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Midway Nissan has made several calls and left voice mail messages for the customer. The customer has not returned the calls in an effort to resolve the situation.Sincerely,Midway Nissan

Dear Revdex.com Representative,Our management team attempted to contact Ms. [redacted], however Ms. [redacted] answered and stated we must contact her attorney, and immediately hung up.  We also sent Ms. [redacted] a text explaining that we would be happy to refund $500.00.  We require the credit card...

she brought in, so that we can charge back $300.00, and we will refund $200.00 via a check, as those funds were given in cash.Ms. [redacted] needs to make arrangements with our management team, so that we can refund as stated above.Unfortunately financing is not up to our dealership, but is conditional and subject to Lender Approval.  All of our Contracts state that they are not final, that they will be final subject to lender approval.  Our management team offered to discount the vehicle a significant amount so that we could make the $500.00 down payment work, however Ms. [redacted] declined.  We regret Ms. [redacted] is upset, and have truly attempted to help Ms. [redacted] as best we can.Ms. [redacted] can contact Aaron H. our Customer Service Director at ###-###-#### to make arrangements for the refund.  Best,Gizelle C[redacted]Compliance Director

April 4, 2016Our Finance Director has been in contact with the customer and scheduled an appointment to discuss his financing issues. The customer did not keep the appointment. The dealership has made several attempts to reschedule with the customer, but has been unable to do so.Sincerely,Patti...

S[redacted]Compliance Director - Midway Nissan

September 30, 2015Phoenix Revdex.com
[redacted]
[redacted]  [redacted] Re: Complaint – [redacted] I am responding to the complaint submitted by Mr. [redacted] regarding his experience with Midway Nissan. On behalf of Midway Nissan I would like...

to extend our apology to Mr. [redacted] for any inconvenience he experienced on theday that he visited our dealership. The vehicle Mr. [redacted] inquired about was pushed on line with a stock photo, not the actual photo. It typically takesabout 3-5 days for the real photo to be added to our website because of the number of vehicles that we sell.  It was not nor has it ever been our intent to mislead a customer or hide any damage on a vehicle that is for sale. As a gesture of customer goodwill we would like to send Mr. [redacted] a restaurant gift card to make up for lost time and the experience.  We regret that Mr.[redacted] did not receive the customer service he expected or deserved. The gift card will be sent to the address listed on this complaint. Thank you for the opportunity to respond to this complaint. Sincerely, [redacted]Compliance Officer – Midway Nissan

Dear Revdex.com Representative,We have taken the time to review and research the Complaint made by Mr. [redacted].We regret that we were not able to reach an agreement that would work both for Mr. [redacted] and Midway Nissan.  We apologize if there was any misunderstanding during Mr. [redacted]'s...

visit with us.  Best,Gizelle C[redacted]Compliance Director

July 17, 2015Thank you for the opportunity to respond to the complaint submitted by [redacted] regarding her experience at Midway Nissan.We apologize for the confusion regarding the vehicle purchase.  All contracts will be cancelled and the vehicle will be returned to Midway...

Nissan.Sincerely,[redacted]Compliance Director Midway Nissan

Our Customer Service Director has left a phone message as well as an email for the customer. We have made the offer of dinner for two or reimbursement with proof of receipts. The customer has not responded to our offer.  We feel we have attempted to resolve his issues in a timely manner.

December 29, 2015 On behalf of Midway Nissan I would like to apologize to Ms. [redacted] for the problems she experienced when inquiring about a 2015 Nissan Pathfinder. The sales staff quoted a price for a vehicle other than the 2015 Pathfinder she was interested in.  We have...

taken steps with the sales staff to ensure that this does not happen with future customers.Our Customer Service Director, Aaron H[redacted] has been in touch with Ms. [redacted] in an effort to remedy the situation and come to an acceptable resolution. Ms. [redacted] respectfully declined all offers.We appreciate Ms. [redacted] bringing this issue to our attention. And as stated above we have addressed it with the Nissan Sales team.Thank you for the opportunity to respond to this complaint.Sincerely,Patti S[redacted] - Midway Nissan

February 15, 2016Please accept our apology for the delay in replying to Ms. [redacted] complaint with Midway Nissan.Ms. [redacted] picked up her check for $500.00 on January 25, 2016 and cashed it on January 26, 2016.At this time we consider the matter to be closed.Sincerely,Patti S[redacted]Compliance...

Director Midway Nissan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The business' response implies a 'misunderstanding' on my part.  There was no misunderstanding - we've negotiated the deal, both agreed on the deal, and started signing the paperwork.  After the paperwork that includes the final pricing was signed, the dealership decided not to honor the deal.  This response is inadequate, given the circumstances of what has actually happened.

Thank you for the opportunity to respond to the complaint submitted by Mr. [redacted].We apologize that it has taken this long to process all of the necessary paperwork to cancel the products purchased by Mr. [redacted].MPP processed the claims for Mechanical Protection, Tire Assure, and Paint...

Protection.  This refund was processed and sent on 10/22/2015.The refund for the Nissan Maintenance Agreement, GAP, and Skylink were processed and mailed via Fed Ex on 10/26/15. Mr. [redacted] can verify these refunds with his lender.  Again we apologize for the extended delay. Sincerely,[redacted]Compliance Director Midway Nissan