Burnco Rock Products Ltd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:my father and I received emails from the company stating the credit card would be refunded.  As soon as that occurs, we will feel this matter is resolved.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Customer, I am sorry to hear that you haven't received your refunded. We cancelled your order on 3rd of Sep and processed refund immediately. However due to different bank policy, it may take 3-5 business days to reach your credit card. I attached the refund proof where you can see the...

whole process and time stamp. Please kindly check your related credit card. If you need any further assistance, please don't hesitate to contact us and we will try our best to address any questions or concerns. Best Regards,SmartBuyGlasses

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have already sent this company a picture of the frames with the country of origin scratched off the day I received them, within hours, this picture is attached again, see next to the CE. The glass frames were MFG in China as indicated on the frames, you can still make it out, though barely in person, it's harder to do with the pic. It's not that I think these are counterfeit, I know they are as I have an original pair from NIKE to compare against, clearly your business model does not anticipate this. The frame quality, feel, translucency etc are all different, clearly fake and of lessor quality! Amazingly the case and BOL shows Italy but the product itself is absolutely not from Italy, if it was why would you ship it from HK when you claim to have an Italian hub? It's so obvious that you are counterfeiting these products, see all previous complaints as well, same stories as mine, fakes. Your own employee in an email admitted you are not a authorized seller of Nike products, Nike also confirmed this to me directly, again more lies on your part. Why would I be required to sent these back, tracked at my expense half way around the world which will cost me about a 1/4th the total purchase price? You send me fake goods and I'm required to waste all this time, send and pay them back all the way to Hong Kong, that's ridiculous. Enjoy living with yourselves and working for an utter scam / fraudulent company contributing to the global counterfeit business, I hope it feels good and keeps the lights on...  
I tried to resolve this directly with you and you choose to go cold once I provided proof of the counterfeit products, not surprising. Only now you reply because you're required to, good customer service.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Customer,I understand you are not happy with the product and have a concern regarding the authenticity of the product you have ordered as they are being shipped from Hong Kong. I would like to inform you that our eyewear is 100% authentic; it comes including full product packaging and a 2 year...

warranty on manufacturing defects.The reason it's being shipped from Hong Kong is because we have several logistic facilities around the world located in Hong Kong, Germany, Italy, Australia and the USA. We will ship your product from one of our 5 logistic facilities depending on where the product is sourced. Because we guarantee that it is 100% authentic, we currently offer a 100 day return policy. Which means, if you are not 100% satisfied, you can return the product within a 100 days. Hopefully this takes away any doubt you have regarding the authenticity regarding your product.In most cases, the customer is actually not happy with the quality of the product rather then it not being authentic. I can see we've already provided you with the return instructions to process a full refund. I hope we can count on your cooperation to return the glasses to us so we can issue a full refund.If you have any further questions, you can always contact us again.Best regards,JohnSmartBuyGlasses

Dear Customer, We're terribly sorry to hear of this experience with the delivery of your order.  Your order was indeed dispatched from our facilities at the same day of the order but there appears to have been a problem with the courier service. Our logistics teams are currently...

investigating with the courier to locate the parcel as a priority. Rest assured, we will be in touch shortly with a resolution. Kind regards,SmartBuyGlasses

Dear Customer,I'm very sorry to hear that we were not able to fulfill your order within the timeframe advertised. From time to time some delays may happen due to the brand's popularity/exclusivity or limited production line. From our email and phone record, it shows that we were speaking and...

emailing with each order. Should you need any further assistance, feel free to contact us via emails or call our hotline. We apologize for the inconvenience and disappointment caused, hope we could serve you better next time.Best Regards,SmartBuyGlasses

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]