Business Printing Service,Inc.

I do not accept the response of Midway Nissan as it did not address the original complaint"Buyers remorse" does not address the issues of proper paperwork being filed to complete a contract, misrepresenting the motive when asking me to drive the hours back to the dealership (or misrepresenting
the true motives once they had me in the office), the extremely heavy handed sales tactics (of which I have witnesses), or the poor customer service skills of not addressing paperwork issues and refusing to give me complete copies of all official documentation regarding the "purchase" of any kindThe company did lied to me about the details of the contract and paperwork regardless of how they phrase it and then treated me with absolutely no respect after having found out that I did not intend to keep the car

Revdex.com:First of all than you for helping me & others in regards to our complaintsI am glad that the dealership accepted that they did receive my cancellation requests and they delayed the cancellation processingI will consider this complaint resolved if the cancellations are processed and the money is sent to lender in next couple of weeksOnce again, thank you for your support & diligence!!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.***Could you please not post this on your website? I feel as though there is identifiable information that I would not like to be public due to the nature of the incidentThank you
Regards,
*** ***

Dear Revdex.com Representative,We are regretful to hear Mr*** was less than happy about his experience at our Dealership. Our Customer Service Director and our Car Director have left messages for Mr*** since receiving the complaint, however Mr*** has not responded to their calls.We
would be happy to see what we can offer MrMoreira, if he chooses to give us a call back, we would be glad to help him.Best, Gizelle C***Compliance Director

the dealer did everything possible to make it a hassle to buy the car I worked on it and replaced the key fob battery and the headlight bulbI have read other reviews where they delivered the car with no mention of a notory to verify a signature The manager promised delivery on Monday come Friday still no vehicle in sightthis dealership is a con artist scamming people out of their Hard earned money preying on the *** and low incomeThey need to be shut down I require monetary compensation for replacing the headlight and key fob battery $should be sufficientwe had a deal when I replaced it we sign papers with both both parties excepting it and they reneged the contractThe dealer should have their Revdex.com ranking shot down https***

I have not received anything from Midway Nissan regarding this complaintI have attached POA paperwork that they refused to accept at the dealership which initiated the complaint

We apologize to the customer for the delay in getting the cargo net delivered in a timely mannerOur Customer Service Director has been in touch with the customer to resolve the issueThe wrong cargo net was delivered today, a new one has been ordered and is expected to be delivered by
Saturday, July 2nd.Thank you for the opportunity to respond to this complaint

June 3, 2016Mr*** signed a "conditional delivery agreement" and a "retail buyers order" for the NissanThe "conditional delivery agreement" states that the buyer understands that they are taking the vehicle prior to lender approvalThe "buyers order" on the reverse side, states that if
the contract is not finalized the customer is responsible for paying to the dealership $a mile or $a day which ever is greaterThe customer is also responsible for any damage to the vehicle while in their possession.With all that being said, Midway Nissan has refunded MrStark his down payment in full as a gesture of customer goodwill.We considered this matter to be closed

Dear Mr***,We again apologize for any miscommunication Our website and details page states any and all transactions must be in Maricopa County, Arizona Also included in that disclaimer "We are not responsible for typographical, technical, or misprint errors Inventory is subject to prior sale Contact us via phone or email for further details."Respectfully, Troy M***General Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I received the check on 1/25/after many promisesI would consider this matter resolvedI do not recommend this dealership to anyone and warn them of their horrendous customer serviceWorst car buying experience
*** ***

December 29, 2015We are in receipt of the complaint filed by Mr*** regarding his experience at Midway Nissan.Our Customer Service Director, Aaron H*** has been in touch with Mr*** in an effort to resolve the situationMidway Nissan offered to split the cost of the $
application fee with Mr*** and he refused stating that he wanted the full amountOn December 23rd, Mr*** sent an email to Aaron, who replied to the customer that he was currently out of the office but would go ahead and refund the full amount of $348.00. Aaron contacted Mr*** on December 26th to make payment arrangementsMr*** indicated that he was unable to speak with Aaron at the moment and would call him back.In the meantime, Mr*** apparently disputed the down payment that was made on his American Express credit cardWe are willing to work with Mr*** to resolve the issue, we have even offered to cancel the vehicle sale in it's entiretyIn order to resolve this issue, we ask Mr*** to contact Aaron H*** at Midway Nissan.Sincerely,Patti S*Compliance Director - Midway Nissan We would like to add the additional information to the complaint submitted by Mr***.The was refunded to the customer on his *** *** card on 12/24/We requested that *** *** deduct the disputed amount from our account to settle the disputeThis was faxed to *** on 12/22/15.Thank you,Patti S*Compliance Director Midway Nissan

The issue has been resolved and the customer has been reimbursed in the amount of $1,

Dear Revdex.com Representative,First of all our apologies to Ms*** for responding in error.Our General Manager and Customer Service Director left multiple messages and sent an email to Ms***. On Friday our Customer Service Director was contacted by Ms*** and a photo of the bumper was sent to him, so that he can work on this issue.Our General Manager would like Ms*** to contact him today to resolve other issues.We truly would like to resolve this matter with Ms***. If Ms*** would like to meet with our General Manager we can arrange that as well. Please contact Troy M*** at ###-###-####. Best, Gizelle C***Compliance Director

May 25, 2016We are in receipt of the complaint filed by Ms. [redacted] with your office.Our Customer Service Director, Aaron H[redacted] has been in touch with Ms. [redacted] regarding her issue. After speaking Ms. [redacted] indicated that she was satisfied and would close the complaint with your...

office.Sincerely,Patti S[redacted]Compliance DirectorMidway Nissan

Midway Nissan has cancelled the vehicle purchase with the customer and returned the trade vehicle.

Dear Revdex.com Representative, Ms. [redacted] needs to contact me directly to provide a valid POA.  She can scan and email to [redacted], we will also need for her to attach a copy of her identification.  She can also walk in the original copy for verification, and she can reach me at ###-###-#### Ext [redacted] to set up an appointment.  We have not received any documentation from Ms. [redacted]. Best, Gizelle C[redacted]Compliance Director

January 4, 2016On behalf of Midway Nissan I apologize for the unwanted sales calls made to Ms. [redacted]  I have personally corrected the database to show Ms. [redacted] as "do not call/do not contact."Should she receive any further contact from the Midway Nissan Sales Team, please contact me...

directly at [redacted] or [redacted]  Please have the sales person's name, the date and the time of the call and I will handle the matter personally.Again, please accept our apologies for these calls and texts.Sincerely,Patti S[redacted]Compliance Director Midway Nissan

November 10, 2015 We have an exceptional rate of customers who have an excellent
experience however there are a few customers whose experience may not be excellent.
Therefore we always want to try and create a resolution and make the situation
right with any customer who is unsatisfied if possible. We have reached out to
the several times wanting to invite her in and she has been unresponsive to us.
We will gladly sit down with her to go over the contract and documents to try
and create a resolution.  We are unable to come to a resolution when the customer has unresponsive to us. Our Customer Service Director is available to schedule an appointment with the customer at her convenience, he can be contacted thru the main number at Midway Nissan.Patti S[redacted]Compliance Director Midway Nissan

Dear Revdex.com Representative, According to our Customer Service Manager, everything has been resolved with the customer. Best, Gizelle C[redacted]Compliance Director

April 5, 2016We are in receipt of the complaint filed by Ms. [redacted] with your office.Midway Nissan contacted the customer this morning and left a voice mail message asking her to contact our Customer Service Director.We would like to schedule an appointment for the customer to come into the...

dealership, where her vehicle purchase will be cancelled and her trade returned to her.Sincerely,Patti S[redacted]Compliance Director Midway Nissan