the NKC site. We are very pleased with the selection and service we received.

Very happy! Mattress is great, awesome pricing, service was outstanding. They weren’t pushy at all for a sale, just helpful and informative. Will definitely purchase again from here!

I was extremely pleased with the pricing, the brands and the selection. We ended up at this store after debating (and visiting) several other mattress stores and this one just couldn't be beat. The service was great and you never felt rushed or bothered. My family is so glad we took the time to stop in. We purchased a name brand mattress for a fraction of the original cost. This place is definitely worth checking out if you are in need of a new mattress. I highly recommend BMC.

You can’t beat the prices for great mattresses! No one hounding you to buy a mattress! This is a great place!

They brought the right mattress what I was looking for.

Mario was very helpful. All of the staff were as well. Such a great price and quality that can’t be beat!

Sales manager Lee M provided excellent service, offered great prices and was not pushy at all and was more than willing to help us try every mattress we were interested in. Sealy mattress so far has been great but need more sleep time.

On 11/29/2019, my wife and I purchased a *** mattress and adjustable platform set from BMC Mattress on Colonial Dr. in Orlando. The salesperson that assisted us was ***. While making this purchase, we were advised that the standard platform was not available, and they would offer an alternative adjustable platform. I had expressed my concerns about the platforms not being correct for the mattress we were purchasing, because I have had this issue in the past with previous mattress purchases, and he assured me it would me a matched set even though they had to retrieve the platforms from another location. Upon delivery of the mattress on 12/4/2019, it was very apparent that the platforms were NOT matching as promised, and were not correctly sized either, overhanging the mattress by a considerable amount. The platform that was delivered is a *** brand platform. I visited the store to inquire about how to correct this, and provided pictures of the size discrepancy. After weeks of back and forth e-mails between us and sending another delivery team out to confirm my measurements were correct, they agreed to obtain the correct matching platforms and replace them for us on 12/23/2019. Since then, I have reached out numerous times inquiring about the availability and timeline of the replacement platforms that I were told would take a couple of weeks to a month to obtain, and have been met with responses of nothing available at this time to no response at all. My last inquiry with *** was on 1/24/2020 requesting a status update, and I did not receive a response until my follow-up on 1/27 advising that the issue needed to be escalated to his management team. I received a response on 1/27 advising me that the issue had been escalated, and to expect a call back by the end of the week. Here we are on 2/3, still no call back, and no platform replacement, 2 months after initial delivery of the product.

Burlington Mattress Response • Feb 07, 2020

This issue has been resolved to the customer's satisfaction.

Customer Response • Feb 07, 2020

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. The regional manager did everything in his power to provide the proper replacement pieces, but when he was unable he provided a refund instead.

Regards

Our rep was AMAZING! Isidora was very helpful and informative. She aided me in selecting the perfect mattresses for my children. Wish I could give this place 6 stars!

Best service, best prices and just wonderful people!
John and Eyvonne worked very hard to help me find the best mattress to suite my needs. I must have tried every mattress in the store trying to find a match. Josh and Eyvonne were both wonderful to me and I think Josh got a complete weight lifting workout lifting and moving matresses so we could get at the next one I tested.
When I finally tried my first night of sleep, I went to bed in one position and woke up in the same position! For my back, this was a miracle.
Thank you Josh and Eyvonne for all your hard work and help!
This is our GO TO place for mattresses going forward!
Thanks - Rob and Maria

Excellent service, excellent prices, excellent location, excellent product and absolutely excellent and very helpful staff I recommend them for any mattress purchase that you are looking to make.

Great product, prices, and service! Highly recommend this business for a great mattress priced right.

Love the mattress! Very firm and comfortable! Brandon was awesome and not pushy at all. He just answered our questions and we made the decision to select and purchase at an awesome price!

Hands down the best experience I have ever had when buying mattresses. Amazing staff that didn't pressure you to buy unwanted additions. Left with a Sealy Hybrid (king) for a fraction of the cost!

Jeremy was courteous and very helpful. He provided some options when it seemed the bed I wanted was not available, but then found exactly what I was looking for!

Good selection. Salesperson was knowledgeable and helpful, but not pushy. Great value at a great price!

Great deal on a slightly blemished Stearns & Foster for about 1/2 off, really fun friendly staff. I would DEFINITELY recommend BMC / Sleep Solutions to anyone looking for a great deal on a great mattress!

Received a wonderful service and an exceptional extended Black Friday deal.

This is the 2nd BMC mattress I’ve purchased. Good prices, good service, and comfortable.

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Address: 530 Osage Ave, Kansas City, Kansas, United States, 66105-2129

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