Burns Buick-GMC-Hyundai-Honda

I've driven many different cars and have dealt with many dealers throughout my life; which is a lot of dealers.So I'm trying stress this statement with all my heart. I have never been to such a great dealership. From the moment I walked in the door until further notice all my interaction with Burns and their entire staff have been nothing but above average. From dealing with Salesman James C[redacted] and sales Manager CJ and every person I walked past at the dealership. Every person was friendly and took the time to say hello and speak with you; even after I purchased the truck. There wasn't any games played no back and forth. They even shared information with me that I was not aware of and I tons of research before entering any dealership. I said that wanted to sleep on the deal and they were perfectly fine with that and I shopped there number and no one could even come close to it. I look forward to a long and happy relationship with burns. Will there I did walk around and see how clean the entire plus is to include the service area. So take from a person who buys a new car every 2 1/2 to 3 1/2 years this is the best dealer I have ever been to. Once you make a great decision to purchase your next car from Burns ask for James C[redacted] to put your deal together and drive away happy. Lastly I'm not sure if I ever left a dealership with a smile on my face before Burns.
Jeff H

Review: The service manager at Burns Hyundai flat out lyed to me. I had to get work done on my car that would cost $4000. I got these services done at hyundai based on the fact that the service manage told me that I could use a payment plan to pay off the balance after getting my car serviced. After my car was serviced he is now completely denying any payment plan option and is instead saying I have to pay in full upront in order to get my car back. This has been devestating to me. If I would have known I had to pay upfront, I would have waiting to get my car serviced until I had the money OR taken it to another mechanic that offers a payment plan. I now have no car and no way to get to and from work.Desired Settlement: They should fullfill their promise of allowing me a payment plan.

Business

Response:

We have completed the investigation of Mr. [redacted] complaint regarding not being offered a "monthly payment plan" for his vehicle repair. The reason that our response was not made sooner is because the original e-mail was not delivered to me because it was judged to be "spam" by our e-mail host. It seems that the conflict has been resolved to the customer's satisfaction. Here is my understanding; I would be happy to discuss further with the customer if he so desires:-The customer talked with the Service Manager on Friday 1/23/15 and inquired about a "monthly payment plan" for the repair on his 2011 Hyundai [redacted] It is Mr. [redacted] understanding that he had been told that there was in fact a monthly payment plan for his repair. When the Service Manager advised Mr. [redacted] that there were no payment plan provisions available, Mr. [redacted] indicated that he was upset because he had previously been told that there was a payment plan available. Mr. [redacted] indicated that he would talk to the General Manager about this issue.-On Saturday 1/24/15, Mr. [redacted] called and talked to the General Manager ([redacted]. [redacted] explained that we do not have, and have never had, a "payment plan" for a repair like this, but that he would review the details of the repair in order to see if there was any way to discount the repair so that Mr. [redacted] could make payment in full.-On Monday 1/26/15, [redacted] offered the customer a $383.00 discount on the repair so that Mr. [redacted] could make the payment in full. Mr. [redacted] seemed satisfied with that and indicated he would have the full amount available on Friday 1/30/15 and would pick up the car then.-Mr. [redacted] picked up the car and paid in full on Thursday 1/29/15.It seems from the timeline, that the issue was resolved on 1/26/15 with a discussion between Mr. [redacted] and [redacted] (which is after the consumer filed the complaint with the Revdex.com).If this is not the case, I would be happy to discuss further.Sincerely,[redacted]PresidentBurns Buick-GMC-Hyundai