Bushnell Outdoor Products

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Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Spoke to customer and am replacing unit with a laser range finder and a GPS watch

Spoke to customer and cancelled the order through [redacted].  Sending a scope out at no charge to the customer.  Thanks

Spoke to [redacted] and he has been taken care of.  New scope has been ordered and will be delivered to customer.  Thanks.

Check was generated on Friday, September 11th and was mailed that day to the customer.  Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received the scope in the mail today. 
Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Dear Revdex.com,The issue with Bushnell Outdoor Products has been resolved to mycomplete satisfaction. Sorry forThe late response.Thank you very much for the help.[redacted]
Regards,
[redacted]

Confirmed with rebate company that two $30 checks were issued and mailed on October 9th.  Left a voicemail for the consumer to let him know as well.  Thanks

The device had a 2 year warranty starting on the purchase date of May 17, 2015. Regardless, this device SHOULD NOT break even after the warranty expires.  As I said in my complaint, these things just don't break unless they are abused.  The only way they break is by a manufacturer's...

defect.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:Bushnell only replaced the device under warranty after I called and argued with their customer service department for 15 minutes.  They also sent me a bill for $10 for return shipping of the unit that was covered under warranty.  I again had to call customer service and waste 15 minutes of my time to have the bill for $10 cancelled.  This is my 3rd Bushnell product and it will be my last.  Your customer service is terrible.  Next time I'll be going with [redacted].  Good riddance.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Even though I had to contact [redacted] to get anything taken care of and [redacted] REFUSES to give me the contact information for whomever she reports - My check is here and this nightmare is over.
Regards,
[redacted]

Spoke to customer this morning and apologized for the delay.  Sending a different scope out to customer next week.  Thanks.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Left a voicemail for consumer and ordered a replacement camera for him.  Thanks

Talked to customer.  Will send new camera as measure of good faith.  Thanks.

Left a voice mail for customer today.  We will ship two new pairs of these sunglasses once we have them in stock.  Currently they are backordered until the first week of November.  Thanks.

Left a voicemail for consumer at 4pm central time on Wednesday, January 18th.  Will offer a Bushnell Trophy 6-18X50 riflescope to replace the one originally sent in.

Shipping replacement scope out [redacted] Next Day Air to customer.  Thanks.