Burnco Rock Products Ltd

Dear Customer, I'm very sorry to hear that you haven't received your order and the order was cancelled for full refundFrom time to time some delays may happen due to the brand's popularity/exclusivity or limited production line.Hope we could serve you well next time.Best Regards,SmartBuyGlasses

Dear Customer,I understand you are not happy with the product and have a concern regarding the authenticity of the product you have ordered as they are being shipped from Hong KongI would like to inform you that our eyewear is 100% authentic; it comes including full product packaging and a year warranty on manufacturing defects.The reason it's being shipped from Hong Kong is because we have several logistic facilities around the world located in Hong Kong, Germany, Italy, Australia and the USAWe will ship your product from one of our logistic facilities depending on where the product is sourcedBecause we guarantee that it is 100% authentic, we currently offer a day return policyWhich means, if you are not 100% satisfied, you can return the product within a daysHopefully this takes away any doubt you have regarding the authenticity regarding your product.In most cases, the customer is actually not happy with the quality of the product rather then it not being authenticI can see we've already provided you with the return instructions to process a full refundI hope we can count on your cooperation to return the glasses to us so we can issue a full refund.If you have any further questions, you can always contact us again.Best regards,JohnSmartBuyGlasses

Dear customer,We're sorry to hear of this experience.As an online retailer, the security of payments from our customers is an utmost priority for usCertain transactions may be flagged by the payment security gateway and require further verification before processing the fundsAlternative payment methods such as PayPal are always available in case.We have since cancelled your order for a refund and as discussed, the funds will return depending on your own bank's transfer policiesWe hope for your patience in this.Should you have any other concerns, don't hesitate to give us a call or send an emailKind regards,SmartBuyGlasses

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Dear [redacted] , We understand the customers complaint regarding this case, we have already contacted the customer and we will fully offer an replacement pair for the customer Please let me know if you have any questions or need anything else from meSincerely, Daisy

Dear Customer, I am sorry to hear that you haven't received your refundedWe cancelled your order on 3rd of Sep and processed refund immediatelyHowever due to different bank policy, it may take 3-business days to reach your credit cardI attached the refund proof where you can see the whole process and time stampPlease kindly check your related credit cardIf you need any further assistance, please don't hesitate to contact us and we will try our best to address any questions or concernsBest Regards,SmartBuyGlasses

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have already sent this company a picture of the frames with the country of origin scratched off the day I received them, within hours, this picture is attached again, see next to the CEThe glass frames were MFG in China as indicated on the frames, you can still make it out, though barely in person, it's harder to do with the picIt's not that I think these are counterfeit, I know they are as I have an original pair from NIKE to compare against, clearly your business model does not anticipate thisThe frame quality, feel, translucency etc are all different, clearly fake and of lessor quality! Amazingly the case and BOL shows Italy but the product itself is absolutely not from Italy, if it was why would you ship it from HK when you claim to have an Italian hub? It's so obvious that you are counterfeiting these products, see all previous complaints as well, same stories as mine, fakesYour own employee in an email admitted you are not a authorized seller of Nike products, Nike also confirmed this to me directly, again more lies on your partWhy would I be required to sent these back, tracked at my expense half way around the world which will cost me about a 1/4th the total purchase price? You send me fake goods and I'm required to waste all this time, send and pay them back all the way to Hong Kong, that's ridiculousEnjoy living with yourselves and working for an utter scam / fraudulent company contributing to the global counterfeit business, I hope it feels good and keeps the lights on I tried to resolve this directly with you and you choose to go cold once I provided proof of the counterfeit products, not surprisingOnly now you reply because you're required to, good customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:my father and I received emails from the company stating the credit card would be refunded As soon as that occurs, we will feel this matter is resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Customer,I'm very sorry to hear that we were not able to fulfill your order within the timeframe advertisedFrom time to time some delays may happen due to the brand's popularity/exclusivity or limited production lineFrom our email and phone record, it shows that we were speaking and emailing with each orderShould you need any further assistance, feel free to contact us via emails or call our hotlineWe apologize for the inconvenience and disappointment caused, hope we could serve you better next time.Best Regards,SmartBuyGlasses

Dear customer, We are truly sorry for this experience.Your order was confirmed to have been refunded from our side on the *** AprilIf you have still yet to receive the funds, please contact our customer service team directly for further assistance. Kind regards,SmartBuyGlasses

Dear Customer,First of all my apologies that your order was delayedI can see you've requested a refund on Friday night, the *** of November and that we issued your refund on the *** of NovemberUnfortunately we don't work on the weekend and please accept my apologies if you didYou can see the
reply from our customer service regarding your cancellation.Best regards,JohnSmartBuyGlasses

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I'm done with this he said she said crapI was sent fake glasses, periodIt's interesting that not once the fact the country of origin was scratched off my glasses has been addressed by you JohnWhy did my glasses arrive with country of origin next to the CE clearly scratched off? I have never filed a claim with any Revdex.com in my life, never a claim against a company in a public forum or anywhere for that matterI've never filed a court case, never had once against me etc etc etcI didn't just wake up one day and decide you were the one buddy, what part of this isn't clear? I was sent fake glasses, everything about them is inferior to the real dealI know the real deal as I bought the original from a Nike authorized US based Optician, this has been verified as factI'm not going to do your dirty work and go to Nike and verify the quality of your fakes for you, what a joke this isI will not drop this, keep my money - it's never been about thatI only used your company for convenience as I have a newborn at home and getting to the docs etc is a pain, time wise and I know my prescriptionIf I ever knew what a cluster this was going to turn into no way I would have every done thisI will certainly never again and the point of all this is so it doesn't happen to othersEither you know exactly what is going on here or have Zero control over your suppliers / contract manufacturers, neither is acceptable. Your clear reluctance to address the country of origin being scratched off the pair I received (of which a picture was sent within hours of receiving them) and fact these are counterfeit (i.enot Nike made or their mfg's - I have no idea what in your mind counterfeit means but one could surmise how ridiculous is based on your continual flawed arguments)Either way, I will not drop this claimThese are fake, have proven to be and many other reviews out there support thisNot ones you guys pay for or use ghosts reviewer for buddyOnce again, enjoy being part of the global counterfeit market and scamming peopleRegards - I'm done with the back and forth
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Customer, We do apologize for the order delay and I regret to see that the order was canceledWe had a difficult time to source that product due to the limited supply. Please be advised that we have issued the full refund, it takes approximately 3-working days to have it shown on
your statementPlease check your statement by this Friday. We do hope we could serve you much better next time, our customer service has sent you another email to provide further assistance.Best Regards,SmartBuyGlasses

Dear ***,Thank you for your feedback on this replyI will do my best to answer every concern you have. 1) As you can see on the return slip, the address is actually in the USA and not in Hong KongThe cost for sending this back is usually $10-20. 2) I understand you need these pairs as a replacement for your current pairHowever we guarantee we only sell 100% authentic productsFurthermore, I understand that you have contacted Nike directly and they have informed you that we are not an authorized dealerIn this reply they would have also informed you that they can't guarantee that our products are authenticHowever this doesn't mean per definition that our products are counterfeitWe've been in business for over years and sell only authentic products which are sourced via different suppliers who are authorized dealers 3) Please see the information in reply We are not always an authorized dealer however this does not mean our products are fakeIn most cases the customer is actually not happy with quality.4) We have served a lot of customers with great pairs of glasses and sunglasses all 100% authenticIf you would like you can check our TrustPilot page which has over 3000+ reviews from our customers. 5) I've checked the email conversation and we have never lied to youOur customer service representative has informed you that we sell 100% authentic products and that in most cases, the customer is not happy with the qualityWe understand that this might be the case sometimes, and therefore offer a day return policyIf the glasses were in any case damaged we would gladly pay for the return shipping feeHowever since this is not the case, I'm afraid we can't reimburse this for you. 6) I want to inform you that we have no intention of selling fake or counterfeit productsAnd we are very sorry to hear that you feel this wayTo confirm with you, the last email was sent by us days ago confirming the return address and RMA number since you would like to have a full refund. I really understand your concern and frustration but please note that we do not sell counterfeit productsOne suggestion that I may have is to actually go to a Nike store to check your pairThey will confirm the authenticityAlso you are more then happy to return the item for a full refund to usKindly reply to the email that was sent days ago once you have the tracking number. Best regards, JohnSmartBuyGlasses

Dear Customer, Thank you for your message and we do apologize for the delays in your orderYour order has been cancelled according to your conversation with our customer service agent and the money has been refunded back to your original payment provider.I've attached the refund slip for your
referenceOnce again, we do apologize for any inconveniences caused by the delay and appreciate your patience with usWe take your feedback very serious and will try our best to improve our communications and process of the orderHope we can provide you better service next timeBest Regards,SmartBuyGlasses

Hi, We are terribly sorry to see that the desired item is not available at this moment and the order has end up with cancellation. The money has been refunded back to your [redacted] account and you should have already received it. We apologize for the inconveniences caused by this situation and would...

be more than happy to offer you a discount on your future purchase. If you need any further assistance, please feel free to contact us directly.  Best Regards, SmartBuyGlasses

Dear [redacted],  We understand the customers complaint regarding this case, we have already contacted the customer and we will fully offer an replacement pair for the customer.  Please let me know if you have any questions or need anything else from...

me. Sincerely, Daisy

Dear customer,We're sorry to hear of this experience.As an online retailer, the security of payments from our customers is an utmost priority for us. Certain transactions may be flagged by the payment security gateway and require further verification before processing the funds. Alternative payment...

methods such as PayPal are always available in case.We have since cancelled your order for a refund and as discussed, the funds will return depending on your own bank's transfer policies. We hope for your patience in this.Should you have any other concerns, don't hesitate to give us a call or send an email. Kind regards,SmartBuyGlasses

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Thank you for your assistance in this matter 
Sincerely,
[redacted]

Dear Customer, I'm very sorry to hear that you haven't received your order and the order was cancelled for full refund. From time to time some delays may happen due to the brand's popularity/exclusivity or limited production line.Hope we could serve you well next time.Best...

Regards,SmartBuyGlasses