Burns Buick-GMC-Hyundai-Honda

I had nothing but problems from before I even walked into the dealershipI have used them more than one in the past and this is the last! They called the wrong person when I requested information to get a callI was given an appointment with a person who wasn't even there the day I was to purchase the vehicleThe rear bumper was scratched before purchase and the car was extremely dirty, needed to be washed twice! Took months to have the bumper issue resolvedWhile at the dealership they spelled my name and other information wrong on the paper work, more than once even though they had a copy of my I.DWhen I took my vehicle to be serviced, I only went back since it was free for the first time, next to nothing was doneI could tell the tires weren't rotated and the oil definitely wasn't changedOverall bad experience with Burns, and I will not be returning or recommending them!

Burns has been amazing - from purchasing my vehicle to the body shop repair when I was in an accident I didn't think places as ethical and helpful really existed Everybody I have dealt with at Burns has been incredibly helpful and customer driven

There was a price error on a *** and I was looking to purchase at the priceThe price should be fixed but was notCalled and spoke to Bruce *** and he said thanks and hung upIf you have an error you still need to honor that car at that price

In October I purchased a Hyundai Elantra and received a two year free maintenance agreementI moved to Florida and the local Hyundai dealership said they would honor the agreementWhen I picked up the car I was told that Burns has entered free oil change no other serviceBurns has not retuned my phone calls!!

Purchased a Buick Lucerne CXL on 11/30/from Burns Buick GMCTires turn out to have been manufactured in the 33rd week of and need to be replaced asapThe Burns used car sales manager deems them fine upon inspection on 12/30/and provided a contact name at a local tire shop in Moorestown NJ to use on the day the tires should be replaced which he defines as the 60,mile markI reached out to the tire contact who indicated the shelf life is up for the tires and they need to be replaced as most tire decay issues are unseenThis issue arose from the requirement of getting a car inspected in PA if one resides in PA but purchases a car in NJ

Burns Hyundai charged me a $processing fee for closing out a lease They did not disclose it anywhere The residual value of the car should have been the purchase price They simply added $to the residual value without disclosing it as an additional cost They also added charges that were already paid for and disguised it as just part of the monthly payment

I wish I could give them a score of zero! I am writing to discuss my recent experience at Burns Hyundai in Marlton, NJ This was the absolute worst experience I have ever had trying to buy a car! This dealership is full of crooks I made an appointment to go look at a new Hyundai Elantra on April 13th at 6:PM with Ralph, but when I arrived I was helped by someone else and the person I had the “appointment” with was actually off that day…that makes no sense! I also drove an hour away to come to this dealership due to their True Car pricing Anyway, I test drove the car and told my salesperson that I was just starting my car shopping and I wanted to get some prices and go home to think about it It was a weeknight after work and I don’t like to buy a car on a whim, and want to take my time with big decisions like that He told me they would appraise my traand give me some numbers After sitting around for several hours waiting and waiting and then waiting some more for my appraisal and rough estimate of numbers, my patience was getting very thin I told my salesperson I needed to leave because it was getting very late, and we had to drive an hour home still…and we both had to wake up early for work the next day The dealership did NOT understand that or respect that They proceeded to have at least other sales guys/managers come over to give me very high pressure sales tactics and would not take “no” for an answer It was already 9:PM at this point, and they wanted me to start the car buying process at 9:at night! I said there was no way I was going to feel rushed to fill out paperwork and we had to leave because we were both getting very tired and had a long drive home Plus I told them the numbers were way too high and they would need to come down a lot if they wanted my business The sales guy said he would check with a manager the next day and follow up with some new prices emailed to me It was almost 9:PM before we left, and I never got those numbers emailed over to me like they said Crazy to think I was at their dealership for hours just for a test drive and trade-in?! They weren’t even busy They were so rude and inconsiderate I have never felt so pressured and disrespected in my entire life! In addition to that, the numbers that they gave me were ridiculous and very high They never followed up with me to give me the numbers like I asked I actually ended up buying a different car at a different dealership, and the numbers that Burns provided were so absurd! I ended up buying a brand new car that cost more money than the Hyundai, received more money on my trade-in, and still got my payments where I wanted to be Burns quoted me monthly payments that were between $150-$more a month than what I’m actually paying on a car that cost more money! That just goes to show you how they are crooks and are trying to rip people off with high payments/interest rates PLEASE NEVER DO BUSINESS WITH THIS DEALERSHIP! They are the absolute worst at their jobs, and do not know how to do good business I’m surprised they are still in business if they treat customers this way If you want to be treated with respect and good prices, go somewhere else

There was a price error on a *** and I was looking to purchase at the priceThe price should be fixed but was notCalled and spoke to Bruce *** and he said thanks and hung upIf you have an error you still need to honor that car at that price

I've driven many different cars and have dealt with many dealers throughout my life; which is a lot of dealers.So I'm trying stress this statement with all my heartI have never been to such a great dealershipFrom the moment I walked in the door until further notice all my interaction with Burns and their entire staff have been nothing but above averageFrom dealing with Salesman James C*** and sales Manager CJ and every person I walked past at the dealershipEvery person was friendly and took the time to say hello and speak with you; even after I purchased the truckThere wasn't any games played no back and forthThey even shared information with me that I was not aware of and I tons of research before entering any dealershipI said that wanted to sleep on the deal and they were perfectly fine with that and I shopped there number and no one could even come close to itI look forward to a long and happy relationship with burnsWill there I did walk around and see how clean the entire plus is to include the service areaSo take from a person who buys a new car every 1/to 1/years this is the best dealer I have ever been toOnce you make a great decision to purchase your next car from Burns ask for James C*** to put your deal together and drive away happyLastly I'm not sure if I ever left a dealership with a smile on my face before BurnsJeff H

I wish I could give them a score of zero! I am writing to discuss my recent experience at Burns Hyundai in Marlton, NJ This was the absolute worst experience I have ever had trying to buy a car! This dealership is full of crooks I made an appointment to go look at a new Hyundai Elantra on April 13th at 6:PM with Ralph, but when I arrived I was helped by someone else and the person I had the “appointment” with was actually off that day…that makes no sense! I also drove an hour away to come to this dealership due to their True Car pricing Anyway, I test drove the car and told my salesperson that I was just starting my car shopping and I wanted to get some prices and go home to think about it It was a weeknight after work and I don’t like to buy a car on a whim, and want to take my time with big decisions like that He told me they would appraise my traand give me some numbers After sitting around for several hours waiting and waiting and then waiting some more for my appraisal and rough estimate of numbers, my patience was getting very thin I told my salesperson I needed to leave because it was getting very late, and we had to drive an hour home still…and we both had to wake up early for work the next day The dealership did NOT understand that or respect that They proceeded to have at least other sales guys/managers come over to give me very high pressure sales tactics and would not take “no” for an answer It was already 9:PM at this point, and they wanted me to start the car buying process at 9:at night! I said there was no way I was going to feel rushed to fill out paperwork and we had to leave because we were both getting very tired and had a long drive home Plus I told them the numbers were way too high and they would need to come down a lot if they wanted my business The sales guy said he would check with a manager the next day and follow up with some new prices emailed to me It was almost 9:PM before we left, and I never got those numbers emailed over to me like they said Crazy to think I was at their dealership for hours just for a test drive and trade-in?! They weren’t even busy They were so rude and inconsiderate I have never felt so pressured and disrespected in my entire life! In addition to that, the numbers that they gave me were ridiculous and very high They never followed up with me to give me the numbers like I asked I actually ended up buying a different car at a different dealership, and the numbers that Burns provided were so absurd! I ended up buying a brand new car that cost more money than the Hyundai, received more money on my trade-in, and still got my payments where I wanted to be Burns quoted me monthly payments that were between $150-$more a month than what I’m actually paying on a car that cost more money! That just goes to show you how they are crooks and are trying to rip people off with high payments/interest rates PLEASE NEVER DO BUSINESS WITH THIS DEALERSHIP! They are the absolute worst at their jobs, and do not know how to do good business I’m surprised they are still in business if they treat customers this way If you want to be treated with respect and good prices, go somewhere else

Car was towed for service and dropped off at the dealerMe and the tow truck driver looked over the car for damages and there was noneI picked car up from service dept and the next morning I noticed deep gouges on the passenger side of the carI returned to Hyundai to show the damage and they denied it all

I live in Northern *** and spent over a week on the phone with Joe *** at Burn’s *** in New Jersey solidifying the purchase of a *** *** that was advertised both on *** and the Burn’s websiteI was sent the window sticker, all details were confirmed and I had arranged for a friend to drive up with me over miles to drive back my current car I went to the bank the morning of Monday, May got a cashier’s check and whatever balance I could possibly need, in cash was on my way to my friend’s house to hit the road Enroute, I received a phone call from Brian *** the Sales Manager, claiming to know nothing about the transaction and that the car was sold The degree of my fury was palpable Hmmm…how does a Sales Manager who claims to know nothing about this transaction get my phone number in order to call me at the exact time that Joe *** was supposed to call me with the tax and tag total???!! Very interesting, because through every

I have had the opportunity to talk with Mr. [redacted] on several occasions.  His account of what occurred is accurate, and the handling of his purchase and follow up by a new employee here was totally unacceptable.In order to resolve the issue to Mr. [redacted]'s satisfaction, I have...

agreed to:1) Provide all of the warranty documents that he was promised at the time of sale.  Additionally, I secured in writing (from the supplier of the engine of the Jeep) confirmation that the warranty on the engine is transferable to Mr. [redacted].  These documents are also attached, here, for your convenience.  The originals are being mailed to Mr. [redacted].2)  Refund the [redacted] repair performed at [redacted] in the amount of $949.83 less the $200.00 deductible provision in Mr. [redacted]'s Q-Certified Power Train Limited Warranty. The reimbursement of the repair and the deductible was discussed with Mr. [redacted].3)  Refund the oil pan gasket replacement performed at [redacted] for the full amount of $377.92.  I have explained to Mr. [redacted] that this repair is not covered by his warranty, but in the interest of customer satisfaction we will refund the full amount.4) In lieu of providing a set of wheel locks that were promised, Mr. [redacted] agreed to us providing him $50.00 so that he could select the set of his choice.This should address and resolve each one of Mr. [redacted]'s concerns.  A check in the amount of $1,177.75 is being sent to Mr. [redacted] for the items detailed, above.Sincerely,[redacted]Burns Buick-GMCBurns Hyundai

Burns has been amazing - from purchasing my vehicle to the body shop repair when I was in an accident. I didn't think places as ethical and helpful really existed. Everybody I have dealt with at Burns has been incredibly helpful and customer driven.

We purchased a [redacted] last week and have to say we really like it. It has great pick up and the ride is so comfortable. We have to say that our dealing with the salesman, [redacted] was a joy. He made us feel comfortable during our visits and always had time for all our questions. While we purchased the [redacted] we actually never took it for a test ride because [redacted] provided us with all the information we needed and it was because of him we purchased our vehicle. We actually find all the staff at Burns to be warm and receptive to us. We certainly look forward to dealing with [redacted] in the future.

I had nothing but problems from before I even walked into the dealership. I have used them more than one in the past and this is the last!
They called the wrong person when I requested information to get a call. I was given an appointment with a person who wasn't even there the day I was to purchase the vehicle. The rear bumper was scratched before purchase and the car was extremely dirty, needed to be washed twice! Took months to have the bumper issue resolved. While at the dealership they spelled my name and other information wrong on the paper work, more than once even though they had a copy of my I.D.
When I took my vehicle to be serviced, I only went back since it was free for the first time, next to nothing was done. I could tell the tires weren't rotated and the oil definitely wasn't changed.
Overall bad experience with Burns, and I will not be returning or recommending them!

Review: On 11/5/14 I purchased a 2007 [redacted] from Burns Hyundai in [redacted] NJ. I did notice that the motor had work done to it and I was informed that their was a brand new motor put in in August of 2014. I asked if their was paper work for the motor and they said yes. I asked to see the paper work and they said they would get it for me. I still have not seen the paper work. They also told me the new motor had a 3 year 36,000 mile warranty. I asked if it was transferable and the manager said Yes. It also has a 2 year or 100,000 mile power trained warranty and a 128 point check car fax guarantee. They told me the vehicle had been checked through their shop and that everything was fine. I then took the vehicle to my mechanic to get checked out and was told it needed a part/repair which needs to be repaired in order to use 4 wheel drive. The estimate for the repair was around 500 dollars. I brought the vehicle back to the dealership and asked them to take 500 dollars off of the asking price because of the repair it needed. They said they will put it back through their shop to have it checked out and that they will get back to me to let me know. Days past and they never got back to me. I called them they said their shop said the repair doesn't affect the driving of the vehicle and that they would not budge on the price. A couple weeks go by and I noticed the vehicle still for sale and that they dropped the vehicle by around 280. I called once again and put an offer in and they accepted the offer. I purchased the vehicle and I really love the vehicle. I had two things on the IOU and the paper work for the new motor. I have yet to see either one of those. I also took the vehicle back to my mechanic and I got the part installed. While installing the part( which was a [redacted]) my mechanic noticed it also needed a front driver side [redacted] which is not noticeable until the front rear is pulled apart. That night after my mechanic told me this I went to the mechanics shop and he showed me the [redacted] I then left the mechanic and went to the dealership and informed them and the manager and the service manager both stated to me that the axle is covered under the warranty and that he would talk to the general manager the next day and then call me. That night the manager gave me the warranty company number I contacted them and the warranty company told me the dealer is responsible for the first 30 days. 2 days went by I received no call from the dealership so I called them once again. I had to have the vehicle fixed because it was holding the mechanic shop up. My mechanic faxed the dealership my invoice for the repair. I called the dealership after they received the invoice. I have never been treated more rudely by managers who should be acting professional. I cannot believe how Burns dealership could treat their customers so unprofessionally. I still to this day am getting no return phone calls from this dealership after all this time and I still have not got items on the IOU.Desired Settlement: Reimburse for repair and supply what was agreed upon on IOU.

Business

Response:

I have had the opportunity to talk with Mr. [redacted] on several occasions. His account of what occurred is accurate, and the handling of his purchase and follow up by a new employee here was totally unacceptable.In order to resolve the issue to Mr. [redacted]'s satisfaction, I have agreed to:1) Provide all of the warranty documents that he was promised at the time of sale. Additionally, I secured in writing (from the supplier of the engine of the Jeep) confirmation that the warranty on the engine is transferable to Mr. [redacted]. These documents are also attached, here, for your convenience. The originals are being mailed to Mr. [redacted].2) Refund the [redacted] repair performed at [redacted] in the amount of $949.83 less the $200.00 deductible provision in Mr. [redacted]'s Q-Certified Power Train Limited Warranty. The reimbursement of the repair and the deductible was discussed with Mr. [redacted].3) Refund the oil pan gasket replacement performed at [redacted] for the full amount of $377.92. I have explained to Mr. [redacted] that this repair is not covered by his warranty, but in the interest of customer satisfaction we will refund the full amount.4) In lieu of providing a set of wheel locks that were promised, Mr. [redacted] agreed to us providing him $50.00 so that he could select the set of his choice.This should address and resolve each one of Mr. [redacted]'s concerns. A check in the amount of $1,177.75 is being sent to Mr. [redacted] for the items detailed, above.Sincerely,[redacted]Burns Buick-GMCBurns Hyundai

Review: My husband and I went to Burns hyundai to purchase a new vehicle. We test drove a particular car and decided to talk numbers. We went back and forth with our sales associate to get the right numbers. When we explained that the price wasn't right we said thank you for your time and all your help. The associate said he would need to get someone to come over and say goodbye. He brought over [redacted], the finance manager who was extremely frustrated with having to write different offers(we watched him become increasingly angry each time since he was sitting behind us). He was hostile and started to verbally attack me getting within inches from where I was standing insisting it was our fault we weren't getting a deal made. Before I knew it there were 3 men surrounding my husband and I who seemed ready to attack if their manager needed it. I told [redacted] that I needed to leave because I was uncomfortable with his employees baracading us, he yelled at one employee to go away and asked him what he was doing. After I backed away [redacted] then raised his voice and said I was not being surrounded and he was standing 5 ft away from me(since I had backed up). I looked around and saw the entire sales floor staring at me and my husband in disgrace. I am humiliated and can not believe a man would yell at a woman the way that [redacted] did. In the midst of him yelling at me, I thanked him for the offers and told him to have a good day, he then started to yell at our consultant telling him he did a terrible job and failed at his job. [redacted] seemed as unpredictable as he was unpleasant. I am horrified with this performance he just put on.Desired Settlement: I want his employer to make an example out of him and show other employees this is unacceptable. What I just went through was embarrassing and nerve racking. I have been having anxiety attacks since I got home because the way I was treated. He is a humiliation to their brand.

Business

Response:

I have reviewed [redacted]s statement with the senior management team of the dealership. To say that we are completely appalled, in fact shocked and horrified by what occurred, would be an understatement. Superior treatment of our guests and customers is the hallmark of the Burns dealerships, but that commitment obviously failed for Mr. and [redacted]. [redacted], our Assistant General Manager, put a call out to [redacted] on 3/30/15 at 1:30 PM and left a message. [redacted] was able to talk to [redacted] on 3/31/15 at approximately 4:05 PM for 15-20 minutes, and was able to get an excellent understanding of the inappropriate performance of the staff during the [redacted]'s visit on 3/28/15.This incident was reviewed with the manager that caused the problems for the [redacted]'s, [redacted], and is now in his permanent personnel file. Since this was the first time we have ever had a complaint of this nature about [redacted] (pr anyone else for that matter) we did not proceed to a suspension or termination, although we made it clear that any future incident of this type of behavior could lead to progressive disciplinary action up to and including termination.[redacted] is also trying to follow up with [redacted] to determine if there is anything our company can do to make it up to the [redacted] family. I'm hopeful that [redacted] can discuss the matter with [redacted] once more in order to bring it to closure. If it's not possible for [redacted] to assist [redacted] with her vehicle shopping, we would at least like to send a gift card to the [redacted] family to have a nice dinner "on us".We will make sure [redacted] makes that offer to [redacted] during their next conversation as well as making it here in this written response.On behalf of the entire organization, I hope [redacted] will accept our sincere apology.[redacted]PresidentBurns HyundaiBurns Buick-GMC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Burns has been amazing - from purchasing my vehicle to the body shop repair when I was in an accident. I didn't think places as ethical and helpful really existed. Everybody I have dealt with at Burns has been incredibly helpful and customer driven.

We purchased a [redacted] last week and have to say we really like it. It has great pick up and the ride is so comfortable. We have to say that our dealing with the salesman, [redacted] was a joy. He made us feel comfortable during our visits and always had time for all our questions. While we purchased the [redacted] we actually never took it for a test ride because [redacted] provided us with all the information we needed and it was because of him we purchased our vehicle. We actually find all the staff at Burns to be warm and receptive to us. We certainly look forward to dealing with [redacted] in the future.