Bushnell Outdoor Products

Left a voicemail for consumer and ordered a replacement camera for him Thanks

Spoke to customer this morning and apologized for the delay Sending a different scope out to customer next week Thanks

Check was generated on Friday, September 11th and was mailed that day to the customer Thank you

Confirmed with rebate company that two $checks were issued and mailed on October 9th Left a voicemail for the consumer to let him know as well Thanks

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Bushnell only replaced the device under warranty after I called and argued with their customer service department for minutes They also sent me a bill for $for return shipping of the unit that was covered under warranty I again had to call customer service and waste minutes of my time to have the bill for $cancelled This is my 3rd Bushnell product and it will be my last Your customer service is terrible Next time I'll be going with [redacted] Good riddance Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meEven though I had to contact [redacted] to get anything taken care of and [redacted] REFUSES to give me the contact information for whomever she reports - My check is here and this nightmare is over Regards, [redacted]

Left a voice mail for customer today We will ship two new pairs of these sunglasses once we have them in stock Currently they are backordered until the first week of November Thanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received the scope in the mail today Regards, [redacted]

Talked to customer Will send new camera as measure of good faith Thanks

Left a voicemail for consumer at 4pm central time on Wednesday, January 18th Will offer a Bushnell Trophy 6-18Xriflescope to replace the one originally sent in

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The device had a 2 year warranty starting on the purchase date of May 17, 2015. Regardless, this device SHOULD NOT break even after the warranty expires. As I said in my complaint, these things just don't break unless they are abused. The only way they break is by a manufacturer's... defect.

I have contacted the rebate company. They have approved the submission and are cutting a check for the rebate today and will mail it out to the consumer. I have emailed the consumer as well

Contacted the rebate center and authorized payment of the rebate even though the purchase price for the scope fell below the price limit set by the rebate. Rebate company will reach out directly to the consumer with confirmation of payment. Thanks

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I checked with our AP Department and a check was issued and mailed on 2/16/in the amount of $317.91. Check number ***. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI wish to thank Revdex.com for their swift action that has resulted in a satisfactory resultAgain, thank you
Regards,
*** ***

Unit was replaced for customer under warranty. Shipped out on 2/from our office. Thank you