Business Licenses

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was obviously misled from this companies website thinking they would be mailing me papers and even filing for meOnce I submitted my money I was emailed a small zipfileWhen I saw the the documents it contained they provided in their zipfile, I strongly thought they did not pertain to me at all and felt very misledI am not selling anything.(I am one person who photographs things for one client and they keep all rights to the photos.) I immediately contacted them via phone saying that I wanted to cancel, they would not accept this over the phone and said I had to email the company to cancelAny company, I have ever done business with will gladly provide customer service/cancellation over the phoneNOt this companyThis made me feel even more uncomfortable with themI emailed them immediately and stated I wish to cancelThey just kept writing me back saying that they need a reason why I am cancelingI continually stated to them that I felt strongly that that the documents they provided did not pertain to me and that I was uncomfortable with this companyI truly believe this was plenty reason to cancel my orderAgain, they just kept writing saying that I was not giving them a reasonI never heard anything like this from a companyThey should want you to be satisfied with their service and I stated repeatedly I was not satisfied with the service and the documents did not pertain to me and I that I wish to cancelThank you for your time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will not pursue the complaint further even though not resolved Sincerely, [redacted]

Hi,I will address the customer's statements in the order they were stated as there seems to be many discrepanciesThe customer first stated that they placed an order online and were told that they would be mailed the licenses neededThis is not correctOur website clearly states on our homepage that we will be providing the applications found for the businessIt also states (once the order is placed) that this information is emailed not mailedPlease see the link below to our website [redacted] which provides step by step instruction on our servicesThe customer's second complaint was that they received a tobacco form that did not pertain to them and the whole report was essentially incorrectThe tobacco form was included because it is required for anyone selling items not just tobaccoThe rest of the report is accurate and provides a range of information for the customerWe have offered to go over this information with the customer and explain the requirements listed in their reportThe customer then goes on to state that when they contacted us to cancel we would not accept their cancellationWhen the customer initially emailed us, they refused to explain why they wanted to cancel their orderAs business practice would dictate, we asked them to explain what issues they were having with the reportIt took the customer a few emails back and forth to finally explain what the issues wereI have attached the email conversation that we had with this customerWe have explained the same information we stated here to the customer but they seem adamant on their ideas about the reportIn regards to the customer's statement about their invoice, we had sent them an email with their invoice informationThe invoice lists "Miscellaneous Service" as the business category with an example of photofinishing labsWe have not categorized the customer as a photofinishing lab(I have also attached a copy of their invoice) We have not deviated from anything we stated we would provide and have offered the customer further assistance should they wish to proceed with the applications we sentWe appreciate your time regarding this matter Sincerely,Hanna K***Customer Support Supervisor

On we emailed the product the customer ordered on line on The product included both a research report detailing what licenses, registrations and permits the business would require, along with two business license application forms filled out with information the customer provided, with instruction on where to sign each form and where to mail each one to the respective licensing authority officeThe first time we were made aware of the fact that the customer did not receive this emailed product was on On that date we received a “Charge Back” notice from this customers financial institution On our Customer Service Department promptly tried to contact this customer by phone but was only able to leave a voice message with a request to contact us regarding her claim/reason for charge back Our Customer Service Department never received a returned call from this customer, until At that time our Customer Service received a voice message from this customer claiming thatshe did not receive the product and to call her back on one of two phone numbers provided We promptly called this customer back the same day and left voice messages on each phone line.Although there may be a number of technical reasons (due to no fault of our own) that resulted in the customer not seeing or receiving our emailed product (i.eour email went to her spam folder which could have been deleted accidently), we maintain a position that we are entitled to the amount received ($199.99) as we prepared and emailed the product to the email address the customer provided However, for customer service relations we are willing to offer a partial refund of $with the understanding from this customer that with the acceptance of this refund offer, this complaint would be resolved.Thank you for your assistance in this matter.Sincerely,TZ M [redacted] Accounts ManagerBusiness Licenses, LLC

We have reached out to the customer directly as it seemed there was confusion regarding what card they used and what transpiredWe explained the following to the customer Regarding the charges:We have a record of two different cards on fileOne was used for the charge of $the initial order that was placedThis was refunded on 6/*/The second card that was used was charged $for the upgraded package that was placedThis was refunded as wellWe are not seeing any charge for $and requested the customer send any documentation showing this charge so they can be refunded for the full amount they are entitled toRegarding the Questionnaire:We have verified that the questionnaire was not sent back to us in excel formatIt came through in numbers format which seems to be something cause by a MAC or Apple systemWe tried to convert the information to the proper format but were unable to do soThe customer was not notified of this issue in a timely manner due to a backlog we were experiencing, and therefore we fully justified their request for a full refundWe are waiting for them to respond with follow up regarding the $charge that we are not seeing Sincerely, Hanna K***Customer Support Rep

Hi, The customer is once again stating that our website was misleading and therefore they thought we were mailing the forms but also filing for themWhich seems like a contradictionHow could they think we would be mailing them forms but also at the same time filing the forms for them? As I mentioned previously we do try to be as clear as possible on our website regarding what our service isWe have provided documentation showing how this is clearly displayed on our websiteWe have also explained that the report does contain pertinent information for the customerWe do include a rang of forms within the realm of the the customer's activity so they can have better idea of the requirements As a photography business, it is safe to assume that one may be selling items and we therefore included sales tax information in their reportShould it not be needed they can disregard, however its does not take away form the actual service, which is to provide the customer a complete picture of the documents needed from the State, County and City they are operating inIn addition, there is a business license requirement provided in the report that the customer would still needIn regards to the customer's point about our refund process, I will once again explain that our policy is to request a written explanation so we can have everything documented for instances such as theseAs shown in the email correspondence we previously provided, the customer did not initially explain what there issues wereThus a further explanation was requestedAlthough we have countered with everything mentioned above, and although we do not feel that we have deviated from anything we stated we would provide, we will move forward with a refund as a courtesyWe do not wish to drag this outWe will notify the customer when the refund has been processedSincerely, Hanna K***Customer Support Rep

In regards to the customer's first point, I would like to clarify that the fee for the original package the customer ordered was $It seems the customer was charged $as appose to the $and that was refunded right awayI have attached a copy of the refund transactionRegarding the second order the customer placed, this is not a day processThey may have been told that we could start the process in days, but we certainly do not tell customers that it can be completed in daysWe first gather all the information we need as well research what exact licenses are neededOnce that is completed, we work on filling out the forms on the customer's behalfThe customer returned the questionnaire we had sent them but the infomration was not accessible(We had sent them an excel spreadsheet and they returned a word document) Unfortunately, due to a backlog we were unable to follow up with the customer right away and obtain the information we were seekingGiven these circumstances, we will be issuing the customer a full refund I will have someone reach out to them to complete the process Sincerely, Hanna K***Customer Support Rep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are not issuing a full refund They did not perform or complete any of the services I paid them for I will not consider this issue resolved until I am refunded the full amount
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In regards to the customer's first point, I would like to clarify that the fee for the original package the customer ordered was $49.99. It seems the customer was charged $99.99 as appose to the $49.99 and that was refunded right away. I have attached a copy of the refund transaction. Regarding the...

second order the customer placed, this is not a 5 day process. They may have been told that we could start the process in 5 days, but we certainly do not tell customers that it can be completed in 5 days. We first gather all the information we need as well research what exact licenses are needed. Once that is completed, we work on filling out the forms on the customer's behalf. The customer returned the questionnaire we had sent them but the infomration was not accessible. (We had sent them an excel spreadsheet and they returned a word document) Unfortunately, due to a backlog we were unable to follow up with the customer right away and obtain the information we were seeking. Given these circumstances, we will be issuing the customer a full refund.  I will have someone reach out to them to complete the process.  Sincerely, Hanna K[redacted]Customer Support Rep

Hi,Although the customer is understandably upset as the process was long, I would like to provide a breakdown of the points that were brought up as well as explain how we have resolved the customers complaint. When this customer placed an order with us they were told that we were experiencing a...

2-3 week backlog on initial orders placed. That meant that we would not be able to start working on their order for at least 2-3 weeks, not that we would have it completed at that time. Once we received all the requested information we submitted the customer's Arizona Tax application and their local Business License. On 2/**/17 the customer emailed us stating they had received a letter from the state explaining that the business was listed as a "A Retailer Of Products". The error was not due the Naics Code but rather to the state/county code used. We did correctly submit the Naics code of [redacted] and well as the city code of  29. However, a data entry error occurred with a state county code that referred to retail. On 2/**/17, the very next day, we updated the customer's account and  removed the retail code. On 2/**/2017 we emailed the customer a confirmation from the authority showing that the information was updated and there was  no amount due for any taxes as of 2/**/2017. I have attached a copy of this document to our rebuttal. This customer has not reached out to us since 2/**/17 and we do not know if what they received on 3/**/2017 was a notice for taxes that they currently owe for the business (Such as Use Tax). We would be willing to look into this for the customer, however until we review the notice they received, we would be unable to verify this matter for them. The customer has changed their passwords so we can no longer access their information on the authority website. Although we have rectified the essential issue we are willing to verify this new letter for the customer should they request we do so. We appreciate your time regarding this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because the company is lying.  The questionarre was clearly sent back in Excel Format/SPREAD SHEET!  I DOUBLE CHECKED THE EMAIL BEFORE I SENT IT.  I don't know how it could've been sent back as a Word Document, because I don't even use Word Perfect. Second of all, I never, ever received the refund for $99, and that attachment you sent with the last four digits of the card, is not the last four digits of the card that I used in the transaction.  Luckily, I disputed the charges with my bank.  Bottom line, Hannah, I Left messages with you and other employees of the company, and NEVER, EVER GOT AN EMAIL OR PHONE CALL IN RETURN!  TO PAY $455 AND NOT RECEIVE A RESPONSE OR AN EMAIL FOR 3 WEEKS, MAKES ME SKEPTICAL.  WHY WOULD I DIPUTE THE CHARGES WITH MY BANK, if your company refunded my money?  Doesn't make sense, does it!  I told TZ I needed these completed as soon as possible, and if it couldn't be done within a few weeks, then I diDn't want to purchase the package.  it's TERRIBLE I HAD TO GO THIS ROUTE, JUST TO RECEIVE A RESPONSE, ISN'T IT.  THIS IS THE ONLY RESPONSE I'VE RECEIVED FROM YOUR COMPANY, AND YOU KNOW THAT!!!!!!!!!!!!!!!!  
  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reached out to the customer directly as it seemed there was confusion regarding what card they used and what transpired. We explained the following to the customer Regarding the charges:We have a record of two different cards on file. One was used for the charge of $49.99 the initial order that was placed. This was refunded on 6/*/17. The second card that was used was charged $356 for the upgraded package that was placed. This was refunded as well. We are not seeing any charge for $99 and requested the customer send any documentation showing this charge so they can be refunded for the full amount they are entitled to. Regarding the Questionnaire:We have verified that the questionnaire was not sent back to us in excel format. It came through in numbers format which seems to be something cause by a MAC or Apple system. We tried to convert the information to the proper format but were unable to do so. The customer was not notified of this issue in a timely manner due to a backlog we were experiencing, and therefore we fully justified their request for a full refund. We are waiting for them to respond with follow up regarding the $99 charge that we are not seeing.   Sincerely, Hanna K[redacted]Customer Support Rep

Revdex.com: I have received the refund for the 356.00, and I disputed the charge for 99.99, and did not dispute the charge for 49.99.  This is unfortunate that we had a lack of communication, and therefore, these issues as a result.  Moreover, it's also UNFORTUNATE that I has to contact the [redacted], just to get a response or an answer back from the company.  I will never do business with this company again.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will not pursue the complaint further even though not resolved 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was obviously misled from this companies website thinking they would be mailing me papers and even filing for me. Once I submitted my money I was emailed a small zipfile. When I saw the the documents it contained they provided in their zipfile, I strongly thought they did not pertain to me at all and felt very misled. I am not selling anything.(I am one person who photographs things for one client and they keep all rights to the photos.) I immediately contacted them via phone saying that I wanted to cancel, they would not accept this over the phone and said I had to email the company to cancel. Any company, I have ever done business with will gladly provide customer service/cancellation over the phone. NOt this company. This made me feel even more uncomfortable with them. I emailed them immediately and stated I wish to cancel. They just kept writing me back saying that they need a reason why I am canceling. I continually stated to them that I felt strongly that  that the documents they provided did not pertain to me and that I was uncomfortable with this company. I truly believe this was plenty reason to cancel my order. Again, they just kept writing saying that I was not giving them a reason. I never heard anything like this from a company. They should want you to be satisfied with their service and I stated repeatedly I was not satisfied with the service and the documents did not pertain to me and I that I wish to cancel. Thank you for your time. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

On 3/**/15 we emailed the product the customer ordered on line on 3/**/15.  The product included both a research report detailing what licenses, registrations and permits the business would require, along with two business license application forms filled out with information the customer...

provided, with instruction on where to sign each form and where to mail each one to the respective licensing authority office. The first time we were made aware of the fact that the customer did not receive this emailed product was on 6/**/15.  On that date we received a “Charge Back” notice from this customers financial institution.  On 6/**/15 our Customer Service Department promptly tried to contact this customer by phone but was only able to leave a voice message with a request to contact us regarding her claim/reason for charge back.  Our Customer Service Department never received a returned call from this customer, until 8/**/15.  At that time our Customer Service received a voice message from this customer claiming thatshe did not receive the product and to call her back on one of two phone numbers provided.  We promptly called this customer back the same day and left voice messages on each phone line.Although there may be a number of technical reasons (due to no fault of our own) that resulted in the customer not seeing or receiving our emailed product (i.e. our email went to her spam folder which could have been deleted accidently), we maintain a position that we are entitled to the amount received ($199.99) as we prepared and emailed the product to the email address the customer provided.  However, for customer service relations we are willing to offer a partial refund of $100 with the understanding from this customer that with the acceptance of this refund offer, this complaint would be resolved.Thank you for your assistance in this matter.Sincerely,TZ M[redacted]Accounts ManagerBusiness Licenses, LLC.

To Whom it may concern, We have not offered the customer a full refund given the work that has already been done. We have completed their State Sales Tax application as well as their Vehicle Dealer Registation. (The Vehicle form has not been processed due the the authority website being updated as we had explained in our original response) We have also filled out their Unemployment Tax Registration Application, and had been waiting for the April [redacted] liability date to arrive so we could send in the form to the authority. However, the customer contacted us to stop any further work before this date. A Financial Services license was also in process for the customer. We had sent them a request for  missing information needed to complete the form, but we did not hear back from the customer regarding the additional information. Given the amount of paperwork already completed we do not feel a full refund is warranted.  Sincerely, Hanna K[redacted]Customer Support Rep

While we do understand and apologize that the customer has had a frustrating experience, the circumstances leading to the delay in the processing time of their application was beyond our control. We had faxed the customer's application to the authority on 2/**/17. We were not aware that...

they had just stopped taking faxed applications only a few days before on 2/**/17. Their website stated the change would be in effect March 2017. In addition, the authority's online system was not up and running or able to accept submissions until 3/*/2017. With this transition  period, processing time for their applications have increased to at least 4 weeks and in some cased 6 to 7 weeks. Therefore, even if we were aware of the change, there was nothing that we could have done differently. There was essentially no other way for us to have submitted the application, as they were not yet taking online submissions in February. The Pending applications from February will be processed first and transferred into the online system even though they were submitted via fax. There is no way to decrease the delay in processing time.. Although the matter was out of our hands, we did  still offer the customer a partial refund of $490 that reflected this specific submission. I have attached a copy of the  email we sent to the customer breaking down the percentage for the partial refund. We do regret the unfortunate circumstances the customer found themselves in, however we cannot take responsibility for the authorities actions. Our partial refund offer still stands should the customer wish to accept it. We appreciate your time regarding this matter. Sincerely,Hanna K[redacted]Customer Support Rep

Hi,I will address the customer's statements in the order they were stated as there seems to be many discrepancies. The customer first stated that they placed an order online and were told that they would be mailed the licenses needed. This is not correct. Our website clearly states on our homepage...

that we will be providing the applications found for the business. It also states (once the order is placed) that this information is emailed not mailed. Please see the link below to our website [redacted] which provides step by step instruction on our services. The customer's second complaint was that they received a tobacco form  that did not pertain to them and  the whole report was essentially incorrect. The tobacco form was included because it is required for anyone selling items not just tobacco. The rest of the report is accurate and provides a range of information for the customer. We have offered to go over this information with the customer and explain the requirements listed in their report. The customer then goes on to state that when they contacted us to cancel we would not accept their cancellation. When the customer initially emailed us, they refused to explain why they wanted to cancel their order. As normal business practice would dictate, we asked them to explain what issues they were having with the report. It took the customer a few emails back and forth to finally explain what the issues were. I have attached the email conversation that we had with this customer. We have explained the same information we stated here to the customer but they seem adamant on their ideas about the report. In regards to the customer's statement about their invoice, we had sent them an email with their invoice information. The invoice lists "Miscellaneous Service" as the business category with an example of photofinishing labs. We have not categorized the customer as a photofinishing lab. (I have also attached a copy of their invoice) We have not deviated from anything we stated we would provide and  have offered the customer further assistance should they wish to proceed with the applications we sent. We appreciate your time regarding this matter.      Sincerely,Hanna K[redacted]Customer Support Supervisor

Hi, The customer is once again stating that our website was misleading and therefore they thought we were mailing the forms but also filing for them. Which seems like a contradiction. How could they think we would be mailing them forms but also at the same time filing the forms for them? As I mentioned previously we do try to be as clear as possible on our website regarding what our service is. We have provided documentation showing how this is clearly displayed on our website. We have also explained that the report does contain pertinent information for the customer. We do include a rang of forms within the realm of the the customer's activity so they can have better idea of the requirements.  As a photography business, it is safe to assume that one may be selling items and we therefore included sales tax information  in their report. Should it not be needed they can disregard, however its does not take away form the actual service, which is to provide the customer a complete picture of the documents needed from the State, County and City they are operating in. In addition, there is a business license requirement provided in the report that the customer would still need. In regards to the customer's point about our refund process, I will once again explain that our policy is to request a written explanation so we can have everything documented for instances such as these. As shown in the email correspondence we previously provided, the customer did not initially explain what there issues were. Thus a further explanation was requested. Although we have countered with everything mentioned above, and although we do not feel that we have deviated from anything we stated we would provide, we will move forward with a refund as a courtesy. We do not wish to drag this out. We will notify the customer when the refund has been processed. Sincerely, Hanna K[redacted]Customer Support Rep