Business Website Developers

(The consumer indicated he/she DID NOT accept the response from the business.)
These points do not respond to my complaint at all. The numbers for first-page rankings are misleading and based on rarely-used search engines. Claiming to use a free online tool like *** to check spelling is not very inspiring after charging $3,600 for a service. The look and feel of the webpage is so different from our business site, and so amateurish, that, along with the halting language the sites created clearly look like a scam. If I were a consumer and found myself the sites created for my business by Business Website Developers, I would immediately close the window and hope my computer had not been infected by a virus. They look like scam websites. This business model does not work my my industry (real estate), and I am still quite insistent that the sales call was unprofessional and dishonest, as is the metric of first-page placements to test success.

(The consumer indicated he/she DID NOT accept the response from the business.)
My proposed resolution is a 50% refund. I believe this presents a balanced response to an organization that did in fact do some versions of what it promised, but made an extremely misleading and irresponsible sales pitch.

(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the offer, but that is unfortunately not helpful. The campaign has resulted in zero phone calls, no increase in website traffic, and a total of three spam emails. Extending it six months is not likely to lead to any success. A 50% refund will satisfy my complaint, and show evidence of good faith and an intent to improve your sales message and real results.

(The consumer indicated he/she DID NOT accept the response from the business.)
Company did not provide the service that they stated to me and in email. This was a complete scam. I want a refund.

(The consumer indicated he/she DID NOT accept the response from the business.)
I wanted a refund from the beginning and also when Shannon never kept up her end of the service contract with communication, if she would have, she would have known that what they were seo marketing was not what I agreed to. As well as Deborah, who was a lost liaison in this whole deal and never returned any of my calls knowing the website creation part of this scam wasn't at all what I agreed to and it wasn't linked to the right business.

So it doesn't matter what I ranked, I didn't want the seo *** because it wasn't promoting the right website! *** do you think I was trying to communicate to you people! hello?!! how do you think you're doing such a great service when it wasn't even what your customer ordered????!!!! is!! do you always keep marketing something that isn't the right website or wasn't ready or correct or promoting the wrong business????!! maybe when the customer is trying to contact you (Shannon & Deborah) you should communicate back to them so you know *** is going on! At least Will understood with all the website issues that were happening and not being able to own the/my website this whole piece of *** deal was going to be an issue, I was granted a almost full refund. You, Deborah, even made the comment, that the website they created for me wasn't personable enough and I should make changes to it. Ha! funny, you must have known that I would have to pay for all those changes and everything I didn't like about it, which was the whole fricken website!

So tell me again, what was I marketing with seo? because it was supposed to be linked to that website they (Will & crew) made for me that doesn't exist and hasn't for 5 months now!

I didn't approve anything, Shannon never got back to me when I wanted to discuss changes and cancelling it because the website was not what I expected and your custom design on the seo page looked like something a amateur put together and I told Shannon that. But she had me e-sign something and never made the changes after that in which she avoided contact for the rest of the process!

You did not set up a *** page, where is it then? yeah, just what I thought. I never had training for it either, so can you think of more lies?? every single one of you knew that I didn't know how to do any of this ***... and took advantage of me right from the beginning with the first conversation starting with Robert.

You definitely know how to scam people out of money by discussing and promising them all these great things you're going to do for them and their business and then turn around and produce lies.
Your company shouldn't have so many people for your customers to fricken try to work with, you should have one person that works with them through the whole process, like your lost liaison Deborah. If she would have stayed with me and walked me through everything, I probably would have understood this process a little more and if Shannon wouldn't have rushed the whole marketing set up as if there was going to be a devastating world event happening in the world, I might have felt a little more at ease. But because of all the pushing, rushing, no communication and no digital copy of contract sent to me with all the promises they made, the whole experience with this company and employees is enough to never want to do seo marketing or have a company build me a website ever again. I'll take classes and learn the *** myself!!

BWD and the named employees know what they did here with how they screwed up and tried to cover their tracks by being silent with no communication during this whole fascicle. If there isn't a determination of a refund in my favor, I will be taking this matter much further. I don't sit very quiet when on the receiving end of a company that teaches it's employees how to scam it's customers. Believe me, I have a lot more to say with a very big voice! I will also bring forth a lawsuit with other dis-satisfied customers if needed! So BWD needs to come to some sort of an agreement here and now.

This matter was not resolved.
I've been consulting a lawyer. The documents that were signed were in fact forms that BWD put in my face promising to fix the lies of deceit that they created through this whole corrupted process. I'm pretty sure that other businesses wouldn't be able to get by with this scam that they are promoting. Especially when they tell you what the process is and what the communication will be and fail on all aspects of them.
Like I said before and if it doesn't deem common sense to any of you then I must be crazy. If I don't have a website or domain that BWD said they would create for me for a specific said company with the SEO marketing to create leads for that said company then why am I paying BWD for SEO marketing when it's not going to that said company because that said company doesn't have a website or domain of which was refunded because of idiocy on the developers (Will) part.
Again I question, where is the SEO landing and what company do you think you're promoting?? That is what the last communications were to be about before last July, was to set up a different website or domain for the SEO to market for.
Well, with no communication from Deborah & Shannon how the F do you think this was all going to end up moving forward??!! I was left with no one to speak with or email about changes with any of this in which that was part of the deal or said promises.
Shannon was supposed to contact me regularly just for changes in keywords and such and that was just part of it.
My, again, absent liaison Deborah never returned an email or call to discuss any changes to move forward with. So again, I tell you, all the promises in the forms were just a ploy to cover their path of lies for the salesman Robert.
It's an absolute shame that people in business like this can feel good about themselves when they can easily blame the customer when they know it was lack of communication and lies on their part. Maybe it's the owners that don't know what these employees are doing with their customers or just the employees being *** because they don't like their jobs, either way this whole situation is shameful.
Shannon should have never continued the SEO marketing without my changes in which she would have known about if she would of had that communication with me after the signed form was received on their end. If Deborah would have returned my calls or my emails, she would have found that my said situation would have been completely a waste of money with my SEO marketing producing their remarkable rankings for a ghost business!!
The fricken audacity of people amazes me when they can completely take advantage of people that know nothing about their company. Bottom line, I wanted SEO marketing for one of my businesses. I then had them set me up to have a website and *** page. Wesite & *** page fell through so that leaves SEO marketing going no where, hence, my ghost reference above. In the contract /promises I was to receive a liaison for changes and an SEO rep (Deborah & Shannon) which I never received these services going forward after I received a refund from the website developers part (Will) so I could make changes!! So what on God's green earth doesn't anyone understand about this whole situation????!!!!
I know I don't know much about SEO marketing and website developing, but one thing I do know for sure is when someone is trying to scam you out of thousands of dollars. I have researched what BWD has charged other customers and their fees are all over the board! I think that has to do with what the salesmen like Robert try to rope you in with in the beginning. They have no said fees that are the same across the board. What a *** show.
If this company doesn't go down in ratings then I will make sure, if it's the last thing I do, the employees that I never received my services from will be held accountable. I justly deserve a refund for no services rendered. Why would anyone pay for Seo Marketing that goes lands no where??!! Ghost SEO marketing, is not a thing people, ***!

(The consumer indicated he/she DID NOT accept the response from the business.)
08/01/2019
The response from the business is inaccurate. I did not purchase three times from the company. The company split the transaction in three different portions to make it appear as though I made three purchases. I was pressured into accepting their offer to purchase keywords and to have them create a website. I was never advised of their cancellation policy. I was coached over the phone. The salesman was over the phone with me and indicating step-by-step to me where to type my name, my address, my phone number, and my credit card number card number on their online form. Never during that time I was informed that I could not cancel. Their response to my complaint indicated that my campaign is doing well. I am not sure what campaign they are referring to. I never got to a point where I had the chance to select a website name or a website address. Nor did I decide on any marketing campaign with them what so ever. The company's claim in that regard is false.
I don't understand how they can claim that I have two websites with them that have been up for a month. When actually three days after taking my money I informed them in writing that I no longer wanted to proceed with their services. My claim is that if the company has built any website at all, they have done it after I have indicated to them that I no longer needed their services. At this point, I would like the Revdex.com to ask the company on my behalf to provide tangible proof of the services they have provided to me for the funds that have taken from my account.
My claim is the following: Even though my phone number has been on the Do-Not-Call list since 2004, this company initiated a marketing/ sales call to me, used high-pressure tactics to dupe me into thinking that I needed a website in order for my existing business to be successful. During the call, I indicated that I needed a day or two to do my due diligence, and to analyze their offer so that I may be able to make an informed decision. But I was told If I hang up the phone I will not be able to take advantage of deep discount on the price that they were offering me at the time. Additionally, when I inquired about their Revdex.com rating, I was told that they don't believe on paying the Revdex.com for ratings like most companies do. This is the high pressure that I succumbed to at the time I made the decision to give them my credit card number.
Moreover, I was told that they will have everything up and running in two to three weeks and I informed them in writing three (3) DAYS later that I have decided that I did not need their service at all and I also made it clear to them that I needed to have my money refunded. The company claimed that they build me two websites; this is disingenuous on their part. I don't understand how they can claim that they have built any website when I have never even had the chance to select any website name or address with them. If they are claiming that have built me two websites, they are making false claims. I have never received any correspondence from the company indicated the website address nor have I ever been made aware of the URL for these websites.
My response to Business Website Developers is that I notified them well before they were able to start any work that I did not need their services. Additionally, given the fact that I was not allowed the time to do my due diligence, it is only fair that I be reimbursed. I am never going to profit nor be able to use the alleged website that I do not need. Keeping my money at this point is nothing else but high-tech-robbery on their part. This is not a good way to do business. I do not need this company to build or maintain a website for me. All I need is my money back.

(The consumer indicated he/she DID NOT accept the response from the business.)

Business Website Developer is incorrect in their response. I did not agree to have any website built, let alone two websites. As I indicated before in my previous response, I did not discuss with anyone in your organization as to the name of any website that I wanted to use. Nor did I agree that the website name would be the one you mentioned in your response. The reason is I ALREADY HAVE A WEBSITE FOR MY BUSINESS, I DO NOT NEED A WEBSITE. We discussed key words. These two website addresses that you mentioned in your response were built after I have indicated to you that I no longer wanted to move forward with your company which was two business days after you debited my account in the amount of $3,690.00.
The company decided to pull the $3, 690.00 from my account in two separate transactions in the span of two days to make it look like I purchased additional services. In actuality that was not the case, nor the agreement. After being pressured for so many hours over the phone by the salesperson to purchase more services I agreed to put $500.00 down toward more services. I specifically told the sales person that I will have to do some due diligence before I spend any more money with the organization. I specifically told him that if I decide to go with your organization I will give him another account to pay the $2,195.00. The agreement was that they would put a hold for $500.00 on my credit card account until I get back to them. To my surprise the company debited my credit card for the entire $2,195.00 the same day without my permission. I was not aware of the fact that the salesman, when he was directing me on how to fill out the online form, directed me to agree in writing to terms that I was not agreeing to verbally. When I mentioned that I was not pleased that the entire $2,195.00 was debited from my credit card account without my permission your admin person told me that "We don't take down payments". This is not good business practice. Additionally, during the conversation with the salesman, I mentioned to him, that I did not have any more money to spend in building a website. I specifically told him that I already have a website. He sold me on the idea that the keywords will be used to optimize my current site so that it will show up on top of search results.
I did not agree to purchase any website from this company. As a matter of fact at the onset of the phone call from the salesman, he told me that he came across my website for my business that's what prompted him to contact me. Therefore, I was not in the market to purchase more websites. This is an example of how this business uses their pressure tactics to confuse and mislead the consumer.
To summarize, I am requesting a reimbursement from this company for the $3,690.00 that was supposedly to pay for keywords optimization of my already existing website not to have a website built. I do not need any website which I made clear to the salesman over the phone. I then notified the company two business days after they took my money that I was no longer interested in keywords or any optimization services from them. Then in order to justify the transaction, they went ahead and built two websites using any names of their choosing. I was told over the phone that I paid for customization work that cannot be resold. Then I was told that if I decide to continue with my refund request, that I would have to travel from *** to Nevada to fight them in court. They further stated to me that I will end up losing anyway because this is not *** where I have a three day right of rescission. My take on this is that if this company is doing business over the internet all over the United States and outside of the US as well, there should be some laws that are designed to protect the consumer from frauds and technicalities such as this.

After carefully examining the transactions, the $3690.00 they charged me for the keywords are very exorbitant. I know for sure that it does not cost that much for keywords optimization. I have had this type of work done in the past for less than $100.00. This is plain fraud. Currently the $2,195.00 that the company debited from my *** Credit card is currently in dispute with my banking institution. I am providing to them supporting documentation that I did not authorize the transaction. Filing this complaint is one of the means of proving proof that I did not authorize the $2,195.00 charge.

(The consumer indicated he/she DID NOT accept the response from the business.)
The vendor response is incorrect. I did not say that I purchased another site. The correct statement is that at the insistence of the salesperson, after agreeing to the $3,690.00 for the key words, I reluctantly agreed to put a down payment of $500.00 towards optimization of my current website until I was able to determine if this additional service was even necessary. I specifically indicated to the salesperson that I would contact him the next day or so to let him know if I want to move forward. But to my surprise I found out the vendor fraudulently processed the entire $2,195.00 through my credit card. That is the reason why in my initial correspondence to them regarding my refund I only ask for the total of the $3,690.00 for the key words and the $500.00 down payment which was $4,190.00. The reason is, at that time that's what I thought they owed me. So after receiving my correspondence in which I ask them not to move forward with the key words and to refund my money. The vendor realized that I was not aware of the fact that they did process the entire $2,195.00 through my credit card account, they went ahead and built haphazardly two websites using my name and some generic, and fake contents. In order to prove that I did not have any conversation with the vendor regarding building me any custom website, I have attached copies of the webpages that they provided in their most recent response where they mentioned " Your campaign is at: ***
Your other site is at: ***" When I logged onto those websites, I discovered not only the contents are generic, they are totally false, the contents are not genuine, they do not reflect my situation at all. I never had a conversation with anyone in that company about which website addresses I wanted to use. Moreover, in one of the webpage, they have me servicing areas such as ***. This is so outrageous, I am based in ***, how am I able to service areas that I know nothing about. This is to prove that this company went ahead after I had told them that I wanted my money back which was right after the keyword selection. Which in my opinion, is not a custom service because keywords, are just words which they did not even use to optimize my current website with. That's what I thought I was paying for, not to have two websites built. As I indicated before, I already have a website. I would have never agreed to have two additional websites built. In my opinion, I am entitled to a refund of the entire $5,885.00, which is the total of $3,690.00 that I originally paid for the keywords plus the $2,195.00 the company took from my credit card account without my permission. Not only I was pressured into making quick decisions during the transaction, I was also duped into thinking that I was putting a down payment of $500.00 for social media links (***) that would be placed on my original website which, by the way, was not built by them. My website address is (***). The company debited the entire $2,195.00 from my credit card without my permission and had me sign their online order form without allowing me the time to read it carefully beforehand. Apparently, that is their way of doing business because a great number of individuals have reported the same thing regarding this company. This is not fair. As a consumer, I am asking for some protection against unscrupulous and dishonest vendors such as this one.

This is a shameful situation. I do not understand the role of the Revdex.com in cases like this. The vendor at every occasion provided untruthful responses. I am not sure I fully understand the role of the Revdex.com in cases like these. The vendor did not provide accurate information in any of their responses. It came down to their words against mine. From the beginning, I maintained that the vendor set out to defraud me by not divulging from the beginning that this would be a final sale. In fact I was never made aware of their no refund policy. How do you expect to call someone while they are at work and in a 10 minutes phone call, you expect the person to read a two-page policy under duress and make an informed decision. In fact I maintained throughout all of my responses that I was not made aware of their no refund policy, nor was I given the time to read it and analyze the offer so that I would have the time to make an informed decision. This company is notorious for using the same type of sale tactics on consumers over the phone. This is plain fraud.
Besides, the areas of service that they listed on the fake websites they supposedly build for me are not keywords. Everyone knows what keywords are. So their rebuttal to my complaint is not even legitimate. I do not understand why the Revdex.com has closed the case without even making an effort to properly analyze the facts of this case. It is evident the company is a fraud. It is clear that the consumer needs to be aware and it is evident there is no type of protection being offered to the consumer by the Revdex.com. This is outrageous, How I lost my $6,000.00 from this unscrupulous vendor.

(The consumer indicated he/she DID NOT accept the response from the business.)
This is unbelievable!! I am shocked at the audacity of this vendor. These are not the key phrases that I selected. This is another proof that that the information that this vendor is providing is totally fabricated. If for instance I had a conversation with this vendor regarding building me a website, the content to the website would have been more personal. The content of both Web pages they put up is totally false. I would have never portrayed myself this way to my online visitors, because nothing that is said on both pages is true. Secondly, all of the key phrases they submitted here in this forum have to do with states or geographic areas where I have never been and know nothing about. As I mentioned previously, I live in ***, ***, I know nothing about these areas that are mentioned in the key phrases that the vendor submitted. It is evident that this vendor has been down that road with many customers before; they know how to portray themselves in cases such as this. They know the right things to say and they have the upper hand because they can manipulate the order forms and their files to prove their case. Yesterday, September 10th, 2019 I contacted the vendor requesting copies of the key-phrases that I selected, I was told that my account is closed and the key phrases are no longer available and they are not going to give me any key-phrases unless I agree to submit a form to my banks stating that the situation has been resolved. When I asked them to send me a copy of the form that they wanted me to fill out, I was told that I have to do the form with them over the phone they cannot send me any form. That is the same way they got me to submit an order form over the Internet with the salesman coaching me step by step what to put on that form. God is my witness, I was never given the time to read any terms and conditions. Nor was I made aware of them verbally before I submitted that form. This is outrageous. The summary of this complaint is that I was coerced by a fast talking, and unscrupulous sales person to fill out an order form to purchase key phrases for my existing website under the pretext that the company would be helping my website get more exposures. I was coached
over the phone on how to fill out their online order form. I was never given the time to read their Terms and Condition, nor was I even made aware of them verbally. I was offered additional optimizations with social media on my website and was asked to pay $2,195.00 in addition to the $3,690.00 that I was charged for the key-phrases. I told the salesman that I didn't have any more money nor did I want to spend any more money that day, he convinced me to put $500.00 down so that I can lock up the big savings I was being offered that day. We agreed that I would call him the next day to confirm the transaction. After doing some research on the Internet about this company I realized that I may have been a victim of a scam. I emailed the immediately to let them know that I needed to withdraw and I did not need their service anymore and I wanted them to refund my payments to the credit cards. They became very irritated and told me if I cancel the credit card transactions I am going to lose and I will have to travel to the state of Nevada to fight them in court and they were certain that I am going to lose then. This is when I found out about their terms and conditions, and I also found out instead of holding $500.00 on my credit card for the second transaction like I was told over the phone, they went ahead and debited the entire $2,195.00. I truly believe they have changed the electronic information on the order form. Because I do not remember checking that box where it says I agree to the terms and conditions. I am not ignorant, If I had to check a box to say that I agreed to some terms and conditions , I would have at least asked to read the information that I am agreeing to before checking that box.
Just as they are providing false information to the Revdex.com regarding the key phrases, I believe they have altered the form to show that I agreed to these terms. If I were aware of their no refund policy, I would have never agreed to these terms. Furthermore I wouldn't have asked for my money back. I did that because I know for sure no services had been rendered yet because I had just paid for generic key-phrases. For example words people looking for work from home ideas would put in the search box in ***. Phrases like "Earn Money from Home", "Supplement your Income during retirement" words like that. I was told it would take a couple of weeks for the key-phrases to saturate the market and I would be able to see results within a month or so. I was even guaranteed to get results once the phrases are up and running. Now I read on their terms and conditions that there is no such guarantee. If I were aware of these terms and conditions ahead of time, I would have NEVER agreed to spend that much money with Key-phrases and social media optimization. I am not Internet savvy, but I am not ignorant either. I am a hard working person who is looking for a way to supplement my income as I am approaching retirement age. My only fault is that I was too trusting.

(The consumer indicated he/she DID NOT accept the response from the business.)
In your response you indicated that "Not only did you actually select those keyterms, but you should have an email from *** forms confirming you did, in fact, select those keyterms on 6/27/2019 at 3:07PM PST."
Please provide me with a copy of the date stamped email that was sent to me on June 27, 2019 at 3:07Pm that lists the actual keywords that were selected by me on that day.
In your response you also indicated that the areas listed in the keywords were selected for density. The question is the areas in the keywords were selected by whom? Isn't it true that the key terms that you provided in your response on the 10th are not the keywords that I selected? And the areas that are indicated with the keywords were arbitrarily chosen by your firm that is the reason why they are so far off. In fact the websites that you guys created were done after I had contacted you to let you know that I no longer needed the keywords that I purchased from you and requested my money back. It was a simple transaction, which I retracted three days later. It was done with the sole purpose of trying to prove that you guys provided a service because you had no intention of reimbursing me my money.
Instead of cancelling the keywords for which I paid you $3690.00 and returning my money like any honest business organization would do, you guys went ahead and created two bogus websites using my name with fake and untruthful contents just so you can prove that you provided customized services that cannot be resold. That is a totally weak response to put it mildly. It is clear that the key words that I selected were just what they are, regular English words used every day by millions of people. So I did not purchase exclusive usage right of these words. As far as these words are customized work, this excuse does not apply here.
Just to be clear, your salesperson contacted me over the phone under the pretext that Business Website Developers could help my current website get more web presence by optimizing it with keywords that are designed to give me top placement at all of the popular search engines. That's what captivated my attention, and I agreed to pay the $3695.00 for the keywords. There is no way I was going to purchase another websites let alone two additional ones. Yes, I selected keywords that three days later I decided against. Additionally, after I did the keywords selection with this salesman, it looks like my name and phone number were given to another sales person who contacted me about additional services such as making my website accessible through different social media outlets like ***, *** etc. I was quoted a price of $2,195.00. This is what I thought I was putting the $500.00 down until I can make up my mind that I wanted to go along with that part of the service. A day later I was contacted by yet another sales person who presented himself to me as being an Attorney who was trying to charge me an additional $3195.00 to show me on how to protect myself against law suits from people using my website online. I categorically told him no. I became very suspicious, and started researching them online. This is when I realized that I was being scammed by this company. To my biggest surprise I also found out they went ahead and debited the entire $2,195.00 they quoted me from my account without my permission. This is plain fraud. Additionally, I was told over the phone that the company's name is Business Website Developers, but the transaction shows up in my credit card statement as Top advertising solutions. I was never told that another company was going to debit my account. That is a very disingenuous way of doing business.
As far as the terms and conditions listed on your website I am affirming again I was not given a chance to read them before I accepted the keywords, nor was I informed verbally of these terms. If I were aware of the terms and conditions, or if I were given the chance to read them beforehand I would have never agreed to do business with this company. It says clearly in their terms and conditions (which I recently found out) that they don't provide optimization to your current websites, they only build websites. I would have never dealt with them because I was not, and I am not in the market for any new website. These two bogus websites need to come down, and I need to be refunded my $5,885.00.

(The consumer indicated he/she DID NOT accept the response from the business.)
You are not able to produce a copy of the email that you claimed your system sent to me with the keyterms for which you charged me $3,690.00. But yet in your September 10th response you listed a list of terms that I have supposedly selected. What this is telling is that you provided false statements in your responses in this forum.
Additionally I file my complaint on July 23, 2019, but it wasn't until September 10th that you provided the keyterms and the web addresses. This is also proving that on June 29th when I notified you in writing that I no longer needed these keywords, and when I requested my money back, no service had actually been done at that time. So the claim that I ordered customized work that cannot be resold is a weak excuse.
Your inability to produce these keywords for which you charged me $3,690.00 tells me that your system is not efficient and unreliable. It is an unsecure system that can easily be altered in the back office. I truly believe that the online form that the salesman had me fill out step-by-step can be changed in the back office. The salesman can easily add or remove information on the form. That also proves that I am right when I said I did not see the terms and conditions, nor was I advised of them beforehand. I may be naïve, but I am not stupid. If I had read these terms and conditions there is no way I would have gone ahead and done any business with your company. These terms and conditions are unilateral, they do not offer any protection to the consumer whatsoever. That is the reason why your salesperson did his hardest to keep them hidden during the transaction. These terms and conditions only come into play when you are dealing with unhappy customers or anyone who changes their minds about the services after they've learned about your company's fraudulent activities over the internet. That's very convenient for you, isn't it? So right now, it's coming down to your word against mine. In the mean time you have my money and I have nothing but a pile lies and rubbish. One more fact is that I was never told another company called *** would be the company that would be debiting my account. Business website Developers was the company that was presented to me over the phone. Again, there is a lack of transparency with your business dealings. This is done to confuse and deceive the consumer. Both companies, Business Website Developers, and *** and their founder: Melvin *** need to be investigated for fraud. I am 60-year old grandmother who is taking care of my grandchildren. I cannot afford to lose my $6,000.00. Your company needs to be investigated by the FTC for fraudulent activities. Too many people have filed complaints after complaints against your company. Moreover, you were confident when you said to me if I file a complaint against your company I will lose. You were very confident in saying that I will lose because you know the process very well because you've been there before many times with other individuals that you ripped off the same way you did me. The desired outcome is a full refund of my $6,000.00 and the bogus websites need to come down.

(The consumer indicated he/she DID NOT accept the response from the business.)
First, it is concerning to me that if you actually have read the attached documents, you are still standing by your work, as I am ashamed to have my name attached to it.
As I stated previously, the creation of this site was never specified in the initial verbal pitch, the salesman I spoke to on the first sales call assured me I didn't have to have a new site. I would have never proceeded if I knew that was the case. I was not made aware of having to have a new site until after you had my $3,690.00.

Have you read the attached material, the pages you claim to be customized to my liking? I don't understand how your company and the employees that are responsible for this work are not ashamed and utterly embarrassed of the "completed" work you are standing by. Simple grammar has been overlooked on all pages of your work. This is viewable by the public and my personal and professional reputation is at risk because of it.

I have been a real estate professional for over twenty years, and by reading the material you attached to my name and my reputation, I am portrayed as unknowledgeable, uneducated, and negative about the industry that I love. Again, I was not consulted on any of the text that you implemented, or I would have corrected the careless grammar, the generalized statements, and overall poor quality work you have made look like my own words. I am embarrassed to have my name attached to what you call knowledge of the real estate industry, and will be horrified if I am ever asked to reference it by one of colleagues, or god forbid a client.

In your response you also state you have had others, plural, make the same complaint. As a company you would think you would solve this issue and make more of an effort than a minesqual change such as enlarging and making font bold.

The lack of morality and integrity this company possess is appalling! As you have asked me to reference the contract, I ask you to do the same. It is stated multiple times that if I am not satisfied with your work I am entitled to a refund. It also states your work is customizable.

I hope we are on the same page now, and you understand that I was not able or consulted to customize anything you implemented, and more importantly I am the furthest thing from a satisfied customer. So, in your words, I am entitled to a refund.

I understand your company has policies and scripts in place to keep this from happening, but the employees I dealt with failed to reference them. I would not take this time away from business to pursue this if they had, and would not go to the lengths if you had made any effort to make this right.

I hope you can recognize the work you did is not only a complete embarrassment to Business Website Developers, but more so to myself and my career. This is my livelihood and reputation I have worked my whole life for that you are putting at risk.

So, again, I ask you fully refund me in the amount of $3,690.00, and take the site down.

(The consumer indicated he/she DID NOT accept the response from the business.)
Although you say that your service is not based on getting clients to rank on page 1 in position 1, your salesman promised us exactly that, page 1 in position 1. He even showed us multiple examples of other clients ranking on page 1 position 1 and told us I would be in position one above ***, Realtor.com and other large websites. That was the only reason we signed up was for page 1 position 1. We would not have signed up if your salesman told us what you actually provide and didn't deceive us by promising us a service you don't provide.

We talked to a manager in April who was going to call us back, but she never did. When I called again a week later your support staff would not let me talk to a manager. We have attempted again to talk to a manager and your response was: "You did call in and speak with a representative whom explained that there is no refund at this time. If we do not meet our guarantee at the end of the campaign, we will be happy to refund at that time. Thanks." Your guarantee is not what the salesman promised us and deceiving customers to buy your service should not be allowed.